Horizon Auto Center

★★★★★
  • 5335 Horizon Rd

    Rockwall, TX 75032

    Map & Directions
  • 469-698-8585

Automotive

Automotive
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I wouldn't think of going anywhere else for servicing my vehicles. Horizon Auto Center is equipped with the best men to take care of your car, and I know this because I have been an overly satisfied customer for years. Thanks guys.

5
★★★★★

I wouldn't think of going anywhere else for servicing my vehicles. Horizon Auto Center is equipped with the best men to take care of your car, and I know this because I have been an overly satisfied customer for years. Thanks guys.

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2 out of 2 people found this review helpful.

.

Everyone is informative and professional. I would recommend this shop to my mom! Always helpful, and willing to go above and beyond.

5
★★★★★

Everyone is informative and professional. I would recommend this shop to my mom! Always helpful, and willing to go above and beyond.

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3 out of 3 people found this review helpful.

.

Great work. Cliff really took great care of us, being very courteous and efficient. Highly recommend Horizon Auto Center to anyone.

5
★★★★★

Great work. Cliff really took great care of us, being very courteous and efficient. Highly recommend Horizon Auto Center to anyone.

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2 out of 2 people found this review helpful.

.

Had my struts and alignment done, great job on both. It rides a lot better just like they all said it would. I guess my stuff was blown and it kept jerking.

5
★★★★★

Had my struts and alignment done, great job on both. It rides a lot better just like they all said it would. I guess my stuff was blown and it kept jerking.

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2 out of 2 people found this review helpful.

.

Great work. Cliff really took great care of us. Highly recommend Horizon if you have a European that you baby and don't want anyone to mess up!

5
★★★★★

Great work. Cliff really took great care of us. Highly recommend Horizon if you have a European that you baby and don't want anyone to mess up!

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2 out of 2 people found this review helpful.

.

I was on my way to meet up with some friends for dinner when my 2001 Mazda Miata started jerking violently and stalled. I was able to pull off the road and get it started again after a few tries. I had never been to Horizon Auto Center before but it was the closest shop that I could, slowly but surely, get my car to. It was after hours on a Sunday and I was able to use the nightdrop box to safely and securely drop my keys and park my car until the work could be taken care of the next morning. Monday morning, I spoke to Cliff and explained my experience with the shaking and stalling. He knew right away what it was. He had even ordered the correct part before he ever ran the diagnostic; therefore, if his hunch was correct he could fix the problem ritgh away. Cliff was right about his hunch, my CAM sensor had gone out and needed to be replaced...luckily he had ordered and recieved the part before the diagnostic and was able to replace the sensor right away. Overall, I was in and out in about 30 mins. I was very satisfied with the efficiency and the knowledge of the staff. I would highly recommend Horizon Auto Center to my family and friends.

5
★★★★★

I was on my way to meet up with some friends for dinner when my 2001 Mazda Miata started jerking violently and stalled. I was able to pull off the road and get it started again after a few tries. I had never been to Horizon Auto Center before but it was the closest shop that I could, slowly but surely, get my car to. It was after hours on a Sunday and I was able to use the nightdrop box to safely and securely drop my keys and park my car until the work could be taken care of the next morning. Monday morning, I spoke to Cliff and explained my experience with the shaking and stalling. He knew right away what it was. He had even ordered the correct part before he ever ran the diagnostic; therefore, if his hunch was correct he could fix the problem ritgh away. Cliff was right about his hunch, my CAM sensor had gone out and needed to be replaced...luckily he had ordered and recieved the part before the diagnostic and was able to replace the sensor right away. Overall, I was in and out in about 30 mins. I was very satisfied with the efficiency and the knowledge of the staff. I would highly recommend Horizon Auto Center to my family and friends.

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1 out of 1 people found this review helpful.

.

I am a single working class female with a lot going on. I rarely have time for anything during the week and desperately needed an oil change and tune-up on my 1999 Honda Accord. Luckily Horizon Auto Center was local and open on a Saturday! I arrived around 8:00am (with no appointment) and was helped right away. They even offered to give me a ride home so I didn't have to wait there. I did end up waiting, but am glad that I did. From the time I arrived to the time I was walking out the door with a smile on my face, it was only about 30 minutes. I was very satisfied with their knowledge and honesty. I ended up needing a belt replaced and my brakes were a little too worn. The technician came and got me from the waiting area and showed me exactly what was wrong with my car. It was very refreshing to have someone explain and SHOW me the damage rather than just expect me to just "take thier word for it". The staff was very poilite and attentive. I always ask a ton of questions, and they answered every one like it was the first. I am very pleased with my service there and will definetly return for future repairs. I recommend them greatly!

5
★★★★★

I am a single working class female with a lot going on. I rarely have time for anything during the week and desperately needed an oil change and tune-up on my 1999 Honda Accord. Luckily Horizon Auto Center was local and open on a Saturday! I arrived around 8:00am (with no appointment) and was helped right away. They even offered to give me a ride home so I didn't have to wait there. I did end up waiting, but am glad that I did. From the time I arrived to the time I was walking out the door with a smile on my face, it was only about 30 minutes. I was very satisfied with their knowledge and honesty. I ended up needing a belt replaced and my brakes were a little too worn. The technician came and got me from the waiting area and showed me exactly what was wrong with my car. It was very refreshing to have someone explain and SHOW me the damage rather than just expect me to just "take thier word for it". The staff was very poilite and attentive. I always ask a ton of questions, and they answered every one like it was the first. I am very pleased with my service there and will definetly return for future repairs. I recommend them greatly!

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1 out of 1 people found this review helpful.

.

This place is top of the line. I really like the fact that I can literally get everything taken care of at one place. I took my car in for a simple state inspection. They went a step further and did a full inspection of my car and informed me that I had no brakes. They quickly gave an estimate and even took me to my vehicle and showed me. I had no idea that my brakes were worn so bad. I told them to please fix it. They told me that it would take about two hours and even offered me a ride home. I do not think that I could have found a better place to take my vehicle. I definitely would recommend them for any vehicle service.

5
★★★★★

This place is top of the line. I really like the fact that I can literally get everything taken care of at one place. I took my car in for a simple state inspection. They went a step further and did a full inspection of my car and informed me that I had no brakes. They quickly gave an estimate and even took me to my vehicle and showed me. I had no idea that my brakes were worn so bad. I told them to please fix it. They told me that it would take about two hours and even offered me a ride home. I do not think that I could have found a better place to take my vehicle. I definitely would recommend them for any vehicle service.

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.

Without a doubt the most honest repair shop I have ever found. I have taken my Mercedes, BMW, and my truck to them for years. Cliff will often make a minor repair for nothing that might have been $300 or more at Mercedes. They do outstanting work. My entire family uses them and I have recommended them many times to my friends. I know they are deeply involved with the community also which only makes using them that much better.

5
★★★★★

Without a doubt the most honest repair shop I have ever found. I have taken my Mercedes, BMW, and my truck to them for years. Cliff will often make a minor repair for nothing that might have been $300 or more at Mercedes. They do outstanting work. My entire family uses them and I have recommended them many times to my friends. I know they are deeply involved with the community also which only makes using them that much better.

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.

I am a single woman and have been coming to this shop for several years. I cannot say enough about the way I am treated and I never feel like they are overcharging. Great experience! This is a place you can trust.

5
★★★★★

I am a single woman and have been coming to this shop for several years. I cannot say enough about the way I am treated and I never feel like they are overcharging. Great experience! This is a place you can trust.

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.

i have had two vehicles worked on by horizon for more than $4,000 worth of work. I experienced unauthorized repairs, false warranty promises, higher costs than estimates (by 15% +), and it was always twice as long as promised.

very poor communication with the client

1
★☆☆☆☆

i have had two vehicles worked on by horizon for more than $4,000 worth of work. I experienced unauthorized repairs, false warranty promises, higher costs than estimates (by 15% +), and it was always twice as long as promised.

very poor communication with the client

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.

Horrible service. I had to take the car 2 more times after the first visit because they failed to figure out what the real problem was. Apparently, they didn't do a diagnostic. Cliff, the manager, made no apologies for the inconvenience or for THEIR mistakes.

1
★☆☆☆☆

Horrible service. I had to take the car 2 more times after the first visit because they failed to figure out what the real problem was. Apparently, they didn't do a diagnostic. Cliff, the manager, made no apologies for the inconvenience or for THEIR mistakes.

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.

As a consumer, it's so hard to find a good repair shop for European vehicles without having to utilize the "Stealership" service department with their inflated prices for parts, labor and the unnecessary repairs added to the mix. I recently had my brakes done at the local Audi Dealership and they highly recommended a number of items that needed repair to the tune of $4,100!!! Of which none were items that are listed in your repairs done to my vehicle.

Makes me very happy to know that Horizon took care of my vehicle. I will recommend your facilities to everyone I know.

Rachel R. Stetzer

5
★★★★★

As a consumer, it's so hard to find a good repair shop for European vehicles without having to utilize the "Stealership" service department with their inflated prices for parts, labor and the unnecessary repairs added to the mix. I recently had my brakes done at the local Audi Dealership and they highly recommended a number of items that needed repair to the tune of $4,100!!! Of which none were items that are listed in your repairs done to my vehicle.

Makes me very happy to know that Horizon took care of my vehicle. I will recommend your facilities to everyone I know.

Rachel R. Stetzer

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.

This is a letter I sent to Horizon Auto Center.....

As I have been driving for almost 50 years, I am no stranger to automotive repair services??. Also, I am a very picky person about a lot of things,
I am huge on customer service, both in my businesses, and in those services which I receive.
The first thing I noticed when I walked in your place of business was the relaxed, friendly atmosphere. Soon, I noticed that you operate very professionally, AND very efficiently. Then, my car was ready much sooner than I expected (which is always nice, but more so then because of a phone conference which I soon needed to attend). Another employee explained to me what was done (I assumed that he did the work, or was involved in it).
And I thank you again for the charge for my repair (zero !). This was very unexpected in this day and age. (I might have expected something like that 40 years ago, but certainly not since ! Exceptional promotion !
I WILL BE BACK for all of the above reasons???????.. moreover, I will be sending people to you???.
Dr Jim Porter, DPh, RPh, ACN, CNHP

5
★★★★★

This is a letter I sent to Horizon Auto Center.....

As I have been driving for almost 50 years, I am no stranger to automotive repair services??. Also, I am a very picky person about a lot of things,
I am huge on customer service, both in my businesses, and in those services which I receive.
The first thing I noticed when I walked in your place of business was the relaxed, friendly atmosphere. Soon, I noticed that you operate very professionally, AND very efficiently. Then, my car was ready much sooner than I expected (which is always nice, but more so then because of a phone conference which I soon needed to attend). Another employee explained to me what was done (I assumed that he did the work, or was involved in it).
And I thank you again for the charge for my repair (zero !). This was very unexpected in this day and age. (I might have expected something like that 40 years ago, but certainly not since ! Exceptional promotion !
I WILL BE BACK for all of the above reasons???????.. moreover, I will be sending people to you???.
Dr Jim Porter, DPh, RPh, ACN, CNHP

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.

I appreciate the professionalism of your company. They got the diagnosis and printed out a diagram to explain the problem to me. When the part couldn't be located, they fixed it the "old fashioned way"! Thanks to all of you for being there when we need you.

5
★★★★★

I appreciate the professionalism of your company. They got the diagnosis and printed out a diagram to explain the problem to me. When the part couldn't be located, they fixed it the "old fashioned way"! Thanks to all of you for being there when we need you.

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.

Everything went very well. I was able to use the nighttime drop off and was updated on the problem early the next business day. Repair was completed promptly. I have always been very pleased with the service at Horizon Auto Care and do recommend them to my friends.

5
★★★★★

Everything went very well. I was able to use the nighttime drop off and was updated on the problem early the next business day. Repair was completed promptly. I have always been very pleased with the service at Horizon Auto Care and do recommend them to my friends.

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.

You could not find a better shop with with more knowledgable staff if you tried. Cliff knows what he is talking about and is very up front and honest about with you. I would not even think about taking my cars anywhere except Horizon.

5
★★★★★

You could not find a better shop with with more knowledgable staff if you tried. Cliff knows what he is talking about and is very up front and honest about with you. I would not even think about taking my cars anywhere except Horizon.

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.

I've taken my car to these folks for 3 years now for my oil changes and auto inspections. The staff is extremely friendly and helpful. They service your car quickly and do not make things up.

Very reliable company with high quality work. Very reasonably priced on their services.

5
★★★★★

I've taken my car to these folks for 3 years now for my oil changes and auto inspections. The staff is extremely friendly and helpful. They service your car quickly and do not make things up.

Very reliable company with high quality work. Very reasonably priced on their services.

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.

I took my VW Passat to Horizon Auto Center. I was delighted to find the staff knowledgeable and friendly. CLIFF made me feel completely comfortable with the entire process. They kept me updated at all times and provided MUCH better service than the dealership ever did!! They even picked me up and delivered my car to me as soon as it was done! I WILL DEFINITELY RECOMMEND THEM TO ALL OF MY FRIENDS!!!

5
★★★★★

I took my VW Passat to Horizon Auto Center. I was delighted to find the staff knowledgeable and friendly. CLIFF made me feel completely comfortable with the entire process. They kept me updated at all times and provided MUCH better service than the dealership ever did!! They even picked me up and delivered my car to me as soon as it was done! I WILL DEFINITELY RECOMMEND THEM TO ALL OF MY FRIENDS!!!

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.

I took my car to horizon Auto center for the first time to get an oil change. This was my first time here. Not only did Kris change my oil but, he took the time to sit down with me and explain all the preventative maintenance service that were recommended for my vehicle. After I decided to have those services addressed, Kris offered me a ride home while my vehicle was being serviced. WOW, I did not expect that. I could not have asked for better service and I certainly did not expect it. Kris truly cares about his customers and their safety while on the road and it shows. I highly recommend Horizon Auto Center for oil changes and all other services.

5
★★★★★

I took my car to horizon Auto center for the first time to get an oil change. This was my first time here. Not only did Kris change my oil but, he took the time to sit down with me and explain all the preventative maintenance service that were recommended for my vehicle. After I decided to have those services addressed, Kris offered me a ride home while my vehicle was being serviced. WOW, I did not expect that. I could not have asked for better service and I certainly did not expect it. Kris truly cares about his customers and their safety while on the road and it shows. I highly recommend Horizon Auto Center for oil changes and all other services.

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1 out of 1 people found this review helpful.

.

I had just moved to Rockwall when my car started acting up. Horizon Auto Center was the first place I saw. Cliff was very happy to take care of me. Not only did he fix the problem I was having but, he found two other potential problems. I could not ask for a better shop to take my car to. Everyone there is overwhelmingly knowledgable and willing to help. I strongly recommend this facility.

5
★★★★★

I had just moved to Rockwall when my car started acting up. Horizon Auto Center was the first place I saw. Cliff was very happy to take care of me. Not only did he fix the problem I was having but, he found two other potential problems. I could not ask for a better shop to take my car to. Everyone there is overwhelmingly knowledgable and willing to help. I strongly recommend this facility.

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1 out of 1 people found this review helpful.

.

We have used the Horizon Auto Center for the last few years for our oil changes and for the inspection sticker services for our vehicles. The mechanics are very friendly and always busy. If you go on a Saturday morning be prepared to wait for a bit for them to get to you. The manager is very nice and will chat with you while you wait. They have always done a good job on our vehicles and the inside is always very clean.

4
★★★★☆

We have used the Horizon Auto Center for the last few years for our oil changes and for the inspection sticker services for our vehicles. The mechanics are very friendly and always busy. If you go on a Saturday morning be prepared to wait for a bit for them to get to you. The manager is very nice and will chat with you while you wait. They have always done a good job on our vehicles and the inside is always very clean.

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