Underwood Animal Clinic

★★★★☆

About Underwood Animal Clinic

Pets & Animals

Pets & Animals
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This is the best clinic I have ever been at with my babies. Dr Medford was so caring with my dog "Babes" I have 3 dogs and I will always depend on her to take care of my babies. She is so sweet to my babies and treats them like her own. It was the first time that I used this clinic (it was an emergency for Babes) She got her right in and took such good care of her. Dr Medford's staff is outstanding. Anyone in the La Porte Deer Park area should be using this clinic. I love love love these animal care provides

5
★★★★★

This is the best clinic I have ever been at with my babies. Dr Medford was so caring with my dog "Babes" I have 3 dogs and I will always depend on her to take care of my babies. She is so sweet to my babies and treats them like her own. It was the first time that I used this clinic (it was an emergency for Babes) She got her right in and took such good care of her. Dr Medford's staff is outstanding. Anyone in the La Porte Deer Park area should be using this clinic. I love love love these animal care provides

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Even though I normally used another vet further away, I brought my puppy in that was having respiratory problems. The staff was so compassionate and helpful. They even worked through lunch time to take care of her. I was very impressed, Reasonable Prices. I will be using Dr. Medford for all my future veterinary needs.

5
★★★★★

Even though I normally used another vet further away, I brought my puppy in that was having respiratory problems. The staff was so compassionate and helpful. They even worked through lunch time to take care of her. I was very impressed, Reasonable Prices. I will be using Dr. Medford for all my future veterinary needs.

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My horse was hit by a car, so the vet came in the middle of the night to help put her down. He was very caring and sincere. They only charged us for the euthanasia and not for his time. They are wonderful people here and I would recommend them to anyone!!

5
★★★★★

My horse was hit by a car, so the vet came in the middle of the night to help put her down. He was very caring and sincere. They only charged us for the euthanasia and not for his time. They are wonderful people here and I would recommend them to anyone!!

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I think this is a great clinic, I have two dogs that have gotten very sick over the past couple of years, and this clinic went way above and beyond the call of duty. I was so impressed with them with my first dog star that i switched to this clinic permanently. they care for these animals with more compasion than any other clinic i have ever been too. I have clinics closer to my house but i make the drive here because they are so good to my dogs.Thanks for always being there.
Lynda W.

5
★★★★★

I think this is a great clinic, I have two dogs that have gotten very sick over the past couple of years, and this clinic went way above and beyond the call of duty. I was so impressed with them with my first dog star that i switched to this clinic permanently. they care for these animals with more compasion than any other clinic i have ever been too. I have clinics closer to my house but i make the drive here because they are so good to my dogs.Thanks for always being there.
Lynda W.

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My Golden Retriever of 12 years was recently put to sleep on Feb.5. Dr. Peterson was very professional, caring and compassionate during that time. My family misses our dog tremendously and we are very grateful for the awesome care that he received through the clinic.

5
★★★★★

My Golden Retriever of 12 years was recently put to sleep on Feb.5. Dr. Peterson was very professional, caring and compassionate during that time. My family misses our dog tremendously and we are very grateful for the awesome care that he received through the clinic.

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Dr. Petersen is great.. He went above and beyond the call of duty when diagnosing my American Bulldog and when all else failed, handled putting her to rest in a most caring way. The whole staff was caring and compassionate and I highly recommend them when dealing with difficult situations.

5
★★★★★

Dr. Petersen is great.. He went above and beyond the call of duty when diagnosing my American Bulldog and when all else failed, handled putting her to rest in a most caring way. The whole staff was caring and compassionate and I highly recommend them when dealing with difficult situations.

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I am sorry that so many people have had bad experiences with this clinic. We have been using them for our 2 labs for twelve years (since they were pups) and never have had a bad time. They have been nothing but professional and caring with our animals, and have gone the extra mile for us on several occasions.

I would not hesitate to use them in the future.

4
★★★★☆

I am sorry that so many people have had bad experiences with this clinic. We have been using them for our 2 labs for twelve years (since they were pups) and never have had a bad time. They have been nothing but professional and caring with our animals, and have gone the extra mile for us on several occasions.

I would not hesitate to use them in the future.

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I deleted my original review text. Suffice it to say that I wouldn't recommend this place. I am now using up the minimum required characters needed to submit a review. There is no way to delete a review.

1
★☆☆☆☆

I deleted my original review text. Suffice it to say that I wouldn't recommend this place. I am now using up the minimum required characters needed to submit a review. There is no way to delete a review.

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I found this clinic when a neighborhood stray cat had kittens at my house and one of the kittens got an eye infection. It was Good Friday and my regular vet was closed, but thankfully these guys were open. I liked the clinic so much that I continued to use them for this family of cats (until I found them homes) even though my regular vet is closer to my house.

Recently, a friend rescued some kittens and brought them by my house, and I've returned to this clinic for the round necessary shots and fixes.

These guys have always been professional and friendly, they have reasonable rates, and they even offered to let me post pictures of my kittens on their bulletin board to help me find them a good home.

4
★★★★☆

I found this clinic when a neighborhood stray cat had kittens at my house and one of the kittens got an eye infection. It was Good Friday and my regular vet was closed, but thankfully these guys were open. I liked the clinic so much that I continued to use them for this family of cats (until I found them homes) even though my regular vet is closer to my house.

Recently, a friend rescued some kittens and brought them by my house, and I've returned to this clinic for the round necessary shots and fixes.

These guys have always been professional and friendly, they have reasonable rates, and they even offered to let me post pictures of my kittens on their bulletin board to help me find them a good home.

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0 out of 1 people found this review helpful.

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I boarded my dog at the underwood animal clinic, when I reserved the space, I was told it would be 16 dollars a day, she would have her own run because she is a large dog, there would be someone there and she would get taken out to play regularly. When my husband dropped her off, he had to sign a paper that said it was17.79 a day, and that they were allowed to treat her for whatever she would need. We returned to town on the Saturday we originally said, went to go pick her up at 1:10 and found the place closed. We left a note saying to please call us so we could pick her up, we finally caught up to a lady on Sunday morning who stated she could not release animals, she was there to feed them and take them for a walk, she had on slippers, and the ground was saturated, like she is really going to walk the dogs, when I picked my dog up on Monday morning, I was informed that they are only there during regular business hours and that there was only someone there twice a day during weekends to feed and take the dogs for a walk. Also on the paper we signed it said nothing about only picking our animal up during business hours, which is terribly mis leading. I believe they need a policy change. They also said that my dog had tapeworms from fleas and there was no way she got fleas from their clinic because it takes a dog weeks to get fleas, who has every heard of that? I am a very unsatisfied customer.

2
★★☆☆☆

I boarded my dog at the underwood animal clinic, when I reserved the space, I was told it would be 16 dollars a day, she would have her own run because she is a large dog, there would be someone there and she would get taken out to play regularly. When my husband dropped her off, he had to sign a paper that said it was17.79 a day, and that they were allowed to treat her for whatever she would need. We returned to town on the Saturday we originally said, went to go pick her up at 1:10 and found the place closed. We left a note saying to please call us so we could pick her up, we finally caught up to a lady on Sunday morning who stated she could not release animals, she was there to feed them and take them for a walk, she had on slippers, and the ground was saturated, like she is really going to walk the dogs, when I picked my dog up on Monday morning, I was informed that they are only there during regular business hours and that there was only someone there twice a day during weekends to feed and take the dogs for a walk. Also on the paper we signed it said nothing about only picking our animal up during business hours, which is terribly mis leading. I believe they need a policy change. They also said that my dog had tapeworms from fleas and there was no way she got fleas from their clinic because it takes a dog weeks to get fleas, who has every heard of that? I am a very unsatisfied customer.

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0 out of 1 people found this review helpful.

.

Took my kitty in for nueter and declaw, im a nurse and only had one day off. The night before they seemed really friendly and ready to work with my schedule. Delivered the kitty as per time and was instantly within minutes called for additional money and care, stating my cat had an upper resp infection, first he is a persion and they do have serious resp problems most of the time but it was not new for him. I rushed back over there explained this to them and they agreed to the fact that this breed has this, they told me that they gave him the rabies shot, i asked them why if they believed he was so sick would they give him a shot. They said because my husband told them to, I explained to them my husband is not a vet. They appeared upset but we agreed on the surgery and i signed a waiver per the resp runny flat nose. An hour and a half later they call my again and tell me my kitty is now running fever, fed up i pick the kitty up. One of the most common side effects of the rabies vaccine is the lethargic and fever, but i had to tell them this the vet had no clue as to why my cat, as she stated, being in a cool kennel would have spiked this tempature. After i picked up the kitty and took her down the road to another hospital, I called them to inform them of the knowledge down the road and recommend they first study these injections before giving them, I was then told they did know this but had chosen after the ordeal in the am not to proceed, therefore they number one gave a shot to a kitty they thought was sick, they became upset with me for questioning the reasoning of this shot. And then to further get to me waited another 1 1/2 to inform me there was a temp and they would not be able to do surgery. And we wonder why there are to many stray animals in this world, everyone is out for more and more money, All i wanted was my kitty fixed and declawed, now i have to wait because of time for next week with the clinic up the road, who has already reashured me that they will not delay his surgery due to his flat faced resp problems, they inform me at the other clinic that they are fully familair with persians of this breed, and that yes they do tend to have nasal problems due to the irregular shape of the nostrils. I truely regret to write this as so unsatisfactory but pricing does not always mean quality, i wll be paying about 10 dollars more maybe even more but the knowledge at the other clinic has done earned the extra dollar amount.

PROS: pricing
CONS: no knowledge of breeds / no knowledge to side effects of vaccines

1
★☆☆☆☆

Took my kitty in for nueter and declaw, im a nurse and only had one day off. The night before they seemed really friendly and ready to work with my schedule. Delivered the kitty as per time and was instantly within minutes called for additional money and care, stating my cat had an upper resp infection, first he is a persion and they do have serious resp problems most of the time but it was not new for him. I rushed back over there explained this to them and they agreed to the fact that this breed has this, they told me that they gave him the rabies shot, i asked them why if they believed he was so sick would they give him a shot. They said because my husband told them to, I explained to them my husband is not a vet. They appeared upset but we agreed on the surgery and i signed a waiver per the resp runny flat nose. An hour and a half later they call my again and tell me my kitty is now running fever, fed up i pick the kitty up. One of the most common side effects of the rabies vaccine is the lethargic and fever, but i had to tell them this the vet had no clue as to why my cat, as she stated, being in a cool kennel would have spiked this tempature. After i picked up the kitty and took her down the road to another hospital, I called them to inform them of the knowledge down the road and recommend they first study these injections before giving them, I was then told they did know this but had chosen after the ordeal in the am not to proceed, therefore they number one gave a shot to a kitty they thought was sick, they became upset with me for questioning the reasoning of this shot. And then to further get to me waited another 1 1/2 to inform me there was a temp and they would not be able to do surgery. And we wonder why there are to many stray animals in this world, everyone is out for more and more money, All i wanted was my kitty fixed and declawed, now i have to wait because of time for next week with the clinic up the road, who has already reashured me that they will not delay his surgery due to his flat faced resp problems, they inform me at the other clinic that they are fully familair with persians of this breed, and that yes they do tend to have nasal problems due to the irregular shape of the nostrils. I truely regret to write this as so unsatisfactory but pricing does not always mean quality, i wll be paying about 10 dollars more maybe even more but the knowledge at the other clinic has done earned the extra dollar amount.

PROS: pricing
CONS: no knowledge of breeds / no knowledge to side effects of vaccines

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1 out of 1 people found this review helpful.

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I just wanted them to call me back and they didn't then the vet was out the next day.I had time sensative info to discuss because my pet pased away. We moved and it's been 3 months since my cat went to the clinic.I wanted to ask their opinion and understand my young healthy cats sudden death.I realized the next morning, no call back. The vet wasn't going to be in all day.I guess if I'm not paying money for services for that moment it's not important to call me back, even if she couldn't, why not have another vet in that clinic or the assistants or SOMEONE call me.It leaves a very bad impression.Even if I had not moved, if they don't put importance on times I not paying money, I would find another clinic.

PROS: My vet was very informative and seemed caring.
CONS: Doesn't place priority on call backs.I wasn't paying money so no importance

2
★★☆☆☆

I just wanted them to call me back and they didn't then the vet was out the next day.I had time sensative info to discuss because my pet pased away. We moved and it's been 3 months since my cat went to the clinic.I wanted to ask their opinion and understand my young healthy cats sudden death.I realized the next morning, no call back. The vet wasn't going to be in all day.I guess if I'm not paying money for services for that moment it's not important to call me back, even if she couldn't, why not have another vet in that clinic or the assistants or SOMEONE call me.It leaves a very bad impression.Even if I had not moved, if they don't put importance on times I not paying money, I would find another clinic.

PROS: My vet was very informative and seemed caring.
CONS: Doesn't place priority on call backs.I wasn't paying money so no importance

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0 out of 1 people found this review helpful.

.

The rates at this clinic are very reasonable compared to the other vets. The staff is great and loves animals. The doctor is very knowledgable and you don't have to wait forever for an appointment.

4
★★★★☆

The rates at this clinic are very reasonable compared to the other vets. The staff is great and loves animals. The doctor is very knowledgable and you don't have to wait forever for an appointment.

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0 out of 1 people found this review helpful.

.

This is a good vet clinic. One thing I like is the closeness to our house, but if I didn't like them I would go further! They are very friendly! And you can tell they love animals. Very helpful! Have always been able to get an appointment when needed.

PROS: Friendly, helpful, love pets
CONS:

4
★★★★☆

This is a good vet clinic. One thing I like is the closeness to our house, but if I didn't like them I would go further! They are very friendly! And you can tell they love animals. Very helpful! Have always been able to get an appointment when needed.

PROS: Friendly, helpful, love pets
CONS:

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0 out of 1 people found this review helpful.

.

I love this vet clinic--I started out at Banfield in Petsmart and ended up going to this vet thinking they'd be more expensive, but it was closer, which I needed. It ended up being more expensive for the office visit, but they always gave me prescriptions and shots at a GREAT discount, especially compared to a large, chain-type vet. The doctors are all great with vets, and even the vet techs are nice and friendly. They are definitely above average vets.

4
★★★★☆

I love this vet clinic--I started out at Banfield in Petsmart and ended up going to this vet thinking they'd be more expensive, but it was closer, which I needed. It ended up being more expensive for the office visit, but they always gave me prescriptions and shots at a GREAT discount, especially compared to a large, chain-type vet. The doctors are all great with vets, and even the vet techs are nice and friendly. They are definitely above average vets.

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0 out of 1 people found this review helpful.

 

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