Villa Inn Restaurant & Spa

★★★☆☆
  • 1456 N Delaware St

    Indianapolis, IN 46202

    Map & Directions
  • 317-916-8500

Personal Services

Personal Services
More choices in Indianapolis:
Resultset_next

American Laser Skincare Greenwood

8802 S. Madison Avenue Indianapolis, IN

Resultset_next

Merle Norman Cosmetic Studio

6020 E 82nd St 904 Indianapolis, IN

3.2917 24
Hi! Sign in to let us know how Villa Inn Restaurant & Spa was?
Write a Review
.

Beware. This is not a luxury hotel as advertised. The spa advertised on its website is closed. The restaurant operates once a month. Our room was not good quality--the bathroom door wouldn't close; the lighting was bad; and there were

3
★★★★★

Beware. This is not a luxury hotel as advertised. The spa advertised on its website is closed. The restaurant operates once a month. Our room was not good quality--the bathroom door wouldn't close; the lighting was bad; and there were

.

Awful experience. Go elsewhere for spa services. Their staff is inhospitable, their customer service is anything but customer focused, and they charge for services they do not perform.

3
★★★★★

Awful experience. Go elsewhere for spa services. Their staff is inhospitable, their customer service is anything but customer focused, and they charge for services they do not perform.

.

This Inn, Restaurant, and Spa is such a wonderful place. It's a shame the owner is a no good, lieing, rude, heartless, cold women. I used to work for her and as I loved what I did there, she treated me and everyone else as if we were dirt

3
★★★★★

This Inn, Restaurant, and Spa is such a wonderful place. It's a shame the owner is a no good, lieing, rude, heartless, cold women. I used to work for her and as I loved what I did there, she treated me and everyone else as if we were dirt

.

It's a great hotel but if any of you are looking to save some $$ then book it at goo.gl/FPxYD They have some of the best hotel deals on the web!

3
★★★★★

It's a great hotel but if any of you are looking to save some $$ then book it at goo.gl/FPxYD They have some of the best hotel deals on the web!

.

Stayed Friday night for 2011 Valentines weekend. Everything was great . We had a wonderful dinner at the Inn. We plan to return again.

3
★★★★★

Stayed Friday night for 2011 Valentines weekend. Everything was great . We had a wonderful dinner at the Inn. We plan to return again.

.

In december my wife had a great massage here. It was our 1st visit & we ate lunch before, and the meal was good - the server was nice but not too attentive. My wife loved her massage, however. She bought her mom a massage for Christmas. Her mom thought it was okay, but she had a different massuse.

I made a same-day appointment for my wife for a mani-pedi (with a 3.5 hour notice). Weather was bad & my wife had other things on her schedule so it would have been better to do during the week. So 2 hours before the appointment I called back to reschedule, but the so-called manager was rude and unaccomodating. She made no suggestions to accomodate us, and seemed very interested in having us pay whether we could make the appointment or not. I reminded her that I would still give The Villa my business, just on a different day. She was stubborn and contimued to insist that no change could be made. She claimed that I should be famliar with their 24-hr cancellation policy (i was not). I wasn't told anything when I booked the appointment either.

Rather that make 2 very reasonable customers happy they chose not to. Their loss. I'm sure I can find more spas in Indy that don't overpromise & under-deliver on service. I will go back when there is new management.

1
★☆☆☆☆

In december my wife had a great massage here. It was our 1st visit & we ate lunch before, and the meal was good - the server was nice but not too attentive. My wife loved her massage, however. She bought her mom a massage for Christmas. Her mom thought it was okay, but she had a different massuse.

I made a same-day appointment for my wife for a mani-pedi (with a 3.5 hour notice). Weather was bad & my wife had other things on her schedule so it would have been better to do during the week. So 2 hours before the appointment I called back to reschedule, but the so-called manager was rude and unaccomodating. She made no suggestions to accomodate us, and seemed very interested in having us pay whether we could make the appointment or not. I reminded her that I would still give The Villa my business, just on a different day. She was stubborn and contimued to insist that no change could be made. She claimed that I should be famliar with their 24-hr cancellation policy (i was not). I wasn't told anything when I booked the appointment either.

Rather that make 2 very reasonable customers happy they chose not to. Their loss. I'm sure I can find more spas in Indy that don't overpromise & under-deliver on service. I will go back when there is new management.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

While the Villa is a beautiful location, I have never been so perturbed and amazed by poor customer service and unfriendly policies. Two weeks ago, I went for a spa package given to me by my husband for our anniversary. At the time, the cosmetologist burnt the skin off my face while waxing it. After dropping over $400 between products and services, I decided (against my initial hesitation) to try the really interesting sounding no chip manicure. Unfortunately, we had a significantly larger storm in Indianapolis than predicted and I tried to cancel my appointment about 50 minutes prior. Their policy is without a full 24 hours notice or a travel advisory, they charge you the full fee. The owner was rude, didn't care about the fact that her cosmetologist burnt my face two weeks, or the fact that just spent money. Ms. Life, good luck maintaining long term clients, within two minutes of a facebook posting that your policies were poor, two of my friends commented that they to had stopped patronizing your spa for the same reasons. Off to the Better Business Bureau next. In the meantime, Ms. Life might want to get an MBA and look at the long term value of repeat business versus a one time fee.

0
★☆☆☆☆

While the Villa is a beautiful location, I have never been so perturbed and amazed by poor customer service and unfriendly policies. Two weeks ago, I went for a spa package given to me by my husband for our anniversary. At the time, the cosmetologist burnt the skin off my face while waxing it. After dropping over $400 between products and services, I decided (against my initial hesitation) to try the really interesting sounding no chip manicure. Unfortunately, we had a significantly larger storm in Indianapolis than predicted and I tried to cancel my appointment about 50 minutes prior. Their policy is without a full 24 hours notice or a travel advisory, they charge you the full fee. The owner was rude, didn't care about the fact that her cosmetologist burnt my face two weeks, or the fact that just spent money. Ms. Life, good luck maintaining long term clients, within two minutes of a facebook posting that your policies were poor, two of my friends commented that they to had stopped patronizing your spa for the same reasons. Off to the Better Business Bureau next. In the meantime, Ms. Life might want to get an MBA and look at the long term value of repeat business versus a one time fee.

.

I have an appointment today at Villa Spa on Delaware for a massage, pedicure and body wrap. However, the weather is bad! The National Weather Service Bureau has issued a Winter Weather Advisory for Indianapolis and Brownsburg. However, they refuse to allow me to cancel my appointment. I understand their policy but the roads are hazardous. So I am supposed to jeaporadize my life so they can have a sale. Not only that but Jeanine (the owner) have been very rude to me. She hung up on me twice. So now I am not even feeling it. I wouldn't recommend Villa Spa to my cat and I don't even have one. They are more concerned about a sale as opposed to my safety.

0
★☆☆☆☆

I have an appointment today at Villa Spa on Delaware for a massage, pedicure and body wrap. However, the weather is bad! The National Weather Service Bureau has issued a Winter Weather Advisory for Indianapolis and Brownsburg. However, they refuse to allow me to cancel my appointment. I understand their policy but the roads are hazardous. So I am supposed to jeaporadize my life so they can have a sale. Not only that but Jeanine (the owner) have been very rude to me. She hung up on me twice. So now I am not even feeling it. I wouldn't recommend Villa Spa to my cat and I don't even have one. They are more concerned about a sale as opposed to my safety.

.

I cannot express how weird and mean this woman was. Mean as a snake would be the perfect way to describe it. I seriously witnessed this woman charge a bridal party over $140 for a cheese cake! Apparently the girls liked it so much that they ate the whole cake and the owner divied up the cost per slice! She actually told her employee's behind the front desk break the bad news and they looked terribly uncomfortable and kept whispering "We're so sorry!" to this poor woman, while the owner went off somewhere to hide. I just sat in the background with wide-eyes and eventually walked out.

0
★☆☆☆☆

I cannot express how weird and mean this woman was. Mean as a snake would be the perfect way to describe it. I seriously witnessed this woman charge a bridal party over $140 for a cheese cake! Apparently the girls liked it so much that they ate the whole cake and the owner divied up the cost per slice! She actually told her employee's behind the front desk break the bad news and they looked terribly uncomfortable and kept whispering "We're so sorry!" to this poor woman, while the owner went off somewhere to hide. I just sat in the background with wide-eyes and eventually walked out.

.

I went to the Villa for dinner the other night with some friends and was surprised by getting such a deal! Apparently, on thursday nights there is a "work week wine down" which includes wine samplings and a chair massage! Since we were coming in for dinner anyway this was completely FREE. My friends and I were very happy about getting an unexpected chair massage and wine before our dinner! What a treat!

Dinner was also fabulous. I had an amazing pasta dish and we were all very pleased with the service and manager that led the wine sampling.

2
★★★★★

I went to the Villa for dinner the other night with some friends and was surprised by getting such a deal! Apparently, on thursday nights there is a "work week wine down" which includes wine samplings and a chair massage! Since we were coming in for dinner anyway this was completely FREE. My friends and I were very happy about getting an unexpected chair massage and wine before our dinner! What a treat!

Dinner was also fabulous. I had an amazing pasta dish and we were all very pleased with the service and manager that led the wine sampling.

Pros: Wine specials! Great food!

Cons: small desert menu.

.

My husband recently purchased a gift certificate to The Villa Spa. I was a little hesitant to go after reading the reviews I found online. Knowing that my husband had spent the money already I decided to call and make an appointment.
I made an appointment to get a manicure and pedicure as I felt that if my services were not good, i could just remove the polish, with a plan on hand I showed up to my appointment.
The building is just amazing both from the inside and the outside. It really does look like a little castle in the middle of Indy. I checked in at their front desk and the people that took care of me were super sweet. I did not want to let my guard down as I was worried about the quality of my services.
I was taken to the lower level of the building and things just got better and better, I believe that the name of my person was Malia. Everything was amazing, she did an excellent job with both my manicure and pedicure. I will have to say that the only thing that I did not like about her was that her breath smelled like smoke. This is a problem for me as I am very sensitive to smells as strong as smoke.
By the time I went to check out I was so pleased all I could do was smiled as my husband picked me up. I told my husband my entire experience and I just felt a need to write it somewhere, as I feel like people are writing things that are not truthful.
I am happy to say that I am looking forward to my next visit to The Villa
Thanks for making everything so amazing guys!!!!

2
★★★★☆

My husband recently purchased a gift certificate to The Villa Spa. I was a little hesitant to go after reading the reviews I found online. Knowing that my husband had spent the money already I decided to call and make an appointment.
I made an appointment to get a manicure and pedicure as I felt that if my services were not good, i could just remove the polish, with a plan on hand I showed up to my appointment.
The building is just amazing both from the inside and the outside. It really does look like a little castle in the middle of Indy. I checked in at their front desk and the people that took care of me were super sweet. I did not want to let my guard down as I was worried about the quality of my services.
I was taken to the lower level of the building and things just got better and better, I believe that the name of my person was Malia. Everything was amazing, she did an excellent job with both my manicure and pedicure. I will have to say that the only thing that I did not like about her was that her breath smelled like smoke. This is a problem for me as I am very sensitive to smells as strong as smoke.
By the time I went to check out I was so pleased all I could do was smiled as my husband picked me up. I told my husband my entire experience and I just felt a need to write it somewhere, as I feel like people are writing things that are not truthful.
I am happy to say that I am looking forward to my next visit to The Villa
Thanks for making everything so amazing guys!!!!

Pros: customer service, spa treatments

Cons: the smell of smoke on Malia's breath

.

Thank you for the soothing, relaxing, and enjoyable time that I spent at your spa today.
The two esthetians that worked with me were very interested, caring and performed their duties with ease.
I came because I was given a gift certificate by my life partner. I will visit again and maybe enjoy a meal next time.
Again, thank you for a great time.

2
★★★★★

Thank you for the soothing, relaxing, and enjoyable time that I spent at your spa today.
The two esthetians that worked with me were very interested, caring and performed their duties with ease.
I came because I was given a gift certificate by my life partner. I will visit again and maybe enjoy a meal next time.
Again, thank you for a great time.

Pros: Friendly staff, beautiful building, top notch services

Cons: Absolutely NOTHING!

.

I just wanted to take a moment and thank the staff. My fiancee came in this weekend for a manicure and pedicure and had nothing but the highest praises regarding the services she received. She was overwhelmed by the friendliness of the staff and was very happy that I set up her appointment there. I'm very happy I set her appointment there as well. We were both incredibly happy on a day that we will both remember for the rest of our lives... the day that I proposed to her.

2
★★★★★

I just wanted to take a moment and thank the staff. My fiancee came in this weekend for a manicure and pedicure and had nothing but the highest praises regarding the services she received. She was overwhelmed by the friendliness of the staff and was very happy that I set up her appointment there. I'm very happy I set her appointment there as well. We were both incredibly happy on a day that we will both remember for the rest of our lives... the day that I proposed to her.

Pros: Professional Staff, Great Services

.

My 2 girlfriends and I planned a girls' weekend a couple of weeks ago. We each purchased the Totally Organic package which included a facial, body polish, manicure, and pedicure.

My 1st service was a body polish. It was the most awkward experience of my life. I was escorted back to a bright room with 2 hand towels laying on a massage table covered in plastic and was told to undress and then cover my private parts with the towels. There was no blanket to pull over myself while I waited and I felt so strange laying there waiting for the stranger to come back into the room. The body polish consisted of someone rubbing a sugar scrub from my knee to ankle and then wiping it off with a damp towel. When she got to my upper body she rubbed it from my shoulder to wrist and then wiped it off again with a towel. When it came time for my back, I had to sit up for 3 minutes while the lady breathed in my ear rubbing this scrub on - it reminded me of having an epidural! Finally, I had some lotion applied to my arms and calves. It lasted about 35 minutes and was supposed to be an hour long service.

One of my friend's had the same lady do her body polish and we agreed that it was very weird. When comparing notes with our other friend, we found out she was scrubbed on her legs, feet, arms, hands, and collarbone area. She was completely wrapped in warm towels and received a massage.

My manicure lasted 1 day before 6 nails were chipped.

The spa offered to redo the body polish or said that they would refund us 50% of what the body polish was worth. I have no desire to return to The Villa Inn. I spent almost $400 dollars there between my 4 services, gratuity, lunch, and buying an OPI nail polish.

It is so obvious that all they care about is the final $ amount in their pocket at the end of the day and could care less about keeping their customers happy. I'm sure I will not be refunded the 20% tip that I was forced to pay for the horrible service as well. I would not recommend this place to anyone!

0
★☆☆☆☆

My 2 girlfriends and I planned a girls' weekend a couple of weeks ago. We each purchased the Totally Organic package which included a facial, body polish, manicure, and pedicure.

My 1st service was a body polish. It was the most awkward experience of my life. I was escorted back to a bright room with 2 hand towels laying on a massage table covered in plastic and was told to undress and then cover my private parts with the towels. There was no blanket to pull over myself while I waited and I felt so strange laying there waiting for the stranger to come back into the room. The body polish consisted of someone rubbing a sugar scrub from my knee to ankle and then wiping it off with a damp towel. When she got to my upper body she rubbed it from my shoulder to wrist and then wiped it off again with a towel. When it came time for my back, I had to sit up for 3 minutes while the lady breathed in my ear rubbing this scrub on - it reminded me of having an epidural! Finally, I had some lotion applied to my arms and calves. It lasted about 35 minutes and was supposed to be an hour long service.

One of my friend's had the same lady do her body polish and we agreed that it was very weird. When comparing notes with our other friend, we found out she was scrubbed on her legs, feet, arms, hands, and collarbone area. She was completely wrapped in warm towels and received a massage.

My manicure lasted 1 day before 6 nails were chipped.

The spa offered to redo the body polish or said that they would refund us 50% of what the body polish was worth. I have no desire to return to The Villa Inn. I spent almost $400 dollars there between my 4 services, gratuity, lunch, and buying an OPI nail polish.

It is so obvious that all they care about is the final $ amount in their pocket at the end of the day and could care less about keeping their customers happy. I'm sure I will not be refunded the 20% tip that I was forced to pay for the horrible service as well. I would not recommend this place to anyone!

.

I had booked a trip to the spa awhile back, well.. i went, and as soon as I walked in the door, I felt this feeling that was not good. I went up to the front desk to inform them I was there for my appointment... The woman at the front desk ( the owner) was horrible!! I had decided to follow through with the services either way. The girls working there were great and had a wonderful personality. The owner had slipped the girl doing my services a note to see her after the service. I had jokingly said to her watch out, i had walked in and that lady was mean to me!!!.. she had a look of concern and I was not sure why because she seemed like such a wonderful girl... Needless to say the owner is not only a HORRIBLE person to the clients, but the employees as well...! I told her from what I could tell she could find a MUCH better job. Those girls get NO CUT out of the money that they make there and their tips, they dont even get unless their cash!!! This owner is crazy and ill behaved and I never want to return there again!

0
★☆☆☆☆

I had booked a trip to the spa awhile back, well.. i went, and as soon as I walked in the door, I felt this feeling that was not good. I went up to the front desk to inform them I was there for my appointment... The woman at the front desk ( the owner) was horrible!! I had decided to follow through with the services either way. The girls working there were great and had a wonderful personality. The owner had slipped the girl doing my services a note to see her after the service. I had jokingly said to her watch out, i had walked in and that lady was mean to me!!!.. she had a look of concern and I was not sure why because she seemed like such a wonderful girl... Needless to say the owner is not only a HORRIBLE person to the clients, but the employees as well...! I told her from what I could tell she could find a MUCH better job. Those girls get NO CUT out of the money that they make there and their tips, they dont even get unless their cash!!! This owner is crazy and ill behaved and I never want to return there again!

Pros: staff members and food

Cons: owner, atmosphere, owner.

.

We are in tight financial times in the US and customers are more discerning than ever regarding how they spend their hard-earned money. Unfortuntely, The Villa in Indianapolis does not understand the importance of a customer-focused business. Their hard-nosed cancellation policies and unwillingness to focus on the customer literally drives customers away. They would rather lose a customer who scheduled 2 appointments per month for one year than negotiate a lower cancellation fee or no cancellation fee. Due to a physician's advise I was asked to not have a a particular service. When I called the day before the service, but less than 24 hours before the service, they charged me full fee for cancellation - $200.00. This in fact, now affects their bottom-line by approximately $3000, not including any products I might have purchased in the year to come. This was all because they refused to budge on their cancellation policy. I will never return to such a poorly managed establishment and I don't recommend that anyone attend this spa.

0
★☆☆☆☆

We are in tight financial times in the US and customers are more discerning than ever regarding how they spend their hard-earned money. Unfortuntely, The Villa in Indianapolis does not understand the importance of a customer-focused business. Their hard-nosed cancellation policies and unwillingness to focus on the customer literally drives customers away. They would rather lose a customer who scheduled 2 appointments per month for one year than negotiate a lower cancellation fee or no cancellation fee. Due to a physician's advise I was asked to not have a a particular service. When I called the day before the service, but less than 24 hours before the service, they charged me full fee for cancellation - $200.00. This in fact, now affects their bottom-line by approximately $3000, not including any products I might have purchased in the year to come. This was all because they refused to budge on their cancellation policy. I will never return to such a poorly managed establishment and I don't recommend that anyone attend this spa.

Pros: beautiful building, good food and wine

Cons: poor customer service, poor management

.

Some friends and I scheduled spa appointments for the same day. The owner found out that we knew each other and tried to hold us to their group policies, even though we never signed a group contract. When one friend had to cancel (3 days before the appointment, well within the 24 hour notice required for individual appointments) the owner threatened that she would charge my credit card if the girl didn't go ahead and pay in full for the pedicure she canceled, including a 20% group gratuity. My friend, who felt bullied, ended up telling the owner to go ahead and charge her card but to give me the scheduled pedicure as a gift. I had signed up for 3 appointments, which I confirmed with the spa's business manager 48 hours before the appointments. Twenty-four hours before my appointment, the owner called me to confirm, but when she listed my appointments, she added 2 treatments that one of my friends had signed up for. I told her that her information was not correct and that her business manager had given me different information the day before. She responded, "Liberty (the business manager) works for me" and made it clear that if I did not have the woman who was having the treatments call and tell her to put the treatments on a different credit card, they would be charged to me. I found it surprising that I was required to fix the spa's mistake. Luckily, I was able to get a hold of my friend (who was very confused by what had happened since she gave her own credit card information when scheduling and had never mentioned my name). When I arrived at the spa, the owner told me that my appointment had been at 2:30 instead of the 3:00 time I had scheduled. The technician took me back anyway and was very kind. I overheard another technician tell my technician "she doesn't want you do it, but do it anyway" (referring to the pedicure charged to my friend). To say the owner of the spa was rude, is to put it mildly. I left the spa more tense than when I entered.

0
★☆☆☆☆

Some friends and I scheduled spa appointments for the same day. The owner found out that we knew each other and tried to hold us to their group policies, even though we never signed a group contract. When one friend had to cancel (3 days before the appointment, well within the 24 hour notice required for individual appointments) the owner threatened that she would charge my credit card if the girl didn't go ahead and pay in full for the pedicure she canceled, including a 20% group gratuity. My friend, who felt bullied, ended up telling the owner to go ahead and charge her card but to give me the scheduled pedicure as a gift. I had signed up for 3 appointments, which I confirmed with the spa's business manager 48 hours before the appointments. Twenty-four hours before my appointment, the owner called me to confirm, but when she listed my appointments, she added 2 treatments that one of my friends had signed up for. I told her that her information was not correct and that her business manager had given me different information the day before. She responded, "Liberty (the business manager) works for me" and made it clear that if I did not have the woman who was having the treatments call and tell her to put the treatments on a different credit card, they would be charged to me. I found it surprising that I was required to fix the spa's mistake. Luckily, I was able to get a hold of my friend (who was very confused by what had happened since she gave her own credit card information when scheduling and had never mentioned my name). When I arrived at the spa, the owner told me that my appointment had been at 2:30 instead of the 3:00 time I had scheduled. The technician took me back anyway and was very kind. I overheard another technician tell my technician "she doesn't want you do it, but do it anyway" (referring to the pedicure charged to my friend). To say the owner of the spa was rude, is to put it mildly. I left the spa more tense than when I entered.

Pros: Nice building, good technicians

Cons: RUDE owner, unethical business practices

.

The environment should be relaxing and the technicians are wonderful. However, after multiple encounters with the stone-faced shrew at the front desk I will not be returning or recommending this spa.

0
★☆☆☆☆

The environment should be relaxing and the technicians are wonderful. However, after multiple encounters with the stone-faced shrew at the front desk I will not be returning or recommending this spa.

Pros: lovely building, friendly spa services

Cons: rude front desk

.

My spa day at the Villa was wonderful! My mother and sister took me there for a relaxing day before I got married. It was the perfect way to slow down. I had a hot stone massage and a manicure and pedicure. Everything was wonderful. The technicians were very friendly and did a wonderful job with all of our services. We also had a delicious lunch in the beautiful dining room. I would highly recommend The Villa to all of my friends and I plan on taking my new husband there for our 1 year anniversary!!!

2
★★★★★

My spa day at the Villa was wonderful! My mother and sister took me there for a relaxing day before I got married. It was the perfect way to slow down. I had a hot stone massage and a manicure and pedicure. Everything was wonderful. The technicians were very friendly and did a wonderful job with all of our services. We also had a delicious lunch in the beautiful dining room. I would highly recommend The Villa to all of my friends and I plan on taking my new husband there for our 1 year anniversary!!!

Pros: Friendly staff, service, menu

.

Our stay at the Villa was amazing. The staff members made us feel at home. We enjoyed our wonderful spa treatments while enjoying wine & appetizers too. Higly recommended but they just need a better dessert menu for the restaurant.

2
★★★★★

Our stay at the Villa was amazing. The staff members made us feel at home. We enjoyed our wonderful spa treatments while enjoying wine & appetizers too. Higly recommended but they just need a better dessert menu for the restaurant.

Pros: Upscale service with great amenities.

Cons: Small desserts

.

While The Villa boasts "wellness," it is anything but well. I flew in during the winter expecting a great boutique hotel stay, but left completely disappointed. The spa was pathetic. It was crammed in the basement. I got a mud wrap and when it came time to clean the mud off, they had to use towels because there was no vicchy shower. Dinner was good, but the restaurant was barren---I was practically the only person there and it was a weekend! The room was a whopping $225 per night---so I was expecting luxury. And while it looked nice, my room was freezing! I kept asking the front desk to turn up the heat, but when nothing happened, they started bringing up space heaters. It was totally ridiculous. The next morning I told the front desk that I felt I should receive some sort of compensation for the heat not working, but the owner insisted I pay full price! I was livid.

In short, if you want luxury, you're looking in the wrong place.

0
★☆☆☆☆

While The Villa boasts "wellness," it is anything but well. I flew in during the winter expecting a great boutique hotel stay, but left completely disappointed. The spa was pathetic. It was crammed in the basement. I got a mud wrap and when it came time to clean the mud off, they had to use towels because there was no vicchy shower. Dinner was good, but the restaurant was barren---I was practically the only person there and it was a weekend! The room was a whopping $225 per night---so I was expecting luxury. And while it looked nice, my room was freezing! I kept asking the front desk to turn up the heat, but when nothing happened, they started bringing up space heaters. It was totally ridiculous. The next morning I told the front desk that I felt I should receive some sort of compensation for the heat not working, but the owner insisted I pay full price! I was livid.

In short, if you want luxury, you're looking in the wrong place.

Pros: Pretty building.

Cons: Weak service, money-grubbing owner.

.

My girl who did my pedicure was very good. My mom has been going there for a while and has never had the same girl twice. The lady at the front desk was very rude because we were late because of traffic and I was suprised to notice her name tag said "proprietor". The spa staff are very nicce, but be careful with the front desk they have some strange rules and bad sttitudes

0
★☆☆☆☆

My girl who did my pedicure was very good. My mom has been going there for a while and has never had the same girl twice. The lady at the front desk was very rude because we were late because of traffic and I was suprised to notice her name tag said "proprietor". The spa staff are very nicce, but be careful with the front desk they have some strange rules and bad sttitudes

.

The Villa Inn is a great romantic getaway. I had the pleasure of staying in Stanza Four. The room was absolutely gorgeous and the staff at the Inn could not be more helpful and accomodating. There is a complimentary Butler's pantry with drinks and snacks. They also provide a complimentary breakfast in the morning and will cook whatever your heart desires. I have never experienced such personal service before. I also had a manicure and pedicure there. The spa was very clean and my treatments were top notch. The prices are right on target considering the level of service you receive. I felt like a queen! Highly recommend!

5
★★★★★

The Villa Inn is a great romantic getaway. I had the pleasure of staying in Stanza Four. The room was absolutely gorgeous and the staff at the Inn could not be more helpful and accomodating. There is a complimentary Butler's pantry with drinks and snacks. They also provide a complimentary breakfast in the morning and will cook whatever your heart desires. I have never experienced such personal service before. I also had a manicure and pedicure there. The spa was very clean and my treatments were top notch. The prices are right on target considering the level of service you receive. I felt like a queen! Highly recommend!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I had the pleasure of receiving a gift certificate to the Villa as one of my wedding shower gifts this summer. I opted for a 1 hour swedish massage, since I had never had one before. I can say that the staff was extremely attentive and respectful. The massage therapist did a great job. I even got a chance to sample some of the desserts served at the restaurant...Extremely good!

4
★★★★☆

I had the pleasure of receiving a gift certificate to the Villa as one of my wedding shower gifts this summer. I opted for a 1 hour swedish massage, since I had never had one before. I can say that the staff was extremely attentive and respectful. The massage therapist did a great job. I even got a chance to sample some of the desserts served at the restaurant...Extremely good!

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Villa Inn Restaurant & Spa, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review