Hourglass Collision Repair Ctr

★★★☆☆

About Hourglass Collision Repair Ctr

Categories
  • Custom Car Dealers
  • Auto Glass
  • Auto Body Paint & Repair
  • Paintless Dent Removal
Details
  • Auto Detailing

Automotive

Automotive
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Took my 745LI BMW in for a smashed-up front end on the recommendation of BMW of Tulsa.\r
After getting the solid run-a-round from Lauren throughout the entire process, My car was returned without the headlights even being aligned. They

3
★★★★★

Took my 745LI BMW in for a smashed-up front end on the recommendation of BMW of Tulsa.\r
After getting the solid run-a-round from Lauren throughout the entire process, My car was returned without the headlights even being aligned. They

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Hourglass was recommended to me by Jackie Cooper Imports because they have Mercedes Certified Painters and are the best in town. I don't think anyone should take that advice lightly. Perhaps they are really busy having too much business

3
★★★★★

Hourglass was recommended to me by Jackie Cooper Imports because they have Mercedes Certified Painters and are the best in town. I don't think anyone should take that advice lightly. Perhaps they are really busy having too much business

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Will never go back.... After they got 17,000 to fix my mercedes, had it for over 4 months only to find out that car was 200.00 from being totaled and after got car back after 4 rentals(cause they hate for you to have to put alot of miles on them when body shop has it for soooo long) noticed noise in rearend..took it to dealership only to find out that rear axel boot had leaked all oil out, needed have whole axel replaced from obvious REAR DAMAGE from wreck- .Hourglass wouldn't fix something they didn't repair in the first place....told me to file suplement !! Another claim...if they would of replaced it , car would of been totaled and they wouldn't of gotten 17,000.00 from the guys ins. nor had my car 4 months.... and told me I was a bad customer...seriously...they are worst cheaters I have ever seen, my car was depreciated in value due to damage from other motorist and looked over damage not noted in estimate.
Already had place in Claremore closed down and Harvard location is almost there due to BAD BUSINESS !!

1
★☆☆☆☆

Will never go back.... After they got 17,000 to fix my mercedes, had it for over 4 months only to find out that car was 200.00 from being totaled and after got car back after 4 rentals(cause they hate for you to have to put alot of miles on them when body shop has it for soooo long) noticed noise in rearend..took it to dealership only to find out that rear axel boot had leaked all oil out, needed have whole axel replaced from obvious REAR DAMAGE from wreck- .Hourglass wouldn't fix something they didn't repair in the first place....told me to file suplement !! Another claim...if they would of replaced it , car would of been totaled and they wouldn't of gotten 17,000.00 from the guys ins. nor had my car 4 months.... and told me I was a bad customer...seriously...they are worst cheaters I have ever seen, my car was depreciated in value due to damage from other motorist and looked over damage not noted in estimate.
Already had place in Claremore closed down and Harvard location is almost there due to BAD BUSINESS !!

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If you need a fancy waiting room, gourmet coffee, and a salesman in a suit to make you feel like your car is going to be repaired right, then this place might be for you. Unfortunately this place gets referred too much business from the luxury car dealers to actually do any of the repairs in a timely fashion. Once they get you to commit to the repair, they know they have got your business and they dont have to worry about meeting any actual timelines. Look at ALL the other reviews, everyone agrees (even the positive reviews) that they take an unusually long amount of time to do they repairs. They say thats because they "take the time to do it right", but in truth it's because they let your car sit around for a few weeks before they get to it. I have to admit that my car came back looking pretty good, but having dealt with several body shops in the past, I know that the repairs could have be done in less than half the time (maybe a month vs the 3 months they took). Everyday it was some new excuse, first they delayed while trying to get more money out of the insurance company. Then it was the standard "we are waiting on parts" excuse that they tell everyone for whom they don't have an actual excuse. When I asked what parts they were waiting on, when they were ordered and who they had been ordered from (after 2 months of waiting), they talked in circles and never could give me a straight answer. If you have to rely on a rental vehicle while waiting for your repair, don't bother with this shop

0
★☆☆☆☆

If you need a fancy waiting room, gourmet coffee, and a salesman in a suit to make you feel like your car is going to be repaired right, then this place might be for you. Unfortunately this place gets referred too much business from the luxury car dealers to actually do any of the repairs in a timely fashion. Once they get you to commit to the repair, they know they have got your business and they dont have to worry about meeting any actual timelines. Look at ALL the other reviews, everyone agrees (even the positive reviews) that they take an unusually long amount of time to do they repairs. They say thats because they "take the time to do it right", but in truth it's because they let your car sit around for a few weeks before they get to it. I have to admit that my car came back looking pretty good, but having dealt with several body shops in the past, I know that the repairs could have be done in less than half the time (maybe a month vs the 3 months they took). Everyday it was some new excuse, first they delayed while trying to get more money out of the insurance company. Then it was the standard "we are waiting on parts" excuse that they tell everyone for whom they don't have an actual excuse. When I asked what parts they were waiting on, when they were ordered and who they had been ordered from (after 2 months of waiting), they talked in circles and never could give me a straight answer. If you have to rely on a rental vehicle while waiting for your repair, don't bother with this shop

Pros: Good coffee

Cons: Delays, excuses, playing games with insurance co.

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I Just had my infiniti repaired at the shop on 61st street. I must say that I was very impressed. It was very classy and impressive on the inside and I was even more surprised by the customer service. I have had my cars repaired at other shops in the past and this was by far the best experience. The insurance at fault was very difficult through this process but the staff kept me informed the whole time on what was going on and fought to get my car back to pre-accident condition. I feel that this place is definatly somewhere you can feel safe contrary to the other reviews. I never once felt that I was being lied to or cheated.

2
★★★★☆

I Just had my infiniti repaired at the shop on 61st street. I must say that I was very impressed. It was very classy and impressive on the inside and I was even more surprised by the customer service. I have had my cars repaired at other shops in the past and this was by far the best experience. The insurance at fault was very difficult through this process but the staff kept me informed the whole time on what was going on and fought to get my car back to pre-accident condition. I feel that this place is definatly somewhere you can feel safe contrary to the other reviews. I never once felt that I was being lied to or cheated.

Pros: Excellent Customer Service

Cons: Length of the Repair...but it wasnt their fault.

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Games, delays, and the runaround. Don't expect your vehicle to be done on time. Don't expect to get the full story.

0
★☆☆☆☆

Games, delays, and the runaround. Don't expect your vehicle to be done on time. Don't expect to get the full story.

Pros: Pretty store

Cons: Everything else

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Contrary to the last post about this company, my experience was just the opposite. I knew from past repairs i've had done, and other customers that I have spoken with, that Hourglass would take the time to repair all the damage. The repair took over 3 months but well worth the wait. When repairing a $80,000 vehicle I want them to take their time. Johnathon kept me informed at every turn. I never had to wonder what was going on with my vehicle, I knew. Hourglass has a great reputation and they deserve it. I would highly recommend Hourglass to anyone having their car repaired. It doesn't matter if it's not an $80,000 BMW, they are still going to take the time and get the repairs right. Thank You for my great repairs Hourglass Team.

2
★★★★★

Contrary to the last post about this company, my experience was just the opposite. I knew from past repairs i've had done, and other customers that I have spoken with, that Hourglass would take the time to repair all the damage. The repair took over 3 months but well worth the wait. When repairing a $80,000 vehicle I want them to take their time. Johnathon kept me informed at every turn. I never had to wonder what was going on with my vehicle, I knew. Hourglass has a great reputation and they deserve it. I would highly recommend Hourglass to anyone having their car repaired. It doesn't matter if it's not an $80,000 BMW, they are still going to take the time and get the repairs right. Thank You for my great repairs Hourglass Team.

Pros: They delivered my vehicle back looking like it did from the dealer.

Cons: There are no Cons.

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Had my car for 4 weeks, all the while telling me just another couple days. Finally got it back paint doesn't match, overspray on the trim, chip in the paint. Avoid at all cost apparently they have too much business to care about the quality of their work.

0
★☆☆☆☆

Had my car for 4 weeks, all the while telling me just another couple days. Finally got it back paint doesn't match, overspray on the trim, chip in the paint. Avoid at all cost apparently they have too much business to care about the quality of their work.

Pros: They eventually gave my car back

Cons: Too many to list

 

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