Honda World

Danielle Martin was hired there as a receptionists and within a year or 2 she is the GM, she knows nothing about cars or the business. Jim Kitzmiller has his head up his butt and she will run the place further into the ground. They only promoted her because she is female and are trying to groom her to get another dealership because of being a woman it will have way more of a chance. She is a bitch on top of it all and will not take constuctive criticism at all. I worked there as the used car manager and within 30 days took them from an 88 car store to a 120 car store and added more than 100k in gross plus stopped all their wholesale losses among many other changes. I was fired for no reason and as soon as I left their numbers went right back down the toilet so I was vindicated to say the least. I bumped horns with her many times on how to appraise cars because she has no idea what she is doing. NONE. She was abrasive will customers as well as staff and has no idea how to run a store. This was early 08' I cannot believe she is still there OMG, Mr. Piercy needs to get rid of Kitzmiller cause he is costing him millions, literally. My whole staff can back everything I'm saying as well, grown men were crying when I was fired because they new their paycheck would get smaller. Another bonehead move by Kitzmiller, he had a 23 year old finance director, 23, who was originally hired as a receptionists too. within a year or 2 she is running the finance dept. OMG again, I couldn't believe my eyes, and she could not get a deal bought to save her life!!!!! That store with the right people in place could kick so much ass, but with Kitzmiller at the helm, it will never happen, too bad Mr Piercey. ultimately all your fault buddy because Ktz is a bubblehead who is either having sex with these morons to give them promotions they dont deserve, who knows, but a Honda dealership is too valuable to have a bunch of 20 something no experience girls running it buddy boy, wise up!!!!
By
Mike Santosuosso
former used car manager
HondaWorld Westminster

Pros: none

Cons: holds a position not qualified for in the least

This place has gone down hill since Tony Sorrentino left .As the GSM.... Danielle Martin doesnt have any idea how to deal with people .I will never go back to this dealership again .Oh if anyone can tell me what dealship MR Sorrentino went to work that would be great ... Jim kitzmiller needs a better staff .with Mr Sorrentino ethics

Pros: none

Cons: ued to be the best place

I bought a certified used car from this dealer on November 5th and 2 days later the antifreeze was leaking all over. I brought it in a month later when I had the time since the leak was slow and have been told that there is a fracture in the radiator and it needs a new thermometer because the old one is broken. The total?.nearly $800. I thought that they checked and fixed used cars before selling them. I guess these guys have found a nice way around the tough economic times and no longer sell reliable used cars. I just think it is bad business, especially since the mechanic we brought it to after they gave us that total said that the fracture is not new?that he believes it has been there for a while and has just been getting bigger. He said that they should have known this problem existed.

Pros: none

Cons: dishonest