San Francisco, CA
I got off the phone with the staff. Let me just say that whoever the supervisor for the front desk is, needs to take a customer service 101 course. You know I l/m with them on their a/m last week indicating that I needed to cancel my appointment and if they could schedule my appt sometime in October. I rcvd the call back on my a/m from them stating I need to call (again) and rescd when it was convient for me. I thought the point of my message was to cancel my appt--at the very least. They left me another message this week wanting for me to confirm my appt--the one I thought I had cancelled. So when I called today, the lady on the phone said she'd have to charge a cancellation fee of $25.00. i don't understand, why didn't they cancel the appt when i had called and requested. The lady was explaining to me her version of how I schd the appt, but disregared the fact that i had requested to cancel the appt. When I mentioned the fact that I had cancelled my appt, she called me a liar. I was shocked to discover that this lady was the office supervisor. Here's some advice, don't ever call a customer a liar. very unprofessional. they lost my business.