Valvoline Express Care

★★★☆☆

About Valvoline Express Care

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Automotive

Automotive
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This business is the absolute worst rip off I have ever experienced in League City Tx. They stole items from my car, a lot of the them from maps to even the car manual. When asked to talk with the detailers they turned and ran because they were all undocumented labor. This is a business to avoid at all cost.

1
★☆☆☆☆

This business is the absolute worst rip off I have ever experienced in League City Tx. They stole items from my car, a lot of the them from maps to even the car manual. When asked to talk with the detailers they turned and ran because they were all undocumented labor. This is a business to avoid at all cost.

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.

I love this car wash...they always do a great job and Helen always takes good care of me.

3
★★★★★

I love this car wash...they always do a great job and Helen always takes good care of me.

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I got my oil changed at Express Care on Saturday. On Monday when I got to work I noticed my car COVERED in oil and the oil in my car was flowing out underneath. I paid for a tow to the nearest car care place & got another oil change

3
★★★★★

I got my oil changed at Express Care on Saturday. On Monday when I got to work I noticed my car COVERED in oil and the oil in my car was flowing out underneath. I paid for a tow to the nearest car care place & got another oil change

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I WILL NEVER DO BUSINESS HERE AGAIN!!! I have lived in league city for my entire 38 years and have never encountered someone who so little concern about what was damaged. I had doubt that anything would be resolved but wanted to give

3
★★★★★

I WILL NEVER DO BUSINESS HERE AGAIN!!! I have lived in league city for my entire 38 years and have never encountered someone who so little concern about what was damaged. I had doubt that anything would be resolved but wanted to give

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User Rating: 1 out of 5 stars
by Jean 10/01/2010
Today, the sign read "Kids, Dogs, and Dirty Cars Welcome". But, I brought my mini-van in along with my three children and it was not a welcoming experience. After 1 1/2 hrs of waiting for my car to be cleaned, I saw my car sitting empty. I asked the staff if more workers could clean my van so I could leave. I was told no and that I would have to wait even longer. Then, I was approached by a very rude, and mouthy lady---the manager!! I asked the manager to refund me my money since it was taking too long and they would not. Finally, after being yelled at by this lady, and forgotten about as a customer, I got my van back. The mean lady said my car was SO dirty that she should have charged me double!! If you want to be yelled out and disrespected in front of your children PLEASE go here. But, beware they do not like to clean VERY dirty cars even if their sign says so!!!

0
★☆☆☆☆

User Rating: 1 out of 5 stars
by Jean 10/01/2010
Today, the sign read "Kids, Dogs, and Dirty Cars Welcome". But, I brought my mini-van in along with my three children and it was not a welcoming experience. After 1 1/2 hrs of waiting for my car to be cleaned, I saw my car sitting empty. I asked the staff if more workers could clean my van so I could leave. I was told no and that I would have to wait even longer. Then, I was approached by a very rude, and mouthy lady---the manager!! I asked the manager to refund me my money since it was taking too long and they would not. Finally, after being yelled at by this lady, and forgotten about as a customer, I got my van back. The mean lady said my car was SO dirty that she should have charged me double!! If you want to be yelled out and disrespected in front of your children PLEASE go here. But, beware they do not like to clean VERY dirty cars even if their sign says so!!!

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A PLACE TO AVOID!! Office help is worthless, non-technical, and ditzy. Shop help is made up of illegals that don't know a filler cap from a filter. They crossthreaded my Volvo's filter housing without having the courtesy to tell me. It cost me $300 in repairs!

I can't believe this place stays open.

Good luck!

1
★☆☆☆☆

A PLACE TO AVOID!! Office help is worthless, non-technical, and ditzy. Shop help is made up of illegals that don't know a filler cap from a filter. They crossthreaded my Volvo's filter housing without having the courtesy to tell me. It cost me $300 in repairs!

I can't believe this place stays open.

Good luck!

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.

STAY AWAY FROM THIS PLACE!!!

This is a totally unsupervised bunch of idiots!!! The so called "technicians" can, at best, utter a few phrases in English!!!

I left there to find a loose oil filter, loose drain plug, and the wrong filler cap!!! God only knows what oil they used!!!

Because the filler cap was wrong, this caused the oil pressure to decline to the point that the "check engine light" came on. It cost me more than the oil change to get a REAL service center to turn off the check engine light, replace the filler cap, and diagnose and fix all the leaking oil!!!

STAY AWAY FROM THIS PLACE!!!

1
★☆☆☆☆

STAY AWAY FROM THIS PLACE!!!

This is a totally unsupervised bunch of idiots!!! The so called "technicians" can, at best, utter a few phrases in English!!!

I left there to find a loose oil filter, loose drain plug, and the wrong filler cap!!! God only knows what oil they used!!!

Because the filler cap was wrong, this caused the oil pressure to decline to the point that the "check engine light" came on. It cost me more than the oil change to get a REAL service center to turn off the check engine light, replace the filler cap, and diagnose and fix all the leaking oil!!!

STAY AWAY FROM THIS PLACE!!!

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1 out of 1 people found this review helpful.

.

This is where I get my oil changed and car washed. They do not try to sell you on every little thing. The car washes are exceptional----a huge value considering they vacuum it out and wipe the inside windows and hand dry it for less than the deluxe at a gas station

5
★★★★★

This is where I get my oil changed and car washed. They do not try to sell you on every little thing. The car washes are exceptional----a huge value considering they vacuum it out and wipe the inside windows and hand dry it for less than the deluxe at a gas station

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I went in for a front end alignment, and the shop said that I had to replace the outer tie rod and the steering gear assembly on my car in order for them to do the alignment.

Thing is, there's absolutely NOTHING WRONG with my steering and the outer tie rod was replaced less than two months ago! I had personally replaced some parts THAT DAY and there was nothing wrong with it whatsoever.

I took the car to another shop and they did the alignment just fine, and looked over everything and said Express Care's estimate was bogus
AVOID AT ALL COSTS!

0
★☆☆☆☆

I went in for a front end alignment, and the shop said that I had to replace the outer tie rod and the steering gear assembly on my car in order for them to do the alignment.

Thing is, there's absolutely NOTHING WRONG with my steering and the outer tie rod was replaced less than two months ago! I had personally replaced some parts THAT DAY and there was nothing wrong with it whatsoever.

I took the car to another shop and they did the alignment just fine, and looked over everything and said Express Care's estimate was bogus
AVOID AT ALL COSTS!

Pros: Nice waiting area, friendly cashiers

Cons: Recommended Bogus work, flat out lied about the condition of my vehicle

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They did such a bad job that I have to do it myself after I got home. Manager said that they would rewash it in two days.

0
★☆☆☆☆

They did such a bad job that I have to do it myself after I got home. Manager said that they would rewash it in two days.

Cons: worst

 

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