Old Town Shoe & Luggage Repair

★★★★☆

About Old Town Shoe & Luggage Repair

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4.4 10
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I absolutely love Don- I use to work as an assistant manager at Nordstrom & we would have all our shoe repairs sent to him. He is by far amazing with all his work. I not only trust his work but I also trust him with all my designer shoes. He is so great that when I couldn't find boots to fit my calves & of course happened to fall in love with ones that wouldn't zip- he was able to add leather to the boot (Valentino) & let it perfect tip top condition. I cannot praise him enough. By far, best shoe repair shop ever!

5
★★★★★

I absolutely love Don- I use to work as an assistant manager at Nordstrom & we would have all our shoe repairs sent to him. He is by far amazing with all his work. I not only trust his work but I also trust him with all my designer shoes. He is so great that when I couldn't find boots to fit my calves & of course happened to fall in love with ones that wouldn't zip- he was able to add leather to the boot (Valentino) & let it perfect tip top condition. I cannot praise him enough. By far, best shoe repair shop ever!

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Just had heels redone on my mens dress shoes. They did a beautiful job, with friendly service. He even shined them up for me =)
It cost $28, which included the heel plates to prevent further wear. Seemed fair to me!

PROS: neighborhood place. They take pride in their work.
CONS: none

5
★★★★★

Just had heels redone on my mens dress shoes. They did a beautiful job, with friendly service. He even shined them up for me =)
It cost $28, which included the heel plates to prevent further wear. Seemed fair to me!

PROS: neighborhood place. They take pride in their work.
CONS: none

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Excellent repair, friendly service, Don noticed damage to my suitcase that I did not and made repairs based on a flat rate. My 8 year old suitcase looks as good as new. As an out of town visitor, I did not have any prior experience with this shop. And I'd go back there again if needed. Highly recommend this is a place that still believes in quality craftsmanship.

5
★★★★★

Excellent repair, friendly service, Don noticed damage to my suitcase that I did not and made repairs based on a flat rate. My 8 year old suitcase looks as good as new. As an out of town visitor, I did not have any prior experience with this shop. And I'd go back there again if needed. Highly recommend this is a place that still believes in quality craftsmanship.

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They were able to turn around a resole of my shoes in two days. The work performed was perfect ?? could not have asked for anything more. The price was reasonable and on par with other places I have gone. I will definitely use them as my go to guys for shoes.

5
★★★★★

They were able to turn around a resole of my shoes in two days. The work performed was perfect ?? could not have asked for anything more. The price was reasonable and on par with other places I have gone. I will definitely use them as my go to guys for shoes.

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It came to no surprise to me when the airline attendant recommended that I take my luggage to "Old Town Shoe and Luggage Repair", in Old Town Alexandria, to have it fixed after they lost the handle and ripped one of the straps apart on my last trip. I've been taking my shoes and luggage to Don, the store's owner, for the last five years and they always come out like when I first bought them. Don can repair just about anything is worth repairing, and he'll let you know. Don's custom made shoes and hand bags are a work of art!!Don is just an Old Good Cobbler!!!

5
★★★★★

It came to no surprise to me when the airline attendant recommended that I take my luggage to "Old Town Shoe and Luggage Repair", in Old Town Alexandria, to have it fixed after they lost the handle and ripped one of the straps apart on my last trip. I've been taking my shoes and luggage to Don, the store's owner, for the last five years and they always come out like when I first bought them. Don can repair just about anything is worth repairing, and he'll let you know. Don's custom made shoes and hand bags are a work of art!!Don is just an Old Good Cobbler!!!

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The experience I had in the repair shop was great, Don was the man behind the counter his services and recommendations on the repair was just what was need. The final job was in my pair of shoes was great. I will recommend visiting this place to my friends.

5
★★★★★

The experience I had in the repair shop was great, Don was the man behind the counter his services and recommendations on the repair was just what was need. The final job was in my pair of shoes was great. I will recommend visiting this place to my friends.

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Don and his professional team provided me excellent services. They know everything about shoe repairs and explained to me what options take to they will can do a great job in my shoes. They offer flexibility to the customers to pickup items repaired. Definitely I recommend for his acknowledge, experience, location, flexibility, and great customer services.

5
★★★★★

Don and his professional team provided me excellent services. They know everything about shoe repairs and explained to me what options take to they will can do a great job in my shoes. They offer flexibility to the customers to pickup items repaired. Definitely I recommend for his acknowledge, experience, location, flexibility, and great customer services.

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I just wanted to let everyone know the great customer service that I receive at this store. Every time I come in to the store the owner Don always seems to know why I'm coming in and what needs to be done to my shoes to keep them looking nice and new. I have been coming in since they opened and believe me that I haven't had a problem with either my shoes or luggage. I decided to put this comment on here because it upsets me to see that there is people out there that would post horrible and humanly comments so they can ruin the reputation of a great business . No human being needs to be expressing themselves that way about no one or anything. I would not pay them no attention because the way they expressed themselves says a lot about what type of person they are. All I have to say if Keep up the GOOD WORK DON! I LOVE YOUR BUSINESS!!!

5
★★★★★

I just wanted to let everyone know the great customer service that I receive at this store. Every time I come in to the store the owner Don always seems to know why I'm coming in and what needs to be done to my shoes to keep them looking nice and new. I have been coming in since they opened and believe me that I haven't had a problem with either my shoes or luggage. I decided to put this comment on here because it upsets me to see that there is people out there that would post horrible and humanly comments so they can ruin the reputation of a great business . No human being needs to be expressing themselves that way about no one or anything. I would not pay them no attention because the way they expressed themselves says a lot about what type of person they are. All I have to say if Keep up the GOOD WORK DON! I LOVE YOUR BUSINESS!!!

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When I picked up my velvet Kate Spade flats this morning (dropped off to be cleaned), not only were they a different color but the velvet was ruined. Owner Dan Respeto informed me they "looked that way because I haven't brushed them yet." After brushing them in front of me for a few seconds with no change, he informed me "you may have THOUGHT they were another color but they were really this color." I replied "No, they most certainly were not." He proceeded to charge me $9.00 for the "cleaning." I informed him that I would not be returning to his business and he replied sarcastically, "Oh, that's too bad."
As soon as I arrived at work I called the store to inform them that if they did not refund my money, let alone offer some compensation for the $200 shoes, I was reporting them to the BBB. Dan's wife, Jenny, answered the phone and said sweetly, "OK, I'll let him know."
I have not heard from Dan, but I plan on going back this evening after work to demand my money back. If he does not cooperate, at least I'll be armed with 20 "SHOE KILLER" flyers with which to paper his store front.

PROS: Right down the street from my apartment.
CONS: Rude owner, poor customer service, performs opposite of requested duties.

1
★☆☆☆☆

When I picked up my velvet Kate Spade flats this morning (dropped off to be cleaned), not only were they a different color but the velvet was ruined. Owner Dan Respeto informed me they "looked that way because I haven't brushed them yet." After brushing them in front of me for a few seconds with no change, he informed me "you may have THOUGHT they were another color but they were really this color." I replied "No, they most certainly were not." He proceeded to charge me $9.00 for the "cleaning." I informed him that I would not be returning to his business and he replied sarcastically, "Oh, that's too bad."
As soon as I arrived at work I called the store to inform them that if they did not refund my money, let alone offer some compensation for the $200 shoes, I was reporting them to the BBB. Dan's wife, Jenny, answered the phone and said sweetly, "OK, I'll let him know."
I have not heard from Dan, but I plan on going back this evening after work to demand my money back. If he does not cooperate, at least I'll be armed with 20 "SHOE KILLER" flyers with which to paper his store front.

PROS: Right down the street from my apartment.
CONS: Rude owner, poor customer service, performs opposite of requested duties.

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0 out of 2 people found this review helpful.

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I purchased a pair of Stuart Weitzman shoes for my wedding and needed them dyed from white to ivory. The Stuart Weitzman store in Tysons II told me they sent all of their shoes to be dyed to Old Town Shoe & Luggage Repair. I went there and they dyed my shoes perfectly to match my dress. I only gave them a satisfactory review because they were very pricey. (To just dye the shoes it was $35 when all other places were quoting me between $10 and $15). The staff is friendly and they certainly know what they are doing there.

3
★★★☆☆

I purchased a pair of Stuart Weitzman shoes for my wedding and needed them dyed from white to ivory. The Stuart Weitzman store in Tysons II told me they sent all of their shoes to be dyed to Old Town Shoe & Luggage Repair. I went there and they dyed my shoes perfectly to match my dress. I only gave them a satisfactory review because they were very pricey. (To just dye the shoes it was $35 when all other places were quoting me between $10 and $15). The staff is friendly and they certainly know what they are doing there.

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