My Secret Garden

NO Stars for this business... forced to give her one star to post this review. This woman is the WORST, most argumentative owner of a shop ever! Went in with my friend to order flowers for her wedding - not only was the owner RUDE and disputing the colors and types of flowers for the bouquet - they would not even deliver to the temple on the wedding day - she (shop owner) did a COMPLETELY DIFFERENT color palette - My friend ordered 2 different colors of hydranges in shades of light and dark purple/blue, 2 colors of peonies (wine & pale pink), 3 colors of roses pale pink, slightly darker pink and cream --- and what was in the bouquet? NO HYDRANGES... ORANGE/PEACH & HOT PINK & LAVENDER ROSES and HOT PINK Peonies and freaking berry & dill filler... and whoever ordered the tiny white accent orchids that looked awful... we didn't! Oh and the snap dragons.... NO ONE ordered snap dragons! Then we have the situation addressed with the owner and she argues and LIED! YES LADY you are a BIG NASTY LIAR and HORRIBLE to do business with and your taste and arranging is awful. DO NOT TRUST THIS WOMAN WITH YOUR BUSINESS YOU WILL NOT GET WHAT YOU PAY FOR OR ORDER BUT YOU WILL GET RIPPED-OFF AND BE DISAPPOINTED WITH THE SERVICE. STAY AWAY!

I don't know if it is because I treat my Girlfriend well... or I'm a bone head, but I do not buy flowers too often for my girlfriend. But it was our First year Anniversary, and I did my usual (not planning ahead) and stopped by this place I just happened to drive by.

I was VERY happy. Great service, The girl who helped me basically walked me through the store and asked me to point at what my girlfriend likes... So I pointed at one flower and she proceded to put together an amazing arrangement. Not too bad either about $35. Way better than spending $25 at Gelsons and peeling the price tag off in the car.

I'm an "almost" local, having moved here from out of state many years ago. I buy flowers often, and have paid anywhere from a few dollars at the Wholesale Mart, to way, way too much at another florist. My wife is a fine artist and a total flower-head. All that said, we have NEVER seen floral work like this, at almost any price. And (bonus!) they've been able to deliver quickly, or at what would be almost impossible times!

If you want a total treat, simply ask for the designer's choice. It will be unique, off-the-charts gorgeous! I'm giving them 5 stars because that's as high as the ratings bar will go.

And, hey, tell them "Will" sent you. (It won't mean anything, as they have a zillion customers, but I'm curious as to how many people will actually read this far down into the review.)

Disclaimer: I do not own or have any investment in this business. I do not even know personally anyone at the shop; they are just the "owner" and "designer" and "delivery" people. Whoever they are, they are *awesome*!

i've ordered LARGE impressive arrangements many times... to bowl over my 'intended' with sheer beauty and unbelievable size... and never have I received such an impressive arrangement as I have from My Secret Garden. Every time i have needed an arrangement since, they have surpassed my expectation, which, already raised, has been increasingly more difficult to do.

Instead of just making the arrangement the way I requested, I got an arrogant ear full of all the excuses and reasons why my idea was stupid. Blah, blah, blah.

I wanted to say, "look I'm paying for this, just do what I want." But then I realized, "I'm PAYING for this and I don't feel like paying to be scolded" So I just left.

Horrible customer service. The woman (owner?) is a total b*#ch. I had a cool idea for an arrangement and instead of just helping me out with it or at least offering cool alternatives, she made me feel like an idiot. When I asked about delivery I got nothing but excuses and a long-winded "explanation" about her drivers or something. Unprofessional, overpriced, and the selection isn't SO good that you need to endure the attitude. There are plenty of other options in a city this size.

makes you wonder-she's amidst flowers all day long & still no courtesy? the staff are very friendly & the flowers are nice, but what does it matter when the owner makes you regret for coming to the store...you really wish you went elsewhere. the owner personally took my order some time ago, but she misunderstood it. so, when i talked to her about it, she was so rude and curt! well...valentine's is coming up & im sure not going to order flowers filled with her negativity for my wife!and i dont think anyone else would!

PART II - A couple of hours later the arrangement I ordered was delivered with profuse apologies. My wife said it looked GEORGOUS! Thank you Secret Garden.

PART I - I really wanted to like this place. I used them based on the recommendation of a friend, the recommendations I read on CitySearch and their website. But when I ordered a $100 arrangement for my wife's birthday specifiying roses and calla lilies -- a combination of flowers that has a great deal of meaning to us -- that's not what arrived. Instead, my wife got a beautiful arrangement of flowers that includes roses, tiger lilies and a bunch of other flowers. I could not have been more specific or more clear about my order. I had an extensive discussion about what I wanted with the person to whom I spoke. When I called to speak with the owner about the matter, instead of soft words and profuse apologies, she sounded upset and somewhat suspicious. She checked the order and said that her designer had only indicated lilies not calla lilies. She offered to collect the wrong order and replace it with the correct one. An offer I accepted. I let you know what the new arrangements look like...to becontinued.

My fiancee and I are former NYers and have dealt with a lot of rude people in our time. The owner is a former NYer as well and what some people (in the other reviews) might think rude is simply a straight-forward business attitude. She has never been nothing but great to us, even recommending other flowers when the ones we wanted weren't "fresh" enough. She cares about the quality of her product. We are also getting married back in NY and she recommended some florists to us and said if we mention her name we might get a break in price. In addition, for every occasion, dinner parties, Valentine's day, my birthday etc., my fiancee and I buy flowers and arangements from My Secret Garden and they are always FABULOUS and commented on by guests. They do the most amazing presentation and we are always satisfied.

The owner has a bad attitude. She is curt and "put out" when answering a question or taking an order. This happened on two separate occasions. Because of the poor customer service, I would not shop there.

The owner has a bad attitude. She is curt and "put out" when answering a question or taking an order. This happened on two separate occasions.

the store is locate at los angeles, parking is extreme difficult. they offer different varity of flower, they have very nice flower. the store is very neat and smell very good. is a great place to pick up flower as a gift. the price is not cheap compare to other flower store, but you would have blast shopping in My Secret garden

I think this little store is so cute! It's like they placed a french flower store right in the middle of Los Angeles. They have such great flowers and such nice arrangements. Even though its a small store, they have flower arrangements for many different occassions (whether it be bday, anniversary). The prices are a bit high end prices though. I'm thinking you can find the same quality cheaper someplace else. But I haven't really looked that much into flowers.

When my neice got married, my husband and I were the padrinos (godparents who help pay for the wedding) for the flowers. The first place I looked, in Pasadena, was rude, expensive, and had ugly flowers. The second place I came to was My Secret Garden. The difference was amazing and here they were so nice to me. They asked me what kind of flowers I wanted and then gave me some reccomendations as to what other colors and flowers would look good with the ones I wanted. I decided to use My Secret Garden, and came back the next week to make my purchases. Not only did the remember ME, but they also remembered what I had WANTED and that really impressed me. They had the flowers ready right on time for the wedding and they looked so amazing. My neice had been a little wary about giving up control over the decorations and flowers, but she was VERY happy with how it came out.

There is a great ambience to this flower store. As if it belongs on the corner of some cobbled stone street and not right next to Rite-Aid. The flowers are of excellent quality and the employees there make arranging a bouquet look artistic and effortless.

PROS: excellent selection
CONS: strange location, possibly out of the way

Ok I don't have a lot of experience with florists but I have known about My Secret Garden for several years. A good friend whose taste I trust implicitly always has his home adorned with beautiful and unusual flora from MSG. This past weekend I picked up a bouquet of orange gerber daisies as a gift. Their flower selection was of extremely high quality. The staff was very friendly and helpful. However, the true testament to MSG's quality was how they arranged the flowers I had purchased. To call my bouquet a piece of art was an understatement. These guys know how to take a beautiful gift and make it even more beautiful. I would not hesitate to recommend this florist for all of your floral needs.

PROS: Tres beautiful flowers and great service
CONS:

Every time I go there, the staff are incredibly helpful in coming up with the right arrangements based on me telling them "I need something pretty". I've pruchased from them several and have never been disappointed.

We saw the most beautiful flowers at a wedding we went to last week at Hotel Bel Air. I have never seen so many flowers used at one event!!!! and the way they were arranged was to die for.

Keep up the good work!

jennifer

THE BIGGEST SELECTION OF FLOWERS ANYWHERE!
THE OWNER WHOS FROM NYC IS USED TO A HIGH PACED ATMOSPHERE SO WHEN I CALL AT 2PM FOR DELIVERY SHE SAYS NO PROBLEM. AND HER DESIGNERS ARE ENTHUSIASTIC WE HAVE ORDERED MANY TIMES AND THEY ARE ALWAYS FRESH AND ALWAYS MADE TO THE CURRENT STYLES

On Mother's day, these people sent flowers that were dead in 5 hours. When my mom took them back, there were rude to her, and said she need not come back any more. Don't worry. we won't.

This florist is the absolute best in town. Very creative, loads of personal service and the the most beautiful arrangements. The flowers always last and are uniquely presented. They can work in ANY budget and DELIVER. I used them for my wedding and had the most amazing flowers with the ultimate in personal service and attention. You can't go wrong!!!