Capitol Mitsubishi

★★★★★
  • 750 Capitol Expressway Auto Mall

    San Jose, CA 95136

    Map & Directions
  • 408-264-9999

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I would highly recommend purchasing a car or having service done here. I have bought many cars and couldn't be happier with my experiences at Capitol Mitsubishi. Ask for Jose in sales, he's nice and informative.

5
★★★★★

I would highly recommend purchasing a car or having service done here. I have bought many cars and couldn't be happier with my experiences at Capitol Mitsubishi. Ask for Jose in sales, he's nice and informative.

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2 out of 2 people found this review helpful.

.

I always get my car serviced here. They keep track of everything and always do a really great job. I can't see myself going anywhere else.

5
★★★★★

I always get my car serviced here. They keep track of everything and always do a really great job. I can't see myself going anywhere else.

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2 out of 2 people found this review helpful.

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They gave me the promised price which was much lower than anywhere else and gave me a fair trade in value on my Camry. I bought a new 2011 Evolution GSR and couldn't be happier. I had nothing but excellent and honest service.

5
★★★★★

They gave me the promised price which was much lower than anywhere else and gave me a fair trade in value on my Camry. I bought a new 2011 Evolution GSR and couldn't be happier. I had nothing but excellent and honest service.

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5 out of 5 people found this review helpful.

.

This dealership has honest service with integrity. The staff really wants to help you - they saved me from buying a used car after having their 27-point inspection done on it. Thank you!

5
★★★★★

This dealership has honest service with integrity. The staff really wants to help you - they saved me from buying a used car after having their 27-point inspection done on it. Thank you!

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2 out of 2 people found this review helpful.

.

Great customer service here. So great that we decided to buy our new 2012 Lancer from Steve. We love our new car and were very happy with our buying experience. Thanks!

5
★★★★★

Great customer service here. So great that we decided to buy our new 2012 Lancer from Steve. We love our new car and were very happy with our buying experience. Thanks!

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2 out of 2 people found this review helpful.

.

Marcus and Steve were great. They were patient and answered all my questions. Marcus made it happen and we were able to leave with a new car by the end of our visit.

5
★★★★★

Marcus and Steve were great. They were patient and answered all my questions. Marcus made it happen and we were able to leave with a new car by the end of our visit.

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2 out of 2 people found this review helpful.

.

Sean was super helpful and patient. He made sure I got the right car. Plus, their internet specials are pretty awesome. Make sure you check those out before going there.

5
★★★★★

Sean was super helpful and patient. He made sure I got the right car. Plus, their internet specials are pretty awesome. Make sure you check those out before going there.

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2 out of 2 people found this review helpful.

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Al listened to all my needs and helped me find a car that was within my budget and was suitable for all my transportation needs. In fact, I ended up spending a lot less than I what I was expecting which was a very pleasant surprise.

5
★★★★★

Al listened to all my needs and helped me find a car that was within my budget and was suitable for all my transportation needs. In fact, I ended up spending a lot less than I what I was expecting which was a very pleasant surprise.

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4 out of 4 people found this review helpful.

.

They have great customer service here at Capitol Mitsubishi. After shopping at a couple other dealerships, we bought our car here from Steve. He was extremely helpful and patient with us.

5
★★★★★

They have great customer service here at Capitol Mitsubishi. After shopping at a couple other dealerships, we bought our car here from Steve. He was extremely helpful and patient with us.

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5 out of 5 people found this review helpful.

.

Finally a dealership with great selection and even greater salespeople! Mac, the general manager, was awesome! He was committed to helping me find the perfect car and I did, all thanks to him!

5
★★★★★

Finally a dealership with great selection and even greater salespeople! Mac, the general manager, was awesome! He was committed to helping me find the perfect car and I did, all thanks to him!

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5 out of 5 people found this review helpful.

.

I thought they had great customer service here. I would especially like to mention Al! His professional manner and customer interaction was excellent.

5
★★★★★

I thought they had great customer service here. I would especially like to mention Al! His professional manner and customer interaction was excellent.

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6 out of 6 people found this review helpful.

.

Marcus and Steve were great! They were patient with me and answered the many questions I had. Marcus was able to strike a deal for me and I greatly appreciated it! I love my new car, thanks guys!! :)

5
★★★★★

Marcus and Steve were great! They were patient with me and answered the many questions I had. Marcus was able to strike a deal for me and I greatly appreciated it! I love my new car, thanks guys!! :)

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7 out of 7 people found this review helpful.

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I had a flawless experience purchasing a vehicle here. It couldn't have gone better. Everyone was nice and helpful, and ultimately helped me get into a new vehicle!

5
★★★★★

I had a flawless experience purchasing a vehicle here. It couldn't have gone better. Everyone was nice and helpful, and ultimately helped me get into a new vehicle!

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9 out of 9 people found this review helpful.

.

Awesome customer service! I had a really great time here. They made buying a new car so fun and easy!! Thank you!

5
★★★★★

Awesome customer service! I had a really great time here. They made buying a new car so fun and easy!! Thank you!

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9 out of 9 people found this review helpful.

.

Marcus was absolutely wonderful! He was so helpful. I had a really great experience here, and I ended up with new vehicle that I really love. I would definitely refer friends and family here if they are looking to get a new car!

5
★★★★★

Marcus was absolutely wonderful! He was so helpful. I had a really great experience here, and I ended up with new vehicle that I really love. I would definitely refer friends and family here if they are looking to get a new car!

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9 out of 9 people found this review helpful.

.

My wife and I both bought our cars here and each time had a very positive experience. When we're ready for new cars again we will definitely be coming back!!

5
★★★★★

My wife and I both bought our cars here and each time had a very positive experience. When we're ready for new cars again we will definitely be coming back!!

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9 out of 9 people found this review helpful.

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I bought a new Outlander here, and I love it! The process couldn't have been easier. The sales men were so respectful and helpful. They didn't try to push me into getting something I didn't want or couldn't afford. I definitely recommend going here!

5
★★★★★

I bought a new Outlander here, and I love it! The process couldn't have been easier. The sales men were so respectful and helpful. They didn't try to push me into getting something I didn't want or couldn't afford. I definitely recommend going here!

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10 out of 10 people found this review helpful.

.

So helpful and friendly this place was wonderful! I got my car! And best of all, it was so easy and fun!

5
★★★★★

So helpful and friendly this place was wonderful! I got my car! And best of all, it was so easy and fun!

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12 out of 12 people found this review helpful.

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I had the best experience with Capitol Mitsubishi and would never think about buying a car from anywhere else!

I never thought that I would find the car I wanted...a Ford, at a Mitsubishi dealer but I am so glad that I did. I drove from Livermore to San Jose in traffic to meet with the Sales Manager. I found the car I wanted on their website and it was a deal I couldn't refuse!

The guys were so helpful, they knew the answers to all my questions and went over and beyond in customer service! The finance department even shopped around to get me the best finance rate!! I loved the guys there! I have nothing but awesome things to say about Capitol Mitsubishi. I'll be back.

5
★★★★★

I had the best experience with Capitol Mitsubishi and would never think about buying a car from anywhere else!

I never thought that I would find the car I wanted...a Ford, at a Mitsubishi dealer but I am so glad that I did. I drove from Livermore to San Jose in traffic to meet with the Sales Manager. I found the car I wanted on their website and it was a deal I couldn't refuse!

The guys were so helpful, they knew the answers to all my questions and went over and beyond in customer service! The finance department even shopped around to get me the best finance rate!! I loved the guys there! I have nothing but awesome things to say about Capitol Mitsubishi. I'll be back.

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11 out of 11 people found this review helpful.

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I had great communication with my salesman and they did a great job in assisting me in getting me my new Eclipse. I couldn't be happier with their service and my car.

5
★★★★★

I had great communication with my salesman and they did a great job in assisting me in getting me my new Eclipse. I couldn't be happier with their service and my car.

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13 out of 13 people found this review helpful.

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Everyone was very courteous, respectful and professional! They helped me find the car I wanted and I did not feel pressured into buying something I did not want. Keep up the good work!!

5
★★★★★

Everyone was very courteous, respectful and professional! They helped me find the car I wanted and I did not feel pressured into buying something I did not want. Keep up the good work!!

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13 out of 13 people found this review helpful.

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The Sales Associate was very professional, knowledgeable, and honest. He was a great person to work with.

5
★★★★★

The Sales Associate was very professional, knowledgeable, and honest. He was a great person to work with.

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13 out of 13 people found this review helpful.

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I had the best experience buying my car today. I will definitely recommend my friends go to Capitol Mitsubishi to buy their next car. Thank you!

5
★★★★★

I had the best experience buying my car today. I will definitely recommend my friends go to Capitol Mitsubishi to buy their next car. Thank you!

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12 out of 12 people found this review helpful.

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I never thought that I would find the car I wanted...a Ford Edge at a Mitsubishi dealer but I am so glad that I did. I drove from Livermore to San Jose in traffic to meet with the Sales Manager, who I nick named Fat Boy (he loves it). I found the car I wanted on their website and it was a deal I couldn't refuse! I encourage you to check out their online specials before heading to the lot, you can save a lot from shopping online. With my busy work schedule I was able to apply for my loan online and was approved right away.

5
★★★★★

I never thought that I would find the car I wanted...a Ford Edge at a Mitsubishi dealer but I am so glad that I did. I drove from Livermore to San Jose in traffic to meet with the Sales Manager, who I nick named Fat Boy (he loves it). I found the car I wanted on their website and it was a deal I couldn't refuse! I encourage you to check out their online specials before heading to the lot, you can save a lot from shopping online. With my busy work schedule I was able to apply for my loan online and was approved right away.

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12 out of 12 people found this review helpful.

.

The staff at Capitol Mitsubishi was very friendly!! The service was great and they were all very helpful!!

5
★★★★★

The staff at Capitol Mitsubishi was very friendly!! The service was great and they were all very helpful!!

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10 out of 10 people found this review helpful.

.

Thank you for making the second purchase from your store even better the the first time experience. .

5
★★★★★

Thank you for making the second purchase from your store even better the the first time experience. .

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11 out of 11 people found this review helpful.

.

Great help and thank you for following up on e-mail. Really appreciate it. .

5
★★★★★

Great help and thank you for following up on e-mail. Really appreciate it. .

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10 out of 10 people found this review helpful.

.

Nice, easy transition! I get really nervous buying a car, but they made my purchase smooth and painless!

5
★★★★★

Nice, easy transition! I get really nervous buying a car, but they made my purchase smooth and painless!

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9 out of 9 people found this review helpful.

.

Very satisfied with service I got from Capitol Mitsubishi! I will be back next time I need car service.

5
★★★★★

Very satisfied with service I got from Capitol Mitsubishi! I will be back next time I need car service.

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8 out of 8 people found this review helpful.

.

Very friendly, very knowledgeable about the vehicle and was very willing to help meet our expenses and needs. Would definitely come back! Thanks so much!

5
★★★★★

Very friendly, very knowledgeable about the vehicle and was very willing to help meet our expenses and needs. Would definitely come back! Thanks so much!

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9 out of 9 people found this review helpful.

.

Very easy, fast, great service! I have been coming here for years and I am completely happy with the service!

5
★★★★★

Very easy, fast, great service! I have been coming here for years and I am completely happy with the service!

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10 out of 10 people found this review helpful.

.

Very funny and nice. Marcus - very nice! Thanks for the great service, I will be back next time I need service done.

5
★★★★★

Very funny and nice. Marcus - very nice! Thanks for the great service, I will be back next time I need service done.

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8 out of 8 people found this review helpful.

.

I worked with Jose, Marcus, and Louis. Jose was very helpful with quick responses to any of the questions I had. Marcus and Louis explained things very thoroughly and were very helpful. Great experience.

5
★★★★★

I worked with Jose, Marcus, and Louis. Jose was very helpful with quick responses to any of the questions I had. Marcus and Louis explained things very thoroughly and were very helpful. Great experience.

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7 out of 7 people found this review helpful.

.

Great sellers, Communication, and Deals. Really good finance directors. Good job. A+++++++ .

5
★★★★★

Great sellers, Communication, and Deals. Really good finance directors. Good job. A+++++++ .

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5 out of 5 people found this review helpful.

.

Everyone was nice and upfront. Hector did a great job working with myself and my family. It was easy doing business with everyone.

5
★★★★★

Everyone was nice and upfront. Hector did a great job working with myself and my family. It was easy doing business with everyone.

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5 out of 5 people found this review helpful.

.

I just recently bought a 2011 Lancer from here and was totally satisifed with the customer service. Our dealer's name was Richard. He was great! Not pushy like most car salesmen, he really listened what we needed in a car and to what our budget was. He worked hard to make our car payment affordable and reasonable. I feel like we really got a good deal.

5
★★★★★

I just recently bought a 2011 Lancer from here and was totally satisifed with the customer service. Our dealer's name was Richard. He was great! Not pushy like most car salesmen, he really listened what we needed in a car and to what our budget was. He worked hard to make our car payment affordable and reasonable. I feel like we really got a good deal.

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5 out of 5 people found this review helpful.

.

Very good work! Excellent job. I wouldn't go anywhere else. i really trust these guys and will return!

5
★★★★★

Very good work! Excellent job. I wouldn't go anywhere else. i really trust these guys and will return!

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5 out of 5 people found this review helpful.

.

Very smooth transaction. Very helpful staff. Highly recommended. Sean and Luis and Mack Rocks!!! They're awesome people.

5
★★★★★

Very smooth transaction. Very helpful staff. Highly recommended. Sean and Luis and Mack Rocks!!! They're awesome people.

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5 out of 5 people found this review helpful.

.

The sales representative was very nice and helpfull. . .

5
★★★★★

The sales representative was very nice and helpfull. . .

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5 out of 5 people found this review helpful.

.

Marcus gave great service, helpful, and had great knowledge of car. I will be going back to him next time.

5
★★★★★

Marcus gave great service, helpful, and had great knowledge of car. I will be going back to him next time.

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5 out of 5 people found this review helpful.

.

Great customer service from beginning to end. Showed and presented all possible options / answers to our questions. First Class!!

5
★★★★★

Great customer service from beginning to end. Showed and presented all possible options / answers to our questions. First Class!!

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5 out of 5 people found this review helpful.

.

Thanks to Capitol Mitsubishi for giving me an opportunity to get a car. Especially to Richard and the finance department. Keep it up. Looking forward to doing business again!

5
★★★★★

Thanks to Capitol Mitsubishi for giving me an opportunity to get a car. Especially to Richard and the finance department. Keep it up. Looking forward to doing business again!

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4 out of 4 people found this review helpful.

.

Very good service! Happy people! All of my family comes here and I recommend them to all of my friends!

5
★★★★★

Very good service! Happy people! All of my family comes here and I recommend them to all of my friends!

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4 out of 4 people found this review helpful.

.

I would definitely send anyone looking for a new or used vehicle to Capitol Mitsubishi. I have had a pleasant experience dealing with all staff here!!

5
★★★★★

I would definitely send anyone looking for a new or used vehicle to Capitol Mitsubishi. I have had a pleasant experience dealing with all staff here!!

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4 out of 4 people found this review helpful.

.

I mean it. Unless there is some insanely good deal on a car you have always wanted and you know everything you need to know about that particular model. Otherwise the saleperson who helped me, as nice as he was, knew nothing about the type of car, even admitted he didn??t like Mitsubishis, he owned a Mercedes. After reading terrible reviews of the place, I bought the car anyways because I had done so much research I knew what I wanted and what this car had and I talked them down to the number I actually wanted to pay. I wish I had heeded the warnings of the people who had gone previously.
But in the hour it took to buy my car they let me know quite a few times ??oh we??re losing so much money on this car?? (I don??t care! Don??t sell it to me then!). I even got them to agree to fix a couple issues I had with the car much to the dismay of the manager who was on duty (the first extremely rude person, I paid with a check directly from my credit union but he wouldn??t let me drive away with the car unless I signed a ??contingency? application for a credit report in case the check bounced)
Bringing the car back for those issues turned out to be a real hassle, they tried to tell me they didn??t agree to ??fix? the problems even though I had a signed sheet saying they would. Got the problems fixed and asked for service records of maintenance. They had had the car the past 6 months and driven it over 4000 miles yet had no record of even an oil change done! The only record they had in their system was an oil change done in 2007.
When I questioned this with a gentleman inside named ??Frank? (if that was his real name since he refused to give me any more information about himself) I was told that was stupid and they would never work on the cars that were sitting in the lot. Then he told me I was being rude and he literally walked away from me. All I did was politely ask why nothing was ever done on the car if it was driven so long and so far while they had it in their procession.

Overall: the price was decent, the vehicles on the lot seemed to be in good physical condition, the salepeople were extremely unhelpful and in a couple cases very rude, and the service department was visibly annoyed I was asking questions about the maintenance on the car.
In order to keep my warranty I have to go to a Mitsubishi service department but I will happily drive an hour away to get my work done somewhere else.

0
★☆☆☆☆

I mean it. Unless there is some insanely good deal on a car you have always wanted and you know everything you need to know about that particular model. Otherwise the saleperson who helped me, as nice as he was, knew nothing about the type of car, even admitted he didn??t like Mitsubishis, he owned a Mercedes. After reading terrible reviews of the place, I bought the car anyways because I had done so much research I knew what I wanted and what this car had and I talked them down to the number I actually wanted to pay. I wish I had heeded the warnings of the people who had gone previously.
But in the hour it took to buy my car they let me know quite a few times ??oh we??re losing so much money on this car?? (I don??t care! Don??t sell it to me then!). I even got them to agree to fix a couple issues I had with the car much to the dismay of the manager who was on duty (the first extremely rude person, I paid with a check directly from my credit union but he wouldn??t let me drive away with the car unless I signed a ??contingency? application for a credit report in case the check bounced)
Bringing the car back for those issues turned out to be a real hassle, they tried to tell me they didn??t agree to ??fix? the problems even though I had a signed sheet saying they would. Got the problems fixed and asked for service records of maintenance. They had had the car the past 6 months and driven it over 4000 miles yet had no record of even an oil change done! The only record they had in their system was an oil change done in 2007.
When I questioned this with a gentleman inside named ??Frank? (if that was his real name since he refused to give me any more information about himself) I was told that was stupid and they would never work on the cars that were sitting in the lot. Then he told me I was being rude and he literally walked away from me. All I did was politely ask why nothing was ever done on the car if it was driven so long and so far while they had it in their procession.

Overall: the price was decent, the vehicles on the lot seemed to be in good physical condition, the salepeople were extremely unhelpful and in a couple cases very rude, and the service department was visibly annoyed I was asking questions about the maintenance on the car.
In order to keep my warranty I have to go to a Mitsubishi service department but I will happily drive an hour away to get my work done somewhere else.

Pros: Pros: The price (after a very very LONG negotiation)

Cons: Cons: the people, the service, etc etc

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Capitol sold me a brand new car with scratches and deep swirls that they had covered with wax. It rained uncovering the imperfections. Took it back only for them to add deeper swirls and recover it with wax. Door started rattling. Took it in several times. Had bolts tightened and door panel replaced within the first two weeks of having the car. Still not fixed. Called Mitsubishi arbitration only for them to notify Capitol I had called. Mitsubishi arbitration is a joke. GET A LAWYER!!!!! After this, service stopped printing work orders and invoices for the work they were doing to my car. Requested to speak to the general manager, he always made up an excuse of why he couldnt talk to me. Never returned phone calls. Service Manager rude, unprofessional, and shady as well. Windshield wipers went out on the freeway at 5am in the morning and was told my Ricardo in service that because they were working when I brought the car in (after being turned off and back on) I would have to pay $110 to get the windshield wipers checked. Just bought a Nissan Altima Coupe 08 and I love it I love it I love it. I will never buy a mitsubishi again. I will never set foot on Capitol's lot and I have made it my goal to prevent as many people as possible from making the same mistake.

0
★☆☆☆☆

Capitol sold me a brand new car with scratches and deep swirls that they had covered with wax. It rained uncovering the imperfections. Took it back only for them to add deeper swirls and recover it with wax. Door started rattling. Took it in several times. Had bolts tightened and door panel replaced within the first two weeks of having the car. Still not fixed. Called Mitsubishi arbitration only for them to notify Capitol I had called. Mitsubishi arbitration is a joke. GET A LAWYER!!!!! After this, service stopped printing work orders and invoices for the work they were doing to my car. Requested to speak to the general manager, he always made up an excuse of why he couldnt talk to me. Never returned phone calls. Service Manager rude, unprofessional, and shady as well. Windshield wipers went out on the freeway at 5am in the morning and was told my Ricardo in service that because they were working when I brought the car in (after being turned off and back on) I would have to pay $110 to get the windshield wipers checked. Just bought a Nissan Altima Coupe 08 and I love it I love it I love it. I will never buy a mitsubishi again. I will never set foot on Capitol's lot and I have made it my goal to prevent as many people as possible from making the same mistake.

Pros: They will be nice to you before you sign for the car.

Cons: Everything after signing for the car.

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I did it. I made it there in time to get the "one in stock at this price" and I am thrilled with my new Mitsubishi. The sales staff are very helpful and knowledgeable. If you don't like pushy, this is the place to go.

4
★★★★☆

I did it. I made it there in time to get the "one in stock at this price" and I am thrilled with my new Mitsubishi. The sales staff are very helpful and knowledgeable. If you don't like pushy, this is the place to go.

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2 out of 2 people found this review helpful.

 

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