Lafayette Car Wash Detail Ctr

★★★★☆
  • 3319 Mt Diablo Blvd

    Lafayette, CA 94549

    Map & Directions
  • 925-283-1190

About Lafayette Car Wash Detail Ctr

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Automotive

Automotive
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4.2 5
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On Aug. 26 I stopped at a store and picked up a DVD I had ordered for my husband's birthday: THE HISTORY OF STRIPTEASE IN AMERICA. I told the clerk to save the bag and hand carried the DVD to my car where I laid it on the passenger seat with some other purchases I had made earlier that day. My next stop was the Lafayette Car Wash. When they were through washing the car, the DVD was GONE. I brought this to the Manager's attention, who told me he reviewed the film of the car being washed, and did not see any employee steal the DVD. I explained to him the details but he refused to do anything about it, despite the fact that my husband and I have used this car wash for years and never had a problem before. So to other potential customers I say: BEWARE -- this firm will not do anything about it if there is a theft from your car while it is in their custody!!

1
★☆☆☆☆

On Aug. 26 I stopped at a store and picked up a DVD I had ordered for my husband's birthday: THE HISTORY OF STRIPTEASE IN AMERICA. I told the clerk to save the bag and hand carried the DVD to my car where I laid it on the passenger seat with some other purchases I had made earlier that day. My next stop was the Lafayette Car Wash. When they were through washing the car, the DVD was GONE. I brought this to the Manager's attention, who told me he reviewed the film of the car being washed, and did not see any employee steal the DVD. I explained to him the details but he refused to do anything about it, despite the fact that my husband and I have used this car wash for years and never had a problem before. So to other potential customers I say: BEWARE -- this firm will not do anything about it if there is a theft from your car while it is in their custody!!

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0 out of 1 people found this review helpful.

Business Response:

Dear Valued Customer, I remember this incident very clearly. I remember we both looked at the video camera directly above your vehicle which showed your car thoughout the wash process. I remember we saw no evidence of any video on your front seat which was clearly visible. Our long time employees whom worked on your car clearly remember that there was never such a video on the seat. I do again appologize for the misunderstand and hope that we can regain your trust in the future. If there is anything we can do, please don't hesitate to call me directly at the car wash. Sincerely, Blake Wellen
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On Aug. 26 I stopped at a store and picked up a DVD I had ordered for my husband's birthday: THE HISTORY OF STRIPTEASE IN AMERICA. I told the clerk to save the bag and hand carried the DVD to my car where I sat it on the passenger seat

3
★★★★★

On Aug. 26 I stopped at a store and picked up a DVD I had ordered for my husband's birthday: THE HISTORY OF STRIPTEASE IN AMERICA. I told the clerk to save the bag and hand carried the DVD to my car where I sat it on the passenger seat

Cons: Don't care when customer's things are stolen from their car.

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dont spend your money herethey are lazy and very overpriced you can go to sponges in sanramone it is a drive but well worth it.

3
★★★★★

dont spend your money herethey are lazy and very overpriced you can go to sponges in sanramone it is a drive but well worth it.

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These guys are extremely friend and helpful for what I needed done to my car, the detailling job was great too. The prices are decent and what you would expect for a Lafayette nice east bay town, not cheap but decent. Overall great job, nice waiting area for the car and I was happy.

4
★★★★☆

These guys are extremely friend and helpful for what I needed done to my car, the detailling job was great too. The prices are decent and what you would expect for a Lafayette nice east bay town, not cheap but decent. Overall great job, nice waiting area for the car and I was happy.

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1 out of 1 people found this review helpful.

Business Response:

We appreciate your kind words. If there is anything else in the future that you feel we should look to improve upon, please do not hesitate to let me know. We look forward to seeing you soon.
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This car wash does an excellent job and has very friendly service. They are fast but there is also a gift shop and a waiting deck area so that you can relax while your car is being washed. The prices are somewhat reasonable.

4
★★★★☆

This car wash does an excellent job and has very friendly service. They are fast but there is also a gift shop and a waiting deck area so that you can relax while your car is being washed. The prices are somewhat reasonable.

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1 out of 1 people found this review helpful.

Business Response:

Thanks so much for your review. We do our best to maintain the best quality for our valued customers when it comes to washing every car. Please come again soon.

Message from Lafayette Car Wash Detail Ctr

Our valued customers are everything to us. We strive to make each person's experience at the Lafayette Car Wash a pleasant one. Please do not hesitate to let us know of any suggestions or comments you have about our services and your experience here.

We look forward to serving you soon.

The Lafayette Car Wash Family.

More about Lafayette Car Wash Detail Ctr

We are a Full Service Car Wash and Detail Center. We specialize in Paintless Dent Removal, Paint and Body Repair, and Windshield Repair. We have been graciously voted "Best of the East Bay" by Diablo Magazine for the past 6 Years.

 

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