Maxwell Ford

★★★★★
  • 5000 S Interstate 35 Frontage Rd

    Austin, TX 78745

    Map & Directions
  • 512-916-2696

Automotive

Automotive
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I took my 2012 Ford Focus in to get the Works, an oil change with tire rotation. During my visit, my vehicle was damaged. This was hidden from me with a friendly car wash, even though I had turned down the car wash. I spoke to the service

3
★★★★★

I took my 2012 Ford Focus in to get the Works, an oil change with tire rotation. During my visit, my vehicle was damaged. This was hidden from me with a friendly car wash, even though I had turned down the car wash. I spoke to the service

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Update: It took a few days but Maxwell Ford delivered the exact terms that you had initially proposed. \r
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The sales department should not be deceptive. You kept me there for almost 5 hours by making an offer that you refused to honor

3
★★★★★

Update: It took a few days but Maxwell Ford delivered the exact terms that you had initially proposed. \r
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The sales department should not be deceptive. You kept me there for almost 5 hours by making an offer that you refused to honor

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They should have more Shaun Powells on hand. He is the best.

3
★★★★★

They should have more Shaun Powells on hand. He is the best.

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This was the cheapest repair ticket I have ever had on any diesel I have owned so I was very satisfied!

5
★★★★★

This was the cheapest repair ticket I have ever had on any diesel I have owned so I was very satisfied!

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Awesome experience! Mark Graebner sold me an awesome Mustang, with no haggling or hassle. One of THE best car buying experiences I've had!

3
★★★★★

Awesome experience! Mark Graebner sold me an awesome Mustang, with no haggling or hassle. One of THE best car buying experiences I've had!

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I was most happy with my car buying experience and love my new Ford Explorer.

3
★★★★★

I was most happy with my car buying experience and love my new Ford Explorer.

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I felt like a Queen for a day. Yes, my car was fixed the first time.

5
★★★★★

I felt like a Queen for a day. Yes, my car was fixed the first time.

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.

A car wash should be performed anytime Ford services a car. Howdy Honda does. It is just courteous. It makes you think you have red carpet service. It makes you talk about the service whenever you are talking to your friends. It is just good customer service.I am certain that Adam would have excelled in that area also. He was awesome and made me feel important.

5
★★★★★

A car wash should be performed anytime Ford services a car. Howdy Honda does. It is just courteous. It makes you think you have red carpet service. It makes you talk about the service whenever you are talking to your friends. It is just good customer service.I am certain that Adam would have excelled in that area also. He was awesome and made me feel important.

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.

overall everything went right as far as the service atendent he did a great job explaing what the problem was and what I needed to take care of first. Thank You

3
★★★★★

overall everything went right as far as the service atendent he did a great job explaing what the problem was and what I needed to take care of first. Thank You

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Always a great experience!!

3
★★★★★

Always a great experience!!

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It was great I wouldn`t change anything.

5
★★★★★

It was great I wouldn`t change anything.

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I`m thouroughly satisfied with a positive customer experience. What Sean told me to expect what right on the money. He is great!

5
★★★★★

I`m thouroughly satisfied with a positive customer experience. What Sean told me to expect what right on the money. He is great!

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Keep doing what you are doing...

3
★★★★★

Keep doing what you are doing...

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Service was great and it was quite speedy

3
★★★★★

Service was great and it was quite speedy

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The salesman (Chris) we worked with was courteous knowledgeable and very helpful. He made our buying experience very pleasant in that he tried to fill our needs and wants. I would definitely buy my next Ford from him should I need one.

3
★★★★★

The salesman (Chris) we worked with was courteous knowledgeable and very helpful. He made our buying experience very pleasant in that he tried to fill our needs and wants. I would definitely buy my next Ford from him should I need one.

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Overall... I was completely satisfied with my service appointment. I cannot think of anything that could have improved my experience as every step was top-notch. I look forward to the next time my vehicle needs service.

3
★★★★★

Overall... I was completely satisfied with my service appointment. I cannot think of anything that could have improved my experience as every step was top-notch. I look forward to the next time my vehicle needs service.

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Quick and efficent just like it should be

3
★★★★★

Quick and efficent just like it should be

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Mario Fuentes is great and made the experience as easy as possible. I thank you and him.

3
★★★★★

Mario Fuentes is great and made the experience as easy as possible. I thank you and him.

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Excellent service from Mario... as always!!! I have been coming to Mario for car service for years... and he always greets me with a smile... is pleasant and professional... every single time. He always takes the time to listen to any

3
★★★★★

Excellent service from Mario... as always!!! I have been coming to Mario for car service for years... and he always greets me with a smile... is pleasant and professional... every single time. He always takes the time to listen to any

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Can`t think of anything to change. The supervisor was awesome. Very courteous and responsive. VERY HAPPY with service at Maxwell Ford!!

4
★★★★☆

Can`t think of anything to change. The supervisor was awesome. Very courteous and responsive. VERY HAPPY with service at Maxwell Ford!!

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Susan Mueller is fantastic. She has handled my vehicle for a few years now as is always professional... very helpful and considerate. She lets me know about everything regarding my vehicle. She is terrific.....much thanks to her!

3
★★★★★

Susan Mueller is fantastic. She has handled my vehicle for a few years now as is always professional... very helpful and considerate. She lets me know about everything regarding my vehicle. She is terrific.....much thanks to her!

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Once I was finally introduced to a knowledgeable sales consultant... our purchase was smooth and pleasurable. Was initially introduced to a consultant on the sales floor who knew little about your inventory and the status of your vehicles (Certified Used vs. not) Finally... was introduced to a member of your internet sales team who handled our questions knowledgeably and professionally. Based on that experience... will definitely do business with your internet sales team again. Good job... Hunter and Jeff!

4
★★★★☆

Once I was finally introduced to a knowledgeable sales consultant... our purchase was smooth and pleasurable. Was initially introduced to a consultant on the sales floor who knew little about your inventory and the status of your vehicles (Certified Used vs. not) Finally... was introduced to a member of your internet sales team who handled our questions knowledgeably and professionally. Based on that experience... will definitely do business with your internet sales team again. Good job... Hunter and Jeff!

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Mr. Ramsey said he would have me going on my way in one day and he did. I was home before noon...I really appreciate the fast and friendly service.

3
★★★★★

Mr. Ramsey said he would have me going on my way in one day and he did. I was home before noon...I really appreciate the fast and friendly service.

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Sergey was most helpful in buying my 2011 Ford Edge. He listened to my concerns and worked with me in the MOST professional way. It had been a very stressful encounter at a earlier Ford dealership... but Sergey showed us what a TRUE salesman is all about. The Finance officer and the Loan officer were equally as professional. I will certainly return and refer everyone I know needs a vehicle to Sergey. Thanks again... Sergey... you were wonderful.

5
★★★★★

Sergey was most helpful in buying my 2011 Ford Edge. He listened to my concerns and worked with me in the MOST professional way. It had been a very stressful encounter at a earlier Ford dealership... but Sergey showed us what a TRUE salesman is all about. The Finance officer and the Loan officer were equally as professional. I will certainly return and refer everyone I know needs a vehicle to Sergey. Thanks again... Sergey... you were wonderful.

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Hunter was terrific!! He`s so knowledgeable friendly and patient. We would gladly buy from Ford again based on our experience with him. Also Dustin in the finance department was awesome! I appreciated how well he explained every form we

3
★★★★★

Hunter was terrific!! He`s so knowledgeable friendly and patient. We would gladly buy from Ford again based on our experience with him. Also Dustin in the finance department was awesome! I appreciated how well he explained every form we

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I would like to have Daytime Running Lights on my 2011 Edge Limited but I have been told that they cannot be enabled on my car. This is both surprising and very disappointing. Otherwise... I have been very satisfied with the buying experience. My salesperson... Matthew Maurer... has been great!

4
★★★★☆

I would like to have Daytime Running Lights on my 2011 Edge Limited but I have been told that they cannot be enabled on my car. This is both surprising and very disappointing. Otherwise... I have been very satisfied with the buying experience. My salesperson... Matthew Maurer... has been great!

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My visit was good- I appreciate Kyles honest and integrity! I trust him and thats what matters- Thank you

3
★★★★★

My visit was good- I appreciate Kyles honest and integrity! I trust him and thats what matters- Thank you

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I have worked with Ken Diamond 2 times... the first time about 7 months ago... my daughter had a car accident and Ken did a GREAT JOB right from the beginning... from talking to my daughter the minute the accident happened... about picking up the car to the point when the car was DELIVERED to me fixed. That is the only reason I called Ken again when my truck needed to be fixed. Other than Ken... the only other person I talked to was a lady Dianna?? 150% satisfied. I will/would come back if I need to.

5
★★★★★

I have worked with Ken Diamond 2 times... the first time about 7 months ago... my daughter had a car accident and Ken did a GREAT JOB right from the beginning... from talking to my daughter the minute the accident happened... about picking up the car to the point when the car was DELIVERED to me fixed. That is the only reason I called Ken again when my truck needed to be fixed. Other than Ken... the only other person I talked to was a lady Dianna?? 150% satisfied. I will/would come back if I need to.

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Tim King has always been very courteous and helpful in providing any attention that our vehicle may need at that time and in the future. My husband and I appreciate his service. Thank you.

3
★★★★★

Tim King has always been very courteous and helpful in providing any attention that our vehicle may need at that time and in the future. My husband and I appreciate his service. Thank you.

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As always I had a good experience getting my car serviced... It was done promptly and the service tech explained to me what was done... I appreciate your promptness and courtesy

4
★★★★☆

As always I had a good experience getting my car serviced... It was done promptly and the service tech explained to me what was done... I appreciate your promptness and courtesy

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Great Experience! Kyle was extremely professional and Kudos to him and the Service Dept! Very nice... honest and sincere gentleman!

3
★★★★★

Great Experience! Kyle was extremely professional and Kudos to him and the Service Dept! Very nice... honest and sincere gentleman!

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This was the second vehicle I`ve purchased from Maxwell Ford in six months. Both experiences were top notch. Omar did an excellent job and even gave me a follow-up call to see if everything was OK. It was!

3
★★★★★

This was the second vehicle I`ve purchased from Maxwell Ford in six months. Both experiences were top notch. Omar did an excellent job and even gave me a follow-up call to see if everything was OK. It was!

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I can`t believe Steve Cargo is such a giving and caring individual. When I explained to him how much I love and adore my sweet and loving mother in law he made it his mission to find her the best pre owned car out in the universe. James did not even mind that I paid cash for the vehicle. Finance did such a great job in getting me out of the dealership in record time!!!

4
★★★★☆

I can`t believe Steve Cargo is such a giving and caring individual. When I explained to him how much I love and adore my sweet and loving mother in law he made it his mission to find her the best pre owned car out in the universe. James did not even mind that I paid cash for the vehicle. Finance did such a great job in getting me out of the dealership in record time!!!

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Hunter did a great job at getting us into the car we wanted at a great price. Thanks Hunter!

3
★★★★★

Hunter did a great job at getting us into the car we wanted at a great price. Thanks Hunter!

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EVERYTHING WENT JUST AS EXPECTED...NO COMPLAINTS. SATISFIED CUSTOMER

3
★★★★★

EVERYTHING WENT JUST AS EXPECTED...NO COMPLAINTS. SATISFIED CUSTOMER

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The service was quick and the service advisor was polite and knowledgable. I can not think of anything to improve the service I received.

3
★★★★★

The service was quick and the service advisor was polite and knowledgable. I can not think of anything to improve the service I received.

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Jeff Lynch was great as usual. This is the 4th vehicle I have purchased from Jeff and each time he has proven his value as a exemplary salesman for Maxwell Ford.

3
★★★★★

Jeff Lynch was great as usual. This is the 4th vehicle I have purchased from Jeff and each time he has proven his value as a exemplary salesman for Maxwell Ford.

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I must rate this joke of a ford dealer again as I just learned they took full advantage of a close friend, due to his handicap of being color blind. He bought a truck and paid to have leather installed. When they asked what color, he

3
★★★★★

I must rate this joke of a ford dealer again as I just learned they took full advantage of a close friend, due to his handicap of being color blind. He bought a truck and paid to have leather installed. When they asked what color, he

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Sue is an exceptional Service Advisor and the key reason why I return to Maxwell even though my truck has been outside of the warranty coverage for several years. She is professional... knowledgeable and always is up beat. Sue is a credit

3
★★★★★

Sue is an exceptional Service Advisor and the key reason why I return to Maxwell even though my truck has been outside of the warranty coverage for several years. She is professional... knowledgeable and always is up beat. Sue is a credit

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Everything was great. Thank You! Sue was extremely courteous and I appreciated her enthusiasm in helping me out.

5
★★★★★

Everything was great. Thank You! Sue was extremely courteous and I appreciated her enthusiasm in helping me out.

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Very helpful salesman (Leo)- helped me clean out my car... Very sweet!

3
★★★★★

Very helpful salesman (Leo)- helped me clean out my car... Very sweet!

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Thank you for a truly enjoyable car buying experience. I have a very high regard for everyone I dealt. Donald is top notch.

5
★★★★★

Thank you for a truly enjoyable car buying experience. I have a very high regard for everyone I dealt. Donald is top notch.

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The truck was washed upon completion and I really appreciate that. For several years I have suggested y`all do that and now it is reality. Greatly appreciated and a good tool for customer satisfaction!

3
★★★★★

The truck was washed upon completion and I really appreciate that. For several years I have suggested y`all do that and now it is reality. Greatly appreciated and a good tool for customer satisfaction!

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This is the second service experience I`ve had with Kyle. Again... my level of satisfaction with his customer service is very high. He thoroughly explains the issue with the vehicle and offers a number of service approaches to correct the problem. I appreciate his efforts to help me find an affordable fix while advising me on maintaining vehicle safety.

5
★★★★★

This is the second service experience I`ve had with Kyle. Again... my level of satisfaction with his customer service is very high. He thoroughly explains the issue with the vehicle and offers a number of service approaches to correct the problem. I appreciate his efforts to help me find an affordable fix while advising me on maintaining vehicle safety.

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Everything was great. When they brought the truck around... I noticed it looked wet but did not realize until later that someone had washed it. I really appreciate it and wish I could have thanked the man who brought the truck around.

4
★★★★☆

Everything was great. When they brought the truck around... I noticed it looked wet but did not realize until later that someone had washed it. I really appreciate it and wish I could have thanked the man who brought the truck around.

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Jose and Jeff Lynch were extremely helpful and accommodating we were very happy with our experience at maxwell they are an excellent example of great customer service

4
★★★★☆

Jose and Jeff Lynch were extremely helpful and accommodating we were very happy with our experience at maxwell they are an excellent example of great customer service

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I felt the service was outstanding. One of your sales persons drove the car I wanted to look at half way to meet me so that I would not have to drive all the way to Austin to see the car. I have never had that happen before. Thank you for your great service.

5
★★★★★

I felt the service was outstanding. One of your sales persons drove the car I wanted to look at half way to meet me so that I would not have to drive all the way to Austin to see the car. I have never had that happen before. Thank you for your great service.

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Clem and your staff are amazing. Clem made sure to keep us updated on the status of our truck once it was ordered. He went above and beyond to make sure we were very pleased. Anytime we had questions or needed help with a situation your staff was available. We are very happy with our truck and the experience of buying it.

5
★★★★★

Clem and your staff are amazing. Clem made sure to keep us updated on the status of our truck once it was ordered. He went above and beyond to make sure we were very pleased. Anytime we had questions or needed help with a situation your staff was available. We are very happy with our truck and the experience of buying it.

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I was extremely impressed with the entire visit. Couldn??t ask for better treatment- Kyle was professional and courteous~!!

5
★★★★★

I was extremely impressed with the entire visit. Couldn??t ask for better treatment- Kyle was professional and courteous~!!

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My visit was great. Susan and Tim were both very helpful. I can't wait until our next visit. Everyone a Maxwell Ford are truly something!

4
★★★★☆

My visit was great. Susan and Tim were both very helpful. I can't wait until our next visit. Everyone a Maxwell Ford are truly something!

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Message from Maxwell Ford

Visit our friendly, professional staff who will exceed your expectations for personal service. Please Contact Us if you have any special requests or would like any extra help in finding the vehicle you want.

 

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