Diversified Tire

★★★★☆

Automotive

Automotive
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I have done business with Diversified Tire every year since 2001. They are trustworthy people. They do good work, and are courteous, and fair. They are just a wonderful family business, and I'd recommend them, anytime. I've tried other places, and I've always come back to Diversified because they're the best.

5
★★★★★

I have done business with Diversified Tire every year since 2001. They are trustworthy people. They do good work, and are courteous, and fair. They are just a wonderful family business, and I'd recommend them, anytime. I've tried other places, and I've always come back to Diversified because they're the best.

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I had an exceptionally great customer service experience yesterday with Diversified Tire in Wasilla! The situation involved new rotors, Panama, kid logistics, and baby sitting... You see, my wife was leaving on a missions trip to Panama but we discovered that her Buick was in need of new rotors. The parts needed to be order but wouldn't arrive until after my wife left for her trip. This put me in a bind trying to figure out logistics of dropping the car off and getting my kids to soccer and baseball tryouts etc... (most of those things that my wonderful wife usually takes care of)... Anyway, I spoke with Judy at Diversified Tire who understood all the additional tasks on my plate and she took pity on me and voluntarily devised a plan to have Bonnie pick up my wife's car, have it repaired and then deliver it back to my home. In addition, Judy volunteered Bonnie to baby sit my kids the following week while I went to the airport to pick up my lovely wife up on a red eye flight returning from Panama... Seriously??? That is absolutely the best customer service experience I've ever had dealing with the purchase of a product or service... I'm pretty sure that they can handle anything down there at DT related to your vehicle... I might just drop by with my taxes later on and see if they can make any suggestions to increase my tax returns as well... why not, they go above and beyond with everything else!!! Oh, and just as a side note, they saved me money on the new rotors and the car now drives great! I am truly thankful to the Diversified Tire team, God Bless America!

5
★★★★★

I had an exceptionally great customer service experience yesterday with Diversified Tire in Wasilla! The situation involved new rotors, Panama, kid logistics, and baby sitting... You see, my wife was leaving on a missions trip to Panama but we discovered that her Buick was in need of new rotors. The parts needed to be order but wouldn't arrive until after my wife left for her trip. This put me in a bind trying to figure out logistics of dropping the car off and getting my kids to soccer and baseball tryouts etc... (most of those things that my wonderful wife usually takes care of)... Anyway, I spoke with Judy at Diversified Tire who understood all the additional tasks on my plate and she took pity on me and voluntarily devised a plan to have Bonnie pick up my wife's car, have it repaired and then deliver it back to my home. In addition, Judy volunteered Bonnie to baby sit my kids the following week while I went to the airport to pick up my lovely wife up on a red eye flight returning from Panama... Seriously??? That is absolutely the best customer service experience I've ever had dealing with the purchase of a product or service... I'm pretty sure that they can handle anything down there at DT related to your vehicle... I might just drop by with my taxes later on and see if they can make any suggestions to increase my tax returns as well... why not, they go above and beyond with everything else!!! Oh, and just as a side note, they saved me money on the new rotors and the car now drives great! I am truly thankful to the Diversified Tire team, God Bless America!

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I had an issue with my car which led to an issue with this business. It has taken sometime but in the end has been resolved in a manner that I believe has been agreed upon by both parties. In this I change my review from one star to three.
Overall it is a good place for tires and after this issue hopefully great with customer service!

3
★★★☆☆

I had an issue with my car which led to an issue with this business. It has taken sometime but in the end has been resolved in a manner that I believe has been agreed upon by both parties. In this I change my review from one star to three.
Overall it is a good place for tires and after this issue hopefully great with customer service!

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Today I got out my summer tires to have my studded ones changed over to discover that one of my summer tires had 4 very neat, very deep cuts in it. I am one to take very good care of what I have because replacements are expensive, and so for me to have hit something and not noticed the damage is next to impossible. Now I need to buy a new set of 4 tires because I do not see the sense in paying to have the defective tires put on to be stranded somewhere in the back country when it blows out. I commute 200 miles one way to work. My only conclusion is that Diversified Tire decided to take advantage of my wife, who took the car in for me because she works nearby, thinking they could get her to buy the new set upon spring changeover. I will never go back there especially because we have been loyal customers for years and in spite of that we are so taken advantage of.

2
★★☆☆☆

Today I got out my summer tires to have my studded ones changed over to discover that one of my summer tires had 4 very neat, very deep cuts in it. I am one to take very good care of what I have because replacements are expensive, and so for me to have hit something and not noticed the damage is next to impossible. Now I need to buy a new set of 4 tires because I do not see the sense in paying to have the defective tires put on to be stranded somewhere in the back country when it blows out. I commute 200 miles one way to work. My only conclusion is that Diversified Tire decided to take advantage of my wife, who took the car in for me because she works nearby, thinking they could get her to buy the new set upon spring changeover. I will never go back there especially because we have been loyal customers for years and in spite of that we are so taken advantage of.

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With the economy the way it is, I decided to shop around for new tires, an alignment, and shocks and struts for my '94 Crown Vic. I was very pleased to find a local business, Diversified Tires, had prices that out weighed the other major tire companies. I saved more than $400! They took the time to look at my car, before giving me a written estimate, and got my car in the next day. My final bill was even less than the quote. I found the staff to be pleasant and most helpful. I would recommend Diversified Tires to my friends, not only for their competitive prices, but speedy service and friendly employees.

2
★★★★★

With the economy the way it is, I decided to shop around for new tires, an alignment, and shocks and struts for my '94 Crown Vic. I was very pleased to find a local business, Diversified Tires, had prices that out weighed the other major tire companies. I saved more than $400! They took the time to look at my car, before giving me a written estimate, and got my car in the next day. My final bill was even less than the quote. I found the staff to be pleasant and most helpful. I would recommend Diversified Tires to my friends, not only for their competitive prices, but speedy service and friendly employees.

Pros: Prices, Service, and Attitude

Cons: Absolutely None!

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I purchased 8 cooper studded tires for winter, totalling $1500.00. Four for my dodge and four for my toyota. When wheels were balanced on dodge the wrong weights were used resulting in clear coat peeling off of two of the rims. I brought it to attention of manager and he was willing to rectify the situation but the owner had other plans. He came out of back of store and told me that I didn't know what I was talking about, all in front of two female customers. He proceeded to tell me that I was an idiot and was looking for a handout. All I wanted was for him to fix this situation. The clear coat on all four of my rims are now peeling and allowing water to build up under clear coat. I have never been treated so poorly in the 35 years of my life.

0
★☆☆☆☆

I purchased 8 cooper studded tires for winter, totalling $1500.00. Four for my dodge and four for my toyota. When wheels were balanced on dodge the wrong weights were used resulting in clear coat peeling off of two of the rims. I brought it to attention of manager and he was willing to rectify the situation but the owner had other plans. He came out of back of store and told me that I didn't know what I was talking about, all in front of two female customers. He proceeded to tell me that I was an idiot and was looking for a handout. All I wanted was for him to fix this situation. The clear coat on all four of my rims are now peeling and allowing water to build up under clear coat. I have never been treated so poorly in the 35 years of my life.

Pros: none

Cons: bad customer service

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I was very happy with the service I received here. I was in a desperate situation, and they were able to take me in right away, and did the necessary repairs in a short time. I appreciated how quickly they did a quality job.

5
★★★★★

I was very happy with the service I received here. I was in a desperate situation, and they were able to take me in right away, and did the necessary repairs in a short time. I appreciated how quickly they did a quality job.

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