If there is a two inch gap visible anywhere along your garage door torsion spring, your spring is broken. The job of the torsion spring is to counter-balance the weight of the garage door. Without the assistance of your torsion spring, the garage door will be very heavy.
More about Garage Door opener installation,
First, we always provide a written estimate that is signed before doing any work, fully explaining what we'll do in plain English so you'll understand it. When we've completed the job, we walk you through and show you what's been done so you can be confident that your door was fixed right. We stand behind the job with the industry's best warranty and our 24 hour call back policy.