B & R Lawnmower

★☆☆☆☆

Home & Garden

Home & Garden
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Very poor service. Did not get my saw running right, then told me I didn't know what I was talking about. Never go back there. $70!!!

0
★☆☆☆☆

Very poor service. Did not get my saw running right, then told me I didn't know what I was talking about. Never go back there. $70!!!

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This was really disappointing. I have been using chain saws for 40 years. My Echo saw, which I have used for 3 or 4 years, began running rough when I had to cut sideways under load, and kept crapping out. I took it in to B&R for service and told them what was happening. They charged me $70 to service it, a bit high, but not unreasonable. When I got it back, I went to cut down a small tree (8"" diameter) and it did the same thing, just would not stay at full RPM under load. It took me several minutes to finish the cut, not a safe thing! I went back to B&R and they argued with me, said there was nothing wrong, then said I didn't know how to use a saw. The technician actually got nasty with me and said I was stupid. Even after I showed them what it was doing by cutting a log, they would not agree to do anything to fix the saw.

0
★☆☆☆☆

This was really disappointing. I have been using chain saws for 40 years. My Echo saw, which I have used for 3 or 4 years, began running rough when I had to cut sideways under load, and kept crapping out. I took it in to B&R for service and told them what was happening. They charged me $70 to service it, a bit high, but not unreasonable. When I got it back, I went to cut down a small tree (8"" diameter) and it did the same thing, just would not stay at full RPM under load. It took me several minutes to finish the cut, not a safe thing! I went back to B&R and they argued with me, said there was nothing wrong, then said I didn't know how to use a saw. The technician actually got nasty with me and said I was stupid. Even after I showed them what it was doing by cutting a log, they would not agree to do anything to fix the saw.

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I even brought the old air filter with me, which he didn't have. He offered a different filter and said it would work, but it didn't.

1
★★☆☆☆

I even brought the old air filter with me, which he didn't have. He offered a different filter and said it would work, but it didn't.

Pros: lot's of gardening equipment

Cons: bad advice

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