This place is out of business now. They got sued so many times. The city did a huge investigation. The reader did this whole article about how bad they were. Check the BBB wesite if you need more reason not to go.
They even tried to change their name to Best Electronics.
I don't know what the other re-viewer's problem was but this place is great! So helpful. They had the best prices. Even better then on-line. They really know their stuff. I totally recommend them to all my friends!