Olson Energy Service

Okay, Olson Energy gave me a "really?!" moment today. Just under a month ago they replaced a part in my furnace (wasn't a cheap part apparently) and also replaced the carbon monoxide detector (which had been working perfectly fine) with a

They replaced my oil-to-gas conversion furnace with a new gas furnace ten years ago. Have had fine experiences with their service since then, both with the annual tune up and with other service appointments. Had them install new gas water

Had them out for an estimate for a new gas furnace. Was told I would have an estimate within two days. No estimate. Called a week later. Spoke to the guy who came out. He promised I would have it in my email that morning. Its 11:37PM,

Took an afternoon off from work to wait for a scheduled Olsen service visit. They called to confirm in the morning but then never showed, never called. Sad because it is the second time there have been problems getting help. Telephone

Pros: Have not found any yet

Cons: Consistently poor customer service

I ordered oil and service from Olson and they sold me on their $160 annual service contract with attractive discounts on oil. The contract specifies that they will give you various discounts on parts and service throughout the year

Pros: Local company

Cons: Questionable practices and horrid customer service