Kwik Kar Lube & Tune

★★★☆☆

Automotive

Automotive
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I've been a customer with this establishment for over four years. Everytime I bring my vehicles into Kwik Kar I can always expect great customer service and honest work out of them. Never had any complications with any work that was performed. I know that when my vehicle is there, its in good hands. The technicians always present themselves with professionalism and the owner Mr. Brewster is also an active member of our community. Bringing his establishment to the community has benefited us tremendously. I will continue to be a dedicated customer of Kwik Kar Lube & Tune- Crabb River Rd. - I appriciate their services....

5
★★★★★

I've been a customer with this establishment for over four years. Everytime I bring my vehicles into Kwik Kar I can always expect great customer service and honest work out of them. Never had any complications with any work that was performed. I know that when my vehicle is there, its in good hands. The technicians always present themselves with professionalism and the owner Mr. Brewster is also an active member of our community. Bringing his establishment to the community has benefited us tremendously. I will continue to be a dedicated customer of Kwik Kar Lube & Tune- Crabb River Rd. - I appriciate their services....

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I've used Kwik Kar (1260 Crabb River Rd, Richmond, TX) for over 3 years now and I've always been very pleased with their services. In fact, one of our vans is there now and I came across this site (Insider Pages) while trying to find their phone number online to call and check on the status of the repairs.

Over the past 3, almost 4 years, they've handled the state inspections and oil changes on our 4 vehicles. (They also did the same on our son's truck for 2 of those years when he lived in Richmond.)

They also replaced the AC compressor on 1 of our vans. They gave us a quote and they gave us prices for a new versus used compressor. (We opted for the new.) I checked the quote with another repair shop that I used in Houston before moving to Richmond and the quote was in line with what other shops were charging. They replaced the compressor and we were pleased with the work. (That was 2 years ago and we've had no further problems with the AC.)

Overall, I've used this place a lot - anytime I have a problem or even a question about one of our vehicles I take it to Kwik Kar. And they always treat us right. (And they've never charged me to answer a question.)

Based on my experiences over the past 3 years: You can't beat this place.

5
★★★★★

I've used Kwik Kar (1260 Crabb River Rd, Richmond, TX) for over 3 years now and I've always been very pleased with their services. In fact, one of our vans is there now and I came across this site (Insider Pages) while trying to find their phone number online to call and check on the status of the repairs.

Over the past 3, almost 4 years, they've handled the state inspections and oil changes on our 4 vehicles. (They also did the same on our son's truck for 2 of those years when he lived in Richmond.)

They also replaced the AC compressor on 1 of our vans. They gave us a quote and they gave us prices for a new versus used compressor. (We opted for the new.) I checked the quote with another repair shop that I used in Houston before moving to Richmond and the quote was in line with what other shops were charging. They replaced the compressor and we were pleased with the work. (That was 2 years ago and we've had no further problems with the AC.)

Overall, I've used this place a lot - anytime I have a problem or even a question about one of our vehicles I take it to Kwik Kar. And they always treat us right. (And they've never charged me to answer a question.)

Based on my experiences over the past 3 years: You can't beat this place.

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My vehicle was also taken to Kwik Kar, 1260 Crabb River Rd, Richmond, TX, but for a state inspection and oil change. An employee took my vehicle in for the oil change and started the inspection of the other items they suggest you need to take care of. In the process of this the employee dripped lubricant fluid on under hood decals and exterior finish areas. When I left, the fluid was still on the exterior finish area. I also later consulted my Owner's Manual and Factory Service Manual about condition and replacement of the fluid, and did not find any information to support the recommendation that was made to me. The employee also brought me my obviously clean air filter to ask if I wanted to replace it. When I returned home I checked under the hood to see if the fluids on the decal had been cleaned up and found that the fasteners on the air filter housing had been over tightened and distorted the rubber mounting grommets. During the inspection they came to get me again to tell me that something was wrong with the connector on my car, and they could not complete the inspection. I pulled my own analyzer out of my trunk, hooked it up, and showed them successful, no code, completion of the emissions test. They retried their machine and it then worked. I paid and left, only to find they had not returned my insurance paperwork, which I had to go back to retrieve. They did not build my trust and therefore, this was my first and last visit to this franchise and establishment. By the way I had purchased a premium oil, not the kind of customer you look to be loosing.

1
★☆☆☆☆

My vehicle was also taken to Kwik Kar, 1260 Crabb River Rd, Richmond, TX, but for a state inspection and oil change. An employee took my vehicle in for the oil change and started the inspection of the other items they suggest you need to take care of. In the process of this the employee dripped lubricant fluid on under hood decals and exterior finish areas. When I left, the fluid was still on the exterior finish area. I also later consulted my Owner's Manual and Factory Service Manual about condition and replacement of the fluid, and did not find any information to support the recommendation that was made to me. The employee also brought me my obviously clean air filter to ask if I wanted to replace it. When I returned home I checked under the hood to see if the fluids on the decal had been cleaned up and found that the fasteners on the air filter housing had been over tightened and distorted the rubber mounting grommets. During the inspection they came to get me again to tell me that something was wrong with the connector on my car, and they could not complete the inspection. I pulled my own analyzer out of my trunk, hooked it up, and showed them successful, no code, completion of the emissions test. They retried their machine and it then worked. I paid and left, only to find they had not returned my insurance paperwork, which I had to go back to retrieve. They did not build my trust and therefore, this was my first and last visit to this franchise and establishment. By the way I had purchased a premium oil, not the kind of customer you look to be loosing.

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My vehicle was taken to Kwik Kar, 1260 Crabb River Rd, Richmond, TX for repair of a/c compressor that was making noise. An employee, Fernando, took my money and repaired my vehicle with a rebuilt a/c compressor Kwik Kar Tune & Lube represented as new. The owner, Mr. Brewster refuses to replace misrepresented part/repair thereby forcing me to take legal action. I will never patronize this establishment again.

1
★☆☆☆☆

My vehicle was taken to Kwik Kar, 1260 Crabb River Rd, Richmond, TX for repair of a/c compressor that was making noise. An employee, Fernando, took my money and repaired my vehicle with a rebuilt a/c compressor Kwik Kar Tune & Lube represented as new. The owner, Mr. Brewster refuses to replace misrepresented part/repair thereby forcing me to take legal action. I will never patronize this establishment again.

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