Bergamos Spa Retreat

★★★☆☆
  • 313 E Edgewood Dr

    Friendswood, TX 77546

    Map & Directions
  • 281-992-3775

Personal Services

Personal Services
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I have been a customer of Bergamos for 8 years. Today was the final straw! Initially I really enjoyed the facilities and felt the staff were top notch. Lately I've noticed the toilette that has been broken for months might never be repaired! The hot tubs never seem to be working, or if they are, they are luke warm at best. The lack of upkeep on the property has been bothering me for sometime. What did it for me was that I have had 3 different estheticians in a little over a year. With a retention rate like that I can't justify continuing giving them my business :(

1
★☆☆☆☆

I have been a customer of Bergamos for 8 years. Today was the final straw! Initially I really enjoyed the facilities and felt the staff were top notch. Lately I've noticed the toilette that has been broken for months might never be repaired! The hot tubs never seem to be working, or if they are, they are luke warm at best. The lack of upkeep on the property has been bothering me for sometime. What did it for me was that I have had 3 different estheticians in a little over a year. With a retention rate like that I can't justify continuing giving them my business :(

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I have spent a couple thousand dollars maybe more with Bergamos in Friendswood. I started by purchasing spa packages for my wife every year for her birthday and valetine's day and our anniversary and sometimes for christmas. Then we started getting the couples massages and going in on our own from time to time...ie we were very satisified with the people and services.....but as happens all to often when a business stops taking the time to listen to it's customers or taking there experiance serious they start giving less and less of what brought you to them.

Things started to change for my wife sometime in the 3rd quarter of 2010 when she purchased a facial package that included a discount on products. About half way through the agreement they stopped honoring the discount even though we had paid as always up front and in full. My wife made two more purchases and was told each time they could not honor the discount that came with the package she purchased. She ask to speak to the manager and the managers hands were tied, not her fault that she is in a position where she is not trusted to make the right decision for this company and customer. So my wife ask to speak with the owner and she was told the owner would call her back, after many attempts to follow up she just gave up still no phone call to make things right, keep in mind my wife and I have spent a few thousand dollars with Bergamos and HAD recommended others as well.

So my wife has a gift card that I had purchased for her with several hundred dollars on it and we decide to just use it up.We set up a time for her to get a facial and the the both of us to get a couples massage. With the couples massage package you can use the hot-tub jacuzzie before and after, well no one called to tell us there was a problem with the hot-tub and to make matters worse when we arrived they still didn't let us know there was a problem so when we were ready and moved to the hot tub the water was barley warm and the jets were very very weak. We brought it to the attention of the nice lady working the counter and she said manigment was aware of the problem and had been trying to get it fixed for a few days now. I was shocked and felt I should get some sort of a credit since every time we come in we take advantage of the hot-tub it's part of the package we buy. The counter help nor the manager once again was unable to make a decision to do anything, at this point I ask for a phone call from the owner after a few follow ups I just decided never to use or recommend bergamos again.

Several weeks have gone by and I'm still waiting.

Beware bergamos is no longer consistent it will be a roll of the dice with your money. There are MANY choices out there I would encourage anyone considering using this place to go somewhere else, there are people else where who will meet or exceed your expections every time without the guess work.

I'm still waiting for someone to call to work out my wifes and I sisuation with the false advertising of the package and the over charging of a package that everything that was promised could not be delivered.

Mark Grant 281 808 3529 and yes this is my number and what happened is sadly true

1
★☆☆☆☆

I have spent a couple thousand dollars maybe more with Bergamos in Friendswood. I started by purchasing spa packages for my wife every year for her birthday and valetine's day and our anniversary and sometimes for christmas. Then we started getting the couples massages and going in on our own from time to time...ie we were very satisified with the people and services.....but as happens all to often when a business stops taking the time to listen to it's customers or taking there experiance serious they start giving less and less of what brought you to them.

Things started to change for my wife sometime in the 3rd quarter of 2010 when she purchased a facial package that included a discount on products. About half way through the agreement they stopped honoring the discount even though we had paid as always up front and in full. My wife made two more purchases and was told each time they could not honor the discount that came with the package she purchased. She ask to speak to the manager and the managers hands were tied, not her fault that she is in a position where she is not trusted to make the right decision for this company and customer. So my wife ask to speak with the owner and she was told the owner would call her back, after many attempts to follow up she just gave up still no phone call to make things right, keep in mind my wife and I have spent a few thousand dollars with Bergamos and HAD recommended others as well.

So my wife has a gift card that I had purchased for her with several hundred dollars on it and we decide to just use it up.We set up a time for her to get a facial and the the both of us to get a couples massage. With the couples massage package you can use the hot-tub jacuzzie before and after, well no one called to tell us there was a problem with the hot-tub and to make matters worse when we arrived they still didn't let us know there was a problem so when we were ready and moved to the hot tub the water was barley warm and the jets were very very weak. We brought it to the attention of the nice lady working the counter and she said manigment was aware of the problem and had been trying to get it fixed for a few days now. I was shocked and felt I should get some sort of a credit since every time we come in we take advantage of the hot-tub it's part of the package we buy. The counter help nor the manager once again was unable to make a decision to do anything, at this point I ask for a phone call from the owner after a few follow ups I just decided never to use or recommend bergamos again.

Several weeks have gone by and I'm still waiting.

Beware bergamos is no longer consistent it will be a roll of the dice with your money. There are MANY choices out there I would encourage anyone considering using this place to go somewhere else, there are people else where who will meet or exceed your expections every time without the guess work.

I'm still waiting for someone to call to work out my wifes and I sisuation with the false advertising of the package and the over charging of a package that everything that was promised could not be delivered.

Mark Grant 281 808 3529 and yes this is my number and what happened is sadly true

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I love this spa! I don't know about anyone else, but the entire staff has always been gracious to me. I do know that they have very firm late cancellation rules as well as no call no show policys. However, I understand that this is a commission driven business and if the therapists are not working on a client they are not earing a living so I would NEVER late cancel or just not show up for a reservation. I love the Green Peels and the series of massages are so wonderful.

5
★★★★★

I love this spa! I don't know about anyone else, but the entire staff has always been gracious to me. I do know that they have very firm late cancellation rules as well as no call no show policys. However, I understand that this is a commission driven business and if the therapists are not working on a client they are not earing a living so I would NEVER late cancel or just not show up for a reservation. I love the Green Peels and the series of massages are so wonderful.

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The "best" spa retreat ever!!! I received the full package of the mani/pedi plus an hour massage. They pamper you to the fullest. The atmosphere was fantastic. I hated to leave

5
★★★★★

The "best" spa retreat ever!!! I received the full package of the mani/pedi plus an hour massage. They pamper you to the fullest. The atmosphere was fantastic. I hated to leave

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My sister and I had massages here for my birthday and the atmosphere was so peaceful and relaxing. We left feeling stress free.

5
★★★★★

My sister and I had massages here for my birthday and the atmosphere was so peaceful and relaxing. We left feeling stress free.

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Love the atmosphere of Bergamos. It is very relaxing, with great service and fabulous massages. Enjoy!

4
★★★★☆

Love the atmosphere of Bergamos. It is very relaxing, with great service and fabulous massages. Enjoy!

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Please send an email to roxanne_lara@hchd.tmc.edu. I would like to know who you spoke with from customer service. Its crazy but I am actually having problems with Bergamos in friendswood its such a nice place so I am upset that they are giving me a hard time.

1
★☆☆☆☆

Please send an email to roxanne_lara@hchd.tmc.edu. I would like to know who you spoke with from customer service. Its crazy but I am actually having problems with Bergamos in friendswood its such a nice place so I am upset that they are giving me a hard time.

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