Pet Food Express

★★★★☆
  • 3160 20TH Ave

    San Francisco, CA 94132

    Map & Directions
  • 415-759-7777

About Pet Food Express

Pets & Animals

Pets & Animals
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This store is just average. I prefer this place over Petco/Petsmart and the overpriced boutiques any day. They offer a good selection of food such as Wellness, Halo, and most importantly my dog's kibble, Taste of the Wild. TOTW is really hard to find and Pet Food sells it at a very affordable price. They also do price matching. If you find that some other store in the city has better prices and you have proof, let them know and they will not only match the price, they will also lower the price of that said item for you. They also have the buy 3 get the 4th free, which is awesome when it comes to bones because I usually buy lots of them.
The only reason why I docked a star is because there was one time I went to the store with my friend, whom needed help because she has a finicky dog who won't eat her food. One of the employees asked if she got table scraps and my friend said once in a while. The employee proceeded to chide her. Then later, while we were still there, he was talking about us to one of his coworkers saying, "I would never feed my dog table scraps blahdablah." Geez rude. I know it's wrong for her to be feeding her dog that kind of stuff but have a bit more professionalism.

2
★★★★☆

This store is just average. I prefer this place over Petco/Petsmart and the overpriced boutiques any day. They offer a good selection of food such as Wellness, Halo, and most importantly my dog's kibble, Taste of the Wild. TOTW is really hard to find and Pet Food sells it at a very affordable price. They also do price matching. If you find that some other store in the city has better prices and you have proof, let them know and they will not only match the price, they will also lower the price of that said item for you. They also have the buy 3 get the 4th free, which is awesome when it comes to bones because I usually buy lots of them.
The only reason why I docked a star is because there was one time I went to the store with my friend, whom needed help because she has a finicky dog who won't eat her food. One of the employees asked if she got table scraps and my friend said once in a while. The employee proceeded to chide her. Then later, while we were still there, he was talking about us to one of his coworkers saying, "I would never feed my dog table scraps blahdablah." Geez rude. I know it's wrong for her to be feeding her dog that kind of stuff but have a bit more professionalism.

Pros: good selection, price match,

Cons: some rude employees,

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This is the store in which I bought a can of Wellness dog which may have been poisoned. My dog almost died. I was unable to get in touch with Wellness by phone or website, so I asked the store to contact Wellness for me. They never contacted Wellness or me again. I had to call back again and again, and follow up. Wellness was finally contacted by then it was too late to isolate the contaminated dog food, in spite of my submitting the medical records and bills, nothing was done. The store conveniently lost my receipt of the credit card purchase. They then told me my dog got sick due to bad breeding, and it was all my fault. They refused to take any responsibility.

1
★☆☆☆☆

This is the store in which I bought a can of Wellness dog which may have been poisoned. My dog almost died. I was unable to get in touch with Wellness by phone or website, so I asked the store to contact Wellness for me. They never contacted Wellness or me again. I had to call back again and again, and follow up. Wellness was finally contacted by then it was too late to isolate the contaminated dog food, in spite of my submitting the medical records and bills, nothing was done. The store conveniently lost my receipt of the credit card purchase. They then told me my dog got sick due to bad breeding, and it was all my fault. They refused to take any responsibility.

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Great value with their buy 3 get another free deal. I always stock up on the very best treats and get such a good deal. Good parking too. Thank you!

5
★★★★★

Great value with their buy 3 get another free deal. I always stock up on the very best treats and get such a good deal. Good parking too. Thank you!

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I know why they have good reviews. The employees really make the difference at this store. Otherwise, the selection is just a tiny step above average. Very helpful people. Really.

5
★★★★★

I know why they have good reviews. The employees really make the difference at this store. Otherwise, the selection is just a tiny step above average. Very helpful people. Really.

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1 out of 1 people found this review helpful.

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The employees at Pet Food Express deserve a round of applause. They are some of the friendliest employees I have seen in any type of store. The place is cheaper than most other pet food stores, such as Petco and even Pet Club. The environment welcomes customers with open arms, as the place seems to be clean almost all of the time. Definitely worth a visit for pet lovers.

4
★★★★☆

The employees at Pet Food Express deserve a round of applause. They are some of the friendliest employees I have seen in any type of store. The place is cheaper than most other pet food stores, such as Petco and even Pet Club. The environment welcomes customers with open arms, as the place seems to be clean almost all of the time. Definitely worth a visit for pet lovers.

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2 out of 2 people found this review helpful.

 

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