Pacific Endodontics: Ortner Paul DDS

★★★★★
  • 16679 Boones Ferry Rd # 205

    Lake Oswego, OR 97035

    Map & Directions
  • 503-635-2100

About Pacific Endodontics: Ortner Paul DDS

Health & Medical

Health & Medical
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5.0 4
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Not to seen lazy but "trestle rider" sums up my experience with Dr. Ortner! I'm a really happy camper that will refer anyone needing his skills! Thanks Paul!\r

3
★★★★★

Not to seen lazy but "trestle rider" sums up my experience with Dr. Ortner! I'm a really happy camper that will refer anyone needing his skills! Thanks Paul!\r

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About as good as dental place can be. Had a need for an emergency root canal, and they worked me in same day as the last patient, right before big weekend. That made them stay until 7pm on St Patrick's day, but according to the very

3
★★★★★

About as good as dental place can be. Had a need for an emergency root canal, and they worked me in same day as the last patient, right before big weekend. That made them stay until 7pm on St Patrick's day, but according to the very

.

In respectful response to this review, we wish to express that our practice strives to provide exemplary customer service and patient care. Our financial policy is provided and very thoroughly explained to each and every patient that walks

3
★★★★★

In respectful response to this review, we wish to express that our practice strives to provide exemplary customer service and patient care. Our financial policy is provided and very thoroughly explained to each and every patient that walks

.

This is a good office as far as being lavish, professional, clean, having a friendly staff, and doing good dentistry.

The huge downside of dealing with them is that they do not do preauthorizations for insurance at all. They simply require you to pay 40% upfront, no matter what your insurance covers.

This turned out to be a royal pain when it came to getting a refund from them, which was over $300. My appointment was in mid-April. It took them about 6 weeks to get my claim submitted to my insurance company. They then received the payment within a week. It took 6 weeks after that and several phone calls in order for us to get back the money we had to pay upfront.

It was three months from the time I paid them to the time they finally gave me my money back. Not good business!

1
★★☆☆☆

This is a good office as far as being lavish, professional, clean, having a friendly staff, and doing good dentistry.

The huge downside of dealing with them is that they do not do preauthorizations for insurance at all. They simply require you to pay 40% upfront, no matter what your insurance covers.

This turned out to be a royal pain when it came to getting a refund from them, which was over $300. My appointment was in mid-April. It took them about 6 weeks to get my claim submitted to my insurance company. They then received the payment within a week. It took 6 weeks after that and several phone calls in order for us to get back the money we had to pay upfront.

It was three months from the time I paid them to the time they finally gave me my money back. Not good business!

Pros: Lovely office, friendly staff

Cons: Prepayment and refund issues

 

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