Metro Honda-Jersey City

★★★★★
  • 540 NJ-440

    Jersey City, NJ 07305

    Map & Directions
  • 201-451-7111

5.0 29
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.

Very friendly, great service, understanding of my needs and willingness to help. Very happy first time customer and will definitely come back and recommend them! Great overall experience!

5
★★★★★

Very friendly, great service, understanding of my needs and willingness to help. Very happy first time customer and will definitely come back and recommend them! Great overall experience!

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We went to Metro Honda in Jersey City on 11/25/16 to see Mike Booker to purchase the Honda Civic Hatchback. Mike wasn't in and it's so hard to find good Salesman that you can trust. I know because I have worked with Salesmen for the past 12 years. I decided that I was going to see if the young gentlemen that held open the door for me was available and he was. I cannot say enough good things about Malcolm Gamble. He was with me every step of the way with a great attitude and when he wasn't sure of something he had the right person come over to assist us. After many hours back and forth Malcolm took me on a test drive in a Honda Civic EX-L, there were no incentives on the Hatchback & the down payment would be ridiculous. Once I slid into that car (which was like sliding into a pile of whip cream) I knew that car would be mine. I loved everything about it from the white color to how it felt driving it. So many features that I was not use to driving a 2003 Hyundai Elantra. I ended up leasing the car with Malcolm's help and took it home the same day with the payments that I was looking to not exceed each month. Malcolm was so sweet that he even called me a couple days later to see if I was happy with the car. YES YES YES, I love it so much that if I could marry a car I would marry this one. Thank you so much Malcolm for all your help with everything and once my daughter is ready to drive we will be back to see you. I highly recommend that if anyone is interested in purchasing a Honda that they go see Malcolm Gamble at Metro Honda in Jersey City.

5
★★★★★

We went to Metro Honda in Jersey City on 11/25/16 to see Mike Booker to purchase the Honda Civic Hatchback. Mike wasn't in and it's so hard to find good Salesman that you can trust. I know because I have worked with Salesmen for the past 12 years. I decided that I was going to see if the young gentlemen that held open the door for me was available and he was. I cannot say enough good things about Malcolm Gamble. He was with me every step of the way with a great attitude and when he wasn't sure of something he had the right person come over to assist us. After many hours back and forth Malcolm took me on a test drive in a Honda Civic EX-L, there were no incentives on the Hatchback & the down payment would be ridiculous. Once I slid into that car (which was like sliding into a pile of whip cream) I knew that car would be mine. I loved everything about it from the white color to how it felt driving it. So many features that I was not use to driving a 2003 Hyundai Elantra. I ended up leasing the car with Malcolm's help and took it home the same day with the payments that I was looking to not exceed each month. Malcolm was so sweet that he even called me a couple days later to see if I was happy with the car. YES YES YES, I love it so much that if I could marry a car I would marry this one. Thank you so much Malcolm for all your help with everything and once my daughter is ready to drive we will be back to see you. I highly recommend that if anyone is interested in purchasing a Honda that they go see Malcolm Gamble at Metro Honda in Jersey City.

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Model, year, trim, color, everything -- I knew exactly what Honda I wanted and I didn't want to waste my time or anyone else's time. But, after visiting a number of Honda dealerships and feeling strung along, I was ready to move on and decide on something else. Luckily, after being frustrated by those other dealerships, I decided to try Metro Honda.

I walked into Metro at about 6:30 pm after work one night and met sales consultant Mike Booker. Since I had already test driven the car, I told Mike exactly what I wanted, where I was looking to be payment wise, and we went straight to his desk. Mike took down some notes, went to his manager, and came back to me with a reasonable counter offer. I made another offer. Mike went back to his manager again and when he came back we had a deal. The entire process took about 30-45 minutes. No games. No BS. Mike took down all of the information, helped fill out all the paperwork, and moved the entire process along very smoothly. Most importantly, Mike was so pleasant. Mike is personable, respectful, and does his job very well without coming across the least bit pushy.

After Mike and I got through all the paperwork, I met with finance manager Daniel Solares to finish up the deal. Simply put, Daniel was just a super great guy to do business with. Daniel worked hard to make the last portion of the process painless and quick but it was very clear that he does not sacrifice the quality of his work just to get one customer out the door and begin with the next. Daniel double checked everything he did and explained everything, line by line, clearly and with a wonderful disposition.

I don't like the process of car hunting. In fact, I hate it. Thankfully, I stumbled into Metro Honda and met Mike Booker and Daniel Solares, it was them that left me very satisfied with my experience. Although they (Mike and Daniel) set the bar high, if my experiences with Metro's service department are on par with the quality service and attention I received from Mike and Daniel, I envision being loyal to Metro. I'll report back after my first few interactions with the service team!

4
★★★★☆

Model, year, trim, color, everything -- I knew exactly what Honda I wanted and I didn't want to waste my time or anyone else's time. But, after visiting a number of Honda dealerships and feeling strung along, I was ready to move on and decide on something else. Luckily, after being frustrated by those other dealerships, I decided to try Metro Honda.

I walked into Metro at about 6:30 pm after work one night and met sales consultant Mike Booker. Since I had already test driven the car, I told Mike exactly what I wanted, where I was looking to be payment wise, and we went straight to his desk. Mike took down some notes, went to his manager, and came back to me with a reasonable counter offer. I made another offer. Mike went back to his manager again and when he came back we had a deal. The entire process took about 30-45 minutes. No games. No BS. Mike took down all of the information, helped fill out all the paperwork, and moved the entire process along very smoothly. Most importantly, Mike was so pleasant. Mike is personable, respectful, and does his job very well without coming across the least bit pushy.

After Mike and I got through all the paperwork, I met with finance manager Daniel Solares to finish up the deal. Simply put, Daniel was just a super great guy to do business with. Daniel worked hard to make the last portion of the process painless and quick but it was very clear that he does not sacrifice the quality of his work just to get one customer out the door and begin with the next. Daniel double checked everything he did and explained everything, line by line, clearly and with a wonderful disposition.

I don't like the process of car hunting. In fact, I hate it. Thankfully, I stumbled into Metro Honda and met Mike Booker and Daniel Solares, it was them that left me very satisfied with my experience. Although they (Mike and Daniel) set the bar high, if my experiences with Metro's service department are on par with the quality service and attention I received from Mike and Daniel, I envision being loyal to Metro. I'll report back after my first few interactions with the service team!

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the service here is being perfect. I had bought a 2002 Honda crv with 91,000 miles and they gave me three years to pay it off instead of the traditional five year loan. I decided to trade it in and I guess I got lucky because a newer model just came in the night before with 37,000 miles!!!!!!!!!!!!! they worked with me that very same day and I got a trade in with NO money down. marcus refinanced me and he's just phenominal. the older 2002 I originally had I couldn't get the Honda care warranty. but this time around in my 2006 i'm in honda care (big difference). I just love there superior customer service, the service dept is also outstanding. I would definitely recommend this dealership to anybody looking to buy a honda. thanks guys!!!!!!!!!!

5
★★★★★

the service here is being perfect. I had bought a 2002 Honda crv with 91,000 miles and they gave me three years to pay it off instead of the traditional five year loan. I decided to trade it in and I guess I got lucky because a newer model just came in the night before with 37,000 miles!!!!!!!!!!!!! they worked with me that very same day and I got a trade in with NO money down. marcus refinanced me and he's just phenominal. the older 2002 I originally had I couldn't get the Honda care warranty. but this time around in my 2006 i'm in honda care (big difference). I just love there superior customer service, the service dept is also outstanding. I would definitely recommend this dealership to anybody looking to buy a honda. thanks guys!!!!!!!!!!

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Business Response:

We're so glad we were able to get your into the best vehicle for you! Thanks for giving us the opportunity to do so. And thank you for taking the time to write such a flattering review!
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Billy kavalierstos, Rafael Rios, Michelle p. and Scott Marlowe provided excellent customer service. This is the second car I purchased there and I would defiantly purchase my next car here. Everyone went out of their way to make sure we were 100 percent satisfied and got into the car of our choice.

5
★★★★★

Billy kavalierstos, Rafael Rios, Michelle p. and Scott Marlowe provided excellent customer service. This is the second car I purchased there and I would defiantly purchase my next car here. Everyone went out of their way to make sure we were 100 percent satisfied and got into the car of our choice.

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Business Response:

Hi Margo, Best?! We're flatter! Billy, Rafael, Michelle and Scott are going to be smiling ear-to-ear when the read this. Thanks!
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I went to Metro Honda because I was in search for a Accord or Civic lease. As soon as I walked in I was greeted with a huge smile and asked if I could be assisted. I knew we were in good hands with Albie. He sat with my wife and I as we explained I was looking for and my budget. He gave me many options and worked with me throughout the whole process. He was very professional, trustworthy, and knowledgeable. Talk about a guy who knows his stuff when it comes cars and features. Not only did he make sure I was happy with my vehicle but he walked me to my car and explained the in's and outs of the technology and safety features that the car had. My wife and I were truly pleased with the service, speed, and professionalism we experienced from Albie and the finance Manager Madison Miranda. If you in the need to buy/lease a car make sure you stop by Metro Honda in Jersey City and see Albie Rivera for a first class experience. You will not regret it.

5
★★★★★

I went to Metro Honda because I was in search for a Accord or Civic lease. As soon as I walked in I was greeted with a huge smile and asked if I could be assisted. I knew we were in good hands with Albie. He sat with my wife and I as we explained I was looking for and my budget. He gave me many options and worked with me throughout the whole process. He was very professional, trustworthy, and knowledgeable. Talk about a guy who knows his stuff when it comes cars and features. Not only did he make sure I was happy with my vehicle but he walked me to my car and explained the in's and outs of the technology and safety features that the car had. My wife and I were truly pleased with the service, speed, and professionalism we experienced from Albie and the finance Manager Madison Miranda. If you in the need to buy/lease a car make sure you stop by Metro Honda in Jersey City and see Albie Rivera for a first class experience. You will not regret it.

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Business Response:

Hey Eugene, Thanks so much for the review! We appreciate the time you took to write it. We are thrilled to hear you had such a wonderful experience with us! Please feel free to let us know if you need anything else.
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I went to Metro Honda because I was in search for a Accord or Civic lease. As soon as I walked in I was greeted with a huge smile and asked if I could be assisted. I knew we were in good hands with Albie. He sat with my wife and I as we

3
★★★★★

I went to Metro Honda because I was in search for a Accord or Civic lease. As soon as I walked in I was greeted with a huge smile and asked if I could be assisted. I knew we were in good hands with Albie. He sat with my wife and I as we

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Being the second time going back to Metro Honda, I was very happy and satisfied with the sales rep. that helped me out with the process this time. I would recommend you Albaro Rivera if you are looking for a person with experience who really cares about you as a customer. He not only helped me find the right car for me and my family (taking into consideration our needs, budget, and wishes), but he has also been ALWAYS available when I need him regarding questions, issues, and help with the car...I am more than sure you will have a great experience with him!!!

5
★★★★★

Being the second time going back to Metro Honda, I was very happy and satisfied with the sales rep. that helped me out with the process this time. I would recommend you Albaro Rivera if you are looking for a person with experience who really cares about you as a customer. He not only helped me find the right car for me and my family (taking into consideration our needs, budget, and wishes), but he has also been ALWAYS available when I need him regarding questions, issues, and help with the car...I am more than sure you will have a great experience with him!!!

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Business Response:

Hey Laura, Thanks very much for the wonderful review! We appreciate the time you took to write it and are thrilled you had a great experience. Please feel free to let us know if you need anything else!
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Being the second time going back to Metro Honda, I was very happy and satisfied with the sales rep. that helped me out with the process this time. I would recommend you Albaro Rivera if you are looking for a person with experience who

3
★★★★★

Being the second time going back to Metro Honda, I was very happy and satisfied with the sales rep. that helped me out with the process this time. I would recommend you Albaro Rivera if you are looking for a person with experience who

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Great Experience!!! This dealership is top notch! The associates and the management are friendly, helpful and efficient. My husband and I bought a Honda Accord and could not be happier. Everything they did from the service to the price

3
★★★★★

Great Experience!!! This dealership is top notch! The associates and the management are friendly, helpful and efficient. My husband and I bought a Honda Accord and could not be happier. Everything they did from the service to the price

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I was looking to replace my car that got flooded during the hurricane. The associates at metro Honda were efficient, knowledgeable, friendly and extremely helpful. They worked hard to get the paperwork and the lease done late on a Friday

3
★★★★★

I was looking to replace my car that got flooded during the hurricane. The associates at metro Honda were efficient, knowledgeable, friendly and extremely helpful. They worked hard to get the paperwork and the lease done late on a Friday

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I purchased a 2012 Honda CR-V at Metro Honda from Kerry P. It was the greatest experience ever. I have always been skeptical about buying cars from dealers but Metro Honda proved to me that there is no need to be. Being a female I thought they would try and take advantage of me but they didn't. They were very professional and friendly. They addressed all of my questions and guided me through the whole process which was great. They gave me a fabulous deal on the vehicle and gave me a lifetime customer care plan which offers free oil changes for the life of the vehicle which is fabulous. Thank you Kerry P and the rest of the Metro Honda team. I will recommend people to you guys.

5
★★★★★

I purchased a 2012 Honda CR-V at Metro Honda from Kerry P. It was the greatest experience ever. I have always been skeptical about buying cars from dealers but Metro Honda proved to me that there is no need to be. Being a female I thought they would try and take advantage of me but they didn't. They were very professional and friendly. They addressed all of my questions and guided me through the whole process which was great. They gave me a fabulous deal on the vehicle and gave me a lifetime customer care plan which offers free oil changes for the life of the vehicle which is fabulous. Thank you Kerry P and the rest of the Metro Honda team. I will recommend people to you guys.

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Business Response:

Vanessa, We're so glad we provided you with the greatest experience ever! Thank you very much for taking the time to write this review. Kerry P. and the rest of our team are happy to help. Come see us again soon!
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I recently got into a car accident and I needed car asap. The right side of my Camry was banged up bad and I wasn't even able to open the doors on the right side. I work pretty far from bayonne. I came in and worked with John Lizares, it

3
★★★★★

I recently got into a car accident and I needed car asap. The right side of my Camry was banged up bad and I wasn't even able to open the doors on the right side. I work pretty far from bayonne. I came in and worked with John Lizares, it

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Just recently bought a 2012 Honda accord from metro Honda plain and simple they beat everybody else's price and threw in a heck of a warranty no extra charge and as far as inventory they had the car in stock this dealership plays no games thank you billy Cornelius and John

5
★★★★★

Just recently bought a 2012 Honda accord from metro Honda plain and simple they beat everybody else's price and threw in a heck of a warranty no extra charge and as far as inventory they had the car in stock this dealership plays no games thank you billy Cornelius and John

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Business Response:

Frank, thanks for the awesome review! We're so lucky to have great customers like you- it keeps us doing what we love. We work very hard to make sure all of our customers find the perfect vehicle for the perfect price, and have a GREAT time doing it. Hearing such great feedback about team members like Billy, John, and Cornelius, too, makes us pretty happy. Please feel free to come on in to say hello any time!
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I don't live very close to metro Honda so I wanted to make sure my drive was worth it. I met with billy who was very patient and understanding of all my concerns. He made this car purchase so easy I had to recommend this dealership! The managers I met with were also great and friendly!

5
★★★★★

I don't live very close to metro Honda so I wanted to make sure my drive was worth it. I met with billy who was very patient and understanding of all my concerns. He made this car purchase so easy I had to recommend this dealership! The managers I met with were also great and friendly!

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Business Response:

Martha, thanks for choosing Metro Honda despite the drive you had to make to get here- we're honored! Billy and the rest of the team here at Metro Honda work hard to make sure customers like you get the deal (and the service) they deserve. Enjoy your new ride and please let us know if we can help with anything else!
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Just recently bought 2012 accord from metro plain and simple they beat everybody else's price threw in a heck of a warranty no extra charge and as far as inventory they had the car in stock the dealership plays no games thank you billy

3
★★★★★

Just recently bought 2012 accord from metro plain and simple they beat everybody else's price threw in a heck of a warranty no extra charge and as far as inventory they had the car in stock the dealership plays no games thank you billy

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I don't live in this area, so I wanted to make sure driving to metro Honda was going to be worth the drive. When I came here I met with billy who was very kind and patient with me. He was able to answer all of my questions and the managers

3
★★★★★

I don't live in this area, so I wanted to make sure driving to metro Honda was going to be worth the drive. When I came here I met with billy who was very kind and patient with me. He was able to answer all of my questions and the managers

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I went to metro Honda on Friday and bought my dream car a Honda accord. They made my buying experience wonderful I saw Ronnie Manuel he was very kind and knew all the answer to my questions. They have a customer for life. Thank you metro Honda for making my 1st car purchase so easy !!!!!!

5
★★★★★

I went to metro Honda on Friday and bought my dream car a Honda accord. They made my buying experience wonderful I saw Ronnie Manuel he was very kind and knew all the answer to my questions. They have a customer for life. Thank you metro Honda for making my 1st car purchase so easy !!!!!!

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This was the best experience I ever had with any salesperson anywhere, no one was more professional, helpful or as honest as he was, I was very surprised and pleased...He got me into exactly what I wanted (2013 CRV) at my price range...Have you ever bought anything and felt you got played afterwards??? Well i guarantee, you will not feel that way dealing with my new friend...ELIS TAVAREZ of METRO HONDA
So if your gonna make that big move and get a new car, please ask for ELIS you will not regret it....tell him Francisco sent you....

5
★★★★★

This was the best experience I ever had with any salesperson anywhere, no one was more professional, helpful or as honest as he was, I was very surprised and pleased...He got me into exactly what I wanted (2013 CRV) at my price range...Have you ever bought anything and felt you got played afterwards??? Well i guarantee, you will not feel that way dealing with my new friend...ELIS TAVAREZ of METRO HONDA
So if your gonna make that big move and get a new car, please ask for ELIS you will not regret it....tell him Francisco sent you....

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Business Response:

Wow! What an honor! Thanks for taking the time to write such a kind review; it's so rewarding when we hear from happy customers. Elis is awesome, isn't he? We'll definitely pass your kind words along. Enjoy your new CRV and feel free to come on by whenever you need to (or even just to say hello!). Thanks again for the great review, and welcome to the Metro Honda family!
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I went looking for a car because I got into a car accident and my camry was just done. My passenger side doors were completely shut in. I came in about a week later because I needed a car ASAP. John Lizares was there to greet me and went over everything that I'm able to do and I was a little shy cause my credit isn't all the great and I ended up buying my car at a super comfortable payment. It was an awesome experience, made me laugh the whole time and just made the whole experience just a good time and I didn't feel like I wasted a day off. Thanks John and Lisandro, referring some of family to you guys.

5
★★★★★

I went looking for a car because I got into a car accident and my camry was just done. My passenger side doors were completely shut in. I came in about a week later because I needed a car ASAP. John Lizares was there to greet me and went over everything that I'm able to do and I was a little shy cause my credit isn't all the great and I ended up buying my car at a super comfortable payment. It was an awesome experience, made me laugh the whole time and just made the whole experience just a good time and I didn't feel like I wasted a day off. Thanks John and Lisandro, referring some of family to you guys.

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Business Response:

Thank you so much for your kind review of John and Lisandro! We're so happy to be able to provide top-notch customer service and we appreciate you bringing your business to Metro Honda. Please feel free to drop on by if you should ever need anything!
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My name is Kristina Rios and I had the best experience at Metro Honda. I was shopping around for the best price on a 2012 Honda Accord EX-L with navi and Michelle Torres responded very quickly and efficiently. She provided me with the best price quote out of all of the dealers I had inquired to. Michelle was very nice and professional so I set the appointment and I went in and met with her but since she was busy with her previous appointment Michelle Torres put me to work with her salesfloor partner Chace Bethea. Chace Bethea was also very professional and helpful. They both were very helpful. They gave me a fabulous deal that I couldn't refuse. The whole experience was great at Metro Honda. They have a very great team and enviroment. I will recommend people to them and will purchase my next vehicle from them as well. Thank you Michelle Torres and Chace Bethea.

5
★★★★★

My name is Kristina Rios and I had the best experience at Metro Honda. I was shopping around for the best price on a 2012 Honda Accord EX-L with navi and Michelle Torres responded very quickly and efficiently. She provided me with the best price quote out of all of the dealers I had inquired to. Michelle was very nice and professional so I set the appointment and I went in and met with her but since she was busy with her previous appointment Michelle Torres put me to work with her salesfloor partner Chace Bethea. Chace Bethea was also very professional and helpful. They both were very helpful. They gave me a fabulous deal that I couldn't refuse. The whole experience was great at Metro Honda. They have a very great team and enviroment. I will recommend people to them and will purchase my next vehicle from them as well. Thank you Michelle Torres and Chace Bethea.

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Business Response:

Kristina, thank you so much for leaving such a sweet review of Michelle and Chace. We're proud of our team at Metro, and it's very rewarding to hear such wonderful feedback! Please let us know if there's anything else we can do to help in the future!
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I purchased my Accord in South Carolina, moved to NJ. Looking for a dealer i can trust to maintain my Honda . I like to kee up my maintenace with genuine honda parts, i believe they last longer and run better in the long term. I tried

3
★★★★★

I purchased my Accord in South Carolina, moved to NJ. Looking for a dealer i can trust to maintain my Honda . I like to kee up my maintenace with genuine honda parts, i believe they last longer and run better in the long term. I tried

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Yesterday I leased a 2012 Honda Accord LX from Metro Honda in Jersey City. I cant thank them enough for their first class service! Initially, I was dreading this process.. (as a female and not very knowledgeable about cars, I didnt want

3
★★★★★

Yesterday I leased a 2012 Honda Accord LX from Metro Honda in Jersey City. I cant thank them enough for their first class service! Initially, I was dreading this process.. (as a female and not very knowledgeable about cars, I didnt want

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So as a first time buyer...there is always a certain sense of apprehension in walking into a car dealer. Long story short, walked in with the intention to "look around", walked out the owner of a brand new 2012 Honda Civic.\r
\r
The best

3
★★★★★

So as a first time buyer...there is always a certain sense of apprehension in walking into a car dealer. Long story short, walked in with the intention to "look around", walked out the owner of a brand new 2012 Honda Civic.\r
\r
The best

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I drove by here, a little reluctant at first especially with all the other experiences I've had at dealerships in the area. But, alas! I finally made the move and bought myself a car. I picked up a new Accord. The saleswoman, Kerry made

3
★★★★★

I drove by here, a little reluctant at first especially with all the other experiences I've had at dealerships in the area. But, alas! I finally made the move and bought myself a car. I picked up a new Accord. The saleswoman, Kerry made

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I went there to by and Accord. I saw a nice ad and figured what the heck. the sale guy was ok. Persistent but not obnoxious. He knew the car and could answer most of my questions. The finance department was another issue altogether. They didn't appear to be busy but took forever. I thought that they were jerking me around so after nearly two hours I left.

2
★★☆☆☆

I went there to by and Accord. I saw a nice ad and figured what the heck. the sale guy was ok. Persistent but not obnoxious. He knew the car and could answer most of my questions. The finance department was another issue altogether. They didn't appear to be busy but took forever. I thought that they were jerking me around so after nearly two hours I left.

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The worst experience of buying a new car. It seems like a total scam now..They fix you up on the price but that is not what they sell you the car for. They add bunch of other - service contracts, etch upgrades, down payment

3
★★★★★

The worst experience of buying a new car. It seems like a total scam now..They fix you up on the price but that is not what they sell you the car for. They add bunch of other - service contracts, etch upgrades, down payment

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This dealership has a very poor service department and high costs. I've bought the car here and had problems in the first year. They took them 3 weeks to fix the car, they left a tool inside the car and messed up the interior with grease and only after I started proceedings with the lemon law they started to get their act together. 2 years later my spare key was not working (I never tested it before) and they wanted to charge me $95 to program it, a 30 second job. I escalated to the General Manager and got the key programmed free of charge.

0
★☆☆☆☆

This dealership has a very poor service department and high costs. I've bought the car here and had problems in the first year. They took them 3 weeks to fix the car, they left a tool inside the car and messed up the interior with grease and only after I started proceedings with the lemon law they started to get their act together. 2 years later my spare key was not working (I never tested it before) and they wanted to charge me $95 to program it, a 30 second job. I escalated to the General Manager and got the key programmed free of charge.

Pros: Good car

Cons: Bad place to maintain your honda

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When discussing the options with the salesman for a new lease, I was told that the vehicle had Bluetooth. It was the first question I had as it was the biggest thing for me. We then sat down, and discussed numbers based on the options they told me the vehicle had. After we agreed on the number based on the way the vehicle was described, and the contracts were signed and money was paid, the vehicle was washed and brought around for us to leave. As I'm getting in the car, he (The salesman) told me "I messed up, the vehicle doesn't have Bluetooth."
It was Saturday night and the parts department was closed, so we agreed that Monday morning he would call the parts department and order the parts needed to have the Bluetooth option installed. I had to call 3-4 times a day as the salesman never called me. I finally went in on Wednesday night and spoke to the manager, only to find out that the salesman never checked about the part nor did he even speak to anyone, and the manager tells me it's too late, the money was already funded.
The only thing they offered was to have a aftermarket product installed and they would split the cost. It took a full day for them to say they would cover the whole cost but they would not alter my payments. They told me that the only vehicle that had Bluetooth (Factory) was the next model up, which I said I would accept a swap and pay the higher payment, but they were asking $50 more per month over other dealerships. The salesman and the manager I dealt with were both nasty and unhelpful and I was told "I don't want to hear another word about the Consumer Afairs" and "If you wanna bump heads, I got the hardest head."
All I wanted was to be put into the next model up which has the option I wanted, and I would pay the fair value, not $50 more. What are my options? It seems the salesman delayed the first couple of days to have the money funded so I can't get out. The vehicle is not what I negotiated. Why should I pay?

0
★☆☆☆☆

When discussing the options with the salesman for a new lease, I was told that the vehicle had Bluetooth. It was the first question I had as it was the biggest thing for me. We then sat down, and discussed numbers based on the options they told me the vehicle had. After we agreed on the number based on the way the vehicle was described, and the contracts were signed and money was paid, the vehicle was washed and brought around for us to leave. As I'm getting in the car, he (The salesman) told me "I messed up, the vehicle doesn't have Bluetooth."
It was Saturday night and the parts department was closed, so we agreed that Monday morning he would call the parts department and order the parts needed to have the Bluetooth option installed. I had to call 3-4 times a day as the salesman never called me. I finally went in on Wednesday night and spoke to the manager, only to find out that the salesman never checked about the part nor did he even speak to anyone, and the manager tells me it's too late, the money was already funded.
The only thing they offered was to have a aftermarket product installed and they would split the cost. It took a full day for them to say they would cover the whole cost but they would not alter my payments. They told me that the only vehicle that had Bluetooth (Factory) was the next model up, which I said I would accept a swap and pay the higher payment, but they were asking $50 more per month over other dealerships. The salesman and the manager I dealt with were both nasty and unhelpful and I was told "I don't want to hear another word about the Consumer Afairs" and "If you wanna bump heads, I got the hardest head."
All I wanted was to be put into the next model up which has the option I wanted, and I would pay the fair value, not $50 more. What are my options? It seems the salesman delayed the first couple of days to have the money funded so I can't get out. The vehicle is not what I negotiated. Why should I pay?

Pros: None

Cons: They promise the world top get you to sign, then you're screwed.

More about Metro Honda-Jersey City

Metro Honda is a NJ Honda dealership serving car shoppers in Jersey City, Hudson County and beyond. NJ Honda shoppers can find new and used cars, financing options, service and parts at Metro Honda.

 

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