Jim Ellis Volkswagen Marietta

★★★★☆
  • 1860 Cobb Pkwy S

    Marietta, GA 30060

    Map & Directions
  • 770-955-6565

4.1667 12
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.

The Service Department is really good here - it's always easy to get an appointment, and the courtesy services are very welcome. Recommended.

2
★★★★☆

The Service Department is really good here - it's always easy to get an appointment, and the courtesy services are very welcome. Recommended.

.

""The Service staff, as has always been the case, does a superb job servicing/repairin our two Jetta TDI's. We will be continuing to bring our cars to Jim Ellis even though we live in SC. Thank-you for being excellent at what you do! Peter/Linda Novak""

2
★★★★★

""The Service staff, as has always been the case, does a superb job servicing/repairin our two Jetta TDI's. We will be continuing to bring our cars to Jim Ellis even though we live in SC. Thank-you for being excellent at what you do! Peter/Linda Novak""

.

""I always enjoy the service I receive from Jim Ellis Volkswagen. The staff is friendly and the customer service is great!--Tracee Howard""

2
★★★★★

""I always enjoy the service I receive from Jim Ellis Volkswagen. The staff is friendly and the customer service is great!--Tracee Howard""

Pros: Excellent Customer Service

Cons: n/a

.

Second purchase from Jim Ellis in 3 years, driven by positive experience in both buying and servicing department, but most importantly being treated as members of family.\nBoth times we got expected trade-in value and competitive price for new vehicle purchased. We highly recommend Mr. Thom Holmes who will ensure that your buying experience is relaxed, and pressure-free.\nAlongside, Service department will ensure that Jim Ellis becomes your car's home away from home and that you become a repeat customer for times to come.\nThank you Thom, and see you next year with our next car purchase!

2
★★★★★

Second purchase from Jim Ellis in 3 years, driven by positive experience in both buying and servicing department, but most importantly being treated as members of family.\nBoth times we got expected trade-in value and competitive price for new vehicle purchased. We highly recommend Mr. Thom Holmes who will ensure that your buying experience is relaxed, and pressure-free.\nAlongside, Service department will ensure that Jim Ellis becomes your car's home away from home and that you become a repeat customer for times to come.\nThank you Thom, and see you next year with our next car purchase!

Pros: Great Buying Experience, Quality Service

.

Home away from Home

People write their reviews for different reasons and with different agendas.
I can attest to our second purchase in two and a half years from Jim Ellis Volkswagen.
When we came to purchase my wife??s first Volkswagen, it was back in 06 and we were treated to the upmost respect and our deal was closed in approximately 2 hours. We got what we wanted, a beautiful Beetle Convertible, with an option package, all bells and whistles.
Back then all that interested us was to get wanted car for best possible price and to get most for our somewhat junky 4-year old Honda Passport with minor blemishes and medium miles. You know, when you write these kinds of reviews it??s important to be honest and to honor received respect. In that regard, Thom Holmes worked with us and helped us along the way with understanding of our concerns and educating us along the way about everything we should be aware of. He devoted a lot of time and energy addressing every concern we brought up to the table - regarding the vehicle, trade-in value and everything else that regular (suspicious) buyers might have. At the end of a process, he made our first time purchasing from Jim Ellis VW very pleasant and we felt being treated with upmost respect. Price was right, but most importantly; we felt that we??ve chosen a good place for our car??s home away from home.
This kind of relationship became more important after-sale, when you need to bring your vehicle for regular, and sometimes not-so-regular service. Again, let??s be honest: things do happen, and, cars do break.
Whenever we brought our car in for the service, dealership offered a loaner. How many non-luxury new car dealerships that you know do that. I can attest, being a long-time Honda owner, not so many.
Our car was purchased new, so the regular service was covered through additional service plan we purchased with a vehicle. Aside from regular service, we had very positive experience when we discovered that the cloth convertible top was pierced and by simple observation it was clear that damage was caused by the mechanism? long story short, yes, they had to report this claim to the main office, but to our pleasant surprise, we were granted a top replacement to no cost to us. Now you understand a bit better what matters. It is not only about the price of a car, not even simply about the quality of service, which in out case was simply the best.
More importantly, we always felt that our car, and all of us are in safe hands, and that??s something money can??t buy.
So, after 2 and a half years, we decided that convertible simply isn??t big and convenient enough for changing life style and having a vibrant 4-and a half year old daughter on board (I think I am using ??half?? way to much, just trying to be precise?)
At first we thought that maybe we should try our luck with economic Honda, and give some other dealership a chance? which turned out to be a very unpleasant experience, but I don??t want to go to much into details. All I will say that the offered trade-in value came as a literate insult, while they wouldn??t work on a price at all.
When I mentioned to Honda ??guy?? how well we are treated at JE VW with a loaner? his response was: ??That??s because they have to. They don??t sell that many cars.? Unfortunately, that salesperson who in his own words have 20+ years of experience can not grasp what I was talking about, and his comment was yet just another insult?
Naturally, at that point, after learning all that, we decided to go back to the place we are always treated like a members of the Family ?? to Jim Ellis!
Needless to say, Thom welcomed us yet again, with same forthcoming and friendly attitude, and again gave us new information about leasing program. Yes, our scores are almost perfect (although we are in credits up to our eyeballs) but we were offered very good terms. Still, we decided to finance our new Jetta SE and not to lease. We are still ??old school?? European immigrants?
At the end, our trade-in was valued appropriately and we purchased Jetta SE in red fulfilling our daughter??s wish as well, and ours when it comes to price, but more importantly, we stayed with our home-away-from-home, Thom Holmes and Jim Ellis Volkswagen. Also, very important fact that speaks lot about the dealership consistency: we worked with a same Loan Officer as we did almost three years ago, and we??ve seen all other familiar faces that we saw back then. That speaks volume about their consistency and continuity.
Thank you Thom and see you next year for my next purchase.

5
★★★★★

Home away from Home

People write their reviews for different reasons and with different agendas.
I can attest to our second purchase in two and a half years from Jim Ellis Volkswagen.
When we came to purchase my wife??s first Volkswagen, it was back in 06 and we were treated to the upmost respect and our deal was closed in approximately 2 hours. We got what we wanted, a beautiful Beetle Convertible, with an option package, all bells and whistles.
Back then all that interested us was to get wanted car for best possible price and to get most for our somewhat junky 4-year old Honda Passport with minor blemishes and medium miles. You know, when you write these kinds of reviews it??s important to be honest and to honor received respect. In that regard, Thom Holmes worked with us and helped us along the way with understanding of our concerns and educating us along the way about everything we should be aware of. He devoted a lot of time and energy addressing every concern we brought up to the table - regarding the vehicle, trade-in value and everything else that regular (suspicious) buyers might have. At the end of a process, he made our first time purchasing from Jim Ellis VW very pleasant and we felt being treated with upmost respect. Price was right, but most importantly; we felt that we??ve chosen a good place for our car??s home away from home.
This kind of relationship became more important after-sale, when you need to bring your vehicle for regular, and sometimes not-so-regular service. Again, let??s be honest: things do happen, and, cars do break.
Whenever we brought our car in for the service, dealership offered a loaner. How many non-luxury new car dealerships that you know do that. I can attest, being a long-time Honda owner, not so many.
Our car was purchased new, so the regular service was covered through additional service plan we purchased with a vehicle. Aside from regular service, we had very positive experience when we discovered that the cloth convertible top was pierced and by simple observation it was clear that damage was caused by the mechanism? long story short, yes, they had to report this claim to the main office, but to our pleasant surprise, we were granted a top replacement to no cost to us. Now you understand a bit better what matters. It is not only about the price of a car, not even simply about the quality of service, which in out case was simply the best.
More importantly, we always felt that our car, and all of us are in safe hands, and that??s something money can??t buy.
So, after 2 and a half years, we decided that convertible simply isn??t big and convenient enough for changing life style and having a vibrant 4-and a half year old daughter on board (I think I am using ??half?? way to much, just trying to be precise?)
At first we thought that maybe we should try our luck with economic Honda, and give some other dealership a chance? which turned out to be a very unpleasant experience, but I don??t want to go to much into details. All I will say that the offered trade-in value came as a literate insult, while they wouldn??t work on a price at all.
When I mentioned to Honda ??guy?? how well we are treated at JE VW with a loaner? his response was: ??That??s because they have to. They don??t sell that many cars.? Unfortunately, that salesperson who in his own words have 20+ years of experience can not grasp what I was talking about, and his comment was yet just another insult?
Naturally, at that point, after learning all that, we decided to go back to the place we are always treated like a members of the Family ?? to Jim Ellis!
Needless to say, Thom welcomed us yet again, with same forthcoming and friendly attitude, and again gave us new information about leasing program. Yes, our scores are almost perfect (although we are in credits up to our eyeballs) but we were offered very good terms. Still, we decided to finance our new Jetta SE and not to lease. We are still ??old school?? European immigrants?
At the end, our trade-in was valued appropriately and we purchased Jetta SE in red fulfilling our daughter??s wish as well, and ours when it comes to price, but more importantly, we stayed with our home-away-from-home, Thom Holmes and Jim Ellis Volkswagen. Also, very important fact that speaks lot about the dealership consistency: we worked with a same Loan Officer as we did almost three years ago, and we??ve seen all other familiar faces that we saw back then. That speaks volume about their consistency and continuity.
Thank you Thom and see you next year for my next purchase.

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.

I brought my Jetta at Jim Ellis VW, and I take it there to have most of its service work done as well. The car I got was a great value, but it is costly to have it serviced there. They are good about finding all potential problems with the car, and have been able to nearly accurately guess issues based on my descriptions of problems. They are great to take car of warranty work, and they take great care of my car when I bring it in. It is a good dealership to do business with. I plan on sticking with them when I decide to purchase my next car.

3
★★★☆☆

I brought my Jetta at Jim Ellis VW, and I take it there to have most of its service work done as well. The car I got was a great value, but it is costly to have it serviced there. They are good about finding all potential problems with the car, and have been able to nearly accurately guess issues based on my descriptions of problems. They are great to take car of warranty work, and they take great care of my car when I bring it in. It is a good dealership to do business with. I plan on sticking with them when I decide to purchase my next car.

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I took in my 2007 Jetta with 29000 miles on it that I had recently bought because it wasn't shifting smoothly. They to me that it was due to the motor mount that was (partially) broken. They called me and said come and look at it if you want, becasue it won't be covered under warranty. I took a mechanic with me who knew more about cars then me, we both noticed that the partially broken mount was not now completely brokene, and said it won't be covered under warranty when I questioned it, because I saw the new broken piece, they said they would fix it under warranty. When I went to pick up the car, they said we didn't do it under warranty, we did it in goodwill...like dealers know what goodwill is!!! Plus they never gave me the broken motor mount, I wonder why?! They day I was suppose to pick up my car, they told me my fan wasn't working either and that I couldn't drive for longer than a mile before my engine would heat up. Well I drove it 7 miles to my mechanic's shop and by the time I got there the fan was turned on. They are that dumb/rip off that they didn't wait for the car temperature to reach 190 in order for the fan to turn on. I also asked them to fix the window that was under warranty, which they didn't do...OOPS, they forgot....I read older reviews on them and I should have followed others advice. They're nice to you while you get a service from them, even though I got a tuneup from them!!! but they run up your bill....I know their shop is empty due to bad economy, but this doesn't give them right to rip off and lie to people....Worst service, If you go for problems with your car that are under warranty, they make sure to find pr make problems that are not under warranty. Their technicians are clueless or maybe they act like they are. STAY AWAY, I went in driving my car, and they told me that I have to either tow it out of there or give them $950 to fix it! If you have to drive far to another dealership, do it, it's worth it!

0
★☆☆☆☆

I took in my 2007 Jetta with 29000 miles on it that I had recently bought because it wasn't shifting smoothly. They to me that it was due to the motor mount that was (partially) broken. They called me and said come and look at it if you want, becasue it won't be covered under warranty. I took a mechanic with me who knew more about cars then me, we both noticed that the partially broken mount was not now completely brokene, and said it won't be covered under warranty when I questioned it, because I saw the new broken piece, they said they would fix it under warranty. When I went to pick up the car, they said we didn't do it under warranty, we did it in goodwill...like dealers know what goodwill is!!! Plus they never gave me the broken motor mount, I wonder why?! They day I was suppose to pick up my car, they told me my fan wasn't working either and that I couldn't drive for longer than a mile before my engine would heat up. Well I drove it 7 miles to my mechanic's shop and by the time I got there the fan was turned on. They are that dumb/rip off that they didn't wait for the car temperature to reach 190 in order for the fan to turn on. I also asked them to fix the window that was under warranty, which they didn't do...OOPS, they forgot....I read older reviews on them and I should have followed others advice. They're nice to you while you get a service from them, even though I got a tuneup from them!!! but they run up your bill....I know their shop is empty due to bad economy, but this doesn't give them right to rip off and lie to people....Worst service, If you go for problems with your car that are under warranty, they make sure to find pr make problems that are not under warranty. Their technicians are clueless or maybe they act like they are. STAY AWAY, I went in driving my car, and they told me that I have to either tow it out of there or give them $950 to fix it! If you have to drive far to another dealership, do it, it's worth it!

Pros: Location

Cons: Rude customer rep., liars, clueless technicians, Rip off Management

.

Worst service I've ever had. If you go for problems with your car that are under warranty, they make sure to find things that are not covered under warranty or make problems that are not under warranty. Their technicians are clueless or maybe they act like they are. My motor mount was partially broken, they broke the whole thing, and said it won't be covered under warranty when I questioned it, because I saw the new broken piece, they said they would fix it under warranty. When I went to pick up the car, they said we didn't do it under warranty, we did it in goodwill...like dealers know what goodwill is!!! Plus they never gave me the broken motor mount. They day I was suppose to pick up my car, they told me my fan wasn't working and that I couldn't drive for longer than a mile before my engine would heat up. Well I drove it 7 miles to another mechanic and by the time I got there the fan was turned on. They are that dumb/rip off that they didn't wait for the car temperature to reach 190 in order for the fan to turn on. I also asked them to fix the window that was under warranty, which they didn't do...OOPS, they forgot....I read older reviews on them and I should have followed others advice. They're nice to you while you get a service from them, even though I got a tuneup from them!!! but they run up your bill....I know their shop is empty due to bad economy, but this doesn't give them right to rip off and lie to people....STAY AWAY, I went in driving my car, and they told me that I have to either tow it out of there or give them $950 to fix it! If you have to drive far to another dealership, do it, it's worth it!

1
★☆☆☆☆

Worst service I've ever had. If you go for problems with your car that are under warranty, they make sure to find things that are not covered under warranty or make problems that are not under warranty. Their technicians are clueless or maybe they act like they are. My motor mount was partially broken, they broke the whole thing, and said it won't be covered under warranty when I questioned it, because I saw the new broken piece, they said they would fix it under warranty. When I went to pick up the car, they said we didn't do it under warranty, we did it in goodwill...like dealers know what goodwill is!!! Plus they never gave me the broken motor mount. They day I was suppose to pick up my car, they told me my fan wasn't working and that I couldn't drive for longer than a mile before my engine would heat up. Well I drove it 7 miles to another mechanic and by the time I got there the fan was turned on. They are that dumb/rip off that they didn't wait for the car temperature to reach 190 in order for the fan to turn on. I also asked them to fix the window that was under warranty, which they didn't do...OOPS, they forgot....I read older reviews on them and I should have followed others advice. They're nice to you while you get a service from them, even though I got a tuneup from them!!! but they run up your bill....I know their shop is empty due to bad economy, but this doesn't give them right to rip off and lie to people....STAY AWAY, I went in driving my car, and they told me that I have to either tow it out of there or give them $950 to fix it! If you have to drive far to another dealership, do it, it's worth it!

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.

I have bought parts from these guys for years now. They know their parts and what they don't know they are able to find really fast. I have always been pleased with the quality and the prices they gave me. I totally recommend them.

4
★★★★☆

I have bought parts from these guys for years now. They know their parts and what they don't know they are able to find really fast. I have always been pleased with the quality and the prices they gave me. I totally recommend them.

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Jim Ellis service department are fantastic. They call you back, easy to make appointments, and work on Saturdays (but plan way ahead). They took great care of the car and the are honest and trustworthy. I wanted mud flaps on my Golf and a lot of folks wanted big money to do a simple thing. Jim Ellis gave us a great deal and offered to put them on, as well. They're close freeway and easty to get to.

2
★★★★★

Jim Ellis service department are fantastic. They call you back, easy to make appointments, and work on Saturdays (but plan way ahead). They took great care of the car and the are honest and trustworthy. I wanted mud flaps on my Golf and a lot of folks wanted big money to do a simple thing. Jim Ellis gave us a great deal and offered to put them on, as well. They're close freeway and easty to get to.

Pros: Saturday Appts, Knowledgable, Up Front

.

Mixed feelings about Jim Ellis. The salesperson we worked with didn't do the hard-sell, which was nice, but I do feel that if I hadn't brought my veteran salesman dad along I wouldn't have gotten as good a deal. But it is a car dealership, after all. They were difficult about getting me the CD player I wanted, which bothered me. I wanted an in-dash CD, and they told me that 2002 models could not be fitted with in-dash players (which sounded like BS to me) and I finally had to give in and get the 6-disc changer. Not a major thing, but when you're buying your first new car, you just want it like you want it. I do love my Jetta, though.

2
★★★★☆

Mixed feelings about Jim Ellis. The salesperson we worked with didn't do the hard-sell, which was nice, but I do feel that if I hadn't brought my veteran salesman dad along I wouldn't have gotten as good a deal. But it is a car dealership, after all. They were difficult about getting me the CD player I wanted, which bothered me. I wanted an in-dash CD, and they told me that 2002 models could not be fitted with in-dash players (which sounded like BS to me) and I finally had to give in and get the 6-disc changer. Not a major thing, but when you're buying your first new car, you just want it like you want it. I do love my Jetta, though.

Review Partner
.

I bought my car from these guys and I got a good deal. The service is what brings me back. I do most of my own car reairs but for stuff that I can't or just don't want to do they do a great job. There was a closer VW shop to me but it

4
★★★★★

I bought my car from these guys and I got a good deal. The service is what brings me back. I do most of my own car reairs but for stuff that I can't or just don't want to do they do a great job. There was a closer VW shop to me but it

 

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