Empire Mechanical Heating & AC, Inc.

★★★★☆
  • 10860 Switzer Suite 103

    Dallas, TX 75238

    Map & Directions
  • 214-342-2665

About Empire Mechanical Heating & AC, Inc.

Categories
  • Electricians
  • Heating & Air Conditioning
  • Air Conditioning Contractors
  • Heating Contractors
  • Heat Pumps
  • HVAC Contractors
  • Ventilation Contractors
Details
  • Install Thermostats
  • Furnace Repair
  • Duct Systems
  • Air Duct Sealing

Home Construction & Remodeling

Home Construction & Remodeling
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Never use these people. We paid them thousands of dollars for a brand new system that still doesn't work 5 days later, and no one knows why. Every tech that comes out to our house tells use something different and the AC manager keeps telling us he will call us and never does.

1
★☆☆☆☆

Never use these people. We paid them thousands of dollars for a brand new system that still doesn't work 5 days later, and no one knows why. Every tech that comes out to our house tells use something different and the AC manager keeps telling us he will call us and never does.

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Do not call the phone number they have listed! It is NOT their phone number - it has been mine for over 7 years and I am tired of getting their calls. They are obviously not very professional if they cannot even get their phone number correct!

1
★☆☆☆☆

Do not call the phone number they have listed! It is NOT their phone number - it has been mine for over 7 years and I am tired of getting their calls. They are obviously not very professional if they cannot even get their phone number correct!

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Terrible. Owner is unresponsive. A/C went out around 7pm for the fourth time. Tech cam out and said there was a leak in the system & motors were burned out. Someone would come in the morning to fix. Techs came the next day and the unit still didn't work after repairs. I called again and was told to flip the breaker to reset the system. After this suggestion didn't work, I called again and was told to wait a while to see if the system kicked on, which it didn't. The tech had to return and told me he had switched off the unit in the attic and forgot. Now the unit upstairs runs continually and won't shut off. There is insulation and pieces of the duct coming in through the vents all over the house, which is new. I have had 6 service calls since purchasing the house 6 months ago. Now the company refuses to address the duct work problem under the warranty. Owner won't take my calls. Do not do business with this company.

1
★☆☆☆☆

Terrible. Owner is unresponsive. A/C went out around 7pm for the fourth time. Tech cam out and said there was a leak in the system & motors were burned out. Someone would come in the morning to fix. Techs came the next day and the unit still didn't work after repairs. I called again and was told to flip the breaker to reset the system. After this suggestion didn't work, I called again and was told to wait a while to see if the system kicked on, which it didn't. The tech had to return and told me he had switched off the unit in the attic and forgot. Now the unit upstairs runs continually and won't shut off. There is insulation and pieces of the duct coming in through the vents all over the house, which is new. I have had 6 service calls since purchasing the house 6 months ago. Now the company refuses to address the duct work problem under the warranty. Owner won't take my calls. Do not do business with this company.

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I was going out of town the next day when my air conditioner went out. I called Empire and not only did they have my air conditioner fixed when I got home, I save about $150 because I was on the maintenance plan. Oh, did I mention how friendly they are...great customer service!!!

2
★★★★★

I was going out of town the next day when my air conditioner went out. I called Empire and not only did they have my air conditioner fixed when I got home, I save about $150 because I was on the maintenance plan. Oh, did I mention how friendly they are...great customer service!!!

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These guys are the best! Not only are they honest and trustworthy, they are also dependable, on-time and keep their promises. With competitive prices, we've signed up for their top maintenance/service plan...and I've referred all my friends with the same glowing results! Now my friends are referring their friends! And every single time I make a referal, I receive a thank you card or some token of their appreciation. I can't say enough about Empire! It's rare to find a company so dedicated to customer service excellence in all they do!

2
★★★★★

These guys are the best! Not only are they honest and trustworthy, they are also dependable, on-time and keep their promises. With competitive prices, we've signed up for their top maintenance/service plan...and I've referred all my friends with the same glowing results! Now my friends are referring their friends! And every single time I make a referal, I receive a thank you card or some token of their appreciation. I can't say enough about Empire! It's rare to find a company so dedicated to customer service excellence in all they do!

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It is rare to find a company that tells you they will be there at a certain time and they arrive on time. Empire Mechanical technicians were not only on time, but very professional. I have referred many of my friends, neighbors and coworkers to them for hvac issues.

2
★★★★★

It is rare to find a company that tells you they will be there at a certain time and they arrive on time. Empire Mechanical technicians were not only on time, but very professional. I have referred many of my friends, neighbors and coworkers to them for hvac issues.

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I live in an older duplex and my air conditioning was acting up - my landlord was not sure how to fix it so I came across Empire Mechanical - they were able to come out that day and fix the problem. They were on time and the cost was very resonable! I would definetly reccomend them if you need your ac repaired in Dallas!

2
★★★★★

I live in an older duplex and my air conditioning was acting up - my landlord was not sure how to fix it so I came across Empire Mechanical - they were able to come out that day and fix the problem. They were on time and the cost was very resonable! I would definetly reccomend them if you need your ac repaired in Dallas!

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I have relied on Empire Mechanical for a little while now for heating and A/C and they have always done an excellent job. When they have serviced my unit for maintenance purposes and/or fixed more lasting issues, they were always knowledgeable about the problem, quick to get it fixed, and also very competitive with their pricing - also, these guys always give a concise time frame when they schedule you for service.

Highly recommended!!

2
★★★★★

I have relied on Empire Mechanical for a little while now for heating and A/C and they have always done an excellent job. When they have serviced my unit for maintenance purposes and/or fixed more lasting issues, they were always knowledgeable about the problem, quick to get it fixed, and also very competitive with their pricing - also, these guys always give a concise time frame when they schedule you for service.

Highly recommended!!

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As my luck goes my air quit on me on the hottest day of the year. A friend of mine told me I should give these guys at Empire Mechanical a call that they had never done her wrong.
I know that they were busy but they got someone out to me that day, they even called to let me know someone was on the way so I could meet them there. Turned out it was dirty filter and something that they would have caught on one of their maintenance plans and he had me up and running in under an hour.
I was so impressed that he took the time to explain to me what was wrong and was so nice about it, I tell anyone who asks me to call Empire Mechanical b/c they will do you right.

2
★★★★☆

As my luck goes my air quit on me on the hottest day of the year. A friend of mine told me I should give these guys at Empire Mechanical a call that they had never done her wrong.
I know that they were busy but they got someone out to me that day, they even called to let me know someone was on the way so I could meet them there. Turned out it was dirty filter and something that they would have caught on one of their maintenance plans and he had me up and running in under an hour.
I was so impressed that he took the time to explain to me what was wrong and was so nice about it, I tell anyone who asks me to call Empire Mechanical b/c they will do you right.

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Our air conditioner quit working over the weekend and we thought it would be impossible to get service until Monday. We called Empire Mechanical on Sunday to reserve a spot for Monday and they told us they could have a technician at our home within the hour. The technician arrived and informed us that it was just a failed part for the outside unit and he had one on his truck. He had it up and running in no time. The technician, Stephen even explained how we could prevent such failures in the future by signing up on a routine maintenance plan, so we did. They didn't even charge us an overtime rate and we received a 15% discount for becoming a Comfort Club member! We will use Empire Mechanical for all of our heating and air conditioning service from here on out.

2
★★★★★

Our air conditioner quit working over the weekend and we thought it would be impossible to get service until Monday. We called Empire Mechanical on Sunday to reserve a spot for Monday and they told us they could have a technician at our home within the hour. The technician arrived and informed us that it was just a failed part for the outside unit and he had one on his truck. He had it up and running in no time. The technician, Stephen even explained how we could prevent such failures in the future by signing up on a routine maintenance plan, so we did. They didn't even charge us an overtime rate and we received a 15% discount for becoming a Comfort Club member! We will use Empire Mechanical for all of our heating and air conditioning service from here on out.

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Had heard about them from a relative.Called scheduled a appointment the next morning. Came as promised .Pricing was competitive. Will reccomend.

2
★★★★★

Had heard about them from a relative.Called scheduled a appointment the next morning. Came as promised .Pricing was competitive. Will reccomend.

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