Action Car Rental Murray Hill

★★★★☆

About Action Car Rental Murray Hill

Automotive

Automotive
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Found a good price for two days online and made reservations and gave them the deposit they wanted. Called the week before arriving and representative said they would honor the special that I had and sent it in writing. When I arrived,

3
★★★★★

Found a good price for two days online and made reservations and gave them the deposit they wanted. Called the week before arriving and representative said they would honor the special that I had and sent it in writing. When I arrived,

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My son wanted something different for his prom as opposed to the norm limo ride. I found Action online and made a reservation for a Jaguar convertible. When we got to the office and my son saw the car he nearly wet himself! It was a beautiful car, and turned a lot of heads when we rolled into his prom party. His date was a little uncomfortable because the back seat was a little small but they both loved it. Rachel the counter person at the office was very friendly and made the whole rental process seamless. I would recommend Action to anyone, and so would my son and his prom date.

2
★★★★★

My son wanted something different for his prom as opposed to the norm limo ride. I found Action online and made a reservation for a Jaguar convertible. When we got to the office and my son saw the car he nearly wet himself! It was a beautiful car, and turned a lot of heads when we rolled into his prom party. His date was a little uncomfortable because the back seat was a little small but they both loved it. Rachel the counter person at the office was very friendly and made the whole rental process seamless. I would recommend Action to anyone, and so would my son and his prom date.

Pros: Very nice cars

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I found this place walking to my Doctors appointment at NYU. They had a nice looking mustang outside with a rent me flag that caught my eye. I inquired about rates and the lady Melissa went over all there deposit requirements and fees upfront with me before I made my reservation. I was going to Toronto the following week and wanted to rent that mustang. When I came to pick up the following week, Melissa was there and she remembered me, so the paperwork took about 5 minutes, and looking over the vehicle I was out of there in a total of 15 minutes. The following week when I returned the vehicle the total charges came out to exactly what Melissa had quoted me, which in past experiences with other rental companies was not the case. I was very happy with the vehicle, the customer service, and the price of my rental. I would recommend Action to anyone needing a rental, AND when you use there service ask to speak with Melissa, tell her Eric the big HAWAIIAN referred you to her.

2
★★★★★

I found this place walking to my Doctors appointment at NYU. They had a nice looking mustang outside with a rent me flag that caught my eye. I inquired about rates and the lady Melissa went over all there deposit requirements and fees upfront with me before I made my reservation. I was going to Toronto the following week and wanted to rent that mustang. When I came to pick up the following week, Melissa was there and she remembered me, so the paperwork took about 5 minutes, and looking over the vehicle I was out of there in a total of 15 minutes. The following week when I returned the vehicle the total charges came out to exactly what Melissa had quoted me, which in past experiences with other rental companies was not the case. I was very happy with the vehicle, the customer service, and the price of my rental. I would recommend Action to anyone needing a rental, AND when you use there service ask to speak with Melissa, tell her Eric the big HAWAIIAN referred you to her.

Pros: Super nice staff, expedited my paperwork quickly

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I rent cars every week for work and I have never had an experience as bad as with Action Car Rental. Specific complaints:
- Car had 69K miles on it, smelled like an ashtray, had dog hair and stains all over the seats.
- There is an additional $25 fee for a "background check" on your drivers license that is not included in the price when you book your car
- Without asking me first, the clerk called my credit card company to ask what my auto coverage was
- They put a large $ hold on my credit card until the car was returned.

When I called to voice my complaints the day following my rental, the person argued with me, raised her voice and interrupted me. Horrible customer service, horrible cars, horrible deal. Don't rent from them. Ever.

0
★☆☆☆☆

I rent cars every week for work and I have never had an experience as bad as with Action Car Rental. Specific complaints:
- Car had 69K miles on it, smelled like an ashtray, had dog hair and stains all over the seats.
- There is an additional $25 fee for a "background check" on your drivers license that is not included in the price when you book your car
- Without asking me first, the clerk called my credit card company to ask what my auto coverage was
- They put a large $ hold on my credit card until the car was returned.

When I called to voice my complaints the day following my rental, the person argued with me, raised her voice and interrupted me. Horrible customer service, horrible cars, horrible deal. Don't rent from them. Ever.

Pros: None

Cons: Cars are dirty, old, high mileage, horrible customer service

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I have been renting with Action for the past 3 years. Sometimes I use the service on 33rd street, sometimes I use the service at their downtown Broadway location. No matter where I go the people are always professional and nice. I established a relationship with one of the managers who helped me out when I got into an accident with a yellow cab in one of there rentals. Now I just ask for him when I reserve a vehicle, when I go to pick up the rental the paperwork and vehicle are waiting for me, i sign and drive. Top notch customer service

2
★★★★★

I have been renting with Action for the past 3 years. Sometimes I use the service on 33rd street, sometimes I use the service at their downtown Broadway location. No matter where I go the people are always professional and nice. I established a relationship with one of the managers who helped me out when I got into an accident with a yellow cab in one of there rentals. Now I just ask for him when I reserve a vehicle, when I go to pick up the rental the paperwork and vehicle are waiting for me, i sign and drive. Top notch customer service

Pros: Very good customer service

Cons: They need werthers original in there candy bowl

.

rented a Mini Cooper for a day with Action car rental. The car was fantastic, and the service was great. The cars controls were confusing, but one of the reps came out to the vehicle with me and showed me how to work everything. I thought the customer service was great, and I enjoyed the vehicle.

2
★★★★★

rented a Mini Cooper for a day with Action car rental. The car was fantastic, and the service was great. The cars controls were confusing, but one of the reps came out to the vehicle with me and showed me how to work everything. I thought the customer service was great, and I enjoyed the vehicle.

Pros: problem free transaction

Cons: No location on the westside of manhattan

.

It was Saturday morning when I returned to my car and found the window had been smashed in. I own a Range Rover and needed a vehicle like that for business purposes. I searched online and found Action. I called there office and they deilvered me a Range Rover that morning. I want to thank them for taking care of me and want to thank Noella especially for making the whole process fast and easy. Highly recommended service.

2
★★★★★

It was Saturday morning when I returned to my car and found the window had been smashed in. I own a Range Rover and needed a vehicle like that for business purposes. I searched online and found Action. I called there office and they deilvered me a Range Rover that morning. I want to thank them for taking care of me and want to thank Noella especially for making the whole process fast and easy. Highly recommended service.

Pros: Great customer service

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I used them once at the midtown location, and once at the downtown broadway location. Both rentals went fine, both cars were clean and and were non-problematic during my journey. I was happy with the service, and would recommend using there services.

2
★★★★☆

I used them once at the midtown location, and once at the downtown broadway location. Both rentals went fine, both cars were clean and and were non-problematic during my journey. I was happy with the service, and would recommend using there services.

Pros: Clean cars, fast counter service

Cons: none

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If you want to rent a car from a company that does not honor their online reservations, have the worst customer service agents you will ever experience, and who's cars are old, dirty and unsafe then Action is the place for you!

Honestly do yourself a favor and rent from a reputable, well-run rental company. The car I just rented was a piece of junk... manual windows, locks... this is a midsize?? I didn't even know new cars were made like this anymore.

If you want to speak to a manager -- goodluck. If one is available, they will just further frustrate you... stay away!!

0
★☆☆☆☆

If you want to rent a car from a company that does not honor their online reservations, have the worst customer service agents you will ever experience, and who's cars are old, dirty and unsafe then Action is the place for you!

Honestly do yourself a favor and rent from a reputable, well-run rental company. The car I just rented was a piece of junk... manual windows, locks... this is a midsize?? I didn't even know new cars were made like this anymore.

If you want to speak to a manager -- goodluck. If one is available, they will just further frustrate you... stay away!!

Pros: none

Cons: worst customer service, crappy cars

.

This is, BY FAR, the worst car rental company that I have ever rented from. The agents are unhelpful; the car that I rented broke down; management is unfriendly and also unhelpful. This company is very dishonest, and I will never rent from them again. I will also be advising everyone I know that lives in the city or is vacationing in the city to avoid this company at all costs. They get a 0 in my book.

0
★☆☆☆☆

This is, BY FAR, the worst car rental company that I have ever rented from. The agents are unhelpful; the car that I rented broke down; management is unfriendly and also unhelpful. This company is very dishonest, and I will never rent from them again. I will also be advising everyone I know that lives in the city or is vacationing in the city to avoid this company at all costs. They get a 0 in my book.

.

After leaving the office on 33rd in our junky car, we headed to our hotel on Long Island. We checked in and came back to our car to find that it was having a terrible time starting. The next day, we headed to church, and after praying that our car would start, it didn't. Luckily, we have a AAA account, and a nice service man from Henry's Automotive Center came out to assist us. He told us that the alternator was dead and the battery was dead, and we wouldn't make it 6 more miles. He could not believe that a car like this was given to someone. We immediately contacted the company, and we are currently stranded on Long Island waiting (for 2 hours now) for a new car to be delivered to us.

Whatever you do, do not rent from this company. Pay a little more and rent from a brand name; you will save your self miles and miles of frustration.

0
★☆☆☆☆

After leaving the office on 33rd in our junky car, we headed to our hotel on Long Island. We checked in and came back to our car to find that it was having a terrible time starting. The next day, we headed to church, and after praying that our car would start, it didn't. Luckily, we have a AAA account, and a nice service man from Henry's Automotive Center came out to assist us. He told us that the alternator was dead and the battery was dead, and we wouldn't make it 6 more miles. He could not believe that a car like this was given to someone. We immediately contacted the company, and we are currently stranded on Long Island waiting (for 2 hours now) for a new car to be delivered to us.

Whatever you do, do not rent from this company. Pay a little more and rent from a brand name; you will save your self miles and miles of frustration.

.

Rent from Action and you will find the followinf:

Shady people

junky cars

dead batteries

Dead alternators

Inconsistent information

Poor customer service

Poor vehicle maintenance

I think that's enough.

Don't get a car from here.

0
★☆☆☆☆

Rent from Action and you will find the followinf:

Shady people

junky cars

dead batteries

Dead alternators

Inconsistent information

Poor customer service

Poor vehicle maintenance

I think that's enough.

Don't get a car from here.

.

I rented a Mustang convertible for the weekend. The car was great, and the price was better than the other guys. I want to rent their corvette next!

2
★★★★★

I rented a Mustang convertible for the weekend. The car was great, and the price was better than the other guys. I want to rent their corvette next!

Pros: They have walk in specials

Cons: What are the drawbacks?

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I found action online and rented a 15 passenger van. The van was great and their staff was very friendly. I'll return to rent again.

2
★★★★★

I found action online and rented a 15 passenger van. The van was great and their staff was very friendly. I'll return to rent again.

Pros: They have a lot of different fun cars

Cons: What are the drawbacks?

.

I thought everything was fine as far as quality of 15-passenger car and service. HOWEVER, I was very frustrated with their policy of giving you the car (in my case) with 1/4 tank of gas to begin with, and not receiving credit upon it's return if I happened to have filled it up to an amount over a 1/4 tank of gas. My argument is the following: if you receive the van with a full tank, it's very easy to estimate how much gas to return it with - you simply fill up the tank just before your return. If, however, they lack an ability to provide you with a full tank of gas to start, you're in the unenviable position of having to figure out exactly how much to put in so that by the end of your trip you'll still have a 1/4 tank. I explained this to them and returned the car with 1/2 tank, and got into a big argument with the manager about how I was basically out of luck and should have known better, etc., and generally felt that I was treated very badly. In the future, I will therefore have to bring my business elsewhere.

1
★★☆☆☆

I thought everything was fine as far as quality of 15-passenger car and service. HOWEVER, I was very frustrated with their policy of giving you the car (in my case) with 1/4 tank of gas to begin with, and not receiving credit upon it's return if I happened to have filled it up to an amount over a 1/4 tank of gas. My argument is the following: if you receive the van with a full tank, it's very easy to estimate how much gas to return it with - you simply fill up the tank just before your return. If, however, they lack an ability to provide you with a full tank of gas to start, you're in the unenviable position of having to figure out exactly how much to put in so that by the end of your trip you'll still have a 1/4 tank. I explained this to them and returned the car with 1/2 tank, and got into a big argument with the manager about how I was basically out of luck and should have known better, etc., and generally felt that I was treated very badly. In the future, I will therefore have to bring my business elsewhere.

Pros: nice vans

Cons: gas policy is too strict; customer not given benefit of the doubt

.

One of the few companies in NYC that I can truly say deliver great service. The counter agents there are so nice and friendly. They always run some kind of special or coupon on their internet site.
Definitely go there!

2
★★★★★

One of the few companies in NYC that I can truly say deliver great service. The counter agents there are so nice and friendly. They always run some kind of special or coupon on their internet site.
Definitely go there!

Pros: very reasonable rates, and huge selection of specialty and luxury cars

.

Hi,
I discovered Action Car Rental on the internet last year. During the summer I rented from them very often on the weekends. I was treated really nicely and I remain their customer till today. They are really good.

2
★★★★★

Hi,
I discovered Action Car Rental on the internet last year. During the summer I rented from them very often on the weekends. I was treated really nicely and I remain their customer till today. They are really good.

Pros: clean cars and a they also have exotic cars

Cons: only 2 locations, but I hear that they are planning to open more

 

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