Waiters On Wheels Inc

★★★☆☆
  • 5425 Mission St

    San Francisco, CA 94112

    Map & Directions
  • 415-452-6600

Food

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I spend half the year abroad on business & when I come back have a lot of partner-clients to meet. In the Bay Area I always call WOW for food. That would be about once or twice a week. Except for the minor mistakes, missing sauce, overcooked steak, etc. which can be attributed to the restaurant , the service has been excellent. Food is hot, delivery charge reasonable and only a couple of times they were more than 20 minutes late. I never had a rude rep, maybe they have improved the last few years since the negative reviews. Today I'm ordering platters of appetizers from Mezes Greek restaurant for an afternoon meeting. So convenient !!!

2
★★★★★

I spend half the year abroad on business & when I come back have a lot of partner-clients to meet. In the Bay Area I always call WOW for food. That would be about once or twice a week. Except for the minor mistakes, missing sauce, overcooked steak, etc. which can be attributed to the restaurant , the service has been excellent. Food is hot, delivery charge reasonable and only a couple of times they were more than 20 minutes late. I never had a rude rep, maybe they have improved the last few years since the negative reviews. Today I'm ordering platters of appetizers from Mezes Greek restaurant for an afternoon meeting. So convenient !!!

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WOW, this has been the WORST experience of my life. The service they provide is at best minimal. The reps are non responsive and management is non-existent. Recently ordered and was told delivery was free with a $20 order. I placed order for $40 and was charged delivery fee. I called and the operator told me ""we charge for delivery and that is that and I was ""crazy"" for thinking that they did not. I referred to the web page and coupon in my hand and he replied ""whatever, we charge for delivery"". So because I apparently enjoy pain, I asked to speak to a manager who this person told me I could not as the answer is no free delivery. I then asked for the managers name which the agent replied Mernick but he is never around. I asked his last name and the agent replied, ""it is in the book, if you want it so bad, look it up"". I then asked again and he reluctantly replied Mernick Mansoft. I then asked the agents name who said it was none of my business and hung up. I then called the corp office in San Francisco and was greated by a super friendly receptionist said I had gone through such a horrible time that she was transferring me to a Vice President. Turns out he was not taking calls, but she would put me through to another VP who would call me right back as he was the best. I left a message for this VP twice and he never bothered to return the call. It is not even about the money at this point, it is just about the service and the level of people that they allow to have access to our credit cards, addresses and phone numbers. It is very scary. STAY AWAY!\r\n

0
★☆☆☆☆

WOW, this has been the WORST experience of my life. The service they provide is at best minimal. The reps are non responsive and management is non-existent. Recently ordered and was told delivery was free with a $20 order. I placed order for $40 and was charged delivery fee. I called and the operator told me ""we charge for delivery and that is that and I was ""crazy"" for thinking that they did not. I referred to the web page and coupon in my hand and he replied ""whatever, we charge for delivery"". So because I apparently enjoy pain, I asked to speak to a manager who this person told me I could not as the answer is no free delivery. I then asked for the managers name which the agent replied Mernick but he is never around. I asked his last name and the agent replied, ""it is in the book, if you want it so bad, look it up"". I then asked again and he reluctantly replied Mernick Mansoft. I then asked the agents name who said it was none of my business and hung up. I then called the corp office in San Francisco and was greated by a super friendly receptionist said I had gone through such a horrible time that she was transferring me to a Vice President. Turns out he was not taking calls, but she would put me through to another VP who would call me right back as he was the best. I left a message for this VP twice and he never bothered to return the call. It is not even about the money at this point, it is just about the service and the level of people that they allow to have access to our credit cards, addresses and phone numbers. It is very scary. STAY AWAY!\r\n

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The phone service was sloppy, time-to-delivery was 2 hr 15 mins (food wasn't remotely warm), and the delivery service was unprofessional (rude, actually) and semi-disgusting. In fact, the delivery person didn't even have change; they simply expected the balance as a tip despite being 90 minutes late. I will eat dog biscuits next time if I have to choose between them and WOW. Stunning that they're even in business.

0
★☆☆☆☆

The phone service was sloppy, time-to-delivery was 2 hr 15 mins (food wasn't remotely warm), and the delivery service was unprofessional (rude, actually) and semi-disgusting. In fact, the delivery person didn't even have change; they simply expected the balance as a tip despite being 90 minutes late. I will eat dog biscuits next time if I have to choose between them and WOW. Stunning that they're even in business.

Pros: none. definitely none.

Cons: delivery time, professionalism, restaurant selection

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The operator on the phone was unprofessional. And guess what, he was one of the vice presidents. You think someone that high of position should be more curteous and know how to perform customer service. \r\nKevin, way to go to achieve business development! I don't know how you can become a vice president.\r\n\r\nThe gift card that I ordered was delivered but I wasn't there. According to the driver, he stayed for half hour to wait for me. According to my co-worker he stayed only for few minutes and left. I am assuming he stayed back in his car. I called back within 25 minutes and the driver was already back in their office. WHA??\r\n\r\nSo I asked that the gift card be delivered one more time. And the office said a driver would come at 4:30. It was 4:40 and no one came. So I called back the office and they said that they couldn't deliver because they couldn't find a driver to deliver the gift card on time. WHA?? No warning calls for me??\r\n\r\nI asked for a free delivery and they said no. I guess their business is doing well that they can sacrifice a $100 gift card and a future business from 200-employee firm.

1
★★☆☆☆

The operator on the phone was unprofessional. And guess what, he was one of the vice presidents. You think someone that high of position should be more curteous and know how to perform customer service. \r\nKevin, way to go to achieve business development! I don't know how you can become a vice president.\r\n\r\nThe gift card that I ordered was delivered but I wasn't there. According to the driver, he stayed for half hour to wait for me. According to my co-worker he stayed only for few minutes and left. I am assuming he stayed back in his car. I called back within 25 minutes and the driver was already back in their office. WHA??\r\n\r\nSo I asked that the gift card be delivered one more time. And the office said a driver would come at 4:30. It was 4:40 and no one came. So I called back the office and they said that they couldn't deliver because they couldn't find a driver to deliver the gift card on time. WHA?? No warning calls for me??\r\n\r\nI asked for a free delivery and they said no. I guess their business is doing well that they can sacrifice a $100 gift card and a future business from 200-employee firm.

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This service is getting worse and worse every year. The staff is extremely unprofessional. THe phone staff and the waiters are incompetent and rude. More and more often they are late with their deliveries. And of course the waiters will still give you attitude when you don't give them a huge tip after they are half an hour late. And after they spill sauce all over the damn place and the food comes cold. Overall, this service is a ripoff and not worth the trouble.

1
★★☆☆☆

This service is getting worse and worse every year. The staff is extremely unprofessional. THe phone staff and the waiters are incompetent and rude. More and more often they are late with their deliveries. And of course the waiters will still give you attitude when you don't give them a huge tip after they are half an hour late. And after they spill sauce all over the damn place and the food comes cold. Overall, this service is a ripoff and not worth the trouble.

Cons: lack of service, professionalism and accountability

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...and your pajamas are too mussy to go out in...Waiters on Wheels is a Godsend! There *is* an extra delivery charge, but think of the money you're saving on laundry, bath water, and gas. I have found them to be kind and courteous and usually faster than I'd expected!

2
★★★★★

...and your pajamas are too mussy to go out in...Waiters on Wheels is a Godsend! There *is* an extra delivery charge, but think of the money you're saving on laundry, bath water, and gas. I have found them to be kind and courteous and usually faster than I'd expected!

Pros: simple, easy, no need to leave home

.

WOW is a good concept because if you have gotten tired of only having pizza or chinese delivered to your home, WOW has many options from plenty of great resturants. I was addicted to one resturants seafood pasta and calamari. The major problem with the service is expense and LONG wait times. I have often waited more than an hour for my food. WOW is useful if you happen to live in an out of the way spot that has few resturants nearby and fewer that deliver, but if you live in a resturant plentiful neighborhood, do not use WOW.

1
★★★☆☆

WOW is a good concept because if you have gotten tired of only having pizza or chinese delivered to your home, WOW has many options from plenty of great resturants. I was addicted to one resturants seafood pasta and calamari. The major problem with the service is expense and LONG wait times. I have often waited more than an hour for my food. WOW is useful if you happen to live in an out of the way spot that has few resturants nearby and fewer that deliver, but if you live in a resturant plentiful neighborhood, do not use WOW.

Pros: Resturant selection

Cons: expensive, long delivery wait

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We hesitated to use WOW with all the negative reviews but we were in a pinch. We used them to deliver Paxti's pizza - great pizza but absolutely no where to park if you need to pick it up. Not only did they deliver on time but the food was hot! If our experience was out of the ordinary we will take our chances. We will definately use them again.

2
★★★★☆

We hesitated to use WOW with all the negative reviews but we were in a pinch. We used them to deliver Paxti's pizza - great pizza but absolutely no where to park if you need to pick it up. Not only did they deliver on time but the food was hot! If our experience was out of the ordinary we will take our chances. We will definately use them again.

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Food took over 2 hours to arrive. My soup was cold, and flatware wasn't provided. They didn't bring dessert we ordered. Their customer service was horrible. Do not use this service ever - you will just be cranky and hungry, a very bad combo.

0
★☆☆☆☆

Food took over 2 hours to arrive. My soup was cold, and flatware wasn't provided. They didn't bring dessert we ordered. Their customer service was horrible. Do not use this service ever - you will just be cranky and hungry, a very bad combo.

Pros: good concept

Cons: service, tardiness

 

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