Orient Express

★★★☆☆

About Orient Express

Food

Food
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Orient Cafe

3154 N Fry Rd Katy, TX

2.6 5
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ROACH FOUND IN BEEF LO MEIN!!! CUSTOMER OF 9 YEARS AND THEY REFUSED TO GIVE FULL REFUND! NEVER APOLOGIZED. WAS EXTREMELY RUDE AND UNPROFESSIONAL ON PHONE AND IN PERSON. EVEN YELLED AT ME AS I WAS WALKING OUT THE FRONT DOOR!!! I'M DISGUSTED WItH THIS PLACE...NEVER WILL I EAT THERR AGAIN AND EVERYONE WILL HEAR ABOUT THIS!!

1
★☆☆☆☆

ROACH FOUND IN BEEF LO MEIN!!! CUSTOMER OF 9 YEARS AND THEY REFUSED TO GIVE FULL REFUND! NEVER APOLOGIZED. WAS EXTREMELY RUDE AND UNPROFESSIONAL ON PHONE AND IN PERSON. EVEN YELLED AT ME AS I WAS WALKING OUT THE FRONT DOOR!!! I'M DISGUSTED WItH THIS PLACE...NEVER WILL I EAT THERR AGAIN AND EVERYONE WILL HEAR ABOUT THIS!!

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When I stayed near Katy for a couple of months, I ordered many times from Orient Express, and I must say that the quality of their food is excellent. They have a large variety of food for a reasonable price below $9, and they have a great free delivery service. I would often order General Tso's Chicken, Chicken with Green Beans, Shrimp with Vegetables, Seafood Delight, etc. I was treated couteously and politely. They make their food fast! The delivery is always on-time if not early. I would definitely give this restaurant a visit every time I stay in Katy! If you like good quality food at a reasonable price, I would definitely recommend Orient Express.

5
★★★★★

When I stayed near Katy for a couple of months, I ordered many times from Orient Express, and I must say that the quality of their food is excellent. They have a large variety of food for a reasonable price below $9, and they have a great free delivery service. I would often order General Tso's Chicken, Chicken with Green Beans, Shrimp with Vegetables, Seafood Delight, etc. I was treated couteously and politely. They make their food fast! The delivery is always on-time if not early. I would definitely give this restaurant a visit every time I stay in Katy! If you like good quality food at a reasonable price, I would definitely recommend Orient Express.

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HORRIBLE!!!BAD CUSTOMER SERVICE.!!! I have been a customer here for 7 years.Tonight the food was bland and tasteless and I called Richard the owner to let him know that the food standards was dropping. Did he just not tell me not to bother him as he was making too much money and that i do not need to come back to his establishment.His lack of concern towards my issue was alarming. Please do not support this establishment as they only need your money and do not care about the quality of their food and do not care about customer service and above all you,the customer. Richard, I suggest you stop making so much money and pay a little attention to the customers that keep you in business. I feel humiliated and disgusted by this man tonight. I choose to support establishments that treat their customers with dignity and respect.

1
★☆☆☆☆

HORRIBLE!!!BAD CUSTOMER SERVICE.!!! I have been a customer here for 7 years.Tonight the food was bland and tasteless and I called Richard the owner to let him know that the food standards was dropping. Did he just not tell me not to bother him as he was making too much money and that i do not need to come back to his establishment.His lack of concern towards my issue was alarming. Please do not support this establishment as they only need your money and do not care about the quality of their food and do not care about customer service and above all you,the customer. Richard, I suggest you stop making so much money and pay a little attention to the customers that keep you in business. I feel humiliated and disgusted by this man tonight. I choose to support establishments that treat their customers with dignity and respect.

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We have been going to Orient Express for 10 years since they first opened and although the last couple years, the food has changed for the worse, we decided to order again. Bad habits die hard. We have always ordered the same menu items. Always the same even though the amounts sometimes differ.. When our order was delivered, instead of the chicken in garlic sauce, we had been brought beef in garlic sauce. We don't eat the beef and have never ordered it. I called and told them of the mistake and I was asked if I wanted store credit for the next time, and I said I did not. I wanted to eat dinner as the rest of the items were there and waiting. After I repeated my name and address apx 3 times, I was asked if i wanted to store credit to which i said no, I wanted the chicken delivered. I hung up the phone to wait for the food to come. After about an hr, we decided it was not coming. The next day while i was out, I intended to go and pick up our chicken that we had paid for the nite before, but did not get.. We were informed on the phone, that there would be no chicken or store credit, and that the mistake was ours--not theirs, and that we had ordered beef. I am furiious. We have never ordered beef before, and I feel like we were cheated out of our money. Are they too cheap and greedy to realize there is a Chinese restaurant on every corner where we will be taking our business? I can't believe that after being a customer for 10 years, they treat their customers this way. Their food has gotten greasier, smaller portions and the prices have gone up, so cheating us out of dinner and also lying about intending to deliver the chicken and then just not showing up is the last straw. I will never ever go to this crappy place again and I will make sure I tell everyone I know not to go there either!!

0
★☆☆☆☆

We have been going to Orient Express for 10 years since they first opened and although the last couple years, the food has changed for the worse, we decided to order again. Bad habits die hard. We have always ordered the same menu items. Always the same even though the amounts sometimes differ.. When our order was delivered, instead of the chicken in garlic sauce, we had been brought beef in garlic sauce. We don't eat the beef and have never ordered it. I called and told them of the mistake and I was asked if I wanted store credit for the next time, and I said I did not. I wanted to eat dinner as the rest of the items were there and waiting. After I repeated my name and address apx 3 times, I was asked if i wanted to store credit to which i said no, I wanted the chicken delivered. I hung up the phone to wait for the food to come. After about an hr, we decided it was not coming. The next day while i was out, I intended to go and pick up our chicken that we had paid for the nite before, but did not get.. We were informed on the phone, that there would be no chicken or store credit, and that the mistake was ours--not theirs, and that we had ordered beef. I am furiious. We have never ordered beef before, and I feel like we were cheated out of our money. Are they too cheap and greedy to realize there is a Chinese restaurant on every corner where we will be taking our business? I can't believe that after being a customer for 10 years, they treat their customers this way. Their food has gotten greasier, smaller portions and the prices have gone up, so cheating us out of dinner and also lying about intending to deliver the chicken and then just not showing up is the last straw. I will never ever go to this crappy place again and I will make sure I tell everyone I know not to go there either!!

Pros: It used to be quick delivery, but as they stood us up and gave us teh wrong food, I can't say that anymore.

Cons: Greasy food, smaller portions, increased prices, and lack of understanding of the customer being right

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I have been going to Orient Express and absolutely love it! For the money, it is great. You can get good size combos for under $5.00 that include soup, egg roll, entree and fried (or steamed) rice!

2
★★★★★

I have been going to Orient Express and absolutely love it! For the money, it is great. You can get good size combos for under $5.00 that include soup, egg roll, entree and fried (or steamed) rice!

Pros: Inexpensive, Speedy Take-Out

 

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