Crossroads Veterinary Services

★★★★☆
  • 615-377-9898

About Crossroads Veterinary Services

Categories
  • Veterinarians
  • Pet Boarders and Sitters
Hours
M-F 7am-7pm, Sa 7am-5pm, Su 4pm-5pm
Special Offer
20% all dental services in February!
Services
  • Veterinary Services
  • Pet Boarding
  • Doggie Daycare
  • Grooming
3.5333 15
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Such a caring and loving group there. The veterinary staff cared for my cat like it was their own throughout a difficult illness. In other instances, the office and boarding staff worked seamlessly together to make sure my cats (who

3
★★★★★

Such a caring and loving group there. The veterinary staff cared for my cat like it was their own throughout a difficult illness. In other instances, the office and boarding staff worked seamlessly together to make sure my cats (who

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Fabulous care for my special needs pomeranian. The staff treats him like a rock star every day-lol's Their daycare is a life saver since I work long hours-I don't have to worry about him being alone all day and in case there is a medical

3
★★★★★

Fabulous care for my special needs pomeranian. The staff treats him like a rock star every day-lol's Their daycare is a life saver since I work long hours-I don't have to worry about him being alone all day and in case there is a medical

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i wasn't amazed by the staff there. it was an average experience.

1
★★★☆☆

i wasn't amazed by the staff there. it was an average experience.

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When I picked my dog up from being groomed at Crossroads , I was surprised that she didn't come bouncing over , but waited for me to pick her up in my arms to go. I noticed that her cut wasn't too snazzy, and on closer inspection I saw that there were 4 pretty good nicks on her body, legs,and abdomen, and when I put her on the ground to walk out , she hesitated to put weight on her rear leg.\n\nI asked to speak to the manager, but was told in an arrogant tone that she was ""busy"" and that I would need to make an appointment with her the next week to discuss it.\n\n The kind and eloquent receptionist told me ""to take her home and she'd get over it"" , and that ""none of the other customers have complained"".\n\nI took my dog straight to her usual veterinarian , who confirmed that she had sustained a fracture to her leg, and as she showed no signs of injury prancing into Crossroads that a.m., it was undoubtedly due to either falling off of the grooming table, or from being held in place by that rear leg during grooming.\n\nI understand that accidents happen, but the combination of this ""accident"", the rude and uncaring attitudes of the staff, and the managements failure to respond to an issue of great concern nothing but REALLY SCARY.\n\n

0
★☆☆☆☆

When I picked my dog up from being groomed at Crossroads , I was surprised that she didn't come bouncing over , but waited for me to pick her up in my arms to go. I noticed that her cut wasn't too snazzy, and on closer inspection I saw that there were 4 pretty good nicks on her body, legs,and abdomen, and when I put her on the ground to walk out , she hesitated to put weight on her rear leg.\n\nI asked to speak to the manager, but was told in an arrogant tone that she was ""busy"" and that I would need to make an appointment with her the next week to discuss it.\n\n The kind and eloquent receptionist told me ""to take her home and she'd get over it"" , and that ""none of the other customers have complained"".\n\nI took my dog straight to her usual veterinarian , who confirmed that she had sustained a fracture to her leg, and as she showed no signs of injury prancing into Crossroads that a.m., it was undoubtedly due to either falling off of the grooming table, or from being held in place by that rear leg during grooming.\n\nI understand that accidents happen, but the combination of this ""accident"", the rude and uncaring attitudes of the staff, and the managements failure to respond to an issue of great concern nothing but REALLY SCARY.\n\n

Pros: nice piece of real estate

Cons: too many to list

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The staff are sincerely interested in the dogs, and my dog is so excited to go back with the handler when I take her in the morning ... she doesn't look back !!\n\nAwesome!

0
★☆☆☆☆

The staff are sincerely interested in the dogs, and my dog is so excited to go back with the handler when I take her in the morning ... she doesn't look back !!\n\nAwesome!

Pros: veterinarian and excellent dog day care in one

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You can really tell that the employees working with the animals love what they do -

0
★☆☆☆☆

You can really tell that the employees working with the animals love what they do -

Pros: ""Dog Handlers"" are wonderful

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My dog is SO excited to go to daycare at Crossroads . The staff is very devoted to taking care of the dogs , and my dog cannot get enough of them!

0
★☆☆☆☆

My dog is SO excited to go to daycare at Crossroads . The staff is very devoted to taking care of the dogs , and my dog cannot get enough of them!

Pros: the staff is really great -

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I have a very aggreesive dog and their handlers are ideal in grooming her. My dog is very clingy to me. In the past we have been kicked out of Petsmart because my dog would not them touch her. Crossroads has a happy customer for life!

2
★★★★★

I have a very aggreesive dog and their handlers are ideal in grooming her. My dog is very clingy to me. In the past we have been kicked out of Petsmart because my dog would not them touch her. Crossroads has a happy customer for life!

Pros: Staff, products, Clean facility

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I am a new customer to Crossroads. I am very impressed with their boarding facilities and vet care. After my Mother died, I had to board her cats as I could not take them. The wonderful staff took care of them, played with them, and helped me find a great home for them both. A couple of weeks later, I needed to take a trip out of town and used them to board my two Westies - one of whom was having allergy problems and losing hair. The vet did an excellent job of diagnosing what was wrong and starting a treatment program which is working wonderfully. They let the dogs have play time (the cats get this too!) which was great - doggie day care! I had the dogs groomed while they were there and this is the best they have looked after a grooming. It is obvious their groomer knows what he/she is doing. I have had them professionally groomed many times and have never really been happy - until now.\r\n\r\nI have NO reservations at all about recommending the boarding facilities which are clean, neat, and look like a fun place to hang out for pets. I also have NO reservations recommending anyone on staff. They are all kind, caring, professionals who quite obviously love animals.\r\n

2
★★★★★

I am a new customer to Crossroads. I am very impressed with their boarding facilities and vet care. After my Mother died, I had to board her cats as I could not take them. The wonderful staff took care of them, played with them, and helped me find a great home for them both. A couple of weeks later, I needed to take a trip out of town and used them to board my two Westies - one of whom was having allergy problems and losing hair. The vet did an excellent job of diagnosing what was wrong and starting a treatment program which is working wonderfully. They let the dogs have play time (the cats get this too!) which was great - doggie day care! I had the dogs groomed while they were there and this is the best they have looked after a grooming. It is obvious their groomer knows what he/she is doing. I have had them professionally groomed many times and have never really been happy - until now.\r\n\r\nI have NO reservations at all about recommending the boarding facilities which are clean, neat, and look like a fun place to hang out for pets. I also have NO reservations recommending anyone on staff. They are all kind, caring, professionals who quite obviously love animals.\r\n

Pros: Knowledgable and loving staff, great facilities with nice play areas, discount for more than one pet, very communicative while pets being boarded, hours are great for working people!!

Cons: Couldn't find any

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My dog, a Jack Russell Terrier, has a lot of energy so when I moved to Middle TN I was looking for a doggie day care to keep her out of trouble. I tried several different facilities and have been taking her to Crossroads for 2 years now. During this time I have switched my Vet to them, had my dog board with them several times and even had her visit the groomer. I'm completely satisfied with their level of service. Everyone from the dog ""sitters"", to the vets, to the front desk ladies are friendly and courteous. They all understand that this is my baby and I trust them to make sure she is will taken care of. I would highly recommend any of their services.

2
★★★★★

My dog, a Jack Russell Terrier, has a lot of energy so when I moved to Middle TN I was looking for a doggie day care to keep her out of trouble. I tried several different facilities and have been taking her to Crossroads for 2 years now. During this time I have switched my Vet to them, had my dog board with them several times and even had her visit the groomer. I'm completely satisfied with their level of service. Everyone from the dog ""sitters"", to the vets, to the front desk ladies are friendly and courteous. They all understand that this is my baby and I trust them to make sure she is will taken care of. I would highly recommend any of their services.

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We have been with Crossroads for about 5 years now. Originally, I took both my Boxers there for vet care and occasional boarding. In January 2006 we suffered a house fire, and the dogs needed someplace to stay while I sorted things out. They basically lived at Crossroads for an entire month, and it became their home away from home, and I was able to visit with them daily. Once in our new home, we have continued our relationship with our extended family at Crossroads. Last year it was necessary to euthanize the older dog, and having been through the experience several times before, I have to tell you the staff made this the absolute Best experience under the circumstances for us. I am a healthcare professional and have had dogs all my life, and I do not hesitate to recommend Crossroad's services. Best Regards, Sydney's Mom

2
★★★★★

We have been with Crossroads for about 5 years now. Originally, I took both my Boxers there for vet care and occasional boarding. In January 2006 we suffered a house fire, and the dogs needed someplace to stay while I sorted things out. They basically lived at Crossroads for an entire month, and it became their home away from home, and I was able to visit with them daily. Once in our new home, we have continued our relationship with our extended family at Crossroads. Last year it was necessary to euthanize the older dog, and having been through the experience several times before, I have to tell you the staff made this the absolute Best experience under the circumstances for us. I am a healthcare professional and have had dogs all my life, and I do not hesitate to recommend Crossroad's services. Best Regards, Sydney's Mom

Pros: Pets are well treated.

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We recently boarded our dog for a week at Crossroads. In addition to boarding we requested four hours a day of play time and a bath before we picked up the pooch. When we arrived to pick him up we were handed the bedding we had left with him. It reeked and was soaked with urine. When our dog was brought out, he smelled terrible too. In fact it was painful just to ride home with him.\r\nNow this isn't some large, dirty dog. He's an 8 lb. miniature dachshund with short hair! He's housebroken and has been crate trained since he was a puppy. To release him in this condition was inexcusable.\r\nI sent an email to Crossroads through their website expressing our dissatisfaction but have heard no reply. I probably wouldn't have even posted a negative review if we had simply received an apology from the doctor or staff. Obviously this is not a place I would recommend nor will ever use again.

1
★★★☆☆

We recently boarded our dog for a week at Crossroads. In addition to boarding we requested four hours a day of play time and a bath before we picked up the pooch. When we arrived to pick him up we were handed the bedding we had left with him. It reeked and was soaked with urine. When our dog was brought out, he smelled terrible too. In fact it was painful just to ride home with him.\r\nNow this isn't some large, dirty dog. He's an 8 lb. miniature dachshund with short hair! He's housebroken and has been crate trained since he was a puppy. To release him in this condition was inexcusable.\r\nI sent an email to Crossroads through their website expressing our dissatisfaction but have heard no reply. I probably wouldn't have even posted a negative review if we had simply received an apology from the doctor or staff. Obviously this is not a place I would recommend nor will ever use again.

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i had the most wonderful experience at crossroads! Dr Grace and Dr Bruce (relief vet) are so sweet to my animals and loving. They take such good care of me and my animals. I can not imagine someone having a bad experience with either one of these great vets. If you take your animal to an expert in the field (like crossroads) you really should listen to their advice. It is in your 'babies' best interest! Thank you both for always answering my questions with professionalism and honesty. It is refreshing to know that people, other than myself, care just as much for my animals!! Thank you!!

2
★★★★★

i had the most wonderful experience at crossroads! Dr Grace and Dr Bruce (relief vet) are so sweet to my animals and loving. They take such good care of me and my animals. I can not imagine someone having a bad experience with either one of these great vets. If you take your animal to an expert in the field (like crossroads) you really should listen to their advice. It is in your 'babies' best interest! Thank you both for always answering my questions with professionalism and honesty. It is refreshing to know that people, other than myself, care just as much for my animals!! Thank you!!

Pros: friendly, loving, helpful

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I've been taking pets to Crossroads for a few years now and have always had a great experience. The staff answers all of my questions completely and explains everything thoroughly. My puppy HATES having her nails trimmed and fights it all the way. The staff laughs it off and makes me feel okay about my dog's attitude problem. They remember her name and are always excited to see her. I feel comfortable kenneling her there because she always comes out happy.

2
★★★★★

I've been taking pets to Crossroads for a few years now and have always had a great experience. The staff answers all of my questions completely and explains everything thoroughly. My puppy HATES having her nails trimmed and fights it all the way. The staff laughs it off and makes me feel okay about my dog's attitude problem. They remember her name and are always excited to see her. I feel comfortable kenneling her there because she always comes out happy.

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I was satisfied with my service at Crossroads Pet Professionals until the staff and vets rudely accused me of not loving and caring for my pets. I equate that with being told I'm not a good mother, and in my book that's the lowest of lows. Dr. Grace apparently thinks belittling customers over the phone is good business practice. They treated my pets (my babies) fine, but apparently they care little for expanding that decency to owners. The lack of respect and attitude received was more than enough for me to take my business elsewhere. Beware of very low grade customer service here.

0
★☆☆☆☆

I was satisfied with my service at Crossroads Pet Professionals until the staff and vets rudely accused me of not loving and caring for my pets. I equate that with being told I'm not a good mother, and in my book that's the lowest of lows. Dr. Grace apparently thinks belittling customers over the phone is good business practice. They treated my pets (my babies) fine, but apparently they care little for expanding that decency to owners. The lack of respect and attitude received was more than enough for me to take my business elsewhere. Beware of very low grade customer service here.

Cons: , bad customer service

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