Firestone Animal Hospital

THis is the only office in the area that a human being actually answered the phone shortly after midnight. Miley snuck out and was hit-- we don't even know by what ---a car ...possibly a bat. The manner in which the doctor got to the hospital in 5 mins and helped her right away was really something. Since I work in the entertainment industry...I was thinking they should make a show out of this guy! She's still hospitalized...just got back from seeing her, but it seems like she's gonna be fine. Spoke to another client whose dog recently has emergency surgery to remove a "shell" from her intestines and she's doing well. Just want to commend this facility, especially the doctor.

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I have been going to Firestone Animal Hospital for the past 12 years. I have three pets that have been very healthy so far, so all I needed from the vet was shots, spaying, and some easy to diagnose bladder problems. However, my last visit was very disappointing. I took my Labrador, who is now 7 years old regarding hip dysplasia symptoms. I just wanted the doctor to diagnose her and find out how to help her from now on. My bill came out to $429 after x-rays, cortizone shot, a Duralactin medication and office visit, which included $30 for an initial consultation and $33 for an extended consultation (the same day). This was after shaving off an anti-oxidant and allergy medication which the doctor thought my dog needed in addition to everything else. I asked for the name of the antioxidant and they did not give it to me. The Duralactin, I find out through Pet Meds that it is $29 for 60 pills. Well, I paid $90 for the same amount. After doing more research and calling other vets in the neighborhood, I find out that I also overpaid for xrays. At a vet's office that I called I would have paid $130 for two views. At FAH I paid an outrageous $224 for two views. During said extended consultation, I asked what I could do to help my dog, but did not get a concrete answer. It was very vague and I left not knowing what to do. My complaint was disregarded when I came to ask about the difference in price for the medication. I was told that Pet Meds sells expired medication and that they buy in bulk which I understand. But does that explain the $60 difference? My dog's medication was not given in its original package, but in a random bottle, so I don't even know if this is the right medication and when it does actually expire. Although the doctor has given the right treatment to my pets before, I feel that paying so much for standard procedures and medications is not worth it, since these have nothing to do with quality of care. I wish that my experience would have been different because I had been happy with this doctor for so many years.

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Our dog (chihuahua) wasnt eating she was very sad and she wouldnt want to move, she also puked and had an upset stomach..and we took her to a vet in our city and the dr. wasnt much help, we didnt know what to do..until a friend of ours recommended the firestone animal hospital...Dr. Rocha diagnosed our chihuahua with pyometra that day, the next day she had surgery and now shes back to her normal self. We're really grateful that we came across Dr.Rocha and his staff....there all very nice people.

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Dr. Rocha and Staff, Thank you for taking care of Callie in such a loving way. I'd like to have a picture of her nestled in the doctor's hand. Your clinic is kept beautifully and your staff is caring. Thank again. Sincerely yours, Lee E.??

I really like this review as well:ur family has been clients of Dr. Rocha at Firestone Animal Hospital (FAH) since he was first located accoss the street from All American Home Center. The office has since moved and I continue using his services because they have always provided compassionate, caring and quality veterinarian services. As for the rates, they are comparable to other veterinarian hospitals. It was Oct. 2005 and our dog Chaco, a 9 lbs toy fox terrier was hit by a car. Chaco had serious trauma, collapsed lungs, internal bleeding and a fracture to his leg that looked like a million shattered pieces of glass on the X-ray. We immediately contacted FAH. Because it was after hours, the on call service referred us to a 24 hour ER Animal Hospital in Norwalk. Chaco spent the night in ICU and fortunately made it through that night. The next morning we transferred Chaco (after paying $1800 for a night in ICU) to FAH. Dr. Rocha was very honest as was the ICU in Norwalk and said the fractured leg may not be repairable. We asked for the alternative (surgery) accepting the risks fully explained by Dr. Rocha. Chaco had surgery to remove the pieces of shattered bone and insert a titanium replacement. We expected a 4-5 day inpatient recovery, but Dr. Rocha and his wife noticed Chaco was depressed after my visits and would not eat unless I would visit mid day during my lunch hour and hand feed him. Dr. Rochas wife even made Chaco home made chicken broth hoping to provide some nourishment. In the end, Dr. Rocha encouraged me to take him home after 3 days and provided specific directions on caring for him and a scheduled follow up visit a week after. Chaco is now 11 years old and runs and plays like the car accident never happened. His nickname is The Bionic Dog and we have Dr. Rocha to thank for that. I highly recommend Dr. Rocha, a skilled and professional veterinarian and surgeon. Liza A

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These people go beyond great service...they really seem to care about every patient that walks in. I was there on a busy Saturday morning and the service was impecable. The doctor is clear and thorough. They're not cheap, but they're fair. Besides, who wants a cheap doctor for their best friend.

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I highly recommend this hospital. The Dr. is really nice and informative...takes his time. The staff and the atmosphere are really welcoming. My whole family takes their pets there and even the dogs like it!

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Our family has been clients of Dr. Rocha at Firestone Animal Hospital (FAH) since he was first located accoss the street from All American Home Center. The office has since moved and I continue using his services because they have always provided compassionate, caring and quality veterinarian services. As for the rates, they are comparable to other veterinarian hospitals.

It was Oct. 2005 and our dog Chaco, a 9 lbs toy fox terrier was hit by a car. Chaco had serious trauma, collapsed lungs, internal bleeding and a fracture to his leg that looked like a million shattered pieces of glass on the X-ray. We immediately contacted FAH. Because it was after hours, the on call service referred us to a 24 hour ER Animal Hospital in Norwalk. Chaco spent the night in ICU and fortunately made it through that night. The next morning we transferred Chaco (after paying $1,800 for a night in ICU) to FAH. Dr. Rocha was very honest as was the ICU in Norwalk and said the fractured leg may not be repairable. We asked for the alternative (surgery) accepting the risks fully explained by Dr. Rocha. Chaco had surgery to remove the pieces of shattered bone and insert a titanium replacement. We expected a 4-5 day inpatient recovery, but Dr. Rocha and his wife noticed Chaco was depressed after my visits and would not eat unless I would visit mid day during my lunch hour and hand feed him. Dr. Rocha??s wife even made Chaco home made chicken broth hoping to provide some nourishment. In the end, Dr. Rocha encouraged me to take him home after 3 days and provided specific directions on caring for him and a scheduled follow up visit a week after.

Chaco is now 11 years old and runs and plays like the car accident never happened. His nickname is ??The Bionic Dog? and we have Dr. Rocha to thank for that. I highly recommend Dr. Rocha, a skilled and professional veterinarian and surgeon.

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It seems like they're a family business who serves each client and their pet individually. They really treated us well, and Dr. Rocha was great. My dog was hit by a car and the Dr. reconstructed his jaw and his leg...now he's doing great. I highly recommend this hospital!

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1 out of 2 people found this review helpful.