Hernandez Tire Sales

★★★☆☆

Automotive

Automotive
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FLASHBACK to December 2012: Wow! Fellow reviewers were right on with this business. Called about 6:00pm on Friday and asked if I got there by 6:20 if they could do a tire balance. Liz told me no problem. With traffic I get there at 6:30, they have me pull right up and start right away. I tell them I have "Death Wobble" on 2 front tires. Instead of upselling Alex tells me to get the 2 front tires balanced at $9 a tire. I am out by 6:45. Super friendly, super fast (but not at the expense of quality), and provide the service and products I need. Oh, and now car drives super smooth and no white knuckling it!
FLASH FORWARD: Since my experience with Hernandez Tires Sales in December 2012 I have always recommended them to friends and family (I cannot say with certainty how many have actually gone there). So on August 21 my niece tells me she needed to get tires for her vehicle and if there was a location I knew of. I immediately told her of Hernandez Tires Sales and even called to verify they had the right size tires for her vehicle available for her. They did and she asked me to go with her to the location. So I told her I would meet her there at 6:15pm on Thursday, August 22, 2013.
I arrive in my vehicle at 6:16pm and park in their parking lot to wait for my niece to arrive. At about 6:20pm one of the employees (bald) comes to the passenger side of my vehicle and politely asks me if I have been helped. When he is speaking to me I can see that the other employees can see him speaking with me. I politely tell him that my niece should be here in a couple minutes to get tires and I told her to hurry and be there before 6:30pm. He tells me not a problem and just let them know when we're ready.
2 minutes later another employee (young guy who had already seen the bald employee come up to my car window) comes up to the same passenger window. In a confrontation tone he tells me "You been parked in our parking lot awhile, can I help you?" I tell him that I just told the bald employee I was waiting on my niece who should be here any minute to buy tires. He then tells me in a more aggressive tone "Well you're in our parking lot and I need to know what you're doing here". I then told him that he was just standing over there and saw the bald employee talk to me and he did not need to speak to me like that. His response, again in an aggressive tone was "Like I said you're in our parking lot and I need to know what you're doing here." I then told him "Really that's how you speak to customers?"
I then exited my vehicle to see if the owner is there and ask the young guy if the older gentleman, the owner is there. He tells me he doesn't know. So I decide to go inside. Once inside the bald employee sees me and says in a polite manner "You guys ready to be helped?" I tell him no and that I had an issue with the young guy employee. The bald employee then asked me what occurred. I tell him what happened. As I am telling him what happened, the young guy employee comes in and stands by the bald employee and they give each other a quick look.
Once the two employees had their quick look to each other, the bald employee's demeanor changed. He was no longer smiling. When I finish telling the bald employee what occurred his response to me was "Well he just wanted to know what you were doing in the business parking lot since you had been parked there for a while and he can asks you if he wants to". I then told the bald employee that that was fine but that the young guy employee has already seen him talk to me and that the young guy employee didn't need to be rude to customers. I then reiterated to the bald employee that I had been recommending Hernandez Tire Sales to family and friends and that my niece was driving up any minute.
The bald employee's response to me verbatim was "WE DON'T NEED YOUR BUSINESS". I then told him "Fine I definitely won't come again and my niece is not getting her tires here either, I'm done." As I walked out both the bald employee and young guy employee followed me out and even though I did not say anything to them the bald employee said to me in an aggressive tone "Don't come into my business and talk to us that way, you can leave we don't need you or your business." I then told him "Was I loud or did I curse at you, all I said to you was that your employees do not need to be rude to customers but I'm done with you." The bald employee then stated "Well you can just leave"
As I was walking to my car my niece pulled up in her car. Another employee then tried to speak with her and I walked to her car and told her to stop speaking with him and not to get out of her and that she was not getting tire here. We left and will NEVER return to Hernandez Tire Sales.
What a shame: So Hernandez Tire Sales, not only have you lost my business since you say you don't need my business but I will make it a point to let family and friends know NOT to go there either.

1
★☆☆☆☆

FLASHBACK to December 2012: Wow! Fellow reviewers were right on with this business. Called about 6:00pm on Friday and asked if I got there by 6:20 if they could do a tire balance. Liz told me no problem. With traffic I get there at 6:30, they have me pull right up and start right away. I tell them I have "Death Wobble" on 2 front tires. Instead of upselling Alex tells me to get the 2 front tires balanced at $9 a tire. I am out by 6:45. Super friendly, super fast (but not at the expense of quality), and provide the service and products I need. Oh, and now car drives super smooth and no white knuckling it!
FLASH FORWARD: Since my experience with Hernandez Tires Sales in December 2012 I have always recommended them to friends and family (I cannot say with certainty how many have actually gone there). So on August 21 my niece tells me she needed to get tires for her vehicle and if there was a location I knew of. I immediately told her of Hernandez Tires Sales and even called to verify they had the right size tires for her vehicle available for her. They did and she asked me to go with her to the location. So I told her I would meet her there at 6:15pm on Thursday, August 22, 2013.
I arrive in my vehicle at 6:16pm and park in their parking lot to wait for my niece to arrive. At about 6:20pm one of the employees (bald) comes to the passenger side of my vehicle and politely asks me if I have been helped. When he is speaking to me I can see that the other employees can see him speaking with me. I politely tell him that my niece should be here in a couple minutes to get tires and I told her to hurry and be there before 6:30pm. He tells me not a problem and just let them know when we're ready.
2 minutes later another employee (young guy who had already seen the bald employee come up to my car window) comes up to the same passenger window. In a confrontation tone he tells me "You been parked in our parking lot awhile, can I help you?" I tell him that I just told the bald employee I was waiting on my niece who should be here any minute to buy tires. He then tells me in a more aggressive tone "Well you're in our parking lot and I need to know what you're doing here". I then told him that he was just standing over there and saw the bald employee talk to me and he did not need to speak to me like that. His response, again in an aggressive tone was "Like I said you're in our parking lot and I need to know what you're doing here." I then told him "Really that's how you speak to customers?"
I then exited my vehicle to see if the owner is there and ask the young guy if the older gentleman, the owner is there. He tells me he doesn't know. So I decide to go inside. Once inside the bald employee sees me and says in a polite manner "You guys ready to be helped?" I tell him no and that I had an issue with the young guy employee. The bald employee then asked me what occurred. I tell him what happened. As I am telling him what happened, the young guy employee comes in and stands by the bald employee and they give each other a quick look.
Once the two employees had their quick look to each other, the bald employee's demeanor changed. He was no longer smiling. When I finish telling the bald employee what occurred his response to me was "Well he just wanted to know what you were doing in the business parking lot since you had been parked there for a while and he can asks you if he wants to". I then told the bald employee that that was fine but that the young guy employee has already seen him talk to me and that the young guy employee didn't need to be rude to customers. I then reiterated to the bald employee that I had been recommending Hernandez Tire Sales to family and friends and that my niece was driving up any minute.
The bald employee's response to me verbatim was "WE DON'T NEED YOUR BUSINESS". I then told him "Fine I definitely won't come again and my niece is not getting her tires here either, I'm done." As I walked out both the bald employee and young guy employee followed me out and even though I did not say anything to them the bald employee said to me in an aggressive tone "Don't come into my business and talk to us that way, you can leave we don't need you or your business." I then told him "Was I loud or did I curse at you, all I said to you was that your employees do not need to be rude to customers but I'm done with you." The bald employee then stated "Well you can just leave"
As I was walking to my car my niece pulled up in her car. Another employee then tried to speak with her and I walked to her car and told her to stop speaking with him and not to get out of her and that she was not getting tire here. We left and will NEVER return to Hernandez Tire Sales.
What a shame: So Hernandez Tire Sales, not only have you lost my business since you say you don't need my business but I will make it a point to let family and friends know NOT to go there either.

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inexpensive used tire shop, I've been going here for more than 5 years. Never had a problem with the tires. The workers there are very helpful. Quick and courteous service.

4
★★★★☆

inexpensive used tire shop, I've been going here for more than 5 years. Never had a problem with the tires. The workers there are very helpful. Quick and courteous service.

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1 out of 1 people found this review helpful.

Business Response:

Thank you for the 4 star review! We are Proud to be Fast, Reliable, and Affordable. Thank you for making us your #1 Tire Shop in San Diego.
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Hernandez tires is a great little place. I've been going to them for all my tire needs for almost 10yrs. The guys are quick and honest, they don't try to overcharge you for tires even if you need just one.

4
★★★★☆

Hernandez tires is a great little place. I've been going to them for all my tire needs for almost 10yrs. The guys are quick and honest, they don't try to overcharge you for tires even if you need just one.

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1 out of 1 people found this review helpful.

Business Response:

Thank you for being faithful the past 10 years! We sincerely appreciate your business! Thanks again!

Message from Hernandez Tire Sales

We strive to provide fast, reliable service to all of San Diego County. We are proud to be serving the community of Chula Vista for over 35 years. Thank you for making us Chula Vista's Most Trusted Tire Shop!

More about Hernandez Tire Sales

Rim and Tire Repair* Rotations* Mounting and Balancing* New and Used Tires

 

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