Neftin Volkswagon

I really appreciate how you helped me out with the oil plug/oil pan situation and getting the oil change and service schedule back on track (also any other issues you were tentative to) on Friday, April 18th, with no charge to me.

Max was really helpful, and made the entire process much less stressful and took care of anything we asked. I'm so happy with my purchase, and Max was a big part of that. I would go straight to Max for any future purchase I would potentially make with VW.

I have never had such a fun and stress-free experience purchasing a car, or any big item in fact. My husband has gotten his last few vehicles there and it's always a pleasant and wonderful experience. When it was time for me to get into a new car, there was no other place we wanted to go. If any family or friends are ready for their new vehicle, I will strongly direct them to Neftin and to Max. He really took care of me. I can't say enough great things about his customer service and his salesmanship. He took care of me, made me feel safe and that I had nothing at all to worry about. He knew he would make it happen for me. The process was extremely easy and stress-free. I can't tell you how relieving good customer service such as this can be. Everyone at Neftin was a joy and pleasure to work with. Max is fantastic and I look forward to a long-lasting relationship with him and the dealership.

Jill was so personable and made the experience of buying a car very smooth. She showed my daughter all the cars and then later in the day showed me the car that would work out perfectly for my daughter. The experience was the best I ever have seen while trying to buy a car. I will definitely be back and hoping Jill is around for my next daughters car. Thank you Jill!!!!!

As always, the service at Neftin in Thousand Oaks, CA was great. The guys there are always helpful and very thorough with their inspection. My family and I have been customers for years and we are always satisfied with the service department and dealership. Thanks!

This is the sixth car I have purchased from Neftin. I have also referred the dealership to several friends. I will continue to recommend Neftin to anyone who is in need of a new/used auto. They are the BEST dealership I have ever dealt with.

There are two main reasons we actually enjoyed our car purchase experience: (1) The car, which is exceptional for the money; and (2) Max Rozi, who is an outstanding sales consultant. He approached us in a friendly and genuine manner, clearly a man who enjoys his job and isn't looking to hustle anyone -- he wanted to present the lot's exceptional cars, which he truly believes in and is passionate about. He was neat and well-groomed (oddly, many salesmen are not), smiled broadly and had a warm presence. We was relaxed and willing to show us every car on the lot so that we would be confident in our choice.

Bradley is the man. I am generally a bit wary of "sales guys," but Bradley presented himself, and the car, honestly, yet very enthusiastically. It won over both my husband and me, and we feel very strongly that we will go back to VW for our next car. I also will be sure to recommend VW, and specifically Bradley to anyone else who I know is looking for a car in this area. Thanks to the whole VW team-- we are so excited about our Sport Wagon!!

Frank is awesome! He's the best to work with because he is so great at explaining what's happening. He really goes out of his way to give individualized care to make sure I'm in a safe vehicle.

My service advisor provided exceptional service to me. He kept me updated and explained everything thoroughly. If you want to keep people coming back to your dealership, hire more service advisors like Frank!

John, my consultant, was on top of it. He made it a good experience. The driver, Alfonso, drove me to Amgen (my office). He drove safely and made sure I was exactly where I wanted to be and picked me up right on time. I appreciate the precise VW service.

Made us feel very important. The whole experience was one we will always remember with fondness, Cynthia treated us like family and we are so thankful for her patience. We love our new Mazda CX 5. We feel just like a king & queen when we are riding in our Mazda.

Two things really stuck out in this purchase experience. One was that the dealership and staff are very together, and two, Vokswagen makes an exception vehicle for the money. I am 51 years old, and have purchased many cars. This was my best car buying experience ever. I will go back to Neftin, and I will continue to buy Volkswagen vehicles. In my mind, there is no better combination.

Izzy Bragado, was an amazing sales associate. Incredible customer service towards my family & I. He's a very friendly man, who made my purchase very quick & simple. I left the dealership feeling very pleased w/his service and would definitely refer friends and family members to him. He is the absolute best!

All of your Service Advisors, Steve, John and Frank are exceptional. They take care of not only my car but my daughters as well. Your service department is one go the big reasons we get our cars at Neftin.

I had an appointment to look an Accord. I stopped by not intending to purchase a vw. Jill was exceptional and trustworthy. She listened to what I was looking for and worked hard to assist me. That is why I purchased from Neftin.

The service department did a great job. Steve was very helpful, he check in my vehicle, gave me an assessment of the work that was going to be completed and cost. I had my transportation in a timely manner. Steve explained my bill and follow up with a phone call to see if I was satisfied with the work that was completed. Great work!

"I truly cannot tell you just how wonderful my experience was at Neftin. I never once felt like I was being ""sold"" to, and I never felt pressured to sign. Jill and Daniel were truly exceptional, and I am not exaggerating when I say this experience may have made me a lifelong VW owner!
Thank you. Thank you. Thank you."

I can't say enough about the quality and experience at Neftin, the least I can do is direct as many people as possible to their dealership!

As I emphasized in a personal email to Brad, his dealership and employees are by far the best that I have ever dealt with, and I have purchased many VW's over the last 20 years.

Never before had I been made to feel that my time was so valuable and that the staff truly cared for my total satisfaction. This was the best car buying experience possible. I truly felt like a V.I.P. Max Rozi was my salesperson, and he is the the truest example of what a professional is.

"My service advisor's name is John Garcia.
He goes out of his way to make the customer a truly satisfied customer. I am so appreciative of his professionalism, knowledge, courtesy, service, demeanor and advice. You could not ask for a better service advisors than him..."

I had been looking for a car for a fairly long time and dealt with a lot of sales people. George and Jill at Netfin were definitely great to deal with and made things so easy. Their approach left me feeling great about my decision and the whole process painless.

The entire Neftin VW service team, including Ron in Parts, Receptionist Theresa, Brad and especially Frank are outstanding examples of what excellent Customer Service should be.

Vince has now sold us two mazdas and he is the reason I came back after buying the first one a couple of years ago. he is incredibly professional and friendly. I have been to countless dealerships and hate the feeling of someone trying to push a vehicle on me. Vince put my wife and I at ease. I am grateful for how he helped us.

Nick's pleasant personality, his ability to deal with a high pressure situation, customer relations, not withstanding the weaving through the company computer was quite a feat! I watched him deal with other customers who were much more demanding than me!

Employees like Frank and Nick set excellent examples of how to make fussy customers feel good about doing business with Auto Dealers!

John Garcia continues to provide exceptional customer service and is a true asset to Neftin's and VW's reputation. Mr Garcia promotes this customer's loyalty. I travel over 90 miles one way to have my car serviced at Neftin Volkswagen.

George Oaks was our salesman. He was wonderful. He had taken a lot of time showing me cars over about a year. When I finally was ready he had the exact car I wanted. It was the fastest Ive ever driven out of a dealership with a new car. He showed me how everything worked in the car and set up all music and Bluetooth. It was a perfect experience.

Phil is fast and nice, great to deal with. I would defitnitly recommend them to everyone.

Nick was exemplary in maintaining his calm during the frustrations in ordering parts that were not in-stock, nor were specific codes, nor other very tricky computer glitches- none of which were his fault!

I have been a customer of NEFTIN Volkswagon for many years. I jsut wanted to express my thanks to your service department and parts departments. Frank in service went above the call of cuty to help me in getting the proper information in ordering parts for my ANCIENT Volkswagon radio replacement, harness, and fuses. Frank made the stress of determining what to do. An informative experience!

I was contacted in response to my most recent service survey, and wanted to share that he was very pleased with his experience at Neftin VW. Even though it was on a Saturday with limited services and very busy, the dealer kept him informed at all times what was happening with his vehicle and went over everything with him when the vehicle was done. The dealer personnel were very helpful and professional, as he loves his 2012 Golf, and his wife is thinking of purchase a new VW vehicle now as well.

Jill was truly oustanding to work with. I engaged her three months prior to purchase. We discussed what I'd like to purchase. She followed up with me to confirm that I was still interested. I came in and we made it happen. The Turbo is a surprise birthday present for my wife! Jill's professionalism and honesty made this the "Best" car buying experience I've ever had and I personally drive a Lexus 460.

John Garcia is an excellent service rep. and treats his customers with respect and always considers their needs. I have had several occasions to have work done with John as my service rep. and will always ask for him and recommend him to all my friends and family. The service is always taken care of in a timely manner with John keeping me up to date on where they are at with the service. Neftin and John Garcia are truly the best in the business.

Was so impressed I purchased two vehicles from him. Well done Izzy. Can't wait for number three.Too bad those Neftin commercials are so lame and annoying.

I never met my sales person Izzy before the day I stepped on the lot so this is completely unbiased. His kind demeanor and gentle approach made the purchase possible and pleasant. Don't ever remember that happening at any dealership.

We first met Max, the sales consultant, who was by far one of the most knowledgeable and none pressuring people we have ever met. He explained everything so well and always with a smile. You should be tankful to have someone like him on your staff. We also worked with Bradley Silver who also was very helpful, easy to talk to and very good at what he does. Overall, we can't say anything bad about our experience at Neftin. Thank you!

Jill was a dream to work with and very knowledgable and friendly. She was easy to communicate with and I felt was honest throughout the process. I also appreciated John Swanson's efforts and explanations during the finance part of the closing. Great team to work with.

Previous Audi owner (A4 QT4), bought a JSP TDI...Not only is the car exceptional, but the service, parts, and sales are much better in TO, than at the other places in SoCal, and also much better than at the local Audi dealership. Committed customer...lifelong aficionado. Kodos to Neftin for ALL the staff.

I will always make the longer drive to come to you guys over Livingston or Van Nuys. You guys are the best!

I was very disappointed when my 2010 Jetta Sportswagon TDI left me stranded in Burbank. I had the vehicle towed to Neftin VW in Thousand Oaks. Steve at Neftin took good care of my vehicle. he went the extra mile to talk to VW about the high pressure fuel pump that had metal shavings in it. VW did all the work under warranty and Steve did a great job explaining what happened and assuring me that it was very unusual. I was considering selling the vehicle and moving away from VW but thanks to Steve at Neftin I will be sticking with VW.

Bob Levy was a pleasure to work with. He was respectful of our budget and gave high prioritization to our expectations. Our experience at Volkswagen was very positive and we would certainly consider making our next purchase at this particular dealership and with Bob as well. Thank you.

As you can tell, I am very pleased with my service experience and will be bringing my car back to Netfin. My spouse also plans to bring his VW there as well.

Salesmen, service department helpers were all so friendly and nice. You sure don't get great service like that anymore these days.

I have always been very happy with all that is required for the service I need. I don't even mind waiting because the atmosphere is very pleasant. I feel all of the employees are very friendly and helpful while I'm there. Thanks to all for your help.

Don DeMint went out of his way to help me get the car to the dealership. It was very convenient to have Steve there at 6:00PM to check the car in and take my info. Steve advised me as to the work and estimated cost and when the car would be ready. He was better than his word delivering the car ahead of schedule, washed and ready to go.

John was very helpful as always! I really like both John and Steve a great deal. They are one reason I always bring my car to you folks for service. Thanks again guys!

Best service ever. I cant believe its even better than luxury car dealer services. Awesome Awesome service. Big thumbs up!!

George Oaks was very knowledgeable sales person, I felt right at home, no matter how many questions I asked he was always cheerful and had an answer. Just wanted you to know how thankful we are.