Dan Marc Appliance

★★★★★
Washer Repair, Dryer Repair, Refrigerator Repair, Dishwasher Repair, Oven Repair, Stove Repair, Range Repair, Cook top Repair, Microwave Repair, and Exhaust Fan Repair.
  • 23 Just Rd 2

    Fairfield, NJ 07004

    Map & Directions
  • 973-226-1000

About Dan Marc Appliance

Categories
Hours
Monday: 07:30 AM - 05:00 PM
Tuesday: 07:30 AM - 05:00 PM
Wednesday: 07:30 AM - 05:00 PM
Thursday: 07:30 AM - 05:00 PM
Friday: 07:30 AM - 05:00 PM
Saturday: 08:00 AM - 12:00 PM
Sunday: Closed
5 151
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.

My repairman was great, professional and knowledgeable. I love how fast they were able to answer all my questions right away. Thank you for all the hard word.

5
★★★★★

My repairman was great, professional and knowledgeable. I love how fast they were able to answer all my questions right away. Thank you for all the hard word.

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My repairman was great, professional and knowledgeable. I love how fast they were able to answer all my questions right away. Thank you for all the hard word.\r

3
★★★★★

My repairman was great, professional and knowledgeable. I love how fast they were able to answer all my questions right away. Thank you for all the hard word.\r

.

gentleman was pleasant and repaired washer in a timely manner. I will highly recommed this place to all my friends and family who needs their house appliance fixed.

5
★★★★★

gentleman was pleasant and repaired washer in a timely manner. I will highly recommed this place to all my friends and family who needs their house appliance fixed.

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gentleman was pleasant and repaired washer in a timely manner. I will highly recommed this place to all my friends and family who needs their house appliance fixed.\r

3
★★★★★

gentleman was pleasant and repaired washer in a timely manner. I will highly recommed this place to all my friends and family who needs their house appliance fixed.\r

.

The service man was great!! He did a wonderful job repairing my refridgerator. Thank you so much for the wonderful job.

5
★★★★★

The service man was great!! He did a wonderful job repairing my refridgerator. Thank you so much for the wonderful job.

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The service man was great!! He did a wonderful job repairing my refridgerator. Thank you so much for the wonderful job.\r

3
★★★★★

The service man was great!! He did a wonderful job repairing my refridgerator. Thank you so much for the wonderful job.\r

.

Very satisfied with the service from the 1st call confirming the appointment time to the repairman's call confirming the time he would be here. The repairman was on time, friendly and replained fully the problem with the washer. We decided to purchase another appliance instead of having the washer repaired.

5
★★★★★

Very satisfied with the service from the 1st call confirming the appointment time to the repairman's call confirming the time he would be here. The repairman was on time, friendly and replained fully the problem with the washer. We decided to purchase another appliance instead of having the washer repaired.

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Very satisfied with the service from the 1st call confirming the appointment time to the repairman's call confirming the time he would be here. The repairman was on time, friendly and replained fully the problem with the washer. We decided

3
★★★★★

Very satisfied with the service from the 1st call confirming the appointment time to the repairman's call confirming the time he would be here. The repairman was on time, friendly and replained fully the problem with the washer. We decided

.

Arden was very nice and explained everything to me. The customer service skills from Kitchen Aid and Arden were on total opposite sides of the spectrum. After his visit she said she is comfortable with the repair and the appliance. She said she hopes it is Arden that comes back on Friday to complete the repair.

5
★★★★★

Arden was very nice and explained everything to me. The customer service skills from Kitchen Aid and Arden were on total opposite sides of the spectrum. After his visit she said she is comfortable with the repair and the appliance. She said she hopes it is Arden that comes back on Friday to complete the repair.

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Arden was very nice and explained everything to me. The customer service skills from Kitchen Aid and Arden were on total opposite sides of the spectrum. After his visit she said she is comfortable with the repair and the appliance. She

3
★★★★★

Arden was very nice and explained everything to me. The customer service skills from Kitchen Aid and Arden were on total opposite sides of the spectrum. After his visit she said she is comfortable with the repair and the appliance. She

.

My service guy was excellent! He was polite and proffessional and efficient. He knew exactly what was wrong with the dishwasher and fixed it lickity-split! Great experience.

5
★★★★★

My service guy was excellent! He was polite and proffessional and efficient. He knew exactly what was wrong with the dishwasher and fixed it lickity-split! Great experience.

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.

Called to let me know what time to expect arrival. Hit the mark within 5 minutes of expected time. (Arrived early). Explained problem to him, he went right to work and was done in no time. Very happy with service.

5
★★★★★

Called to let me know what time to expect arrival. Hit the mark within 5 minutes of expected time. (Arrived early). Explained problem to him, he went right to work and was done in no time. Very happy with service.

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.

I was given an appointment right away. The technician arrived when they said he would. He was very knowledgeable and offered advice on maintaining the refrigerator to keep it at its optimum. The clean up was great and it is in good working order. I am VERY happy with this service!

5
★★★★★

I was given an appointment right away. The technician arrived when they said he would. He was very knowledgeable and offered advice on maintaining the refrigerator to keep it at its optimum. The clean up was great and it is in good working order. I am VERY happy with this service!

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.

The Service Technician was wonderful. Very courteous. Thoroughly explained the problem. Really nice guy.

5
★★★★★

The Service Technician was wonderful. Very courteous. Thoroughly explained the problem. Really nice guy.

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.

"Clem was terrific. Professional, solution-oriented, cost-conscious.
If I ever need him I will be asking for him again."

5
★★★★★

"Clem was terrific. Professional, solution-oriented, cost-conscious.
If I ever need him I will be asking for him again."

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.

Our tech was Theo. He was so polite, and knew what he had to do to do the job. I requested him to come back when I thought something was wrong. He took his time to explain to us what the reason was the door was not staying up. I would recommend Theo to anyone who needs any repair on their dishwasher.

5
★★★★★

Our tech was Theo. He was so polite, and knew what he had to do to do the job. I requested him to come back when I thought something was wrong. He took his time to explain to us what the reason was the door was not staying up. I would recommend Theo to anyone who needs any repair on their dishwasher.

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.

Serviceman was exceptional and very professional.

5
★★★★★

Serviceman was exceptional and very professional.

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.

Service and convenience is very good. Troubleshooter/repair man(Gilbert) was excellent and professional. He knew what had to be done and got to it quickly and efficiently. He and the work were very good.

5
★★★★★

Service and convenience is very good. Troubleshooter/repair man(Gilbert) was excellent and professional. He knew what had to be done and got to it quickly and efficiently. He and the work were very good.

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.

The repairman was excellent. The suggestion I have is to not have the stove handles heat up when the oven is on. There must be a way that the stove handles will not get hot to the touch when the oven is on. My friend had bought the same stove recently upon my recommendation prior to my problem. I appreciate your interest.

5
★★★★★

The repairman was excellent. The suggestion I have is to not have the stove handles heat up when the oven is on. There must be a way that the stove handles will not get hot to the touch when the oven is on. My friend had bought the same stove recently upon my recommendation prior to my problem. I appreciate your interest.

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.

Time window was large but service person came at the beginning and called right before. He was very polite and answered all my questions.

5
★★★★★

Time window was large but service person came at the beginning and called right before. He was very polite and answered all my questions.

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.

Excellent customer service from both Kitchen Aid and service company.

5
★★★★★

Excellent customer service from both Kitchen Aid and service company.

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.

Repairman was knowledgeable and courteous. I liked to quick response, trouble shooting and analysis problem resolution and fast and timely repairs by technicians. Great Job!!!

5
★★★★★

Repairman was knowledgeable and courteous. I liked to quick response, trouble shooting and analysis problem resolution and fast and timely repairs by technicians. Great Job!!!

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We're glad to hear that your overall service experience met or exceeded your expectations! We would... He was great!

5
★★★★★

We're glad to hear that your overall service experience met or exceeded your expectations! We would... He was great!

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.

No complaints whatsoever. Issue wa quickly recognized and product was serviced properly. Technician was also very helpful in providing better usage tips on the product.

5
★★★★★

No complaints whatsoever. Issue wa quickly recognized and product was serviced properly. Technician was also very helpful in providing better usage tips on the product.

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.

The technician did a great job and explained himself in a very understandable way. He is very thorough in what he does. If I have anymore trouble I would like for you to send him. I rate him 5 stars.

5
★★★★★

The technician did a great job and explained himself in a very understandable way. He is very thorough in what he does. If I have anymore trouble I would like for you to send him. I rate him 5 stars.

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.

The service gentleman was wonderful, patient in explaining the situation and very honest.

5
★★★★★

The service gentleman was wonderful, patient in explaining the situation and very honest.

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.

He helped me and answerd my questions. Thank you. Fast and efficient. Hopefully new part will continue to work. Much better than My Home Appliance!

5
★★★★★

He helped me and answerd my questions. Thank you. Fast and efficient. Hopefully new part will continue to work. Much better than My Home Appliance!

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.

Your service man told me it was the transmission and it did not pay to fix the machine. He was very honest about it. The machine was 11 years old. I bought a new one and it is fine.

5
★★★★★

Your service man told me it was the transmission and it did not pay to fix the machine. He was very honest about it. The machine was 11 years old. I bought a new one and it is fine.

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.

I had mentioned while making the appointment that the control panel was the problem, however, that information was not passed on to the repairman so he did not have the part with him and had to make a return visit. The repair person was great.

5
★★★★★

I had mentioned while making the appointment that the control panel was the problem, however, that information was not passed on to the repairman so he did not have the part with him and had to make a return visit. The repair person was great.

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.

Service tech was very helpful and courteous!! The repairman was the best, knowledgeable and thorough. Great worker.

5
★★★★★

Service tech was very helpful and courteous!! The repairman was the best, knowledgeable and thorough. Great worker.

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.

The technician was very knowledgable on his field. He was extremely good. On the other hand , there is room for improvement in terms of scheduling.

5
★★★★★

The technician was very knowledgable on his field. He was extremely good. On the other hand , there is room for improvement in terms of scheduling.

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.

The technician diagnosed the problem immediately and had it fixed in no time at all. he also gave good advice on laundry detergents. I am completely satisfied with the service experience.

5
★★★★★

The technician diagnosed the problem immediately and had it fixed in no time at all. he also gave good advice on laundry detergents. I am completely satisfied with the service experience.

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.

The service was fine and courteous. I would just say that the replacement fan unit has a plastic fan as opposed to the original equipment metal fan. This change has meant that the unit is noisier, but, the operation is fine.

5
★★★★★

The service was fine and courteous. I would just say that the replacement fan unit has a plastic fan as opposed to the original equipment metal fan. This change has meant that the unit is noisier, but, the operation is fine.

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.

When I called for repair, I was given an appointment within two days. Excellent reponse time! They called to confirm appointment and came right on time. Repairman, Sham, was very friendly and courteous and fixed the problem quickly and even gave me some tips to keep the refrigerator working at optimum level. This is the second time I have used Dan Mark and was just as happy the first time.

5
★★★★★

When I called for repair, I was given an appointment within two days. Excellent reponse time! They called to confirm appointment and came right on time. Repairman, Sham, was very friendly and courteous and fixed the problem quickly and even gave me some tips to keep the refrigerator working at optimum level. This is the second time I have used Dan Mark and was just as happy the first time.

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.

The service technician was very friendly and cared about solving my problem. However, the company policy about not guaranteeing a service timeframe until the night before service is not customer friendly. I live alone, I work during the day and have lots of meetings to attend, and I cannot wait until less than 24 hours before my appointment to know when the technician will come to my house. They should be able to guarantee a timeframe when you make the appointment.

5
★★★★★

The service technician was very friendly and cared about solving my problem. However, the company policy about not guaranteeing a service timeframe until the night before service is not customer friendly. I live alone, I work during the day and have lots of meetings to attend, and I cannot wait until less than 24 hours before my appointment to know when the technician will come to my house. They should be able to guarantee a timeframe when you make the appointment.

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.

I would give negative stars if I could. According to Dan Marc's tag line, they claim to provide "outstanding, dependable service." Their service and professionalism is far from that. I scheduled an appointment online with Whirlpool to service 5 KitchenAid appliances (in 2 apartments within the same building) that were faulty. I received a confirmation with the description of 5 appliances to be fixed.

Dan Marc was sent out to my NYC apartment and charged $900+ (breakdown for each oven: $135 service charge, $125 labor, $160 parts, $40 tax) for 15 minutes of work to change the electronic panel for 2 ovens. The technician, Adrian, refused to look at the other appliances even though I showed him the confirmation to also service the microwaves and dishwasher. The technician said he knew how to fix all the appliances but would not touch them because separate "ticket numbers" are required for each appliance item.

After spending over 6 hours on the phone with Dan Marc, being transferred to the wrong departments, numerous calls being "dropped", I finally got them to come out to service my microwave which made a loud noise and let out a large blue spark when heating up food. Of course, when the technician came out, the microwave didn't spark in the short time he was here. He was sneaky and asked me to sign the service form which he claimed that he tried the microwave 4 times when it was actually only 3. Adrian left after 10 minutes and said there's nothing he could do (nor did it seem like he wanted to help).

We used the microwave for 15 minutes that week and again saw a large blue spark from the right side of the microwave. I dreaded calling for service again. The same technician Adrian was sent (even though I requested a different technician due to his unprofessionalism) called when he was downstairs and waited for me to come get him, sat in his car with the driver and was already frustrated asking if it was a problem with the microwave. He tested the microwave once and said there was no issue, raised his voice, rolled his eyes, and accused me of improperly using the microwave. I asked him to watch a video I recorded of the microwave sparking and he threw a fit and wanted to see it with his own eyes. I politely asked Adrian not to be so rude, to lower his voice, and that I wanted to speak with his supervisor. He got his supervisor on the phone and spoke to him in a normal tone, explained the wrong story to him (that I was using the microwave without anything in there), and came up with other excuses as to why the microwave was sparking ("you must have microwaved spinach which has iron in it"). The supervisor refused to speak to me and hear my experience with the microwave. They told me to call customer service and have them figure out a solution.

Moral of the story:
Don't waste your time with Dan Marc - you'll regret being ripped off and throwing money down the drain ($300 for service charge, labor and tax, PER appliance PER visit), receiving nasty and unprofessional service, your appliances will still be left broken and a safety hazard. If my microwave blows up and someone gets seriously injured, who is to blame?

1
★☆☆☆☆

I would give negative stars if I could. According to Dan Marc's tag line, they claim to provide "outstanding, dependable service." Their service and professionalism is far from that. I scheduled an appointment online with Whirlpool to service 5 KitchenAid appliances (in 2 apartments within the same building) that were faulty. I received a confirmation with the description of 5 appliances to be fixed.

Dan Marc was sent out to my NYC apartment and charged $900+ (breakdown for each oven: $135 service charge, $125 labor, $160 parts, $40 tax) for 15 minutes of work to change the electronic panel for 2 ovens. The technician, Adrian, refused to look at the other appliances even though I showed him the confirmation to also service the microwaves and dishwasher. The technician said he knew how to fix all the appliances but would not touch them because separate "ticket numbers" are required for each appliance item.

After spending over 6 hours on the phone with Dan Marc, being transferred to the wrong departments, numerous calls being "dropped", I finally got them to come out to service my microwave which made a loud noise and let out a large blue spark when heating up food. Of course, when the technician came out, the microwave didn't spark in the short time he was here. He was sneaky and asked me to sign the service form which he claimed that he tried the microwave 4 times when it was actually only 3. Adrian left after 10 minutes and said there's nothing he could do (nor did it seem like he wanted to help).

We used the microwave for 15 minutes that week and again saw a large blue spark from the right side of the microwave. I dreaded calling for service again. The same technician Adrian was sent (even though I requested a different technician due to his unprofessionalism) called when he was downstairs and waited for me to come get him, sat in his car with the driver and was already frustrated asking if it was a problem with the microwave. He tested the microwave once and said there was no issue, raised his voice, rolled his eyes, and accused me of improperly using the microwave. I asked him to watch a video I recorded of the microwave sparking and he threw a fit and wanted to see it with his own eyes. I politely asked Adrian not to be so rude, to lower his voice, and that I wanted to speak with his supervisor. He got his supervisor on the phone and spoke to him in a normal tone, explained the wrong story to him (that I was using the microwave without anything in there), and came up with other excuses as to why the microwave was sparking ("you must have microwaved spinach which has iron in it"). The supervisor refused to speak to me and hear my experience with the microwave. They told me to call customer service and have them figure out a solution.

Moral of the story:
Don't waste your time with Dan Marc - you'll regret being ripped off and throwing money down the drain ($300 for service charge, labor and tax, PER appliance PER visit), receiving nasty and unprofessional service, your appliances will still be left broken and a safety hazard. If my microwave blows up and someone gets seriously injured, who is to blame?

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.

Dan Marc was very professional and fixed the problem. This was the second time in a couple of months that the ice maker stopped working. Hopefully, this last repair will resolve the problem.

5
★★★★★

Dan Marc was very professional and fixed the problem. This was the second time in a couple of months that the ice maker stopped working. Hopefully, this last repair will resolve the problem.

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I am very happy with the service I received from repairman Aris and wanted to rate him Completly Satisfied

5
★★★★★

I am very happy with the service I received from repairman Aris and wanted to rate him Completly Satisfied

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.

The mechanic was competent and good. You came within 24 hours of my call. And you fixed the problem.

5
★★★★★

The mechanic was competent and good. You came within 24 hours of my call. And you fixed the problem.

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.

Repairman was prompt and worked quickly to accommodate my time and repair.

5
★★★★★

Repairman was prompt and worked quickly to accommodate my time and repair.

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.

Technician was knowledgeable and got right to the problem. Called Whirlpool and representative immediately scheduled service to have door replaced with no hassles.

5
★★★★★

Technician was knowledgeable and got right to the problem. Called Whirlpool and representative immediately scheduled service to have door replaced with no hassles.

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.

Great service, the tech took his time explaining the problem.

5
★★★★★

Great service, the tech took his time explaining the problem.

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This was the third time that we called for repair on the stove. The first 2 repairman said that there was nothing wrong with the oven. The repairman that was sent this time was knowledgeable and fixed the oven right away. It is working perfectly now.

5
★★★★★

This was the third time that we called for repair on the stove. The first 2 repairman said that there was nothing wrong with the oven. The repairman that was sent this time was knowledgeable and fixed the oven right away. It is working perfectly now.

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What impressed me the most was the scheduling. I did not have to wait a month to get service. The repair person knew exactly what the problem was and fixed it in no time.

5
★★★★★

What impressed me the most was the scheduling. I did not have to wait a month to get service. The repair person knew exactly what the problem was and fixed it in no time.

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.

In contrast with other reviews I have seen here, our experience was a disaster. Our refrigerator was not cooling, although the freezer was working fine. We called Dan Marc, a repairman came a few days later and we were told we needed a new fan motor; and made a new appointment. A new serviceman arrived as ascheduled but told us that our problem was not the fan but the thermostat and another appointment was shceduled for this morning. This morning, no one arrived. We were then told that they were scheduling us for Monday, and the office was rude and abusive to my wife. We have asked for a refund of the money we have paid. This was particularly burdensome since both my wife and I work and taking time off is difficult.

1
★☆☆☆☆

In contrast with other reviews I have seen here, our experience was a disaster. Our refrigerator was not cooling, although the freezer was working fine. We called Dan Marc, a repairman came a few days later and we were told we needed a new fan motor; and made a new appointment. A new serviceman arrived as ascheduled but told us that our problem was not the fan but the thermostat and another appointment was shceduled for this morning. This morning, no one arrived. We were then told that they were scheduling us for Monday, and the office was rude and abusive to my wife. We have asked for a refund of the money we have paid. This was particularly burdensome since both my wife and I work and taking time off is difficult.

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.

My technician was awesome!! Very nice man! All service was received as planned.

5
★★★★★

My technician was awesome!! Very nice man! All service was received as planned.

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I have always had whirlpool products and have always been completey satisfied

5
★★★★★

I have always had whirlpool products and have always been completey satisfied

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Nothing else great experiance from start to finish!

5
★★★★★

Nothing else great experiance from start to finish!

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The fan on the brand new refrigerator was caught in some wires and that is why the refrigerator was not getting cold enough. The repair person's name is Aris. He was very pleasant and very competent. He went straight to work. He identified and fixed the problem. I was very satisfied.

5
★★★★★

The fan on the brand new refrigerator was caught in some wires and that is why the refrigerator was not getting cold enough. The repair person's name is Aris. He was very pleasant and very competent. He went straight to work. He identified and fixed the problem. I was very satisfied.

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The repairman was very knowledgeable and curteous.

5
★★★★★

The repairman was very knowledgeable and curteous.

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Message from Dan Marc Appliance

For your entire appliance service needs, count on the experts at Dan Marc Appliance!



Est. 1984



With 30 years of experience in the appliance industry and forty “certified” technicians, we’ve built an excellent reputation for providing outstanding, dependable service to Northern New Jersey and the New York City area.



Specialties

» Washer Repair

» Dryer Repair

» Refrigerator Repair

» Dishwasher Repair

» Oven Repair

» Stove Repair

» Range Repair

» Cooktop Repair

» Microwave Repair

» Exhaust Fan Repair



Areas Served

New Jersey:

Bergen County

Essex County

Hudson County

Middlesex County

Morris County

Passaic County

Somerset County

Sussex County

Union County



NewYork:

Bronx

Nassau County

Queens County

Rockland County

Staten Island

Westchester County



Payment Types Accepted: Cash; Check; Discover; MasterCard; VISA



Brands: Bosch, Electrolux, Frigidaire, Marvel, U-Line,Viking, General Electric, Sears, Coldspot, Hotpoint, Thermador, Dacor, Kenmore, Service Power, Assurant, Warrantech, Plus One, New Leaf, Maytag, Jenn-Air, KitchenAid, Amana

More about Dan Marc Appliance

Welcome to the online home of Dan Marc Appliance! With 30 years of experience in the appliance industry and forty “certified” technicians, we’ve built an excellent reputation for providing outstanding, dependable service to Northern New Jersey and the New York City area. Dan Marc Appliance is the Premier Service Provider for Whirlpool Corporation, recognized as their Factory Service in the region. We are also a Platinum Service provider for Electrolux. The manufacturers hold us to the highest standards in the industry. We also provide excellent service on many other major brands. We use state of the art software; work with the largest parts distributors in the nation, assuring our customers’ the quickest turnaround time, when part(s) need to be ordered. For your entire appliance service needs, count on the experts at Dan Marc Appliance!

 

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