Atlanta Checker Cab Co Inc

★★★★☆
  • 563 Trabert Ave NW

    Atlanta, GA 30309

    Map & Directions
  • 404-351-1111

About Atlanta Checker Cab Co Inc

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WARNING! Totally dishonest- horrible people. Please do not support this company. I got into a small accident this summer and nicked some paint off of Jesse Kohara's taxi. He told me everything was fine, not to worry about it, and the company's body shop would put some paint over it.....I went to their office to make sure everything was okay, and Jesse had worked the entire day. I saw him again, he shook my hand, and said everything was fine... two weeks later: I got a call from my insurance saying he had retained an attorney and was suing for $10,000 for personal injury! TOTALLY outrageous. That's the reason we're all paying enormous insurance premiums- because of dishonest people like that. And the company stood behind him! These people are total crooks\n\n\n\nPS! ALL THE POSITIVE REVIEWS ON HERE ARE LEFT BY MANAGEMENT! They're so stupid that they posted the exact same reviews on multiple cites! Ha- again...TOTALLY dishonest.

0
★☆☆☆☆

WARNING! Totally dishonest- horrible people. Please do not support this company. I got into a small accident this summer and nicked some paint off of Jesse Kohara's taxi. He told me everything was fine, not to worry about it, and the company's body shop would put some paint over it.....I went to their office to make sure everything was okay, and Jesse had worked the entire day. I saw him again, he shook my hand, and said everything was fine... two weeks later: I got a call from my insurance saying he had retained an attorney and was suing for $10,000 for personal injury! TOTALLY outrageous. That's the reason we're all paying enormous insurance premiums- because of dishonest people like that. And the company stood behind him! These people are total crooks\n\n\n\nPS! ALL THE POSITIVE REVIEWS ON HERE ARE LEFT BY MANAGEMENT! They're so stupid that they posted the exact same reviews on multiple cites! Ha- again...TOTALLY dishonest.

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Cab #110 picked me up this morning. Mohammad, the driver claimed his meter was broken so I used my I-phone to calculate the distance for him. Unfortunately I left my phone in the cab when he dropped me off. I immediately called my phone from the house and it rang several times before going to voicemail. I contacted Frank, the dispatcher, who in turn contacted the driver and was informed that there was no phone in the cab. Mysteriously, immediately after the call to the dispatcher, all other calls to my phones went straight to voicemail, indicating that it had been shut off.\n \nAs for the video cameras in the cabs (for the driver

0
★☆☆☆☆

Cab #110 picked me up this morning. Mohammad, the driver claimed his meter was broken so I used my I-phone to calculate the distance for him. Unfortunately I left my phone in the cab when he dropped me off. I immediately called my phone from the house and it rang several times before going to voicemail. I contacted Frank, the dispatcher, who in turn contacted the driver and was informed that there was no phone in the cab. Mysteriously, immediately after the call to the dispatcher, all other calls to my phones went straight to voicemail, indicating that it had been shut off.\n \nAs for the video cameras in the cabs (for the driver

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I call cabs for my employees and the arrival time has improved in the recent months. I appreciate the improvements. Thanks and keep up the good work.\n\n

2
★★★★★

I call cabs for my employees and the arrival time has improved in the recent months. I appreciate the improvements. Thanks and keep up the good work.\n\n

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I call cabs for my employees and the arrival time has improved in the recent months. I appreciate the improvements. Thanks and keep up the good work.

5
★★★★★

I call cabs for my employees and the arrival time has improved in the recent months. I appreciate the improvements. Thanks and keep up the good work.

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We appreciate the quick response and prompt delivery in response to our need for cab vouchers. Thank you!

2
★★★★★

We appreciate the quick response and prompt delivery in response to our need for cab vouchers. Thank you!

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We appreciate the quick response and prompt delivery in response to our need for cab vouchers. Thank you!

5
★★★★★

We appreciate the quick response and prompt delivery in response to our need for cab vouchers. Thank you!

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I spoke with Martha regarding obtaining copies of vouchers. Martha was very pleasant and was able to fulfill my request. In the future I hope to get her on the phone every time I call. Her customer service was excellent.

2
★★★★★

I spoke with Martha regarding obtaining copies of vouchers. Martha was very pleasant and was able to fulfill my request. In the future I hope to get her on the phone every time I call. Her customer service was excellent.

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Cabs are clean and timely, dispatcher Keisha is always very courteous. When cabs are scheduled in advance, time should be adhered to. Call back should not be necessary, 95% of the time everything flows smoothly.

2
★★★★★

Cabs are clean and timely, dispatcher Keisha is always very courteous. When cabs are scheduled in advance, time should be adhered to. Call back should not be necessary, 95% of the time everything flows smoothly.

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I spoke with Martha regarding obtaining copies of vouchers. Martha was very pleasant and was able to fulfill my request. In the future I hope to get her on the phone every time I call. Her customer service was excellent.

5
★★★★★

I spoke with Martha regarding obtaining copies of vouchers. Martha was very pleasant and was able to fulfill my request. In the future I hope to get her on the phone every time I call. Her customer service was excellent.

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1 out of 1 people found this review helpful.

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Cabs are clean and timely, dispatcher Keisha is always very courteous. When cabs are scheduled in advance, time should be adhered to. Call back should not be necessary, 95% of the time everything flows smoothly.

5
★★★★★

Cabs are clean and timely, dispatcher Keisha is always very courteous. When cabs are scheduled in advance, time should be adhered to. Call back should not be necessary, 95% of the time everything flows smoothly.

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1 out of 1 people found this review helpful.

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The drivers are really friendly and know the area really well! They also seem to know a lot of shortcuts which are handy when I'm in a rush and there seems to be never ending traffic! I highly recommend Checker Cab!

2
★★★★★

The drivers are really friendly and know the area really well! They also seem to know a lot of shortcuts which are handy when I'm in a rush and there seems to be never ending traffic! I highly recommend Checker Cab!

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I've used this company on various occasions and have never had a negative experience. This is the reason I keep using them! They have always treated me like a valued customer and ensure that I get to the airport on time!

2
★★★★★

I've used this company on various occasions and have never had a negative experience. This is the reason I keep using them! They have always treated me like a valued customer and ensure that I get to the airport on time!

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The drivers are really friendly and know the area really well! They also seem to know a lot of shortcuts which are handy when I'm in a rush and there seems to be never ending traffic! I highly recommend Checker Cab!

5
★★★★★

The drivers are really friendly and know the area really well! They also seem to know a lot of shortcuts which are handy when I'm in a rush and there seems to be never ending traffic! I highly recommend Checker Cab!

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1 out of 1 people found this review helpful.

.

I've used this company on various occasions and have never had a negative experience. This is the reason I keep using them! They have always treated me like a valued customer and ensure that I get to the airport on time!

5
★★★★★

I've used this company on various occasions and have never had a negative experience. This is the reason I keep using them! They have always treated me like a valued customer and ensure that I get to the airport on time!

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2 out of 2 people found this review helpful.

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I was looking for a cab service to call for a ride back home from the airport. Well, much to our dismay, our flight was delayed due to weather. The driver waited! He called and asked us where we were and he found us in no time. I will definitely use this service again!!

2
★★★★★

I was looking for a cab service to call for a ride back home from the airport. Well, much to our dismay, our flight was delayed due to weather. The driver waited! He called and asked us where we were and he found us in no time. I will definitely use this service again!!

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Being our usual, indecisive selves,my friends and I didn't call until the very last minute. They were very accommodating and came to pick us up. The driver even agreed to pick up another one of our girls who was running late and still at her apartment (and out of the way).

2
★★★★★

Being our usual, indecisive selves,my friends and I didn't call until the very last minute. They were very accommodating and came to pick us up. The driver even agreed to pick up another one of our girls who was running late and still at her apartment (and out of the way).

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I was looking for a cab service to call for a ride back home from the airport. Well, much to our dismay, our flight was delayed due to weather. The driver waited! He called and asked us where we were and he found us in no time. I will definitely use this service again!!

5
★★★★★

I was looking for a cab service to call for a ride back home from the airport. Well, much to our dismay, our flight was delayed due to weather. The driver waited! He called and asked us where we were and he found us in no time. I will definitely use this service again!!

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2 out of 2 people found this review helpful.

.

Being our usual, indecisive selves,my friends and I didn't call until the very last minute. They were very accommodating and came to pick us up. The driver even agreed to pick up another one of our girls who was running late and still at her apartment (and out of the way).

5
★★★★★

Being our usual, indecisive selves,my friends and I didn't call until the very last minute. They were very accommodating and came to pick us up. The driver even agreed to pick up another one of our girls who was running late and still at her apartment (and out of the way).

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3 out of 3 people found this review helpful.

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Used this service to and from the airport. The driver arrived on the button and waited patiently about 30 minutes for us to finish packing (we tipped him well!). FABULOUS, courteous service and very reasonably priced! We highly recommend Checker Cab and will be using them for all future needs.

2
★★★★★

Used this service to and from the airport. The driver arrived on the button and waited patiently about 30 minutes for us to finish packing (we tipped him well!). FABULOUS, courteous service and very reasonably priced! We highly recommend Checker Cab and will be using them for all future needs.

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Don't know what other reviews are talking about. I had a great experience with them this morning. Called the night before to schedule a 4:50am pickup. The driver arrived right on time, and was cordial and friendly but not over-talkative on the ride down. I've used them before and had similarly good experiences.

2
★★★★★

Don't know what other reviews are talking about. I had a great experience with them this morning. Called the night before to schedule a 4:50am pickup. The driver arrived right on time, and was cordial and friendly but not over-talkative on the ride down. I've used them before and had similarly good experiences.

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Used this service to and from the airport. The driver arrived on the button and waited patiently about 30 minutes for us to finish packing (we tipped him well!). FABULOUS, courteous service and very reasonably priced! We highly recommend Checker Cab and will be using them for all future needs.

5
★★★★★

Used this service to and from the airport. The driver arrived on the button and waited patiently about 30 minutes for us to finish packing (we tipped him well!). FABULOUS, courteous service and very reasonably priced! We highly recommend Checker Cab and will be using them for all future needs.

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3 out of 3 people found this review helpful.

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Don't know what other reviews are talking about. I had a great experience with them this morning. Called the night before to schedule a 4:50am pickup. The driver arrived right on time, and was cordial and friendly but not over-talkative on the ride down. I've used them before and had similarly good experiences.

5
★★★★★

Don't know what other reviews are talking about. I had a great experience with them this morning. Called the night before to schedule a 4:50am pickup. The driver arrived right on time, and was cordial and friendly but not over-talkative on the ride down. I've used them before and had similarly good experiences.

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4 out of 4 people found this review helpful.

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I recently used Checker Cab for the first time the other day and they were excellent!! They were fast, friendly and courteous! The driver was great and provided me with great service!!

2
★★★★★

I recently used Checker Cab for the first time the other day and they were excellent!! They were fast, friendly and courteous! The driver was great and provided me with great service!!

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The best cab company in Atlanta!!! I have been using Checker Cab for over two years and the drivers are always professional, courteous and fast!! They are always prompt and very friendly!!

2
★★★★★

The best cab company in Atlanta!!! I have been using Checker Cab for over two years and the drivers are always professional, courteous and fast!! They are always prompt and very friendly!!

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I recently used Checker Cab for the first time the other day and they were excellent!! They were fast, friendly and courteous! The driver was great and provided me with great service!!

5
★★★★★

I recently used Checker Cab for the first time the other day and they were excellent!! They were fast, friendly and courteous! The driver was great and provided me with great service!!

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4 out of 4 people found this review helpful.

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The best cab company in Atlanta!!! I have been using Checker Cab for over two years and the drivers are always professional, courteous and fast!! They are always prompt and very friendly!!

5
★★★★★

The best cab company in Atlanta!!! I have been using Checker Cab for over two years and the drivers are always professional, courteous and fast!! They are always prompt and very friendly!!

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4 out of 4 people found this review helpful.

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I use Checker Cab for transportation to and from the airport. I find this cab service to be reliable and professional. The cars are comfortable and the drivers are great. They don't give you any hassles and are enjoyable to talk with. FIVE STARS.

2
★★★★★

I use Checker Cab for transportation to and from the airport. I find this cab service to be reliable and professional. The cars are comfortable and the drivers are great. They don't give you any hassles and are enjoyable to talk with. FIVE STARS.

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I called Checker Cab and they were there right on time! (In fact 5 minutes early!) The driver was professional and friendly and made enjoyable small talk throughout my ride. I will be using this company again.

2
★★★★★

I called Checker Cab and they were there right on time! (In fact 5 minutes early!) The driver was professional and friendly and made enjoyable small talk throughout my ride. I will be using this company again.

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I use Checker Cab for transportation to and from the airport. I find this cab service to be reliable and professional. The cars are comfortable and the drivers are great. They don't give you any hassles and are enjoyable to talk with. FIVE STARS.

5
★★★★★

I use Checker Cab for transportation to and from the airport. I find this cab service to be reliable and professional. The cars are comfortable and the drivers are great. They don't give you any hassles and are enjoyable to talk with. FIVE STARS.

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4 out of 4 people found this review helpful.

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I called Checker Cab and they were there right on time! (In fact 5 minutes early!) The driver was professional and friendly and made enjoyable small talk throughout my ride. I will be using this company again.

5
★★★★★

I called Checker Cab and they were there right on time! (In fact 5 minutes early!) The driver was professional and friendly and made enjoyable small talk throughout my ride. I will be using this company again.

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5 out of 5 people found this review helpful.

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I scheduled a pick-up to go to the hospital on-line. I was sent a text that the cab was NOT coming. When I called, I was told that I was outside of their range although I am 5 minutes from the airport. When I told them that I was going to Midtown--that was a high enough fare so they decided to come. The driver then called me and asked to make sure that the fare would be enough. It seems I incovenienced them with my need for service. It will certainly NEVER happen again.

0
★☆☆☆☆

I scheduled a pick-up to go to the hospital on-line. I was sent a text that the cab was NOT coming. When I called, I was told that I was outside of their range although I am 5 minutes from the airport. When I told them that I was going to Midtown--that was a high enough fare so they decided to come. The driver then called me and asked to make sure that the fare would be enough. It seems I incovenienced them with my need for service. It will certainly NEVER happen again.

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IF I COULD RATE LESS THAN 1 star, I WOULD! \r\nThis company is HORRIBLE!!! and UNRELIABLE!!!\r\n\r\nI reserved a cab 24 hr in advance. 15 minutes before the scheduled time, I get a call from the dispatcher asking me for directions to my place!! (isn't it part of their job to know the atlanta area???). To make a long story short, my cab was 1 hour late in arriving!! When I told the driver I was in a hurry (after all, he was an HOUR late!!!!), he was SO RUDE - raised his voice and said he didn't have to drive me anywhere. UHMM...... YES HE DOES! He's a CAB DRIVER!!! \r\n\r\nHORRIBLE!!!! POOR CUSTOMER SERVICE!!! DOESN'T DESERVE TO BE IN BUSINESS. \r\n\r\n

0
★☆☆☆☆

IF I COULD RATE LESS THAN 1 star, I WOULD! \r\nThis company is HORRIBLE!!! and UNRELIABLE!!!\r\n\r\nI reserved a cab 24 hr in advance. 15 minutes before the scheduled time, I get a call from the dispatcher asking me for directions to my place!! (isn't it part of their job to know the atlanta area???). To make a long story short, my cab was 1 hour late in arriving!! When I told the driver I was in a hurry (after all, he was an HOUR late!!!!), he was SO RUDE - raised his voice and said he didn't have to drive me anywhere. UHMM...... YES HE DOES! He's a CAB DRIVER!!! \r\n\r\nHORRIBLE!!!! POOR CUSTOMER SERVICE!!! DOESN'T DESERVE TO BE IN BUSINESS. \r\n\r\n

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SEE REVIEW UNDER THIS REVIEW!!!\r\nMr.andrwatln said it best....EXACT SAME EXPERIENCE!!\r\nCab drivers are rude, dispatcher is horrible and the manager no help!!!...I waited up to an hour for Checker cab service and an up to two hours on another occasion....On top of that, the president and Secretary office has no direct number and the emails are deactived...smh....SERVICE IS HORRIBLE!!!!....And I also contacted the Better Businesss Bureau...DONT USE ATLANTA CHECKER CAB EVER!!!!

0
★☆☆☆☆

SEE REVIEW UNDER THIS REVIEW!!!\r\nMr.andrwatln said it best....EXACT SAME EXPERIENCE!!\r\nCab drivers are rude, dispatcher is horrible and the manager no help!!!...I waited up to an hour for Checker cab service and an up to two hours on another occasion....On top of that, the president and Secretary office has no direct number and the emails are deactived...smh....SERVICE IS HORRIBLE!!!!....And I also contacted the Better Businesss Bureau...DONT USE ATLANTA CHECKER CAB EVER!!!!

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This is what I wrote to the BBB (Atlanta) on 11/24/09:\r\n\r\nI have been a long time rider with checker cab in Atlanta. For the most part, I have ok experiences with the drivers. However, as of late, I have been experiencing being stranded by drivers because they do not want to use my credit card because of them being taxed 10 percent or a refusal to pick up the call from the dispatcher to pick me up. I have been stranded twice by them or if not stranded, the drivers, not all, have been rude. Even the dispatchers are having trouble with some of the drivers. I have been in some serious trouble being late for work or family illness situations because of their refusal to pick me up because they do not want customers to use credit cards. I have never been rude or nasty to any of the drivers but this has got to be brought to the attention of Jeff Jackson, the general manager, who never seems to be in when I have a complaint. I am sure that other customers are facing the same problems as indicated by the dispatchers. The service level is extremely poor and uncalled for when you leave good, reliable customers stranded or refuse to pick the call up from the dispatchers.

0
★☆☆☆☆

This is what I wrote to the BBB (Atlanta) on 11/24/09:\r\n\r\nI have been a long time rider with checker cab in Atlanta. For the most part, I have ok experiences with the drivers. However, as of late, I have been experiencing being stranded by drivers because they do not want to use my credit card because of them being taxed 10 percent or a refusal to pick up the call from the dispatcher to pick me up. I have been stranded twice by them or if not stranded, the drivers, not all, have been rude. Even the dispatchers are having trouble with some of the drivers. I have been in some serious trouble being late for work or family illness situations because of their refusal to pick me up because they do not want customers to use credit cards. I have never been rude or nasty to any of the drivers but this has got to be brought to the attention of Jeff Jackson, the general manager, who never seems to be in when I have a complaint. I am sure that other customers are facing the same problems as indicated by the dispatchers. The service level is extremely poor and uncalled for when you leave good, reliable customers stranded or refuse to pick the call up from the dispatchers.

Cons: Poor service

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So we called for a cab last night and they told us 5 to 15 min. 30 minutes goes by still no cab. We give them a call back for them to put us on hold for over ten minutes and then hung up on us! We give them a call back and they put us on hold again... When the guy got back on the line he said you cab will be there soon I have already spoken with you. Our cab never came. We called Rapid taxi and they were there in 5 min. Don't ever use CHECKER Cab they are the WORST!

0
★☆☆☆☆

So we called for a cab last night and they told us 5 to 15 min. 30 minutes goes by still no cab. We give them a call back for them to put us on hold for over ten minutes and then hung up on us! We give them a call back and they put us on hold again... When the guy got back on the line he said you cab will be there soon I have already spoken with you. Our cab never came. We called Rapid taxi and they were there in 5 min. Don't ever use CHECKER Cab they are the WORST!

Pros: There is nothing good about this company

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Their phone system far surpasses any cab company that I have spoken with in the Atlanta Area. I would highly recommend this company based on their high level of professionalism and genuine care for their customers. VERY HELPFUL! =]

2
★★★★★

Their phone system far surpasses any cab company that I have spoken with in the Atlanta Area. I would highly recommend this company based on their high level of professionalism and genuine care for their customers. VERY HELPFUL! =]

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responding to skay and his infantile, crybaby review: Checker Cab is the most reliable cab co in atlanta or any other city-if you don't think so, try the rest-you'll go back to the best-skay-would you like a pacifier or a lolly pop ? I bet you gnaw your thumb and cry a lot. dont let this spoiled little boy and his tantrums dissuade you of riding a good company. the larger issue is atlanta taxi bureau and their mickey-mouse taxi classes and requirements. you can be brain dead, in a coma, and have lived in the USA 2 days and get a taxi permit here because of their lack of a real criteria and standards

2
★★★★★

responding to skay and his infantile, crybaby review: Checker Cab is the most reliable cab co in atlanta or any other city-if you don't think so, try the rest-you'll go back to the best-skay-would you like a pacifier or a lolly pop ? I bet you gnaw your thumb and cry a lot. dont let this spoiled little boy and his tantrums dissuade you of riding a good company. the larger issue is atlanta taxi bureau and their mickey-mouse taxi classes and requirements. you can be brain dead, in a coma, and have lived in the USA 2 days and get a taxi permit here because of their lack of a real criteria and standards

Pros: clean cars, caring staff

Cons: atlanta taxi service in general

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Checker cab is unreliable, unfriendly, and not worth the money. They run an Atlanta monopoly, controlling all taxi drivers, charging up the roof, and disrespecting their customers. Tommy, a ""dispatch manager"" spoke to me like I was a child, condescending and obnoxious.\r\n\r\nToday's incident with Checker marks the last in a string of obnoxious and miserable incidents with this corporation. After being told my wait for a taxi would be 5-15 minutes, no taxi had shown up for 45, Tommy Johns (the manager listed prior) had started a verbal spat with me on the phone as I waited, frustrated, for a taxi. No cab showed up for eventually an hour, as I waited with my elderly grandmother following a graduation ceremony. Ultimately, my whole family walked over a mile, my grandmother with her walker, back to my apartment, exhausted and frustrated. The Checker Cab dispatcher had ceased to answer any of my phone calls following his rude ""hang-up."" \r\n\r\nThis is not my first terrible encounter with them, either. After making reservations to be picked up to go to the airport in March at 8:45 am, specifying that I'd be on my way to a flight and that I needed them on time, they didn't show up til nearly 9:45, but by then I'd already gotten in my car and driven to the airport to avoid missing my flight. They were not apologetic in the least, the phone rang dozens of times, and what should have cost $40 to get to the airport cost almost $200 for 8 days of parking.\r\n\r\nI will never, for the rest of my life, offer this company my business, and no one else should either. Inconsiderate, abusive, and monopolizing, Checker Cab treats its customers like the lowest of the low, and I for one am filing complaints with the city of Atlanta in order to see that their indifferent or disrespectful behavior stops once and for all.

0
★☆☆☆☆

Checker cab is unreliable, unfriendly, and not worth the money. They run an Atlanta monopoly, controlling all taxi drivers, charging up the roof, and disrespecting their customers. Tommy, a ""dispatch manager"" spoke to me like I was a child, condescending and obnoxious.\r\n\r\nToday's incident with Checker marks the last in a string of obnoxious and miserable incidents with this corporation. After being told my wait for a taxi would be 5-15 minutes, no taxi had shown up for 45, Tommy Johns (the manager listed prior) had started a verbal spat with me on the phone as I waited, frustrated, for a taxi. No cab showed up for eventually an hour, as I waited with my elderly grandmother following a graduation ceremony. Ultimately, my whole family walked over a mile, my grandmother with her walker, back to my apartment, exhausted and frustrated. The Checker Cab dispatcher had ceased to answer any of my phone calls following his rude ""hang-up."" \r\n\r\nThis is not my first terrible encounter with them, either. After making reservations to be picked up to go to the airport in March at 8:45 am, specifying that I'd be on my way to a flight and that I needed them on time, they didn't show up til nearly 9:45, but by then I'd already gotten in my car and driven to the airport to avoid missing my flight. They were not apologetic in the least, the phone rang dozens of times, and what should have cost $40 to get to the airport cost almost $200 for 8 days of parking.\r\n\r\nI will never, for the rest of my life, offer this company my business, and no one else should either. Inconsiderate, abusive, and monopolizing, Checker Cab treats its customers like the lowest of the low, and I for one am filing complaints with the city of Atlanta in order to see that their indifferent or disrespectful behavior stops once and for all.

Cons: Everything

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I called Atl Checker Cab almost 20 minutes later than I was supposed to for a Client, and told them I needed them in 10 minutes and it was urgent. They were here on time! Amazing! Will definitely use again.

2
★★★★★

I called Atl Checker Cab almost 20 minutes later than I was supposed to for a Client, and told them I needed them in 10 minutes and it was urgent. They were here on time! Amazing! Will definitely use again.

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Check Cab is by far the worst cab company I have ever used. Not only do I live 3 minutes away from the terminal (literally) and use them every morining to go to work....they continue to be late. I have to call them 30 minutes in advance just to get picked up. The customer service is horrible and the reps who answer the phone are unprofessional. Some mornings (like the previous person mentioned) you have to wait on the phone for minutes listening to that awful recording. Checker Cab needs new management and a new approach to customer service.

0
★☆☆☆☆

Check Cab is by far the worst cab company I have ever used. Not only do I live 3 minutes away from the terminal (literally) and use them every morining to go to work....they continue to be late. I have to call them 30 minutes in advance just to get picked up. The customer service is horrible and the reps who answer the phone are unprofessional. Some mornings (like the previous person mentioned) you have to wait on the phone for minutes listening to that awful recording. Checker Cab needs new management and a new approach to customer service.

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The operators at Checker Cab are courteous and very helpful. The drivers are safe drivers, have clean and comfortable vehicle, and take the most direct route to get you to your destination.

4
★★★★☆

The operators at Checker Cab are courteous and very helpful. The drivers are safe drivers, have clean and comfortable vehicle, and take the most direct route to get you to your destination.

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At least some of the other reviewers appeared to have gotten them on the phone. I have that recording that you hear when you call memorized because I have had to listen to it over and over and over again. I put the phone on speaker one day and timed it - 17 minutes on hold and still no one answered. Sounds like they do not need any further business. I am voting with my feet and walking.

0
★☆☆☆☆

At least some of the other reviewers appeared to have gotten them on the phone. I have that recording that you hear when you call memorized because I have had to listen to it over and over and over again. I put the phone on speaker one day and timed it - 17 minutes on hold and still no one answered. Sounds like they do not need any further business. I am voting with my feet and walking.

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After using their services multiple times, they have the bad habit of not showing up or showing up very late, or even worse cancelling your reservation! And this is without mentioning the more than 5 minutes waiting time to get someone on the phone and then going through an awful and long interragatory repeating several times your answers as the other person is either deaf or not listening to you. The only good thing is that drivers seem polite and the ride was comfortable on average, eventough all drivers do agree that Checker Cab really does not care and they all complain about it.

0
★☆☆☆☆

After using their services multiple times, they have the bad habit of not showing up or showing up very late, or even worse cancelling your reservation! And this is without mentioning the more than 5 minutes waiting time to get someone on the phone and then going through an awful and long interragatory repeating several times your answers as the other person is either deaf or not listening to you. The only good thing is that drivers seem polite and the ride was comfortable on average, eventough all drivers do agree that Checker Cab really does not care and they all complain about it.

Pros: Taxis are clean, Drivers are polite

Cons: Worse customer service, NOT reliable

.

I called this horrible company a day before to reserve for a Dr.'s appointment. I am not allowed to drive since I just had surgery. I asked them to be at my house @ 5:00PM, nobody showed up so I called at 5:10PM and they told me they had no cars..really??? So I was on hold for 6 minutes and then they got back to me and said that they would have a taxi in about 6-7 minutes, sorry, not true at all. Called again and they said that my reservation was canceled, who canceled it I don't know because I still need to be at the Dr.'s at 5:45. I asked to speak to the manager and he was no help at all (what did I expect) he had no cars too. Where did all the cars go? Are they all seating in downtown scratching who know what...Anyway it gets to 5:39 and noting. Guess what, I missed my Dr's appointment. Great Job Checker Cab...You guys should be ashamed of your horrible service. and I will tell anyone I can because of your horrible service I was late to a very important appointment. Thank god you are not the only Taxi cab Company in Atlanta!!!

0
★☆☆☆☆

I called this horrible company a day before to reserve for a Dr.'s appointment. I am not allowed to drive since I just had surgery. I asked them to be at my house @ 5:00PM, nobody showed up so I called at 5:10PM and they told me they had no cars..really??? So I was on hold for 6 minutes and then they got back to me and said that they would have a taxi in about 6-7 minutes, sorry, not true at all. Called again and they said that my reservation was canceled, who canceled it I don't know because I still need to be at the Dr.'s at 5:45. I asked to speak to the manager and he was no help at all (what did I expect) he had no cars too. Where did all the cars go? Are they all seating in downtown scratching who know what...Anyway it gets to 5:39 and noting. Guess what, I missed my Dr's appointment. Great Job Checker Cab...You guys should be ashamed of your horrible service. and I will tell anyone I can because of your horrible service I was late to a very important appointment. Thank god you are not the only Taxi cab Company in Atlanta!!!

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We've been using Checker Cab Service for the last five years. It's just so much eaisier when going out for Drinks/Dinner, and no parking. Yes we've had a couple of problems with a certain dispatcher, but she is no longer with the company. The cab's corporate office is near our home in Brookwood, and we always have a taxi in less than ten minutes. Nice Drivers, and yes occasionally, you will get one that's brain dead. No tip!

2
★★★★★

We've been using Checker Cab Service for the last five years. It's just so much eaisier when going out for Drinks/Dinner, and no parking. Yes we've had a couple of problems with a certain dispatcher, but she is no longer with the company. The cab's corporate office is near our home in Brookwood, and we always have a taxi in less than ten minutes. Nice Drivers, and yes occasionally, you will get one that's brain dead. No tip!

Pros: Fast Reliable Service!

Cons: Rude Dispatchers At Times!

.

I didn't even make it to the cab. The dispatcher was so rude that I called another cab company and cancelled the service with Checker Cab. The dispatcher picked up the phone, and didn't ask how she could help me. She saw that I was calling from a particular building and said that the cab would be there in 15 minutes. I had to stop her from hanging up on me to tell her that I needed to reserve a cab for the next day at another location. As she was ""helping"" me she decided to have a conversation with her coworker about where she parked her Kia. Unless you like rude customer service, stay away from these people.

0
★☆☆☆☆

I didn't even make it to the cab. The dispatcher was so rude that I called another cab company and cancelled the service with Checker Cab. The dispatcher picked up the phone, and didn't ask how she could help me. She saw that I was calling from a particular building and said that the cab would be there in 15 minutes. I had to stop her from hanging up on me to tell her that I needed to reserve a cab for the next day at another location. As she was ""helping"" me she decided to have a conversation with her coworker about where she parked her Kia. Unless you like rude customer service, stay away from these people.

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Operator told me that the cab would be here in 5-10 mins....one hour later, after missing my flight, he shows up. Not even a courtesy call to say there was a delay. I live in the city and have been picked up with them before (all good) but they pissed me off so much that they lost a customer.

1
★★☆☆☆

Operator told me that the cab would be here in 5-10 mins....one hour later, after missing my flight, he shows up. Not even a courtesy call to say there was a delay. I live in the city and have been picked up with them before (all good) but they pissed me off so much that they lost a customer.

Pros: Clean Cab

Cons: Hold Time, Late Pick-up

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When the taxi's arrive they are clean and the drivers are pleasent, but all too often they do not arrive, the dispatch office does not provide any information. If you don't mind waiting 40 minutes plus for a taxi and having to ring the dispatch office up non stop then use checker cabs, however most other cab companies can get a taxi to you in 5-15 minutes (I live in midtown) without the stress or the hassle.

0
★☆☆☆☆

When the taxi's arrive they are clean and the drivers are pleasent, but all too often they do not arrive, the dispatch office does not provide any information. If you don't mind waiting 40 minutes plus for a taxi and having to ring the dispatch office up non stop then use checker cabs, however most other cab companies can get a taxi to you in 5-15 minutes (I live in midtown) without the stress or the hassle.

Pros: clean, safe

Cons: Don't show up, Not reliable

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We have used Checker Cab for quite some time at our business to shuttle our clients to/from the airport, to their hotels, etc. We have had so many bad experiences, I don't even know where to start. They are consistently late or are getting lost. Yesterday, we had to call three times to find out where the cab we ordered was, only to eventually be told he had picked up the wrong party! We stuck with them for too long simply because we were used to using them, but we have had so many service problems with them that I am now switching to another company.

0
★☆☆☆☆

We have used Checker Cab for quite some time at our business to shuttle our clients to/from the airport, to their hotels, etc. We have had so many bad experiences, I don't even know where to start. They are consistently late or are getting lost. Yesterday, we had to call three times to find out where the cab we ordered was, only to eventually be told he had picked up the wrong party! We stuck with them for too long simply because we were used to using them, but we have had so many service problems with them that I am now switching to another company.

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I travel by taxi to the airport about 4 times a month. I have had numerous issues, and kept trying to give them the benefit of the doubt. The have not shown up, or are late to pick up. which has caused me to miss flights. No compensation after spending over 280/month with them. No customer loyalty. Etc. They have been discourteous, to the point of hanging up on me. I would recommend staying away from this company!!!

0
★☆☆☆☆

I travel by taxi to the airport about 4 times a month. I have had numerous issues, and kept trying to give them the benefit of the doubt. The have not shown up, or are late to pick up. which has caused me to miss flights. No compensation after spending over 280/month with them. No customer loyalty. Etc. They have been discourteous, to the point of hanging up on me. I would recommend staying away from this company!!!

Cons: , Late, Unreliable

 

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