Rockwall Ford

Service Department = No service representative

Waited for work to be done and area was in good order. Water and coffee was available.

Those guys are the best. here from out of town for several weeks... they made me feel right at home.

The Sales Representative... Danny was not only professional... knowledgeable and showed a personal interest as well. He made follow up calls to confirm my satisfaction... and was always attentive to my concerns. I would recommend Ford... and highly recommend Danny as the Sales Representative.

This is our FIRST Ford we have ever purchased. Our salesperson Katrina was the best car salesperson we have ever dealt with. She was very knowledgable about the car... its features and over all didn`t pressure or bug us at all. We will

I would like to thank Gloria and Rockwall Ford for an outstanding experience!

The Sales Representative, Danny was not only professional, knowledgeable and showed a personal interest as well. He made follow up calls to confirm my satisfaction, and was always attentive to my concerns. I would recommend Ford, and highly recommend Danny as the Sales Representative.

Everything went great and smoothly

Now that Wayne is there everything is great.

Everything was great I will be bringing my FJ to you all in for all future service needs.

First class service and the way they give you back your vehicle (ie. clean with tire shine )makes the pain of having to pay that repair bill alittle easier to live with. You guys do it right and set a high bench mark for all the others to follow. Thank you for doing business the way you do!

The salesdept and office did a great job. Like the new F150 very much!!!Ray

My husband and I went here to purchase a car and the sales Manager told s that were approved at 9pm that night. He told us that he would have the car cleaned and gassed up for us to pick up the next day. We gave them a CASH deposit on

Buyer Beware!!... Crooks & Thieves Let me save you the trouble, DO NOT BUY FROM ROCKWALL FORD. Please read- We purchased a Ford 2005 F350 and paid 13, 000 cash (not to mention my own trade -in). On the day we went to pick up the truck Service Center just ran their inspection on it. Nothing was EVER disclosed to us about 2 FAILED INJECTORS or how the F350 years 2003-2007 have had recalls on their engine. Basically they took advantage of a couple who was eager to buy a truck cash. Long story short exactly 2 weeks later the engine blew. Went back to Rockwall Ford and had Service Center print out the report from the day we bought the truck, and right on the report it states, "2 failed injectors- repairs declined". I asked who declined the repairs and Service Center said Sales Dept did. Walked right over to sales to try to get the situation resolved and Karl (Director of Sales) basically said AS IS. He also states as a dealer he DOES NOT have to disclose if a vehicle has mechanical issues or not. He says it is his JOB to sale the vehicle NOT to worry if it has problems or not. I recorded our conversation and if you could hear what a dirt bag he is, you would RUN FAR AWAY FROM ROCKWALL FORD!!...Oh, and the way they wanted to resolve the issue was for us to finance a 2004 GMC 2500HD for $16, 999, which is only worth $6, 400, (per Texas Dept of Motor Vehicles)and they wanted us to put MORE money down on a truck that is nowhere near the truck we bought. Rockwall Ford is a dealership that has NO integrity, morals or values when it comes to their customers. They will rip you off and not even think twice. I cannot even phantom how a name like Ford would even do business with the owners of Rockwall Ford...I am sick to my stomach how we were treated and how we LOST $13, 000 on something we thought would be a good investment for our company. Next time I rather do business with a mom-and-pop car dealer then a big name company...If anyone would like more info, please message me. I have so much more to say!

Buyer Beware!!... Crooks & Thieves \r
Let me save you the trouble, DO NOT BUY FROM ROCKWALL FORD. Please read- \r
We purchased a Ford 2005 F350 and paid 13,000 cash (not to mention my own trade -in). On the day we went to pick up the truck

I received a coupon for a 164...000 mile service check for my 2002 explorer. all in all... this`s service took only 1 hour. I was pleasantly surprized that it was completed so quickly.

Excellent service... short wait time. Thank you!

I have asked the last two times I have came in to get the oil changed how much it would cost to fix the inside door handle on the drivers side and I have never been told. The cover is coming off of it. I was just want to know so I could

When I pulled up and announce to the guy that walked up that I had an appointment to have my radio replaced. He sent a nice young lady out to help since my normal service advisor was not in t the moment.

No problems noted. Mr. Buckley was courteous, knowledgeable and kept me informed on the repair status throughout. Thanks.

I was real apprehensive coming in as we have had some marginal work before at this dealership. I decided to give it another try and only do a couple specials. So far so good. Hopefully it will stay that way so I may get comfortable again.

We love our new Ford Flex. We`re very impressed with the vehicles that Ford Motor Company is putting on the road at this time. Others would be wise to give Ford a long look when looking for a new vehicle.

The service rep... Michael went above & beyond when he noticed my inspection sticker had expired in July 10. I had no idea when I would have noticed the lapse. Special thanks to him.

I enjoyed working with Darwin. No pressure... lots of good information and great service. I do not see any areas that could use improvement.

I have driven Ford since I turned 16. Went to buy a new Explorer. I agreed to a price and when I got there the dealer surprised me with $1800 extra in fees. Dont know how they sleep at night. I was only looking for a fair deal.

The service was great... the only thing ( a very small thing ) maybe a better sign that directs to where you are to go and pay and pick up car keys.

The service was fantastic. I thing Mustang Magazine or Muscle Car Magazine in the customer waiting are to read would have been nice. Free WiFi in the waiting area would also be nice.

I want to thank Cass for the hard work and for being cordial to Larry and I. thanks again

I want to commend Randy... my salesman...& Brandon... my finance manager. I have truly never had a more pleasant experience buying a new ford vehicle and this is my 5th new Ford.

Special thanks to Katrina and John Bowers for their awesome can do attitude and their commitment to excellent customer service. Look forward to future dealings with your staff. Thank you from the Johnsons.

Everything went great and smoothly. Professional and courteous. You are doing a great job. I am very happy.

Very Happy with my auto purchase from Rockwall Ford... Darwin was great and found me the Fiesta I wanted for my Daughters Graduation... I told him I wanted it loaded (SEL Model)and in Candy Red Metalic and he found me just what I wanted.

Thanks to Will Nobel for his friendly and knowledgeable assistance through the purchasing process. He has a great attitude and personality!

Best dealership experience ever! Matt... David... Greg... Justin... all great to work with. Thanks Rockwall Ford!

Katrina was great to work with. I will recommend friends to her. She anticipated our needs and we felt she was honest and sincere.

It was a good experience. In addition to servicing my car... Barry helped me understand some of the bells and whistles inside. This vehicle has many more than my old one.

There was nothing they could have done better because everything was excellent. The people were very helpful and explained everything to me. The price was also very good.My truck was even washed Thank you so much for such good service. I will feel very comfortable coming back. Also thank Michael.

David... our salesman... showed us all the important gadgets on our new Ford Lariat. He did an excellent job and was very well informed on all the workings of the Ford Lariat. We really appreciate having a salesman that knows what he is

Thought my experience was very good. The sales rep did a great job and also the Finance person explained and presented everything in a nice and understanding manor. I would purchase a new truck from Rockwall Ford again. Thanks.

I enjoyed dealing with Rockwall Ford... they were very professional and courteous. They took the time to talk to us and answer all the questions I had. I was very impressed with the whole Rockwall Ford Team. I look forward to doing business with them again some day!

Randy did a great job at putting up with us! He answered all our questions... and Rick got us the payments we were looking for.

Jeff Buckley was courteous knowledgeable and kept me informed on the repair status. Couldnt have asked for better service.

Keep Up The Great Work. Rockwall Ford Is The Best! Just would like to say thank you for selling me a wonderful truck. I love it. The people there were awesome.

I am very impressed with Rockwall Ford. Now day??s people want to sell you something that is not right just to make a dollar. Rockwall Ford stood behind their word and made the deal we made with them right. They fixed two items wrong with the vehicle. I will definitely go to them when I am ready in a few months to buy our next car. Everyone we worked with was very friendly and courteous. Thanks for being an honorable dealership.

Everything you all did was great. I especially like how clean the car was when I picked it up... the outside looked like it was detailed good job, thank you.

I love Rockwall Ford this is my third purchase through Rockwall Ford!!! This is a great place to do business!

Great experience that was handled professionally and quickly by Randy. He would have stayed as long as necessary to make us happy, but he didn't belabor any points when he saw that we were ready to buy. On the other hand, he explained everything adequately.

David Ortiz was a great person to work with on finding me the right truck and financing. He was always positive and never pushed me into something I didn't want. He helped me find the right truck to fit my needs.

While looking for our last vehicle we vistied with Rockwall Ford. Although they didn't quite have what we were looking for they were not pushy and off were very pleasant to work with.

This was the best car buying experienced I have ever had! This was the first place we stopped at that day, and we ended up buying the first car we looked at. The staff was great, thanks, Frank, PJ, and Eric....they really did a great job.