Benjamin Franklin Plumbing

We can't thank Mitch enough for his excellence during our recent emergency. I was overwhelmed at that time, with personal finances plus my husband in the hospital with life threatening surgery. Mitch patiently explained costs and

We can't thank Mitch enough for his excellence during our recent emergency. I was overwhelmed at that time, with personal finances plus my husband in the hospital with life threatening surgery. Mitch patiently explained costs and

Thank you so much for the most recent plumbing work. As always, your workers were so very polite and competent and all- from your office staff to technicians- are a pleasure to deal with. I wish we knew the names of each and every one, but

Recently I had a problem with needed a plumbers help. I'm pleased to inform your company of my total satisfaction. Your people go the full mile to ensure that. Kevin Weiser is a professional in all aspects. Polite, courteous and above

We are writing this to let you know that Kevin is a hard working, knowledgeable and courteous man. He also works well with Scherer employees, explains what he is doing, and thoroughly checks work with customers before leaving job site. He

Had 2 other companies come to my house for a problem with my kitchen sink. Had problems with it after they left. I called this company and have yet had a problem with it since. Their plumber was very polite and full of information. He

Our first concern over this company arose over the method of swapping out thermo-couplers and valves over the course of several charged visits by different employees as the diagnostic phase of fixing our hot water tank. Six hours after what we assumed was the final repair, it stopped working again.
Now, until this time over the week of problems, I was still able to relight the pilot to at least ensure hot water, one tank at a time, for my family to bath. The young man on this last visit informed us that after his work that evening we no longer even had that ability to heat the tank and he would be charging us once more for doing this. We refused to pay for what amounted to his making the situation worse.
That night, I discovered on-line that the manufacturer's parts had a history of defect. If the plumbers would have mentioned this to me a week ago I would've respected that opinion and would have even had them install a new tank. Through the process they never quite understood that I was paying for the professional expertise they were supposed to bring into my house. Trial and error methods installing the same parts every few days, just didn?t instill confidence in their skill level. Needless, to say, someone else got our business the very next day.

Our first concern over this company arose over the method of swapping out thermo-couplers and valves over the course of several charged visits by different employees as the diagnostic phase of fixing our hot water tank. Six hours after what we assumed was the final repair, it stopped working again.
Now, until this time over the week of problems, I was still able to relight the pilot to at least ensure hot water, one tank at a time, for my family to bath. The young man on this last visit informed us that after his work that evening we no longer even had that ability to heat the tank and he would be charging us once more for doing this. We refused to pay for what amounted to his making the situation worse.
That night I discovered on-line that the manufacturer's parts had a history of defects. This however, does not obsolve the professionals providing the repair service of their professional obligations. If the plumbers would have mentioned this to me a week ago I would've respected that opinion and would have even had them install a new tank. If they come to know, through experience, that a particular product is not confidently repairable by them they should not spend so much of my time and money pretending they can do the job. Through the process they never quite understood that I was paying for the professional expertise they were supposed to bring into my house. Trial and error methods installing the same parts every few days, just didn??t instill confidence in their skill level. Needless, to say, someone else got our business the very next day.
As someone that does work in customer service, I was surprised there was no follow-up from the company when the relationship ended in tension. In fact, they just sent me a generic advertising assuming I was a satisfied previous customer, oblivious to our last firmly stated opinion directly to them that we were the farthest thing from a satisfied customer.