Hoehn Porsche

★★★★☆
  • 6800 Avenida Encinas

    Carlsbad, CA 92011

    Map & Directions
  • 760-438-4434

3.5 2
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A friend of mine bought a 2011 Cayenne S from Hoehn in September and was having problems regarding the oil consumption. She has had to add SEVEN quarts of oil in the 5 months (and under 8,000 miles driven) she has owned the car. More importantly, she did not feel that she was treated well when she tried to communicate the problem to Hoehn (English is not her first language). Hence, she asked me to accompany her to explain and resolve the issue. Her salesman, Roger Wood, was courteous, but unable to help us. He referred us to Matt O'Berry, the Service Manager. Matt was knowledgeable and honest, but I didn't feel like he made an effort to help. His basic response was that the oil consumption in Porsches is high and that it has been particularly high for unknown reasons in the 2011 models with V-8 engines (Cayenne, Panamera). He does not know how to fix the "problem," and the oil consumption issue is really a manufacturer issue, not a dealer issue. All of this is probably true, but he didn't offer up any solution other than giving us the phone number of Porsche NA and saying that he could help document the oil usage, which felt very dismissive. When WE suggested that it would be helpful if HE called Porsche NA in our presence (and on speakerphone) so that we could try to get more information, he did it. So, in the end, he helped us, but we had to ask him to make the phone call. Then he started to tell my friend that while her car was being examined/serviced (trying to break in the engine to have the rings seat better and use less oil, as per the suggestion of Porsche NA and of the regional technical director), they have loaner cars available at $19/day. When we asked him to waive the rental fee, he did it, but it bothered my friend that we had to ask. Oh yes, and they wanted to charge her $40 for the gas they needed to use to "break in the engine." Isn't this focusing on the wrong side of the decimal point, so to speak? I guess I left with the general feeling that my friend should have been treated better after spending $80K on a luxury car. I certainly am treated better at my dealership (Kearny Mesa Infiniti) and I drive a more humble car (Infiniti FX).

2
★★☆☆☆

A friend of mine bought a 2011 Cayenne S from Hoehn in September and was having problems regarding the oil consumption. She has had to add SEVEN quarts of oil in the 5 months (and under 8,000 miles driven) she has owned the car. More importantly, she did not feel that she was treated well when she tried to communicate the problem to Hoehn (English is not her first language). Hence, she asked me to accompany her to explain and resolve the issue. Her salesman, Roger Wood, was courteous, but unable to help us. He referred us to Matt O'Berry, the Service Manager. Matt was knowledgeable and honest, but I didn't feel like he made an effort to help. His basic response was that the oil consumption in Porsches is high and that it has been particularly high for unknown reasons in the 2011 models with V-8 engines (Cayenne, Panamera). He does not know how to fix the "problem," and the oil consumption issue is really a manufacturer issue, not a dealer issue. All of this is probably true, but he didn't offer up any solution other than giving us the phone number of Porsche NA and saying that he could help document the oil usage, which felt very dismissive. When WE suggested that it would be helpful if HE called Porsche NA in our presence (and on speakerphone) so that we could try to get more information, he did it. So, in the end, he helped us, but we had to ask him to make the phone call. Then he started to tell my friend that while her car was being examined/serviced (trying to break in the engine to have the rings seat better and use less oil, as per the suggestion of Porsche NA and of the regional technical director), they have loaner cars available at $19/day. When we asked him to waive the rental fee, he did it, but it bothered my friend that we had to ask. Oh yes, and they wanted to charge her $40 for the gas they needed to use to "break in the engine." Isn't this focusing on the wrong side of the decimal point, so to speak? I guess I left with the general feeling that my friend should have been treated better after spending $80K on a luxury car. I certainly am treated better at my dealership (Kearny Mesa Infiniti) and I drive a more humble car (Infiniti FX).

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As far as I am concerned this is the only place to buy a Porsche in San Diego. I have purchased two vehicles from them, and they are outstanding to work with.Chris is the salesman to see.I bought my 911 from them, and took European delivery. I cannot say enough about what a great experience!!!

5
★★★★★

As far as I am concerned this is the only place to buy a Porsche in San Diego. I have purchased two vehicles from them, and they are outstanding to work with.Chris is the salesman to see.I bought my 911 from them, and took European delivery. I cannot say enough about what a great experience!!!

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