Lexus of Arlington

★★★★★
  • 1510 West Dundee Road

    Arlington Heights, IL 60004

    Map & Directions
  • 847-991-0444

About Lexus of Arlington

Categories
  • Auto Dealers
  • Custom Car Dealers
  • New Car Dealers
  • Used Car Dealers
  • Lexus
  • Lexus
  • Lexus
  • Lexus
  • Lexus
  • Lexus
  • Used Cars
Details
  • Lexus
  • Lexus
  • Lexus
  • Lexus
  • Lexus
Hours
M-F 9am-8pm, Sa 9am-6pm, Su Closed
Emails
  • alip.generalmgr@rohrman.com
Keywords
  • GX 460
  • RX 350
  • NX 300
  • IS 300
  • ES 350
Products
  • Lexus
  • Certified Pre-Owend Lexus Vehicles
  • Used Cars
  • Lexus Parts
  • Lexus Accessories
Payment Options
  • American Express
  • Check
  • Discover
  • MasterCard
  • Visa
Brands
  • Lexus
Services
  • auto maintenance
  • auto repair
  • Auto financing
  • Auto leasing

Automotive

Automotive
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5 87
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Staff paid us lots of attention and listened to our expressed needs in a new vehicle.

3
★★★★★

Staff paid us lots of attention and listened to our expressed needs in a new vehicle.

.

We received very professional service and are very satisfied.

Hope to keep doing business with you in the future.

5
★★★★★

We received very professional service and are very satisfied.

Hope to keep doing business with you in the future.

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.

He was very helpful, pleasure to work with

3
★★★★★

He was very helpful, pleasure to work with

.

Tom was a very thorough and knowledgable salesman. He knew his product backward and forward. We felt no pressure. Just an excellent experience.

5
★★★★★

Tom was a very thorough and knowledgable salesman. He knew his product backward and forward. We felt no pressure. Just an excellent experience.

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.

Bob was easy to work with.

3
★★★★★

Bob was easy to work with.

.

Very helpful and knowledgeable. Shown us the cars we wanted to see. Did not rush us or pressure us at all. Pleasure to do business with!\r

3
★★★★★

Very helpful and knowledgeable. Shown us the cars we wanted to see. Did not rush us or pressure us at all. Pleasure to do business with!\r

.

friendly staff. Everyone made sure I felt taken care of, even while waiting. I am a returning customer because I felt like I got a good deal on an excellent vehicle. Seemed a little short handed in the finance department. It took 3.5 hours to get a new lease done from start to finish. A bit much. Jesse Moreno was friendly and knowledgeable, once I got to him. I know you are short staffed, and it felt like that. I was patient, but waiting to sign for over an hour could drive some people to leave. Hire another finance guy, quick!

5
★★★★★

friendly staff. Everyone made sure I felt taken care of, even while waiting. I am a returning customer because I felt like I got a good deal on an excellent vehicle. Seemed a little short handed in the finance department. It took 3.5 hours to get a new lease done from start to finish. A bit much. Jesse Moreno was friendly and knowledgeable, once I got to him. I know you are short staffed, and it felt like that. I was patient, but waiting to sign for over an hour could drive some people to leave. Hire another finance guy, quick!

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.

Mark was great. He quickly assessed where I was at in the car buying process and took it from there. Professional and informative. I never felt pressured and he made the process easy. Great experience overall.\r

3
★★★★★

Mark was great. He quickly assessed where I was at in the car buying process and took it from there. Professional and informative. I never felt pressured and he made the process easy. Great experience overall.\r

.

Mark did a great job in all aspects of the my purchase. I will certainly purchase future cars from Mark.

5
★★★★★

Mark did a great job in all aspects of the my purchase. I will certainly purchase future cars from Mark.

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Great product and good salesmen. Our daughter has a 350 and we liked it so we test drove one and bought .

5
★★★★★

Great product and good salesmen. Our daughter has a 350 and we liked it so we test drove one and bought .

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Through the years, I have purchased eight (8) Lexus vehicles from Arlington Lexus in Palatine. Our saleman has either been Mark Burdeen or Jim Cooper. Both of these gentlemen have always been a pleasure to work with and have made our sales

3
★★★★★

Through the years, I have purchased eight (8) Lexus vehicles from Arlington Lexus in Palatine. Our saleman has either been Mark Burdeen or Jim Cooper. Both of these gentlemen have always been a pleasure to work with and have made our sales

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Hugh Stinnette was outstanding. I never had the sense I was being hussled or BS'ed which I had come to expect from the typical car buying nightmare.

5
★★★★★

Hugh Stinnette was outstanding. I never had the sense I was being hussled or BS'ed which I had come to expect from the typical car buying nightmare.

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I make my 5000 mile appointments with Tom Prondzinski and have never been disappointed. My car is taken in on time and always returned on time. Tom always explains service done. I must add, that our salesman Mark Burdeen was very

3
★★★★★

I make my 5000 mile appointments with Tom Prondzinski and have never been disappointed. My car is taken in on time and always returned on time. Tom always explains service done. I must add, that our salesman Mark Burdeen was very

.

Tim was very professional. I was advised of the problem with my vehicle and they fixed me up and got me going.

5
★★★★★

Tim was very professional. I was advised of the problem with my vehicle and they fixed me up and got me going.

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.

ob Kennedy was very knowledgeable and understanding\r
our service requirements. He guided us through the\r
entire process, options and timeing for completion.

3
★★★★★

ob Kennedy was very knowledgeable and understanding\r
our service requirements. He guided us through the\r
entire process, options and timeing for completion.

.

Front headlights not functioning,cause diagnosed was front sensor broken vane, repaired at Arlington Lexus after price quote of $600.00 dollars recieved loaner vehicle was repaired service adviser helped with service coupon which I was happy about during car repair I contacted Lexus in Florence, California to ask about defective part and also why it would break was told they would review and get back to me within 48 hrs. When Lexus customer support returned call they said they would be sending a voucher in a dollar amount to be used for any future service needs I was very appreciative on their offer, my rating of Arlington Lexus on a scale of 10 is ten you can't go wrong there from the internet group, business group,sales group, all service advisors, and all mechanical repair even the porters Mr Rohrman please compliment your employees we are a Lexus family with all of our vehicles that are not only sharp looking but serviced by Arlington Lexus we appreciate your professionalism and will continue to do business with you. Sam Menton

5
★★★★★

Front headlights not functioning,cause diagnosed was front sensor broken vane, repaired at Arlington Lexus after price quote of $600.00 dollars recieved loaner vehicle was repaired service adviser helped with service coupon which I was happy about during car repair I contacted Lexus in Florence, California to ask about defective part and also why it would break was told they would review and get back to me within 48 hrs. When Lexus customer support returned call they said they would be sending a voucher in a dollar amount to be used for any future service needs I was very appreciative on their offer, my rating of Arlington Lexus on a scale of 10 is ten you can't go wrong there from the internet group, business group,sales group, all service advisors, and all mechanical repair even the porters Mr Rohrman please compliment your employees we are a Lexus family with all of our vehicles that are not only sharp looking but serviced by Arlington Lexus we appreciate your professionalism and will continue to do business with you. Sam Menton

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Amazing, Hugh Stinnette experience,professionalism, and patience gave me the additional confidence and peace of mind to purchase the car of my dream. Am still in oz Thank you for helping me make my mark.

3
★★★★★

Amazing, Hugh Stinnette experience,professionalism, and patience gave me the additional confidence and peace of mind to purchase the car of my dream. Am still in oz Thank you for helping me make my mark.

.

Rob was very accommodating and made sure I had prompt service. When my car was taking lomger than I was told to service, rather than continue to wait in the waiting room, Rob offered me a loaner to use until the car was finished.

5
★★★★★

Rob was very accommodating and made sure I had prompt service. When my car was taking lomger than I was told to service, rather than continue to wait in the waiting room, Rob offered me a loaner to use until the car was finished.

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Mustafa was very friendly, outgoing, pleasant sales person to work with. Called me as soon as he found the vehicle I was looking for at a great price! Great Purchase!! Very happy with the overall experience and friendliness of all the

3
★★★★★

Mustafa was very friendly, outgoing, pleasant sales person to work with. Called me as soon as he found the vehicle I was looking for at a great price! Great Purchase!! Very happy with the overall experience and friendliness of all the

.

Mark - has always kept my best interest first and he is a pleasure to do business with.

Keep up the great work.

5
★★★★★

Mark - has always kept my best interest first and he is a pleasure to do business with.

Keep up the great work.

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.

we learned of the place from the newspaper memorial day advertisement, we came to\r
see Lexus cars and after a short talk, a little test ride, some bottles of cold water, brief negotiation, we ended up buying a car that day.\r
thanks.

3
★★★★★

we learned of the place from the newspaper memorial day advertisement, we came to\r
see Lexus cars and after a short talk, a little test ride, some bottles of cold water, brief negotiation, we ended up buying a car that day.\r
thanks.

.

We knew the type of vehicle we were interested in and Mustafa had us test drive a car we ended up purchasing. This was a very positive experience.

5
★★★★★

We knew the type of vehicle we were interested in and Mustafa had us test drive a car we ended up purchasing. This was a very positive experience.

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.

Excellent service. I had an appointment and was taken on time. I waited for the work to be done, and it was done within the time frame.\r

3
★★★★★

Excellent service. I had an appointment and was taken on time. I waited for the work to be done, and it was done within the time frame.\r

.

Front Headlamps not functioning properly, headlamps not rotating from side to side following roadway, cause was a broken headlamp motor located in the front of vehicle vane broken, repaired and headlamps working excellent cost was over $600.00 but service coupon used with help from Service Advisor which was very acceptable after repaired contacted Lexus in Florence,California explained repair to Customer Service they were very polite was told I would be contacted know more than 48 hrs. later.Was sent a service check to be used on any up coming service to vehicle. Let me tell you this when rating Arlington Lexus on a scale of 10 they are 10 in all categories you can't go wrong from all in the internet group,business group, sales group, service group, mechanical techs, and the parts group Mr Rohrman please compliment all of your employees it's a pleasure to do business with you and Arlington Lexus in Palatine we are a Lexus family with all.of our reliable and sharp looking vehicles and we all will continue to talk about our experiences and recommend your place of business. S. Menton

5
★★★★★

Front Headlamps not functioning properly, headlamps not rotating from side to side following roadway, cause was a broken headlamp motor located in the front of vehicle vane broken, repaired and headlamps working excellent cost was over $600.00 but service coupon used with help from Service Advisor which was very acceptable after repaired contacted Lexus in Florence,California explained repair to Customer Service they were very polite was told I would be contacted know more than 48 hrs. later.Was sent a service check to be used on any up coming service to vehicle. Let me tell you this when rating Arlington Lexus on a scale of 10 they are 10 in all categories you can't go wrong from all in the internet group,business group, sales group, service group, mechanical techs, and the parts group Mr Rohrman please compliment all of your employees it's a pleasure to do business with you and Arlington Lexus in Palatine we are a Lexus family with all.of our reliable and sharp looking vehicles and we all will continue to talk about our experiences and recommend your place of business. S. Menton

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.

THE OVERALL EXPERIENCE WAS VERY GOOD AND I WOULD USE YOUR DEADERSHIP AGAIN .GOOD JOB DONE. KEEP UP THE GOOD WORK\r

3
★★★★★

THE OVERALL EXPERIENCE WAS VERY GOOD AND I WOULD USE YOUR DEADERSHIP AGAIN .GOOD JOB DONE. KEEP UP THE GOOD WORK\r

.

My service appointment was handled in a friendly and courteous matter. I waited for my automobile and the service was performed in a reasonable time.

5
★★★★★

My service appointment was handled in a friendly and courteous matter. I waited for my automobile and the service was performed in a reasonable time.

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.

I had a unusual sound coming from the drivers-side window when the window is closing. It turned out to be a couple of loose screws. It was fixed, works great and got a car wash to boot. Work was completed in a timely fashion. Thx!\r

3
★★★★★

I had a unusual sound coming from the drivers-side window when the window is closing. It turned out to be a couple of loose screws. It was fixed, works great and got a car wash to boot. Work was completed in a timely fashion. Thx!\r

.

I came in for an oil change. Rob did a great job. The car was clean when i got it. I always appreciate the service I receive when I come.

5
★★★★★

I came in for an oil change. Rob did a great job. The car was clean when i got it. I always appreciate the service I receive when I come.

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my service call was handled professionally. Haresh has been my service advisor a number of times and has always gone out of his way to deliver the best experience he could.\r

3
★★★★★

my service call was handled professionally. Haresh has been my service advisor a number of times and has always gone out of his way to deliver the best experience he could.\r

.

I came in for routine service and oil change and during their inspection it was found that the front brakes needed replacing. It was completed in a very short time and I was on my way

5
★★★★★

I came in for routine service and oil change and during their inspection it was found that the front brakes needed replacing. It was completed in a very short time and I was on my way

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.

Miguel always does a nice job. I enjoy working with him when I come in for service. He is very professional and accommodating.

3
★★★★★

Miguel always does a nice job. I enjoy working with him when I come in for service. He is very professional and accommodating.

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RESPONSE: Thank you very much for your business and for the nice reviews. We are grateful to have such great customers. Rich M. - General Manager

3
★★★★★

RESPONSE: Thank you very much for your business and for the nice reviews. We are grateful to have such great customers. Rich M. - General Manager

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just happy with all deal.Every person involved in service very professional.Delivered as promised.Loaner car was offered-brand new.Absolutly come back in four years get new car.

3
★★★★★

just happy with all deal.Every person involved in service very professional.Delivered as promised.Loaner car was offered-brand new.Absolutly come back in four years get new car.

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Very good experience.if you need twenty words then you are just annoying the custermer. Your better change this part of the survey.

3
★★★★★

Very good experience.if you need twenty words then you are just annoying the custermer. Your better change this part of the survey.

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The salesman, Bob Pietrini, was very patient and understanding of what I was looking for in a vehicle. Bob reviewed my requests (price quotes for my trade-in) and exceeded my expectations. Hugh also went above and beyond what was available in order to acquire financing. Hugh also provided

5
★★★★★

The salesman, Bob Pietrini, was very patient and understanding of what I was looking for in a vehicle. Bob reviewed my requests (price quotes for my trade-in) and exceeded my expectations. Hugh also went above and beyond what was available in order to acquire financing. Hugh also provided

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.

Mustafa did a great job.Followed up on questions i had and checked with me to make sure the car was ok

5
★★★★★

Mustafa did a great job.Followed up on questions i had and checked with me to make sure the car was ok

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.

My salesman was Alex Castro. If I was to purchase another lexus in the near future I would certainly want to be taken care of by Alex.

3
★★★★★

My salesman was Alex Castro. If I was to purchase another lexus in the near future I would certainly want to be taken care of by Alex.

Message from Lexus of Arlington

A Franchise Lexus new car dealership specializing in new Lexus sales, Certified Pre-Owned Lexus Sales, pre-owned vehicle sales and automobile repair and service.

Yext

 

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