White Gloves Cleaning Svc

★★★★☆
  • 50 Riley Rd

    Pearland, TX 77581

    Map & Directions
  • 281-997-5463

About White Gloves Cleaning Svc

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Professional Services

Professional Services
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I am writing to report on the fantastic job Erica and Carol from White Gloves Kleaning (WGK) did in my home. My home was spotless.

I had the opportunity to witness their team work first hand and was amazed. They really worked well together. They spoke kindly to one another and communicated well.

They were awfully kind and understanding to me my 2 rambunctious toddlers and my aunt who was visiting. I appreciate their respect to my aunt especially who has recently went into remission from breast cancer.

I wanted the public to know the excellent job the ladies did. They did their job well and went above and beyond by displaying kindness. White Gloves Kleaning's customer service is amazing. I highly recommend this company.

Respect to my loved ones.

Sincerely,

Brandy Duplechain Kelley

5
★★★★★

I am writing to report on the fantastic job Erica and Carol from White Gloves Kleaning (WGK) did in my home. My home was spotless.

I had the opportunity to witness their team work first hand and was amazed. They really worked well together. They spoke kindly to one another and communicated well.

They were awfully kind and understanding to me my 2 rambunctious toddlers and my aunt who was visiting. I appreciate their respect to my aunt especially who has recently went into remission from breast cancer.

I wanted the public to know the excellent job the ladies did. They did their job well and went above and beyond by displaying kindness. White Gloves Kleaning's customer service is amazing. I highly recommend this company.

Respect to my loved ones.

Sincerely,

Brandy Duplechain Kelley

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We are still using White Gloves Kleaning after 2 years. Love that if there are issues they get them addressed quickly. We recently had a service issue and it was addressed the same day as the office had my crew to return to clean an

3
★★★★★

We are still using White Gloves Kleaning after 2 years. Love that if there are issues they get them addressed quickly. We recently had a service issue and it was addressed the same day as the office had my crew to return to clean an

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Need immediate help when bringing home our baby from hospital. Called and got great service over the phone. Rep that helped me understood that I was beyond stressed. They can out the next day and did the most amazing job. My wife was over the moon. They put two crews together in order to get our home done quickly. I didn't mind because it was last minute and this weekend was Easter so the fact that they we were able to schedule at all was unbelievable! Thank you all at White Gloves kleaning. We have not started a regular schedule but we will do so very soon. We want to get the baby settled first.

5
★★★★★

Need immediate help when bringing home our baby from hospital. Called and got great service over the phone. Rep that helped me understood that I was beyond stressed. They can out the next day and did the most amazing job. My wife was over the moon. They put two crews together in order to get our home done quickly. I didn't mind because it was last minute and this weekend was Easter so the fact that they we were able to schedule at all was unbelievable! Thank you all at White Gloves kleaning. We have not started a regular schedule but we will do so very soon. We want to get the baby settled first.

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Best service I have ever hired. My marble floors never looked so great. The personal touches in my bathrooms were nice,too.

5
★★★★★

Best service I have ever hired. My marble floors never looked so great. The personal touches in my bathrooms were nice,too.

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Thanks for a really good service! I definitely will be setting up regular service

3
★★★★★

Thanks for a really good service! I definitely will be setting up regular service

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Really enjoyed our service. The worked us in last minute and did a really thorough job. Thanks to my team & the Cust. Service lady (name?) who worked with us to fit us on very busy schedule! Sorry I did not write review earlier. Service

3
★★★★★

Really enjoyed our service. The worked us in last minute and did a really thorough job. Thanks to my team & the Cust. Service lady (name?) who worked with us to fit us on very busy schedule! Sorry I did not write review earlier. Service

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I had called simply to enquire about a billing issue and she was immediatley defensive, without even taking the time to pull up my account and review what it was I was calling about in the first place. I had used them several times before without incident, but my one conflict with Frances was the first and final straw. I too, reported them adversely to the BBB. You can go elsewhere for good cleaning services without having to put up with a mood swinging middle aged lunatic.

1
★☆☆☆☆

I had called simply to enquire about a billing issue and she was immediatley defensive, without even taking the time to pull up my account and review what it was I was calling about in the first place. I had used them several times before without incident, but my one conflict with Frances was the first and final straw. I too, reported them adversely to the BBB. You can go elsewhere for good cleaning services without having to put up with a mood swinging middle aged lunatic.

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I had called simply to enquire about a billing issue and she was immediatley defensive, without even taking the time to pull up my account and review what it was I was calling about in the first place. I had used them several times before

3
★★★★★

I had called simply to enquire about a billing issue and she was immediatley defensive, without even taking the time to pull up my account and review what it was I was calling about in the first place. I had used them several times before

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Gold Star for White Gloves. Single guy with a house. To say I don't like cleaning is an understatement. But it is a necessary evil. White Gloves lived up to their slogan. They did and are doing my dirty house cleaning every Friday. I get to come home to what looks like something out of a mag. Had to say so. Too often we only stop to write the negative.

5
★★★★★

Gold Star for White Gloves. Single guy with a house. To say I don't like cleaning is an understatement. But it is a necessary evil. White Gloves lived up to their slogan. They did and are doing my dirty house cleaning every Friday. I get to come home to what looks like something out of a mag. Had to say so. Too often we only stop to write the negative.

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0 out of 1 people found this review helpful.

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I am very picky! Wickedly great job! Thanks. I'm a fan. I must admit I followed the crew at first to be sure their standards were at least average. That proved unnecessary after about 30 mins. So very professional and classy. Loved my crew.

5
★★★★★

I am very picky! Wickedly great job! Thanks. I'm a fan. I must admit I followed the crew at first to be sure their standards were at least average. That proved unnecessary after about 30 mins. So very professional and classy. Loved my crew.

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0 out of 1 people found this review helpful.

Business Response:

Thank you for the wonderful appreciation! We do read our reviews and they matter to us! Customer Care Manager
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Needed emergency cleaning. Wife coming home from hospital. It's Friday and I have called around. Not impressed with services I spoke with. Then I came across White Gloves. I explained my situation {for the 100th time that day} and Frances in customer service was so understanding. She put me on hold to get with see what she could do. Long story short..they came out on a Friday and did an absolutely knock out job! It was so good I could not even think about taking credit with my wife. We now use them regularly. Thank you White Gloves Kleaning for taking care of me when I was stressed out beyond belief! Allen

5
★★★★★

Needed emergency cleaning. Wife coming home from hospital. It's Friday and I have called around. Not impressed with services I spoke with. Then I came across White Gloves. I explained my situation {for the 100th time that day} and Frances in customer service was so understanding. She put me on hold to get with see what she could do. Long story short..they came out on a Friday and did an absolutely knock out job! It was so good I could not even think about taking credit with my wife. We now use them regularly. Thank you White Gloves Kleaning for taking care of me when I was stressed out beyond belief! Allen

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0 out of 1 people found this review helpful.

Business Response:

Dear Ms. Mimi, If was our pleasure to assist. Thank you for taking the time to write such kind words. Customer Care Manager
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LOVE THEM! We have been clients for a while. Efficient and professional. Have had only one incident with broken item. My Husband was promptly contacted at work. The White Gloves Kleaning staff located the replacement item and brougt it to us in a couple of days. We were very impressed. Never a problem with service. For the client with the wood floor issue, if what you say is true, did you demand they file a claim to have your floor repaired. Why would you make another company repair what someone else is liable for not to mention report them to the BBB. The White Gloves we use has an A rating with the BBB Houston. JUST a thought.

5
★★★★★

LOVE THEM! We have been clients for a while. Efficient and professional. Have had only one incident with broken item. My Husband was promptly contacted at work. The White Gloves Kleaning staff located the replacement item and brougt it to us in a couple of days. We were very impressed. Never a problem with service. For the client with the wood floor issue, if what you say is true, did you demand they file a claim to have your floor repaired. Why would you make another company repair what someone else is liable for not to mention report them to the BBB. The White Gloves we use has an A rating with the BBB Houston. JUST a thought.

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0 out of 1 people found this review helpful.

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Wonder service and professional. USED THIS COMPANY FOR CLEANING BEFORE MY DAUGHTER IN LAWS BABY SHOWER. I WORK 40+ HRS A WEEK AND BRING WORK HOME. THE LAST THING I HAVE TIME FOR IS CLEANING. {ALTHOUGH NOT A PIG :-)} BUT, I NEED SOME HELP. I FEEL SO OVERWHELMED. WHITE GLOVES CAME IN AND DID EVERYTHING I EXPECTED AND MORE! I WAS ONLY GOING TO USE THEM AS NEEDED. BUT, I HAVE BEEN INSTANTLY SPOILED AND AM NOW ON A WEEKLY STANDING APPOINTMENT. ASK FOR TEAM 2. MARIA AND HER CREW ARE FANTASTIC. ALTHOUGH, I AM SURE ALL GROUPS ARE GREAT. I WAS TREATED LIKE A QUEEN FROM THE PHONE CALL TO THE CLEANING. VERY PROFESSIONAL. WOULD RECOMMEND TO ANYONE NEEDING MORE HANDS.

DEE

5
★★★★★

Wonder service and professional. USED THIS COMPANY FOR CLEANING BEFORE MY DAUGHTER IN LAWS BABY SHOWER. I WORK 40+ HRS A WEEK AND BRING WORK HOME. THE LAST THING I HAVE TIME FOR IS CLEANING. {ALTHOUGH NOT A PIG :-)} BUT, I NEED SOME HELP. I FEEL SO OVERWHELMED. WHITE GLOVES CAME IN AND DID EVERYTHING I EXPECTED AND MORE! I WAS ONLY GOING TO USE THEM AS NEEDED. BUT, I HAVE BEEN INSTANTLY SPOILED AND AM NOW ON A WEEKLY STANDING APPOINTMENT. ASK FOR TEAM 2. MARIA AND HER CREW ARE FANTASTIC. ALTHOUGH, I AM SURE ALL GROUPS ARE GREAT. I WAS TREATED LIKE A QUEEN FROM THE PHONE CALL TO THE CLEANING. VERY PROFESSIONAL. WOULD RECOMMEND TO ANYONE NEEDING MORE HANDS.

DEE

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0 out of 1 people found this review helpful.

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Great experience. If I had read these reviews I would not have used this company. But, I did check the BBB first and they have an A rating. They have also been around for 10 years. Being in business, I know that if people have truly ligitimate claims that are not resolved the go to the BBB.
I have been using them for almost a year now. My wife & I are very happy! Lou S.

5
★★★★★

Great experience. If I had read these reviews I would not have used this company. But, I did check the BBB first and they have an A rating. They have also been around for 10 years. Being in business, I know that if people have truly ligitimate claims that are not resolved the go to the BBB.
I have been using them for almost a year now. My wife & I are very happy! Lou S.

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1 out of 2 people found this review helpful.

Business Response:

Thank You! Customer Care Mgr CH
.

I too wish I had read the reviews. This company was supposed to do a detailed clean, it was horrible. Nothing, was clean. Seriously, you think to yourself ... how could that be, something had to be clean, no, I repeat. It looked as if they used a sponge and water. I agree with the other review, you pay 200 dollars to have your carpets vacumed. To top it off, when I called to resolve this matter, they were so incredibly rude. Raising their voice, cutting me off, I couldnt even get a word in edge wise to explain why I was not satisfied, before they started insulting my intelligence, and making excuses, and placing the blame on me. Needless to say, the matter was not resolved. They have horrible reviews with the Beter Bizzness Buro, (excuse the spelling wanted to get it in here) as well. DO NOT USE THEM. THEY WILL NOT MAKE AN EXCEPTION FOR YOU. THEY ARE HORRIBLE, AND LOOKS TO ME AS IF THEY ARE THAT WAY TO EVERY CUSTOMER. DO NOT USE THEM, you deserve better for yourself, and your home.

0
★☆☆☆☆

I too wish I had read the reviews. This company was supposed to do a detailed clean, it was horrible. Nothing, was clean. Seriously, you think to yourself ... how could that be, something had to be clean, no, I repeat. It looked as if they used a sponge and water. I agree with the other review, you pay 200 dollars to have your carpets vacumed. To top it off, when I called to resolve this matter, they were so incredibly rude. Raising their voice, cutting me off, I couldnt even get a word in edge wise to explain why I was not satisfied, before they started insulting my intelligence, and making excuses, and placing the blame on me. Needless to say, the matter was not resolved. They have horrible reviews with the Beter Bizzness Buro, (excuse the spelling wanted to get it in here) as well. DO NOT USE THEM. THEY WILL NOT MAKE AN EXCEPTION FOR YOU. THEY ARE HORRIBLE, AND LOOKS TO ME AS IF THEY ARE THAT WAY TO EVERY CUSTOMER. DO NOT USE THEM, you deserve better for yourself, and your home.

Pros: None

Cons: Everything

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I hired them after reviewing their website. The service was okay and their owner pretended to make a surprise round to supervise the girls' work. However when I saw my credit card - it was charged for more than I signed on the contract. I specifically asked all the infomration about tax etc but was never returned the money.

I asked to speak with the owner and have not yet recieved his call!!

DO NOT HIRE THEM AT ALL

0
★☆☆☆☆

I hired them after reviewing their website. The service was okay and their owner pretended to make a surprise round to supervise the girls' work. However when I saw my credit card - it was charged for more than I signed on the contract. I specifically asked all the infomration about tax etc but was never returned the money.

I asked to speak with the owner and have not yet recieved his call!!

DO NOT HIRE THEM AT ALL

Pros: cleaning average

Cons: Cheat you on charges

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I wish I had read the reviews on this site and other review sites before hiring them to clean my house. The service was mediocre at best. They performed a "detailed" cleaning service but left dust in the corners, completely neglected to clean a ceiling fan and left a bathroom mirror virtually untouched. Moreover, they broke a fairly expensive item in my house and gave me a $20 gift certificate to replace it after accusing me of breaking it myself... Well, to be fair, they told me that there was no way that one of the cleaning crew members could have broken it because they always report things when they are broken (!!!). Do not use this service!!!!!

1
★★★☆☆

I wish I had read the reviews on this site and other review sites before hiring them to clean my house. The service was mediocre at best. They performed a "detailed" cleaning service but left dust in the corners, completely neglected to clean a ceiling fan and left a bathroom mirror virtually untouched. Moreover, they broke a fairly expensive item in my house and gave me a $20 gift certificate to replace it after accusing me of breaking it myself... Well, to be fair, they told me that there was no way that one of the cleaning crew members could have broken it because they always report things when they are broken (!!!). Do not use this service!!!!!

Pros: None

Cons: Service

.

I also wish I had read these reviews prior to hiring this company to clean my house. These are the most unprofessional & rude people you'll ever deal with. Here is a list of things they left behind when they came to do the "Intial Detail Cleaning" at a cost of $120 - dust in every corner of rooms and every corner of countertops, hair on the bathroom floor, food crumbs on the sofa, stains on kitchen appliances, dirt on carpet etc. The list goes on. Basically, they charge you $120 to vaccum the house and not very effectively either. When confronted with a phone call the next day, the exact same scenario as listed below by the other reviewers resumes. They deny everything, raise their voice and evetually hang up the phone on you - that's what I call CUSTOMER SERVICE!!!

I would not allow this company to come into my house again if they were doing the work for free! Their service is worthless and their attitude and total disreard for customers is even worse. In today's competitive world, companies like these should become extinct.

0
★☆☆☆☆

I also wish I had read these reviews prior to hiring this company to clean my house. These are the most unprofessional & rude people you'll ever deal with. Here is a list of things they left behind when they came to do the "Intial Detail Cleaning" at a cost of $120 - dust in every corner of rooms and every corner of countertops, hair on the bathroom floor, food crumbs on the sofa, stains on kitchen appliances, dirt on carpet etc. The list goes on. Basically, they charge you $120 to vaccum the house and not very effectively either. When confronted with a phone call the next day, the exact same scenario as listed below by the other reviewers resumes. They deny everything, raise their voice and evetually hang up the phone on you - that's what I call CUSTOMER SERVICE!!!

I would not allow this company to come into my house again if they were doing the work for free! Their service is worthless and their attitude and total disreard for customers is even worse. In today's competitive world, companies like these should become extinct.

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WARNING!!! DO NOT USE THIS COMPANY!! Unless you want to be verbally attacked or hung up on and your things broken. This company not ony broken items in my house, but then did not tell me I had to find out on my own! Then the owner of the company verbally attacked me. I am using my right as a consumer to warn others of this company and their owner. PLEASE always check out a company before using them. Only use this company at your own risk...be aware...always! I only wish I would have seen "joyfulmom's" review before using this company!

0
★☆☆☆☆

WARNING!!! DO NOT USE THIS COMPANY!! Unless you want to be verbally attacked or hung up on and your things broken. This company not ony broken items in my house, but then did not tell me I had to find out on my own! Then the owner of the company verbally attacked me. I am using my right as a consumer to warn others of this company and their owner. PLEASE always check out a company before using them. Only use this company at your own risk...be aware...always! I only wish I would have seen "joyfulmom's" review before using this company!

Cons: DO NOT USE SERVICES

.

WARNING! White Gloves Kleaning Service is a company best described as a 'wolf in sheep's clothing'! To a prospective customer, the rep will sound sweet and helpful - but BEWARE - the claws will come out if you question ANY of the work done in your home by their crew.

We had our home on the market, and scheduled them to come do a detailed cleaning and then bi-weekly cleanings until the house sells. Thanks to a liquid residue left on the counter next to the kitchen sink, the white formica counter top was damaged with a 12" x12" chemical burn that turned the area yellow and would not come off. I called the rep. who immediately denied that it was remotely possible for this to be done by any of their cleaning products. The funny thing was that she kept claiming "there is nothing 'yellow' in any of our products that could color any surface yellow" NOT LISTENING to the FACT that this was OBVIOUSLY a CHEMICAL BURN - not caused by a "color" in a product!!
She assured me that she would contact the owner, and I expected a follow up call withing a day or so. NO call from the owner. Not one call in TWO WEEKS. I was concerned that the crew would return on the SCHEDULED bi-weekly appointment and that this might happen again, so I gave them a call. The rep. claimed that she and the owner had 'tested every product they use' and that 'nothing could have possibly caused the discoloration on our countertop.' I asked if they tested them on white formica counters. She skirted around the question with 'we have many customers who have white formica counters'. I was extremely disappointed with the way the company handled this situation, I could not trust them to come again, so I canceled any future appointments - only to be told that they had 'already canceled any future appointments' with me WITHOUT any notification. So if I had not called, NO ONE WOULD HAVE SHOWN UP on the scheduled date! THEY COULD CARE LESS ABOUT YOU or YOUR HOME! ALL THEY CARE ABOUT IS THE $$$ !!! If you don't mind being treated like DIRT, then by all means, give them a call. But don't you dare complain when your home is damaged. They will not take responsibility, and they will deny it until they are BLUE in the face!

0
★☆☆☆☆

WARNING! White Gloves Kleaning Service is a company best described as a 'wolf in sheep's clothing'! To a prospective customer, the rep will sound sweet and helpful - but BEWARE - the claws will come out if you question ANY of the work done in your home by their crew.

We had our home on the market, and scheduled them to come do a detailed cleaning and then bi-weekly cleanings until the house sells. Thanks to a liquid residue left on the counter next to the kitchen sink, the white formica counter top was damaged with a 12" x12" chemical burn that turned the area yellow and would not come off. I called the rep. who immediately denied that it was remotely possible for this to be done by any of their cleaning products. The funny thing was that she kept claiming "there is nothing 'yellow' in any of our products that could color any surface yellow" NOT LISTENING to the FACT that this was OBVIOUSLY a CHEMICAL BURN - not caused by a "color" in a product!!
She assured me that she would contact the owner, and I expected a follow up call withing a day or so. NO call from the owner. Not one call in TWO WEEKS. I was concerned that the crew would return on the SCHEDULED bi-weekly appointment and that this might happen again, so I gave them a call. The rep. claimed that she and the owner had 'tested every product they use' and that 'nothing could have possibly caused the discoloration on our countertop.' I asked if they tested them on white formica counters. She skirted around the question with 'we have many customers who have white formica counters'. I was extremely disappointed with the way the company handled this situation, I could not trust them to come again, so I canceled any future appointments - only to be told that they had 'already canceled any future appointments' with me WITHOUT any notification. So if I had not called, NO ONE WOULD HAVE SHOWN UP on the scheduled date! THEY COULD CARE LESS ABOUT YOU or YOUR HOME! ALL THEY CARE ABOUT IS THE $$$ !!! If you don't mind being treated like DIRT, then by all means, give them a call. But don't you dare complain when your home is damaged. They will not take responsibility, and they will deny it until they are BLUE in the face!

Pros: the toilets are clean

Cons: our countertop is ruined

Message from White Gloves Cleaning Svc

Let our gloves do your dirty work! Call Now 281-99-SLIME. That's (281)997-5463 or visit our website at www.whitegloveskleansvcs.com. We would be delighted to answer any questions you may have about cleaning or our services. Check us out with the BBB @ bbbhou.org.

More about White Gloves Cleaning Svc

Affordable maid and janitorial services. No house cleaning job or office cleaning job is too small or large. Our regular cleaning service offers over 25 points of cleaning and the detail cleaning adds premium additional areas of cleaning. Free phone or online quotes are available. Let us give you back your quality time.

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