Sheraton Norfolk Waterside Hotel

★★★★☆
  • 777 Waterside Drive

    Norfolk, VA 23510

    Map & Directions
  • 757-622-6664

About Sheraton Norfolk Waterside Hotel

Categories
  • Hotels & Motels
  • Wedding Sites
Hours
M-Su 24hr
Special Offer
Breakfast for 2 Included
Phones
  • Fax (757-625-8271)
Year Established
  • 1977
Keywords
  • hotels in Norfolk
Payment Options
  • American Express
  • Cash
  • Diners Club
  • Discover
  • MasterCard
  • Visa
Brands
  • Sheraton
3.6 5
Hi! Sign in to let us know how Sheraton Norfolk Waterside Hotel was?
Write a Review
.

My sister and I booked a one night stay at this hotel but only actually stayed a day (not overnight) we were waiting for a plane arrival. Our visit did not start out good, this is becasue of the people at the front desk. The two desk attendants were not accomodating or pleasant at all. We requested a room if available facing the water, they stated they were fully book and that wouldn't be able to. Which we fully understood but they were VERY snippy and basically rude about it. \r\nAlso while we waited in the lobby before we went to search for somewhere to dine we noticed that both desk clerks talked negative about just about every guest that left the counter. \r\nAnd to top off the crappy service they were rude (and incorrect) in giving us direction to a local place to eat. The male of the duo we ended up calling a N*zi, I hate to use the word but that's what he reminded me of.\r\nThe attendants parking the cars seemed very nice until we were checking out and found that when we paid for parking in cash and he said we didn't need a receipt (something at the time I knew would come back to haunt us) seems he must have pocketed the cash.\r\nOne thing the crew on later in the night at the desk seemed a lot more pleasant and knew they were their for good customer service, but the morning crew just left a bad taste in my mouth. \r\n\r\nThe rooms didn't seem as bad as described by some (and I was looking for flaws), the room seemed clean and the bathroom also. And the bathroom is the first place I look in a hotel room. \r\n

1
★★★☆☆

My sister and I booked a one night stay at this hotel but only actually stayed a day (not overnight) we were waiting for a plane arrival. Our visit did not start out good, this is becasue of the people at the front desk. The two desk attendants were not accomodating or pleasant at all. We requested a room if available facing the water, they stated they were fully book and that wouldn't be able to. Which we fully understood but they were VERY snippy and basically rude about it. \r\nAlso while we waited in the lobby before we went to search for somewhere to dine we noticed that both desk clerks talked negative about just about every guest that left the counter. \r\nAnd to top off the crappy service they were rude (and incorrect) in giving us direction to a local place to eat. The male of the duo we ended up calling a N*zi, I hate to use the word but that's what he reminded me of.\r\nThe attendants parking the cars seemed very nice until we were checking out and found that when we paid for parking in cash and he said we didn't need a receipt (something at the time I knew would come back to haunt us) seems he must have pocketed the cash.\r\nOne thing the crew on later in the night at the desk seemed a lot more pleasant and knew they were their for good customer service, but the morning crew just left a bad taste in my mouth. \r\n\r\nThe rooms didn't seem as bad as described by some (and I was looking for flaws), the room seemed clean and the bathroom also. And the bathroom is the first place I look in a hotel room. \r\n

Pros: Location

Cons: Bad customer service.

.

mold in shower- rivervue doors to balcony bolted shut- dirty windows- could not see out or take pictures- \r\n$20.00 a night to park- wallpaper peeling in hallways and very stained carpet thru out-complaint to empolyees-""sorry"" was all they said Not worth $200 a night

1
★★☆☆☆

mold in shower- rivervue doors to balcony bolted shut- dirty windows- could not see out or take pictures- \r\n$20.00 a night to park- wallpaper peeling in hallways and very stained carpet thru out-complaint to empolyees-""sorry"" was all they said Not worth $200 a night

Pros: location

Cons: price- parking- employee indifference

.

Sheraton Norfolk is a perfect place to stay, wonderful views of the City, walking distance to all entertainment , shopping, dining. This Hotel is beautiful, the staff is wondderful and accomodating. Recomended to all.

5
★★★★★

Sheraton Norfolk is a perfect place to stay, wonderful views of the City, walking distance to all entertainment , shopping, dining. This Hotel is beautiful, the staff is wondderful and accomodating. Recomended to all.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This hotel is very nice and clean. The customer service is great and every one is there to help with anything you need. the hotel is gorgous. the rooms are very clean.

4
★★★★☆

This hotel is very nice and clean. The customer service is great and every one is there to help with anything you need. the hotel is gorgous. the rooms are very clean.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This is a beautiful first class hotel, decor in both the lobby area and rooms are exquisite. Located in the heart of downtown norfolk, walk to the many outside festivals or over to harbor park for a game. Beautifl views of the city.

4
★★★★☆

This is a beautiful first class hotel, decor in both the lobby area and rooms are exquisite. Located in the heart of downtown norfolk, walk to the many outside festivals or over to harbor park for a game. Beautifl views of the city.

Was this review helpful to you?
Ratings_icons Ratings_icons

Message from Sheraton Norfolk Waterside Hotel

Newly renovated, Sheraton Norfolk Waterside Hotel offers spacious rooms with pillowtop beds, on-site dining and close proximity to downtown. Guests will have access to complimentary Wi-Fi, ample meeting space and a fully equipped fitness center.

Yext

 

Wait, you're the expert.

If you've been to or used Sheraton Norfolk Waterside Hotel, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review