Ashley Homestore

★★★★☆
  • 4711 E Ray Rd

    Phoenix, AZ 85044

    Map & Directions
  • 480-775-4663

Home & Garden

Home & Garden
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Discover top-selling, US built furniture and home decor. We provide great pricing on stylish furniture for your home! Visit a showroom and speak with one of our home specialists today!

5
★★★★★

Discover top-selling, US built furniture and home decor. We provide great pricing on stylish furniture for your home! Visit a showroom and speak with one of our home specialists today!

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We ordered a desk set in the Memorial day sale. We was told that it would be delivered one month later, June 25th. It is a sad news, but we accepted. Three days before the delivery date, we got a call that the delivery is delayed to July 16th. The customer service didn't even bother to give any explanation. I really want the pieces, so we wait. Now it is 3 days before the 16th. We got another call that it is delayed again for another week. Nothing that we can do.

The credit card is charged in full right at the purchase. If you don't care waiting and hold the money for a couple months before you really get your furniture, you can try this store.

1
★☆☆☆☆

We ordered a desk set in the Memorial day sale. We was told that it would be delivered one month later, June 25th. It is a sad news, but we accepted. Three days before the delivery date, we got a call that the delivery is delayed to July 16th. The customer service didn't even bother to give any explanation. I really want the pieces, so we wait. Now it is 3 days before the 16th. We got another call that it is delayed again for another week. Nothing that we can do.

The credit card is charged in full right at the purchase. If you don't care waiting and hold the money for a couple months before you really get your furniture, you can try this store.

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I purchased a furniture set late January in cash, and the bedroom set was delivered today. Upon delivery, a night stand was broken. I refused this item per the delivery man's recommendation, and was told I would get the replacement, probably, in a few days. When I talked to the customer service representative, she said that someone would confirm a delivery date within 72 hours, but it will probably be late May when I would get the new night stand. Three additional months!

In addition to the broken night stand, I examined my furniture and found a scratch on the dresser, a broken dresser drawer, and splintered wood on the chest. I called the customer service phone number, and waited on hold for 10 mins. I was informed their computer systems were down, and that I needed to call back in 20 mins. I asked to speak to a supervisor. They took my name and number, and I have yet to hear back.

I called the corporate customer service line, and I was told I needed to speak directly with the local store. Once again, no help was given.

I was really excited to receive my new furniture set, and I have been extremely disappointed not only with the condition in which I received the product, but also with the lack of customer service I have been given.

Ashley Furniture was more than happy to take my money, however they have not been able to provide me the product that I was promised at purchase. Last purchase I will ever make with Ashley Furniture. Buyer beware!!!!

1
★☆☆☆☆

I purchased a furniture set late January in cash, and the bedroom set was delivered today. Upon delivery, a night stand was broken. I refused this item per the delivery man's recommendation, and was told I would get the replacement, probably, in a few days. When I talked to the customer service representative, she said that someone would confirm a delivery date within 72 hours, but it will probably be late May when I would get the new night stand. Three additional months!

In addition to the broken night stand, I examined my furniture and found a scratch on the dresser, a broken dresser drawer, and splintered wood on the chest. I called the customer service phone number, and waited on hold for 10 mins. I was informed their computer systems were down, and that I needed to call back in 20 mins. I asked to speak to a supervisor. They took my name and number, and I have yet to hear back.

I called the corporate customer service line, and I was told I needed to speak directly with the local store. Once again, no help was given.

I was really excited to receive my new furniture set, and I have been extremely disappointed not only with the condition in which I received the product, but also with the lack of customer service I have been given.

Ashley Furniture was more than happy to take my money, however they have not been able to provide me the product that I was promised at purchase. Last purchase I will ever make with Ashley Furniture. Buyer beware!!!!

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I bought nearly $5k worth of furniture from this store and regret every penny of it. From start to finish, this was the worst experience possible. The salesman tried to sneak an extra $500 onto our contract because he miscalculated after

3
★★★★★

I bought nearly $5k worth of furniture from this store and regret every penny of it. From start to finish, this was the worst experience possible. The salesman tried to sneak an extra $500 onto our contract because he miscalculated after

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I furnished my entire home from Ashley iat 48th St & Ray Rd. My salesperson, BJ, was the most helpful and creative person I've ever dealt with. He helped me select furniture, paint colors, decor items, and even came to my home on his day off to help me with all my decorating. This guy knows what service is all about! It's all turned out beautifully and I couldn't have done it without him. If you need furniture, I highly recommend you ask for BJ.

5
★★★★★

I furnished my entire home from Ashley iat 48th St & Ray Rd. My salesperson, BJ, was the most helpful and creative person I've ever dealt with. He helped me select furniture, paint colors, decor items, and even came to my home on his day off to help me with all my decorating. This guy knows what service is all about! It's all turned out beautifully and I couldn't have done it without him. If you need furniture, I highly recommend you ask for BJ.

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I could not get out of the store fast enough. The experience was like shopping for a car with the pushy salesmen that followed me around the store yakking all the time.
I am going back to Ashley's, but, not to the one in Arrowhead.

1
★☆☆☆☆

I could not get out of the store fast enough. The experience was like shopping for a car with the pushy salesmen that followed me around the store yakking all the time.
I am going back to Ashley's, but, not to the one in Arrowhead.

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Our experience with this Ashley furniture store has been the best of any furniture store so far. The sales representatives were helpful and not pushy. We bought a 3pc sofa set at a great price. It came on the day promised and a follow service call for a minor touch-up was setup within a few days of our call without any hassle. Thank you Ashley furniture!

5
★★★★★

Our experience with this Ashley furniture store has been the best of any furniture store so far. The sales representatives were helpful and not pushy. We bought a 3pc sofa set at a great price. It came on the day promised and a follow service call for a minor touch-up was setup within a few days of our call without any hassle. Thank you Ashley furniture!

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We went shopping at many different furniture stores this summer but were very impressed with the values and quality we found at Ashley Furniture. The salespeople we met were not high pressure. We purchased 2 sofas which took about 3 weeks to deliver. We were able to test the microfiber's durability immediately as one of the delivery men left a big sweaty, dirty hand print on the side of the stone colored sofa. Amazingly it wiped right off with water. We did have to have a customer service person come to our home to perform some minor repairs to the fabric, which was bunched up at the bottom. Overall we were pretty satisfied with the merchandise and the customer service.

PROS: quality furniture at hard to beat prices
CONS: good financing only if you spent a LOT of money

4
★★★★☆

We went shopping at many different furniture stores this summer but were very impressed with the values and quality we found at Ashley Furniture. The salespeople we met were not high pressure. We purchased 2 sofas which took about 3 weeks to deliver. We were able to test the microfiber's durability immediately as one of the delivery men left a big sweaty, dirty hand print on the side of the stone colored sofa. Amazingly it wiped right off with water. We did have to have a customer service person come to our home to perform some minor repairs to the fabric, which was bunched up at the bottom. Overall we were pretty satisfied with the merchandise and the customer service.

PROS: quality furniture at hard to beat prices
CONS: good financing only if you spent a LOT of money

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Ashley Furniture offers good quality furniture at really great prices. They sell name brands like Lane and Bassett... nothing fancy but it will hold up for a long time.

4
★★★★☆

Ashley Furniture offers good quality furniture at really great prices. They sell name brands like Lane and Bassett... nothing fancy but it will hold up for a long time.

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I bought a couch here about a month or so ago. I am very happy with the price they gave me. The manager gave me an extra 5% off the price and they said it would take 6 to 8 weeks to deliver it to me. To my surprise I got it in two weeks after I ordered it. The delivery guys were very professional and hardworking and set up my couch quickly. I had a wonderful experience and would go back if I were in the market for more furniture.

5
★★★★★

I bought a couch here about a month or so ago. I am very happy with the price they gave me. The manager gave me an extra 5% off the price and they said it would take 6 to 8 weeks to deliver it to me. To my surprise I got it in two weeks after I ordered it. The delivery guys were very professional and hardworking and set up my couch quickly. I had a wonderful experience and would go back if I were in the market for more furniture.

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I recently bought a couch sectional in here and they discounted the price for me. I was really impressed. The price was not bad to begin with. They do have great sales and friendly employees. The only down fall is it takes 4-6 weeks to get your furniture in because they make it as it is ordered. But I couldnt find a better deal anywhere else so I am completely happy with my purchase.

5
★★★★★

I recently bought a couch sectional in here and they discounted the price for me. I was really impressed. The price was not bad to begin with. They do have great sales and friendly employees. The only down fall is it takes 4-6 weeks to get your furniture in because they make it as it is ordered. But I couldnt find a better deal anywhere else so I am completely happy with my purchase.

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Ashely Furniture has some nice quality furniture at good prices. They have some great prices if you buy sets it is discounted a lot. The sales people in here are helpful and not at all pushy which makes the whole experience great. The only downfall with this place is it takes abou six weeks to get your furniture after ordering it.

4
★★★★☆

Ashely Furniture has some nice quality furniture at good prices. They have some great prices if you buy sets it is discounted a lot. The sales people in here are helpful and not at all pushy which makes the whole experience great. The only downfall with this place is it takes abou six weeks to get your furniture after ordering it.

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More about Ashley Homestore

Discover a furniture store in Chandler with great pricing on stylish and durable furniture in Chandler AZ and Gilbert furniture. Come see what sets us apart from other furniture stores in Chandler. PRODUCTS: Living Room, Dining Room, BedRoom, Home Office, Home Entertainment, Mattresses, Accessories, Lighting, Rugs.

 

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