Servco Chevrolet Waipahu

★★☆☆☆
  • 94-729 Farrington Hwy 1118

    Waipahu, HI 96797

    Map & Directions
  • 808-797-3699

Automotive

Automotive
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According to the service managers, Toyota seeks to perfect every aspect of the company especially when dealing with customers. Well, there's far from there. I take my car to get serviced there at least twice per year and have always experience GREAT service and friendly people there. However, on my last visit, the person who checked my gave me false information which led me to okay a different (lower grade, but still okay) type of oil in my vehicle and gave me a wrong quote. I did question him, but insisted that I was mistaken. Then, I called the office to double check and I was told that Toyota does not offer this type of oil that was going to be used in my vehicle. Lastly, my vehicle was supposed to be completed by 3pm. There was no call at 3pm....not even at 3:45pm. Finally, I called and told me that my vehicle had just been completed and the paper work is being worked on. Geez, where's the service there? In the past, I was ALWAYS called when my car went into the shop and the agent ALWAYS gave me an estimated time when it would be completed after it went into shop.

2
★★☆☆☆

According to the service managers, Toyota seeks to perfect every aspect of the company especially when dealing with customers. Well, there's far from there. I take my car to get serviced there at least twice per year and have always experience GREAT service and friendly people there. However, on my last visit, the person who checked my gave me false information which led me to okay a different (lower grade, but still okay) type of oil in my vehicle and gave me a wrong quote. I did question him, but insisted that I was mistaken. Then, I called the office to double check and I was told that Toyota does not offer this type of oil that was going to be used in my vehicle. Lastly, my vehicle was supposed to be completed by 3pm. There was no call at 3pm....not even at 3:45pm. Finally, I called and told me that my vehicle had just been completed and the paper work is being worked on. Geez, where's the service there? In the past, I was ALWAYS called when my car went into the shop and the agent ALWAYS gave me an estimated time when it would be completed after it went into shop.

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The sales people here and not friendly at all. They all seem old and grumpy. I have had the worst experience purchasing a new vehicle here and would definitely never go back. The vehicle I purchased (brand new) also had paint problems and they just wanted to re-paint it! It was a long and drawn out process to fix the problem and I was still not satisfied.

1
★☆☆☆☆

The sales people here and not friendly at all. They all seem old and grumpy. I have had the worst experience purchasing a new vehicle here and would definitely never go back. The vehicle I purchased (brand new) also had paint problems and they just wanted to re-paint it! It was a long and drawn out process to fix the problem and I was still not satisfied.

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