Bay Area Jewelers

★★★★☆

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Bay Area Jewlers is a good buisenes to buy and repair jewlery. The service is fast, the workers are friendly,and I especally like the women who speakes spanish. She knew exactly what I was looking for. Plus she gave me a discount for being

3
★★★★★

Bay Area Jewlers is a good buisenes to buy and repair jewlery. The service is fast, the workers are friendly,and I especally like the women who speakes spanish. She knew exactly what I was looking for. Plus she gave me a discount for being

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I have been going there for years with out a problem. I have always had a pleasant experience and customer service is always polite, courteous, and direct. Mike D 2013

3
★★★★★

I have been going there for years with out a problem. I have always had a pleasant experience and customer service is always polite, courteous, and direct. Mike D 2013

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On 8/18/12 I dropped of a necklace pendant for repair. On 10/3/12 while out of town I received a voicemail from a lady it was ready for pick up. On 10/9/12, I received a voicemail from the owner, Quote: "Do you want us to scrap it for gold

3
★★★★★

On 8/18/12 I dropped of a necklace pendant for repair. On 10/3/12 while out of town I received a voicemail from a lady it was ready for pick up. On 10/9/12, I received a voicemail from the owner, Quote: "Do you want us to scrap it for gold

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Don't take pearl bracelet to be shorten. They removed two pearls, yet it was actually longer due to how they reassembled it and added a different clip. We have to get more pearls removed to get it to the length we wanted it. Of course,

3
★★★★★

Don't take pearl bracelet to be shorten. They removed two pearls, yet it was actually longer due to how they reassembled it and added a different clip. We have to get more pearls removed to get it to the length we wanted it. Of course,

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I came to them to repair my watch and they repaired it very quickly with no hassles and a great attitude!

3
★★★★★

I came to them to repair my watch and they repaired it very quickly with no hassles and a great attitude!

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On May 6th 2010 I picked up my wedding ring that I had serviced at Bay Area Jewelers. For routine maintenance. All the prongs were repaired around the large center diamond and a few repaired around the smaller diamonds. This weekend to my horror my diamond was no larger on my ring the entire center piece had fallen out which I looked everywhere and could not find it. I went to Bay Area Jewelers to my shock there work isn??t guaranteed at all, they would not guaranty it because the ring was not purchased at there store even though they did the maintenance. BEWARE DO NOT DO BUSINESS WITH THESE PEOPLE THEY DO NOT GUARENTY THERE WORK.I just might contact an attorney the diamond was valued at $8,000.00

0
★☆☆☆☆

On May 6th 2010 I picked up my wedding ring that I had serviced at Bay Area Jewelers. For routine maintenance. All the prongs were repaired around the large center diamond and a few repaired around the smaller diamonds. This weekend to my horror my diamond was no larger on my ring the entire center piece had fallen out which I looked everywhere and could not find it. I went to Bay Area Jewelers to my shock there work isn??t guaranteed at all, they would not guaranty it because the ring was not purchased at there store even though they did the maintenance. BEWARE DO NOT DO BUSINESS WITH THESE PEOPLE THEY DO NOT GUARENTY THERE WORK.I just might contact an attorney the diamond was valued at $8,000.00

Pros: NO Guaranty on work done

Cons: Lesson learned stick with a GOOD Jeweler "Lewis Jewelers"

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I took an heirloom ring to be resized and appraised. I specifically asked if the appraisal would include color/clarity of the diamonds in the setting and was assured that it would. When I returned, the ring had been sized down smaller than agreed and the appraisal stated that the ring was yellow gold (it is white gold). After again resizing the ring properly, the appraisal did not include the information about the diamonds. When I pointed that out, the appraiser told me they won't provide that information on diamonds that size, contrary to what I'd originally been told. When I refused to accept the appraisal and pay for it, the appraiser demanded payment for his time (time to twice produce an inaccurate appraisal?) and threatened to sue me in small claims court. To get my ring back, I had to pay for the appraisal. He did add the information about the diamonds, but still wrote that some were "chipped diamonds" instead of "diamond chips".

0
★☆☆☆☆

I took an heirloom ring to be resized and appraised. I specifically asked if the appraisal would include color/clarity of the diamonds in the setting and was assured that it would. When I returned, the ring had been sized down smaller than agreed and the appraisal stated that the ring was yellow gold (it is white gold). After again resizing the ring properly, the appraisal did not include the information about the diamonds. When I pointed that out, the appraiser told me they won't provide that information on diamonds that size, contrary to what I'd originally been told. When I refused to accept the appraisal and pay for it, the appraiser demanded payment for his time (time to twice produce an inaccurate appraisal?) and threatened to sue me in small claims court. To get my ring back, I had to pay for the appraisal. He did add the information about the diamonds, but still wrote that some were "chipped diamonds" instead of "diamond chips".

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Very honest people.. I brought in my wife's watch for battery as I had got battery replaced at walmart and it stopped running after just one day. They took the watch to the back and came back in a few minutes with the watch running. They did not charge me anything saying the battery was full powered it was just the connection that was not properly tightened. Thank you Bay Area Jewelers for your honesty!!!
I am not surprised that you have outlasted other biz in the area for the last 30 some years. We will keep coming back to you.

2
★★★★★

Very honest people.. I brought in my wife's watch for battery as I had got battery replaced at walmart and it stopped running after just one day. They took the watch to the back and came back in a few minutes with the watch running. They did not charge me anything saying the battery was full powered it was just the connection that was not properly tightened. Thank you Bay Area Jewelers for your honesty!!!
I am not surprised that you have outlasted other biz in the area for the last 30 some years. We will keep coming back to you.

Pros: Fast Service, convenient location

Cons: None

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The staff there is wonderful. We visited Bay Area Jewelers to look for an Engagement Ring. Nancy who is the sales manager there was very helpful and worked diligently to meet my Budget. I am very pleased with the purchase. She did an awsome job finding something that I fell in love with. Very courteous and professional. .... They do while you wait repairs and amazingly my ring was sized while I waited in the store... in less than 30 minutes. I recommend this store to everyone.

2
★★★★★

The staff there is wonderful. We visited Bay Area Jewelers to look for an Engagement Ring. Nancy who is the sales manager there was very helpful and worked diligently to meet my Budget. I am very pleased with the purchase. She did an awsome job finding something that I fell in love with. Very courteous and professional. .... They do while you wait repairs and amazingly my ring was sized while I waited in the store... in less than 30 minutes. I recommend this store to everyone.

Pros: Excellent Customer Service, Best prices

Cons: None

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I had a battery replaced on my waterproof watch. The jeweler did a good job and usually does it while you wait.

3
★★★☆☆

I had a battery replaced on my waterproof watch. The jeweler did a good job and usually does it while you wait.

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I have had a few repairs done here and replaced a watch battery and though they are quick and inexpensive, I have not been wholly satisfied with the work.

3
★★★☆☆

I have had a few repairs done here and replaced a watch battery and though they are quick and inexpensive, I have not been wholly satisfied with the work.

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I went to get a chain fixed that I had a charm on. When they gave me back my chain, I placed my charm on it and within a hour both were gone! I will never take anything to them and will tell everyone not to go there. There did not even seem upset that I had lost this irreplaceable charm!

0
★☆☆☆☆

I went to get a chain fixed that I had a charm on. When they gave me back my chain, I placed my charm on it and within a hour both were gone! I will never take anything to them and will tell everyone not to go there. There did not even seem upset that I had lost this irreplaceable charm!

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I took a watch handed down to me from my cousin that just passed away to get a new battery put in. The watch was a Rolex. They confirmed it was a Rolex on the receipt after they checked it out and everything. A week later I called and they said that had not gotten to it. Another week goes by and they told me again that they have not gotten to it.

After a month of being put off I went up there and demanded my watch. They did not have it. They gave me all kinds of different stories as to where my watch was and when they would have it back. After another month they quit giving me any excuse and told me the watch was not real and they would not charge me for putting a new battery in it!!! Are they serious!!!!! They sold or lost my watch and they were actually thinking about charge me!!!! I took the receipt to a lawyer where they wrote Rolex on it and the lawyer said after I spent all kinds of money I might get enough to cover just the attorney fees, being that is was handed down to me and I did not have any proof it was real.

0
★☆☆☆☆

I took a watch handed down to me from my cousin that just passed away to get a new battery put in. The watch was a Rolex. They confirmed it was a Rolex on the receipt after they checked it out and everything. A week later I called and they said that had not gotten to it. Another week goes by and they told me again that they have not gotten to it.

After a month of being put off I went up there and demanded my watch. They did not have it. They gave me all kinds of different stories as to where my watch was and when they would have it back. After another month they quit giving me any excuse and told me the watch was not real and they would not charge me for putting a new battery in it!!! Are they serious!!!!! They sold or lost my watch and they were actually thinking about charge me!!!! I took the receipt to a lawyer where they wrote Rolex on it and the lawyer said after I spent all kinds of money I might get enough to cover just the attorney fees, being that is was handed down to me and I did not have any proof it was real.

Pros: location

Cons: they steal and have aweful customer service... they are just plain rude!

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I took a watch into this store today to be repaired and it was not an expensive watch. My father in law passed away and my husband was given it, I explained this to the crotchity a** old man and he quoted me 100.00 to fix and then proceeded to state " I can't believe you would spend money to fix this piece of junk"...Oh yes I am serious!!! I was so mad! i will never take anything to be fixed here or will i ever buy anything from this store if that is how they treat their customers!!! I was completely astonished that he would speak to me in this manner after I had just told him this was all my husband had left from his father.

0
★☆☆☆☆

I took a watch into this store today to be repaired and it was not an expensive watch. My father in law passed away and my husband was given it, I explained this to the crotchity a** old man and he quoted me 100.00 to fix and then proceeded to state " I can't believe you would spend money to fix this piece of junk"...Oh yes I am serious!!! I was so mad! i will never take anything to be fixed here or will i ever buy anything from this store if that is how they treat their customers!!! I was completely astonished that he would speak to me in this manner after I had just told him this was all my husband had left from his father.

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They were quick to do my watch repairs on some expensive watches. The price of repairs was very reasonable. It was half of the other local dealers were going to charge.

2
★★★★★

They were quick to do my watch repairs on some expensive watches. The price of repairs was very reasonable. It was half of the other local dealers were going to charge.

Pros: Customer service

Cons: Baybrook mall traffic

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These people bought a family heirloom diamond ring that had been stolen from my home. We knew the kid that did it and he eventually told us where he sold the item. They said that they had purchased the item but that it had been melted down and then sold the diamond off to a cutter in NY...
The cops just went there today and lo and behold the setting was intact and reset with another stone. They secured it as evidence. Even the cops told me that this shop is full of crooks. They have problems with them all the time.. Spend your money at a store that is not profitting from Thieves!!

0
★☆☆☆☆

These people bought a family heirloom diamond ring that had been stolen from my home. We knew the kid that did it and he eventually told us where he sold the item. They said that they had purchased the item but that it had been melted down and then sold the diamond off to a cutter in NY...
The cops just went there today and lo and behold the setting was intact and reset with another stone. They secured it as evidence. Even the cops told me that this shop is full of crooks. They have problems with them all the time.. Spend your money at a store that is not profitting from Thieves!!

Cons: BOUGHT STOLEN PROPERTY AND LIED ABOUT IT!!!!!

 

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