Chown Hardware

★★★☆☆

Home & Garden

Home & Garden
More choices in Portland:
Resultset_next

True Value Home Center

1005 N Main St Hamburg, AR

Resultset_next

True Value Home Center

1005 N Main St Hamburg, AR

3.3846 13
Hi! Sign in to let us know how Chown Hardware was?
Write a Review
.

We totally agree with the rude, let me rephrase that "very rude". One of the grey haired guys treated me and my wife very disrespectful especially the wife. Received an order and all pieces were bad. No quality control. Made us feel like we were at fault. One of the sales people commented stated he wouldn't sell the product. One very odd business mentality. Nobody came out and greeted you, while observing one employee munching doritos out in the open. Returned our order for credit and received a call the next day from chown telling us our order was in. Put a call into the customer service guy, not a phone call one. Just regular residential customers telling you if you want to be treated rude and feel like 2nd class citizens then shop at chowns. They may have first class inventory but have bottom rate showroom help and customer service

1
★☆☆☆☆

We totally agree with the rude, let me rephrase that "very rude". One of the grey haired guys treated me and my wife very disrespectful especially the wife. Received an order and all pieces were bad. No quality control. Made us feel like we were at fault. One of the sales people commented stated he wouldn't sell the product. One very odd business mentality. Nobody came out and greeted you, while observing one employee munching doritos out in the open. Returned our order for credit and received a call the next day from chown telling us our order was in. Put a call into the customer service guy, not a phone call one. Just regular residential customers telling you if you want to be treated rude and feel like 2nd class citizens then shop at chowns. They may have first class inventory but have bottom rate showroom help and customer service

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Chown has the largest amount of bathroom fixtures I've ever seen. They also have put together sample bathrooms that are great for getting new ideas. This definitely isn't Home Depot - they have lots of great staff to help you out. Highly recommend them

4
★★★★☆

Chown has the largest amount of bathroom fixtures I've ever seen. They also have put together sample bathrooms that are great for getting new ideas. This definitely isn't Home Depot - they have lots of great staff to help you out. Highly recommend them

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I spent a lot of time trying to find the perfect bathroom fixtures during a recent remodel. Chown has a deep and wide assortment and I did find them both helpful and the right amount of 'not bothering you unless you have an actual question.' I hate hovering sales people when I'm just thinking about things and Chown was a pleasant place to shop. I agree their prices seem steep but I had a hard time blaming them as the continuum of quality (or at least price) in plumbing fixtures is unbelievable. I did not have the benefit of working with a contractor, but I suspect with a bit of a discount things would be more reasonable. Definitely include Chown on your shopping list. They have a ton of other good inventory as well, but my experiences in other departments is not as recent.

3
★★★☆☆

I spent a lot of time trying to find the perfect bathroom fixtures during a recent remodel. Chown has a deep and wide assortment and I did find them both helpful and the right amount of 'not bothering you unless you have an actual question.' I hate hovering sales people when I'm just thinking about things and Chown was a pleasant place to shop. I agree their prices seem steep but I had a hard time blaming them as the continuum of quality (or at least price) in plumbing fixtures is unbelievable. I did not have the benefit of working with a contractor, but I suspect with a bit of a discount things would be more reasonable. Definitely include Chown on your shopping list. They have a ton of other good inventory as well, but my experiences in other departments is not as recent.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This is decent place with high end hardware and fixtures. The pricing is extremely high in my opinion but with an established name people will pay it.

3
★★★☆☆

This is decent place with high end hardware and fixtures. The pricing is extremely high in my opinion but with an established name people will pay it.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I'm a bath-kitchen designer. I refer all of my clients to Chown. Why? They have a wide range of products to fit most budgets, and their service is unbeatable! Chown has a courteous staff of knowledgeable assistants to help people make informed decisions, to stay within a reasonable budget. Unlike other plumbing and hardware suppliers, the Chown employees are NOT simply order takers. There's a reason that they are the oldest plumbing and hardware store. The Chown family has operated the business since Oregon was a new state. There are so many "fly-by-night" companies, whether brick and mortar or operating in cyberspace, who sell similar-looking products, sometimes for less, but none of them provides REAL VALUE, because they do not offer the selection and 5-star service that Chown Hardware does.

2
★★★★★

I'm a bath-kitchen designer. I refer all of my clients to Chown. Why? They have a wide range of products to fit most budgets, and their service is unbeatable! Chown has a courteous staff of knowledgeable assistants to help people make informed decisions, to stay within a reasonable budget. Unlike other plumbing and hardware suppliers, the Chown employees are NOT simply order takers. There's a reason that they are the oldest plumbing and hardware store. The Chown family has operated the business since Oregon was a new state. There are so many "fly-by-night" companies, whether brick and mortar or operating in cyberspace, who sell similar-looking products, sometimes for less, but none of them provides REAL VALUE, because they do not offer the selection and 5-star service that Chown Hardware does.

Pros: Trained staff in a family-owned business with over 125 years of experience

Cons: Limited parking, especially on Saturdays

.

I can always count on CHOWN HARDWARE for all my specialty hardware and plumbing needs. They have the most knowlegable and friendly staff in town. In an age of the BIG BOX store and discount on-line shopping sites, CHOWN still has the best quality and price with the least amount of hassle.

They are a company that can be trusted and I wouldn't think of shopping anywhere else.

2
★★★★★

I can always count on CHOWN HARDWARE for all my specialty hardware and plumbing needs. They have the most knowlegable and friendly staff in town. In an age of the BIG BOX store and discount on-line shopping sites, CHOWN still has the best quality and price with the least amount of hassle.

They are a company that can be trusted and I wouldn't think of shopping anywhere else.

Pros: Very knowledgeable

Cons: Really busy on the weekends.

.

I purchased an entire home worth of plumbing fixtures from Chown. I'd do it again. Not only was everyihing as ordered and on time, but each box was marked with the room it was to go into, saving the plumber and me much guesswork.

2
★★★★★

I purchased an entire home worth of plumbing fixtures from Chown. I'd do it again. Not only was everyihing as ordered and on time, but each box was marked with the room it was to go into, saving the plumber and me much guesswork.

Pros: My favorite place to shop for plumbing products

Cons: not much parking

.

Best selection of hardware and fixtures in town. As a designer, I have referred clients to Chown for years. They have received excellent service from the highly knowledgeable staff there.

2
★★★★★

Best selection of hardware and fixtures in town. As a designer, I have referred clients to Chown for years. They have received excellent service from the highly knowledgeable staff there.

Pros: Selection of products. Knowledgeable and helpful staff

Cons: Very popular store. Recommend you visit during the week.

.

The Chown Hardware has a beautiful selection of bathroom fixtures and kitchen hardware.This is the best display and selection I've ever seen/ The staff is very helpful and familiar with their products. Must see this place in person.

5
★★★★★

The Chown Hardware has a beautiful selection of bathroom fixtures and kitchen hardware.This is the best display and selection I've ever seen/ The staff is very helpful and familiar with their products. Must see this place in person.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

The staff at Chown Hardware are rude and unhelpful. Their "commercial" department is a complete joke. Today I spoke to a very rude woman on the phone as I was trying to order more FOBs (electronic keys). After getting frustrated and ending the call, because she would offer me no help, I went online and found that I could order the FOBs for cheaper. Who in their right mind would continue doing business with a company like this?!

0
★☆☆☆☆

The staff at Chown Hardware are rude and unhelpful. Their "commercial" department is a complete joke. Today I spoke to a very rude woman on the phone as I was trying to order more FOBs (electronic keys). After getting frustrated and ending the call, because she would offer me no help, I went online and found that I could order the FOBs for cheaper. Who in their right mind would continue doing business with a company like this?!

Pros: None

Cons: Rude, Unhelpful Staff, Overpriced

.

My partner and I have spend the last 6 years on our "fixer". When we have needed hardware we check out Chown and each time we leave because of their unhelpful staff. They have a great selection of hardware, but who knows what the price is and if you can ever find anyone to help you. I went in today, knowing exactly what I wanted. I was willing to pay the price I just needed to know if they had it in stock. If so, great, I would buy it. If not, then thanks for checking. Easy... I had one clerk make eye contact and quickly look away. There was no "Have you been helped?", "I'll be with you in a minute." Nothing. Total disregard for a paying customer that didn't need any sales pitch or specialty info. I will not go back again. I'm done with Chown and their snotty attitude. Apparently they are in the practice of sizing you up before they decide if they are going to help you or not. I'm done with Chown. I'll buy any future house parts online.

1
★★☆☆☆

My partner and I have spend the last 6 years on our "fixer". When we have needed hardware we check out Chown and each time we leave because of their unhelpful staff. They have a great selection of hardware, but who knows what the price is and if you can ever find anyone to help you. I went in today, knowing exactly what I wanted. I was willing to pay the price I just needed to know if they had it in stock. If so, great, I would buy it. If not, then thanks for checking. Easy... I had one clerk make eye contact and quickly look away. There was no "Have you been helped?", "I'll be with you in a minute." Nothing. Total disregard for a paying customer that didn't need any sales pitch or specialty info. I will not go back again. I'm done with Chown and their snotty attitude. Apparently they are in the practice of sizing you up before they decide if they are going to help you or not. I'm done with Chown. I'll buy any future house parts online.

Pros: Great Selection

Cons: Snotty staff, no prices on a lot of items, you can ask but only if you can find someone to help you

.

This place is heads above the competition in Portland, though you're better off searching online for more affordable prices. Sales staff is relatively competent and tries to help as best as they can. A good place to window shop.

2
★★★★☆

This place is heads above the competition in Portland, though you're better off searching online for more affordable prices. Sales staff is relatively competent and tries to help as best as they can. A good place to window shop.

Pros: Great Selection

Cons: High Prices, Slow Service

.

Unhelpful staff with very limited knowledge base and selection. I won't be going back.

0
★☆☆☆☆

Unhelpful staff with very limited knowledge base and selection. I won't be going back.

Pros: none

Cons: rude, unprofessional, long waits for servic

Wait, you're the expert.

If you've been to or used Chown Hardware, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review