Firestone Complete Auto Care

★★☆☆☆
  • 259 E Hunt Hwy

    San Tan Valley, AZ 85143

    Map & Directions
  • 480-428-1501

Automotive

Automotive
More choices in San Tan Valley:
Resultset_next

Reinalt-Thomas Corp

21505 S Ellsworth Loop Rd Queen Creek, AZ

Resultset_next

Maricopa County

11400 E Pecos Rd Mesa, AZ

1.6 5
Hi! Sign in to let us know how Firestone Complete Auto Care was?
Write a Review
.

I took the car in for an oil change, the staff lost our key. The front desk person became extremely angry and agressive w/ my husband during the "where is our key conversation" The manager said we could have the oil change for free. Next day he called us asking why we did not pay.

We were left extremely unhappy and with an oil leak.

1
★☆☆☆☆

I took the car in for an oil change, the staff lost our key. The front desk person became extremely angry and agressive w/ my husband during the "where is our key conversation" The manager said we could have the oil change for free. Next day he called us asking why we did not pay.

We were left extremely unhappy and with an oil leak.

Was this review helpful to you?
Ratings_icons Ratings_icons

2 out of 2 people found this review helpful.

.

we took in 2 cars within a few days of each other to get oil changes since their coupon offer would cost less then what we would pay to do it ourselves. boy, were we wrong. the first car our 05 mazda was leaking so bad that they had to replace the oil that was lost in just a few hrs since it's service. we saw the spot where they had parked the car after the service was complete with a big oil spill stain. we figured ok things happen no big deal. so our 2nd 05 honda oddessy was next. as i was leaving the engine cut out of me after speeing above 40 mph. went straight back and it was a loose cord of some sort. ok no big deal then just the other day our van says the oil needs changed even though our oil sticker says the next service is not until 89k i'm at 85k and still a month away for the next service. ok, why? i called them they said maybe oil leak. really another one. nope we see no oil leaks. we decided not to go back there. we asked the tire people why it would say this and they said maybe they used recycled oil. really? well it turns out that they didn't replace our oil filter. very exact same on we had put on it the oil change before last. should i say something or demand my money back, maybe! but one thing for sure is never again will i go there. i paid for service that was very very unsatisfactory. especially since we are not pro's but do a better job then the pro's do. that it not acceptable service. you have been warned.

1
★☆☆☆☆

we took in 2 cars within a few days of each other to get oil changes since their coupon offer would cost less then what we would pay to do it ourselves. boy, were we wrong. the first car our 05 mazda was leaking so bad that they had to replace the oil that was lost in just a few hrs since it's service. we saw the spot where they had parked the car after the service was complete with a big oil spill stain. we figured ok things happen no big deal. so our 2nd 05 honda oddessy was next. as i was leaving the engine cut out of me after speeing above 40 mph. went straight back and it was a loose cord of some sort. ok no big deal then just the other day our van says the oil needs changed even though our oil sticker says the next service is not until 89k i'm at 85k and still a month away for the next service. ok, why? i called them they said maybe oil leak. really another one. nope we see no oil leaks. we decided not to go back there. we asked the tire people why it would say this and they said maybe they used recycled oil. really? well it turns out that they didn't replace our oil filter. very exact same on we had put on it the oil change before last. should i say something or demand my money back, maybe! but one thing for sure is never again will i go there. i paid for service that was very very unsatisfactory. especially since we are not pro's but do a better job then the pro's do. that it not acceptable service. you have been warned.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I would not use them for much more than oil changes. They told my son that he needed new brakes, when he didn't. They told me I needed over $1130. worth of work that I ended up paying only $530 elsewhere. I had brakes done there & the pads had to be replaced 1 week later, due to being sold poor quality pads.

2
★★☆☆☆

I would not use them for much more than oil changes. They told my son that he needed new brakes, when he didn't. They told me I needed over $1130. worth of work that I ended up paying only $530 elsewhere. I had brakes done there & the pads had to be replaced 1 week later, due to being sold poor quality pads.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Dishonest, Worst service, Never go here. We took our vehicle in for a transmission flush and they said it would take about an hour so my wife and small child went to the park close by and played, an hour and a half later they called my wife and said we can not flush your transmission you have to take it to a dealer. We had purchased tires for the same vehicle about six months prior we recently took one of the tires in because it was flat and we had purchased the road hazard insurance. Paul "I refuse to give you my last name" manager would not honor the road hazard purchase he said we only had 1/32 of tread left and it looked like 2/32 to me. We took the same tire to two other tire shops one of them being another Fletchers and they both said we had 4/32 of tread depth and that he was measuring from the molded tread wear indicators. When Paul was confronted with this he said that is how he measure them. The other Fletchers said we where ... We took our vehicle in for a transmission flush and they said it would take about an hour so my wife and small child went to the park close by and played, an hour and a half later they called my wife and said we can not flush your transmission you have to take it to a dealer. We had purchased tires for the same vehicle about six months prior we recently took one of the tires in because it was flat and we had purchased the road hazard insurance. Paul "I refuse to give you my last name" manager would not honor the road hazard purchase he said we only had 1/32 of tread left and it looked like 2/32 to me. We took the same tire to two other tire shops one of them being another Fletchers and they both said we had 4/32 of tread depth and that he was measuring from the molded tread wear indicators. When Paul was confronted with this he said that is how he measure them. The other Fletchers said we where within the tread depth for the road hazard insurance and replaced it no questions asked. If the manager refuses to give you thier last name it is a sure bet they where being unethical & dishonest. A Letter is going to the vice president & president of Fletchers as well as the Better Business Bureau.

1
★☆☆☆☆

Dishonest, Worst service, Never go here. We took our vehicle in for a transmission flush and they said it would take about an hour so my wife and small child went to the park close by and played, an hour and a half later they called my wife and said we can not flush your transmission you have to take it to a dealer. We had purchased tires for the same vehicle about six months prior we recently took one of the tires in because it was flat and we had purchased the road hazard insurance. Paul "I refuse to give you my last name" manager would not honor the road hazard purchase he said we only had 1/32 of tread left and it looked like 2/32 to me. We took the same tire to two other tire shops one of them being another Fletchers and they both said we had 4/32 of tread depth and that he was measuring from the molded tread wear indicators. When Paul was confronted with this he said that is how he measure them. The other Fletchers said we where ... We took our vehicle in for a transmission flush and they said it would take about an hour so my wife and small child went to the park close by and played, an hour and a half later they called my wife and said we can not flush your transmission you have to take it to a dealer. We had purchased tires for the same vehicle about six months prior we recently took one of the tires in because it was flat and we had purchased the road hazard insurance. Paul "I refuse to give you my last name" manager would not honor the road hazard purchase he said we only had 1/32 of tread left and it looked like 2/32 to me. We took the same tire to two other tire shops one of them being another Fletchers and they both said we had 4/32 of tread depth and that he was measuring from the molded tread wear indicators. When Paul was confronted with this he said that is how he measure them. The other Fletchers said we where within the tread depth for the road hazard insurance and replaced it no questions asked. If the manager refuses to give you thier last name it is a sure bet they where being unethical & dishonest. A Letter is going to the vice president & president of Fletchers as well as the Better Business Bureau.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

There were some mix ups with the handling of my repairs, but the district manager called me and took care of the issues.

3
★★★☆☆

There were some mix ups with the handling of my repairs, but the district manager called me and took care of the issues.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Firestone Complete Auto Care, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review