Budget Car and Truck Rental

★★☆☆☆
  • 140 Courtland Street NE

    Atlanta, GA 30303

    Map & Directions
  • 404-530-3000

About Budget Car and Truck Rental

Categories
  • Auto Rentals
  • Truck Rentals
Hours
M-F 8am-6pm, Sa 8am-4pm, Su 9am-4pm
Emails
  • customercare@budgetatl.com
Payment Options
  • American Express
  • Cash
  • Diners Club
  • Discover
  • MasterCard
  • Visa

Automotive

Automotive
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2.0 2
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.

Rented a van from Tucker location. Had to wait for ages. Agent couldn't find the key. Didn't come out with me to check van. Poor customer service. Couldn't see inside of van as they hadn't found the key yet. Once inside, it smelled and had stains on the seats. When we came back, claimed small dent was incurred while we were driving it, even though it could easily have been there before and overlooked. The letter they sent said to contact them so payment could be arranged. Contacted by phone (left voicemail) and email over 2 weeks but no response except a 2nd notice which didn't reference my making contact. Emailed again. No response. Emailed yet again to confirm who to make check payable to, where to send, amount etc. and got no reply, just credit card charged. Very poor customer service. Used them abroad and it wasn't too bad. This was the first and last time will use them here.

1
★☆☆☆☆

Rented a van from Tucker location. Had to wait for ages. Agent couldn't find the key. Didn't come out with me to check van. Poor customer service. Couldn't see inside of van as they hadn't found the key yet. Once inside, it smelled and had stains on the seats. When we came back, claimed small dent was incurred while we were driving it, even though it could easily have been there before and overlooked. The letter they sent said to contact them so payment could be arranged. Contacted by phone (left voicemail) and email over 2 weeks but no response except a 2nd notice which didn't reference my making contact. Emailed again. No response. Emailed yet again to confirm who to make check payable to, where to send, amount etc. and got no reply, just credit card charged. Very poor customer service. Used them abroad and it wasn't too bad. This was the first and last time will use them here.

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I was able to get my car with no waiting it was clean and filled with gas. They also gave me great directions to my destination. Overall nice friendly staff.

3
★★★☆☆

I was able to get my car with no waiting it was clean and filled with gas. They also gave me great directions to my destination. Overall nice friendly staff.

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Message from Budget Car and Truck Rental

Rent a car in 60 seconds! Budget Car and Truck Rental Atlanta has the best value in car rental with great rates on a wide variety of popular new cars, trucks, and vans. Our vehicles have more features, more fully loaded options, and tend to be newer with fewer miles on them than the competition.

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