Doctor's Care

★★☆☆☆
  • 850 Aiken Mall Dr

    Aiken, SC 29803

    Map & Directions
  • 803-648-1464

About Doctor's Care

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Health & Medical

Health & Medical
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Don't waste your time. Patient Beware. My family and I will never every use Doctors Care again. You are better off going to the emergency room. They made money from me by sending my wife out the door with an over the counter medical device, with a huge markup, without an option to buy or return. My wife had an x-ray on her wrist at Doctors Care in Aiken on Whisky Road. When it was determined that her wrist was not broken, the doctor put a small brace on her wrist as said "this is what you need". Later on, I get bill for $56 for the wrist brace which can be purchased almost anywhere else for $19.99-$26.00. I call Doctors Care to find out if this was billed under my insurance and why they are charging double the retail price everywhere else this brace is sold. I also wanted to know, if they were selling this medical device retail to my wife, how come she was never given the option to buy it or given at least the price of the brace before she left. My wife would never pay $56 for such a cheap brace if she knew that price before leaving Doctors Care. Assuming the brace was covered in the doctors visit which insurance pays, she left with the brace. Come to find out, Doctors Care had the wrong insurance on file so the said they would re-bill with the correct insurance information and get back in touch with me. My next correspondence on the matter was an $81.00 from a collection agency. Now, very angry, I call Doctors Care to find out what is going on. They said they did bill my insurance but my insurance did not cover the brace. I call my insurance and tell me that they do not cover this particular over the counter medical device wrist brace and the doctor should have just recommended it. I call Doctors Care back, they tell me that every patient in this situation has the option and is asked yes or no if they want to take the medical device/brace. No, my wife was not asked if she wanted to buy the brace, she did not have the option to buy it or refuse it, she was never given the price to purchase it, she has no option to return it, and I have exhausted all means of resolution with Doctors Care over this stupid cheap marked up wrist brace. What a racket, Doctors Care can make retail sales of medical devices like this cheap wrist brace for double its retail value without ever revealing any price of the item to their customers by simply sending the unsuspecting patient out the door with the medical device. Patient beware, if you walk out the door with a medical device like this brace without knowing the price, without being asked to purchase it, assuming the cost of the device is covered by your insurance in the doctors visit bill, then you just made a purchase and you will pay what ever the price Doctors Care decides they are going to put on the item after you have made the purchase/left the building. I am thankful the $56 is such an insignificant amount and it was not hundreds and thousands of dollars, because they could have really billed me any amount they wanted since my wife was sent out the door with the brace already not knowing the price or that she was even making a purchase. Patient Beware.

1
★☆☆☆☆

Don't waste your time. Patient Beware. My family and I will never every use Doctors Care again. You are better off going to the emergency room. They made money from me by sending my wife out the door with an over the counter medical device, with a huge markup, without an option to buy or return. My wife had an x-ray on her wrist at Doctors Care in Aiken on Whisky Road. When it was determined that her wrist was not broken, the doctor put a small brace on her wrist as said "this is what you need". Later on, I get bill for $56 for the wrist brace which can be purchased almost anywhere else for $19.99-$26.00. I call Doctors Care to find out if this was billed under my insurance and why they are charging double the retail price everywhere else this brace is sold. I also wanted to know, if they were selling this medical device retail to my wife, how come she was never given the option to buy it or given at least the price of the brace before she left. My wife would never pay $56 for such a cheap brace if she knew that price before leaving Doctors Care. Assuming the brace was covered in the doctors visit which insurance pays, she left with the brace. Come to find out, Doctors Care had the wrong insurance on file so the said they would re-bill with the correct insurance information and get back in touch with me. My next correspondence on the matter was an $81.00 from a collection agency. Now, very angry, I call Doctors Care to find out what is going on. They said they did bill my insurance but my insurance did not cover the brace. I call my insurance and tell me that they do not cover this particular over the counter medical device wrist brace and the doctor should have just recommended it. I call Doctors Care back, they tell me that every patient in this situation has the option and is asked yes or no if they want to take the medical device/brace. No, my wife was not asked if she wanted to buy the brace, she did not have the option to buy it or refuse it, she was never given the price to purchase it, she has no option to return it, and I have exhausted all means of resolution with Doctors Care over this stupid cheap marked up wrist brace. What a racket, Doctors Care can make retail sales of medical devices like this cheap wrist brace for double its retail value without ever revealing any price of the item to their customers by simply sending the unsuspecting patient out the door with the medical device. Patient beware, if you walk out the door with a medical device like this brace without knowing the price, without being asked to purchase it, assuming the cost of the device is covered by your insurance in the doctors visit bill, then you just made a purchase and you will pay what ever the price Doctors Care decides they are going to put on the item after you have made the purchase/left the building. I am thankful the $56 is such an insignificant amount and it was not hundreds and thousands of dollars, because they could have really billed me any amount they wanted since my wife was sent out the door with the brace already not knowing the price or that she was even making a purchase. Patient Beware.

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I called Doctor's care to see if they could check my nose for a deviated septum (I had fractured it 2 weeks earlier). The lady at the front desk said they could do the procedure so I made an appointment. I paid my $25 copay and when I saw the doctor he said they did not have the proper tools to do the procedure and sent me away. I now have a bill for $144 when they did nothing but waste my time.

1
★☆☆☆☆

I called Doctor's care to see if they could check my nose for a deviated septum (I had fractured it 2 weeks earlier). The lady at the front desk said they could do the procedure so I made an appointment. I paid my $25 copay and when I saw the doctor he said they did not have the proper tools to do the procedure and sent me away. I now have a bill for $144 when they did nothing but waste my time.

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1 out of 1 people found this review helpful.

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Not recommended for care! Both the doctors and staff were very rude, and provided substandard care. Highly recommend you go somewhere else for service.

1
★☆☆☆☆

Not recommended for care! Both the doctors and staff were very rude, and provided substandard care. Highly recommend you go somewhere else for service.

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One does not have many options (besides the ED) to see a physician quickly. How nice to have this wonderful option. So many times in these settings everyone is rude and incompetent. NOT the case at this Aiken Doctor's Care. I did go when things were slow but I liked that everyone was thoughtful and professional.
Sincerely, DDD.

4
★★★★☆

One does not have many options (besides the ED) to see a physician quickly. How nice to have this wonderful option. So many times in these settings everyone is rude and incompetent. NOT the case at this Aiken Doctor's Care. I did go when things were slow but I liked that everyone was thoughtful and professional.
Sincerely, DDD.

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I have had great service from Doctors Care Aiken. The staff is always friendly. Sometimes there is a crowded waiting room. But considering I didn't have to make an appointment, the wait was worth it. I was able to get my sick child taken care of immediately.
I would definitely use this office again.

4
★★★★☆

I have had great service from Doctors Care Aiken. The staff is always friendly. Sometimes there is a crowded waiting room. But considering I didn't have to make an appointment, the wait was worth it. I was able to get my sick child taken care of immediately.
I would definitely use this office again.

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Doctor's Care in Aiken offers extended hours to it's patients that most would not find with other physicains. One of the drawbacks is that you do have to wait sometimes. When the flu season and all was going on... I know people who waited 4 or more hours to see a physcian. It's a good place to go if you need a Dr. w/out making an appointment.

PROS: after hour care
CONS: price is kinda high

3
★★★☆☆

Doctor's Care in Aiken offers extended hours to it's patients that most would not find with other physicains. One of the drawbacks is that you do have to wait sometimes. When the flu season and all was going on... I know people who waited 4 or more hours to see a physcian. It's a good place to go if you need a Dr. w/out making an appointment.

PROS: after hour care
CONS: price is kinda high

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1 out of 1 people found this review helpful.

 

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