Pacific Bicycle

★★★★☆

Sports & Recreation

Sports & Recreation
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this place was recommended by a friend who said that i could rent a bicycle for a few dollars less than some of the more touristic places. i was told that they needed to record my credit card number in case something happened to the bike. I returned the bicycle in fine condition, but i DID NOT EXPECT TO SEE $140 CHARGED TO MY CARD! after calling the shop to explain these mystery charges i received nothing but a smug attitude and laughter from the so called "manager". I have contacted the better business bureau and plan to file a small claims action in court. DO NOT BE SCAMMED!

0
★☆☆☆☆

this place was recommended by a friend who said that i could rent a bicycle for a few dollars less than some of the more touristic places. i was told that they needed to record my credit card number in case something happened to the bike. I returned the bicycle in fine condition, but i DID NOT EXPECT TO SEE $140 CHARGED TO MY CARD! after calling the shop to explain these mystery charges i received nothing but a smug attitude and laughter from the so called "manager". I have contacted the better business bureau and plan to file a small claims action in court. DO NOT BE SCAMMED!

Pros: did not experience any

Cons: HIDDEN COSTS FOR BIKE RENTALS!!!

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This place has a huge selection of bikes. There is no way you cant find something you like in this store. The also offer bike repair work if needed. The staff seemed very helpful. I'll definitely be back

3
★★★☆☆

This place has a huge selection of bikes. There is no way you cant find something you like in this store. The also offer bike repair work if needed. The staff seemed very helpful. I'll definitely be back

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Pacific Bicycle on 4th street is a great, friendly place. I had just moved into the area and was searching for a LBS to take in a newly purchased (online) fixed gear to be double checked. I chose this shop because of the good reviews here on citysearch. I was not disappointed! They were very busy (it was a saturday morning) but as soon as i walked in someone who was already working on a bike told me i'd be helped in a minute. And just a minute or so later i had an employees undivided attention. He quickly and thoroughly checked everything on my bike, and explained everything he had done. I was charged a very reasonable price, especially for someone who'd never been to the shop and walked in without an appointment. I look forward to more business with this shop, i think it'll be my new go-to spot.

2
★★★★★

Pacific Bicycle on 4th street is a great, friendly place. I had just moved into the area and was searching for a LBS to take in a newly purchased (online) fixed gear to be double checked. I chose this shop because of the good reviews here on citysearch. I was not disappointed! They were very busy (it was a saturday morning) but as soon as i walked in someone who was already working on a bike told me i'd be helped in a minute. And just a minute or so later i had an employees undivided attention. He quickly and thoroughly checked everything on my bike, and explained everything he had done. I was charged a very reasonable price, especially for someone who'd never been to the shop and walked in without an appointment. I look forward to more business with this shop, i think it'll be my new go-to spot.

Pros: Service, price

Cons: In-store selection didn't look that large

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I buy my bikes from Chain Reaction in Redwood City because I'm hooked on Treks. However, these guys are just blocks from my place so I go there anytime I need components, accessories, etc. I've gone in there with minor problems on my bike and they've helped get going again with no charge. When you have questions, they know know what they're talking about and will take the time to help you out.

The only problem, if you can call it a problem, is that they're very busy on the weekends. So if you happen to catch them during a rush you'll have to wait while they take care of everyone. In my experience they won't short change the service they give even when they're slammed so if you're patient you'll eventually get what you need. If you don't have the time to wait, just come back when things aren't so crazy.

You could say that long wait times are a bad thing but I prefer to see it as a good sign. If that many people have had a positive experience with them that they can get backed up like that ... well, just wait your turn and you'll leave a happy customer too.

2
★★★★★

I buy my bikes from Chain Reaction in Redwood City because I'm hooked on Treks. However, these guys are just blocks from my place so I go there anytime I need components, accessories, etc. I've gone in there with minor problems on my bike and they've helped get going again with no charge. When you have questions, they know know what they're talking about and will take the time to help you out.

The only problem, if you can call it a problem, is that they're very busy on the weekends. So if you happen to catch them during a rush you'll have to wait while they take care of everyone. In my experience they won't short change the service they give even when they're slammed so if you're patient you'll eventually get what you need. If you don't have the time to wait, just come back when things aren't so crazy.

You could say that long wait times are a bad thing but I prefer to see it as a good sign. If that many people have had a positive experience with them that they can get backed up like that ... well, just wait your turn and you'll leave a happy customer too.

Pros: Great brands, great selection, ample inventory. Very friendly and knowledgeable.

Cons: Can experience long waits on the weekends ... it's worth the wait though.

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My partner bought a $900 bike from these guys, when we went in to shop for the bike we stood around for over an hour with only sporadic service, they would answer one question, disappear, reappear ten minutes later answer one more question, disappear and on and on until finally I had enough an grabbed a guy to take our order (the bike had to be special ordered). There were four other customers standing around waiting for help, at least one walked out. As it turns out there was a guy buying a $3,000 road bike and he was getting just plenty of attention from three different employees. Anyway, as I mentioned, the bike was special ordered. When my partner went in to pick it up, same thing, nice but too busy to focus one task and complete it. She stood around for 30 minutes trying to spend $900. Well, she got the bike home and lo and behold they didn?t build the bike to spec, two chain rings instead of three, stepped down components and a damaged (looked used) rear derailleur. I don?t know if this is incompetence or dishonesty, but I do know this is the worst bike shop I have ever dealt with. I guess all those other good reviews are employees or they bought $3,000 bikes. Spend you money somewhere else. Update: It turns out that they ordered the 2007 model rather then the 2006 model that we had come in to purchase. Obviously not dishonesty, but since we stood there looking at the 2006 catalogue, talking about the 2006 model one would think they would order the right bike. This just underscores the experience as disorganized and unfocused. They are ordering the right bike after spending a lot of time trying to convince that two chain rings would be just as good. I?m moving my rating up a notch.

1
★★☆☆☆

My partner bought a $900 bike from these guys, when we went in to shop for the bike we stood around for over an hour with only sporadic service, they would answer one question, disappear, reappear ten minutes later answer one more question, disappear and on and on until finally I had enough an grabbed a guy to take our order (the bike had to be special ordered). There were four other customers standing around waiting for help, at least one walked out. As it turns out there was a guy buying a $3,000 road bike and he was getting just plenty of attention from three different employees. Anyway, as I mentioned, the bike was special ordered. When my partner went in to pick it up, same thing, nice but too busy to focus one task and complete it. She stood around for 30 minutes trying to spend $900. Well, she got the bike home and lo and behold they didn?t build the bike to spec, two chain rings instead of three, stepped down components and a damaged (looked used) rear derailleur. I don?t know if this is incompetence or dishonesty, but I do know this is the worst bike shop I have ever dealt with. I guess all those other good reviews are employees or they bought $3,000 bikes. Spend you money somewhere else. Update: It turns out that they ordered the 2007 model rather then the 2006 model that we had come in to purchase. Obviously not dishonesty, but since we stood there looking at the 2006 catalogue, talking about the 2006 model one would think they would order the right bike. This just underscores the experience as disorganized and unfocused. They are ordering the right bike after spending a lot of time trying to convince that two chain rings would be just as good. I?m moving my rating up a notch.

Pros: Friendly if unorganized staff, parking lot downtown

Cons: Incompetence, disorganized, bad service

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We live in Marin so we bypassed through 2 REIs, 1 any mountain, 1 Lombardi, 1 sports basement, Bicycle Oddity and 2 Mike's after being totally disappointed with all by not being able to understand a bicyclists needs. They all wanted to push what we did not want. Some would just look at you up and down and say that you're a size 53 with no measurements. I spent an hour and a half trying bikes at PacBikes. I took my wife there even though she had just purchased a new bike. They spent 1/2 hour just measuring us and fitting the right bikes after asking us a series of questions. I just we could other serivces in life that were as good as what we received at PacBikes. The prices were great. We compared with consumer's reports suggested bikes. Here is a big thumbs up. Way to go for a winning staff and great prices.

2
★★★★★

We live in Marin so we bypassed through 2 REIs, 1 any mountain, 1 Lombardi, 1 sports basement, Bicycle Oddity and 2 Mike's after being totally disappointed with all by not being able to understand a bicyclists needs. They all wanted to push what we did not want. Some would just look at you up and down and say that you're a size 53 with no measurements. I spent an hour and a half trying bikes at PacBikes. I took my wife there even though she had just purchased a new bike. They spent 1/2 hour just measuring us and fitting the right bikes after asking us a series of questions. I just we could other serivces in life that were as good as what we received at PacBikes. The prices were great. We compared with consumer's reports suggested bikes. Here is a big thumbs up. Way to go for a winning staff and great prices.

Pros: knowledgable staff, fitting and great prices.

Cons: I wish there was one in Marin where all the bicyclers are...

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I have been to this store numerous times. One can not only buy gears here but you can also rent. This is perfect because golden gate park is right next to it. One can rent biking, skating, and other equipment without it being pricey. The employees there are super nice and tell you what you need.

5
★★★★★

I have been to this store numerous times. One can not only buy gears here but you can also rent. This is perfect because golden gate park is right next to it. One can rent biking, skating, and other equipment without it being pricey. The employees there are super nice and tell you what you need.

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I've been to this bike shop many times now and have only had great experiences. Some other shops in the city have staff that sometimes act like you're bothering them when you come in with a repair need, but Pacific Bike have always been friendly and respectful of my budget. I'll never go anywhere else.

2
★★★★★

I've been to this bike shop many times now and have only had great experiences. Some other shops in the city have staff that sometimes act like you're bothering them when you come in with a repair need, but Pacific Bike have always been friendly and respectful of my budget. I'll never go anywhere else.

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I searched the entire city for a specific bicycle...and Pacific had exactly what I needed. Their staff was incredibly helpful in helping me kit the bike, provided advice, did a fitting, etc. I definitely recommend them - they have a very wide selection and know their stuff.

2
★★★★★

I searched the entire city for a specific bicycle...and Pacific had exactly what I needed. Their staff was incredibly helpful in helping me kit the bike, provided advice, did a fitting, etc. I definitely recommend them - they have a very wide selection and know their stuff.

Pros: Selection, Helpful, Value

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Due to commuting on my bike and absolute clumsiness I have become a regular at this shop. Everyone I've met there has been incredibly helpful and make me feel a little less dorky (I only just learned how to ride a bike a few months ago). I recommend this shop to everyone I know!

2
★★★★★

Due to commuting on my bike and absolute clumsiness I have become a regular at this shop. Everyone I've met there has been incredibly helpful and make me feel a little less dorky (I only just learned how to ride a bike a few months ago). I recommend this shop to everyone I know!

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I have used the service department at Pacific Bicycle in their new location twice now and have been very impressed. They are the friendliest shop I have ever visited. They don't talk down to you like some shops. Also, they do great work. I spent several thousand on my road bike and would only feel comfortable taking it to them.

2
★★★★★

I have used the service department at Pacific Bicycle in their new location twice now and have been very impressed. They are the friendliest shop I have ever visited. They don't talk down to you like some shops. Also, they do great work. I spent several thousand on my road bike and would only feel comfortable taking it to them.

Pros: Location, Speed , Customer Service

Cons: Selection

 

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