AutoNation Collision Center Las Vegas

★★☆☆☆
  • 5720 W Sahara Ave

    Las Vegas, NV 89146

    Map & Directions
  • 702-570-0284

About AutoNation Collision Center Las Vegas

Categories
  • Auto Body Paint & Repair
  • Automotive Repair
  • Auto Parts & Accessories
  • Brake Repair
  • Engine Repair
  • Transmission Repair
Hours
M-Sa 8am-6pm, Su Closed
Emails
  • customer.relations@autonation.com
Phones
  • Fax (702-257-2075)
Keywords
  • Collision Center
  • Repair
  • Collision Repair
  • Accident Repair
  • Body Shop
  • Auto Collision Repair
  • Body Work
  • Paint Work
  • Dent Repair
  • Auto Glass
  • Frame Repair
  • Bumper Repair
Products
  • Certified Accident Repair
  • Insurance Repair Work
  • OEM Parts
Payment Options
  • American Express
  • Cash
  • Check
  • MasterCard
  • Visa
Brands
  • All Makes. All Models.
Services
  • Auto Collision Repair
  • Body Work
  • Paint Work
  • Dent Repair
  • Auto Glass
  • Frame Repair
  • Bumper Repair

Automotive

Automotive
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.

I wish I could give them zero stars. The absolute worst collision shop around. They make Gerber look like a 5 Star shop. That is how bad this place is. The worst customer service. Now I know why Geico does not use them. Big mistake.
I go there for service. Their service reps do an excellent job though.

1
★☆☆☆☆

I wish I could give them zero stars. The absolute worst collision shop around. They make Gerber look like a 5 Star shop. That is how bad this place is. The worst customer service. Now I know why Geico does not use them. Big mistake.
I go there for service. Their service reps do an excellent job though.

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.

If you like your car, do not take it here.

From the time I dropped my car off until the day I could drive it home was 12 weeks and 3 days. Desert Collision repeatedly had issues with bad communication, ordering the wrong parts, horrible workmanship, and an extremely slow pace. This place is a joke.

While my car was in the shop, the estimator made a few references to how he was going to be making a fat paycheck on this and that his body repair guy would be getting a nice bonus. They managed to get $12,000 from my insurance company. It took 3 months from a car accident with strictly cosmetic damage (front-end but nothing under the hood) to get the car back. When I got it back, I saw they got grease all over the inside fabric on the roof and visors. The steering wheel was crooked and the car pulled to the right. Driving it home from the shop, I had a blowout within 10 miles and had to have it towed back to them. They refused to repair or replace a damaged wheel where the accident occurred, saying they ran out of insurance money and that it would be out of the budget. They claimed I had a passenger in the car when I did not, and refused to replace two seat-belt covers damaged from the airbags, saying it was out of budget.

When I complained about the grease on the interior, they admitted to doing it and said they would clean it. When I picked the car back up from having it re-towed there from the blowout, I saw they had not cleaned it. They had the nerve of asking me to lie to the insurance company (they literally said 'lie') and say that my experience was positive.

1
★☆☆☆☆

If you like your car, do not take it here.

From the time I dropped my car off until the day I could drive it home was 12 weeks and 3 days. Desert Collision repeatedly had issues with bad communication, ordering the wrong parts, horrible workmanship, and an extremely slow pace. This place is a joke.

While my car was in the shop, the estimator made a few references to how he was going to be making a fat paycheck on this and that his body repair guy would be getting a nice bonus. They managed to get $12,000 from my insurance company. It took 3 months from a car accident with strictly cosmetic damage (front-end but nothing under the hood) to get the car back. When I got it back, I saw they got grease all over the inside fabric on the roof and visors. The steering wheel was crooked and the car pulled to the right. Driving it home from the shop, I had a blowout within 10 miles and had to have it towed back to them. They refused to repair or replace a damaged wheel where the accident occurred, saying they ran out of insurance money and that it would be out of the budget. They claimed I had a passenger in the car when I did not, and refused to replace two seat-belt covers damaged from the airbags, saying it was out of budget.

When I complained about the grease on the interior, they admitted to doing it and said they would clean it. When I picked the car back up from having it re-towed there from the blowout, I saw they had not cleaned it. They had the nerve of asking me to lie to the insurance company (they literally said 'lie') and say that my experience was positive.

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.

PLEASE READ before you go there!!!
These people are absolutely the worst.
Once I took my car over there, I was promised to get it back in a "couple of days" which lasted a couple of weeks. After signing off on the car and taking it home, soon I realized that the bumper was painted in a different shade!!! I took the car back to them, asked them to repaint it in its correct color, the manager started yelling at me, I had signed off on the car!!! The vehicle's operating manual was missing once I took my car back from them!!!

1
★☆☆☆☆

PLEASE READ before you go there!!!
These people are absolutely the worst.
Once I took my car over there, I was promised to get it back in a "couple of days" which lasted a couple of weeks. After signing off on the car and taking it home, soon I realized that the bumper was painted in a different shade!!! I took the car back to them, asked them to repaint it in its correct color, the manager started yelling at me, I had signed off on the car!!! The vehicle's operating manual was missing once I took my car back from them!!!

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.

Definitely the biggest mistake I've made in a while. I went there because my insurance co. AmFam recommended them and guaranteed there work. They replaced my chrome grille with a cheap plastic knock off. They didn't put the insulation blanket back under the hood. My oil cap is missing, and my air filter was laying down in the cold air dam and the clamp to hold it in place is also missing.When I called my adjuster to meet me down at desert and get this fixed I could tell over the phone I was wasting my time, he was already defending them and hadn't even seen my truck yet. He just made all these excuses for them, so amfam is getting the boot also. Now when you close the hood the whole grill rattles and looks like its going to snap in half. STAY CLEAR OF THIS PLACE.

1
★☆☆☆☆

Definitely the biggest mistake I've made in a while. I went there because my insurance co. AmFam recommended them and guaranteed there work. They replaced my chrome grille with a cheap plastic knock off. They didn't put the insulation blanket back under the hood. My oil cap is missing, and my air filter was laying down in the cold air dam and the clamp to hold it in place is also missing.When I called my adjuster to meet me down at desert and get this fixed I could tell over the phone I was wasting my time, he was already defending them and hadn't even seen my truck yet. He just made all these excuses for them, so amfam is getting the boot also. Now when you close the hood the whole grill rattles and looks like its going to snap in half. STAY CLEAR OF THIS PLACE.

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.

I would just like to take a minute and say how pleased I am with the work Desert Collision did on my 2009 Maxima. After being rear-ended, The other party's insurance sent a horribly low estimate to Desert. The shop handled it beautifully, and upon my arrival let me know that simply repairing the damage to the existing bumper cover wouldn't do. They revised the estimate, to replace with NEW parts, billed the insurance company directly, and sent me on my way. 3 days later, I had my car back, looking like I had just driven it off the lot. The outside had be washed and waxed, and the interior was cleaned as well. Would definately do business there again if I am ever violated by a wreck in the future! Thanks Desert!

5
★★★★★

I would just like to take a minute and say how pleased I am with the work Desert Collision did on my 2009 Maxima. After being rear-ended, The other party's insurance sent a horribly low estimate to Desert. The shop handled it beautifully, and upon my arrival let me know that simply repairing the damage to the existing bumper cover wouldn't do. They revised the estimate, to replace with NEW parts, billed the insurance company directly, and sent me on my way. 3 days later, I had my car back, looking like I had just driven it off the lot. The outside had be washed and waxed, and the interior was cleaned as well. Would definately do business there again if I am ever violated by a wreck in the future! Thanks Desert!

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.

I was refereed to Desert Collision by my dealership. What a treat, Mr Jim Whipple reviewed damages too my car so i understood what was needed, reviewed insurance process and showed me cars being worked on. I knew I was in good hands. They took me home in their shuttle van and picked me up when car was done. They did find additional work that was needed and handled it with my insurance company. Miss Monica at the front desk was great to work with also. My car was cleaned and shinning just like when it was new. Many thanks to all at DESERT COLLISION.

3
★★★☆☆

I was refereed to Desert Collision by my dealership. What a treat, Mr Jim Whipple reviewed damages too my car so i understood what was needed, reviewed insurance process and showed me cars being worked on. I knew I was in good hands. They took me home in their shuttle van and picked me up when car was done. They did find additional work that was needed and handled it with my insurance company. Miss Monica at the front desk was great to work with also. My car was cleaned and shinning just like when it was new. Many thanks to all at DESERT COLLISION.

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1 out of 1 people found this review helpful.

.

I had my car into Desert Collision after a rear end collision. I took it here because the top would not come down and it was the only certified body repair shop in town. I think my estimator lacked experience because his estimate and the associated repairs only fixed the costmetic items. I went back becaues of a noise and was told it was the tire protector flap "because I hit parking bumpers" and sent on my way. My regular BMW dealership service revealed serious structural damage that would have been the result of an accident and very unusual treatwear on the tires. Desert Collision took it back and hooked it up to the alignment machine (that they supposedly used before) and fixed it again. I had similar problems with delays but my calls were generally returned and the agent I dealt with is no longer there. I I had to return, I would ask to have Jim and Terry assigned to my vehicle as they appear to be more knowledgable than the team I had. Mostly I am upset because Desert Collision sent me down the road on a vehicle that would have eventually blew a tire if I had not had to get my oil changed under my dealership maintenance plan. Very disappointing.

1
★☆☆☆☆

I had my car into Desert Collision after a rear end collision. I took it here because the top would not come down and it was the only certified body repair shop in town. I think my estimator lacked experience because his estimate and the associated repairs only fixed the costmetic items. I went back becaues of a noise and was told it was the tire protector flap "because I hit parking bumpers" and sent on my way. My regular BMW dealership service revealed serious structural damage that would have been the result of an accident and very unusual treatwear on the tires. Desert Collision took it back and hooked it up to the alignment machine (that they supposedly used before) and fixed it again. I had similar problems with delays but my calls were generally returned and the agent I dealt with is no longer there. I I had to return, I would ask to have Jim and Terry assigned to my vehicle as they appear to be more knowledgable than the team I had. Mostly I am upset because Desert Collision sent me down the road on a vehicle that would have eventually blew a tire if I had not had to get my oil changed under my dealership maintenance plan. Very disappointing.

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1 out of 1 people found this review helpful.

.

I had my car taken there and they told me in the begining it would be only one week. After the first week was up i kept calling and wondering what was going on because my car still wasn't ready. So after about 3 more weeks of them lieing to me they called me and said your car is ready(mind you they never gave me a rental, i was 4 weeks without a car by there fault). So i went down to get my car and when i got there they said five more minutes, so i waited and waited, finally after a half an hour they bring my car out still wet from it being just washed and compound all over the bottom of the car and the car was so dusty inside it was ridiculous! I have took the car back twice and still they cant seem to get the smear marks out from them messing up the paint. I can't seem to figure out why they can't get the job done. Do not ever take your car there!!!! And the people were very rude!!

1
★☆☆☆☆

I had my car taken there and they told me in the begining it would be only one week. After the first week was up i kept calling and wondering what was going on because my car still wasn't ready. So after about 3 more weeks of them lieing to me they called me and said your car is ready(mind you they never gave me a rental, i was 4 weeks without a car by there fault). So i went down to get my car and when i got there they said five more minutes, so i waited and waited, finally after a half an hour they bring my car out still wet from it being just washed and compound all over the bottom of the car and the car was so dusty inside it was ridiculous! I have took the car back twice and still they cant seem to get the smear marks out from them messing up the paint. I can't seem to figure out why they can't get the job done. Do not ever take your car there!!!! And the people were very rude!!

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1 out of 1 people found this review helpful.

.

If you never want your phone calls returned. If you want to be lied to. I would take your car here. Horrible customer service. Every week they prolonged the date my car would be ready. When my car was finally ready one month later, they returned my key fob missing the actual key??? They tried to cover it up by putting scotch tape all over it. I will never have my car repaired here again!

1
★☆☆☆☆

If you never want your phone calls returned. If you want to be lied to. I would take your car here. Horrible customer service. Every week they prolonged the date my car would be ready. When my car was finally ready one month later, they returned my key fob missing the actual key??? They tried to cover it up by putting scotch tape all over it. I will never have my car repaired here again!

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1 out of 1 people found this review helpful.

.

We took our 2003 Jeep Liberty here to have some damage repaired. They gave us an estimate and gave us a schedule for time to repair it. I called on the day they told us it would be ready to check on the status and the manager Michelle told me that whilst they were putiing it back together, the door handle broke and that they would have to order another and it would be ready the following day. My wife went to pick up the vehicle the next day and Michelle told her they had to order another part that was not in the original estimate but that she would discount the part. Then they did not give us the key (My wife had hers). When we went back Michelle told my wife she remembered giving her the key however they found it in their shop and returned it. The repair was done but Michelle's hokey explanations and the whole matter was enough that we will go elsewhere if we need further service. We were disappointed but there are many places besides this to shop for more professional quality service!

1
★☆☆☆☆

We took our 2003 Jeep Liberty here to have some damage repaired. They gave us an estimate and gave us a schedule for time to repair it. I called on the day they told us it would be ready to check on the status and the manager Michelle told me that whilst they were putiing it back together, the door handle broke and that they would have to order another and it would be ready the following day. My wife went to pick up the vehicle the next day and Michelle told her they had to order another part that was not in the original estimate but that she would discount the part. Then they did not give us the key (My wife had hers). When we went back Michelle told my wife she remembered giving her the key however they found it in their shop and returned it. The repair was done but Michelle's hokey explanations and the whole matter was enough that we will go elsewhere if we need further service. We were disappointed but there are many places besides this to shop for more professional quality service!

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1 out of 1 people found this review helpful.

.

You can buy, sell, or value your car here. The people are very generous to you and they would give you the price that you need and deserve. The service there is quick and really good, and the price is not too high or too bad and they really welcome you there.

4
★★★★☆

You can buy, sell, or value your car here. The people are very generous to you and they would give you the price that you need and deserve. The service there is quick and really good, and the price is not too high or too bad and they really welcome you there.

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0 out of 1 people found this review helpful.

Review Partner
.

I would just like to take a minute and say how pleased I am with the work Desert Collision did on my 2009 Maxima. After being rear-ended, The other party's insurance sent a horribly low estimate to Desert. The shop handled it beautifully,

2
★★★★★

I would just like to take a minute and say how pleased I am with the work Desert Collision did on my 2009 Maxima. After being rear-ended, The other party's insurance sent a horribly low estimate to Desert. The shop handled it beautifully,

.

Desert Collision Center has a team of honest and trustworthy people which I found out after I took my car here. They took care of it in only a couple days, and explained everything to me thoroughly with details. They broke it down piece by

2
★★★★☆

Desert Collision Center has a team of honest and trustworthy people which I found out after I took my car here. They took care of it in only a couple days, and explained everything to me thoroughly with details. They broke it down piece by

.

You can buy, sell, or value your car here. The people are very generous to you and they would give you the price that you need and deserve. The service there is quick and really good, and the price is not too high or too bad and they

2
★★★★☆

You can buy, sell, or value your car here. The people are very generous to you and they would give you the price that you need and deserve. The service there is quick and really good, and the price is not too high or too bad and they

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AutoNation Collision Centers offer repair services on cars, trucks & sports utility vehicles. Our certified collision specialists are here to help.

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