San Diego, CA
I'm going back tomorrow, so I'll edit then with an update.
My first impressions were all good. Driving up, it was very easy to park. I got there and was immediately taken to an exam room where one of the techs was in a matter of minutes. Receptionists, techs, and vet were all EXTREMELY friendly. Since this was my first kitten of my own, I was very grateful for how easy they made my experience.
I marked this review satisfactory because my kitten has either ear mites or an ear infection and they did not catch this in her initial check up. This leaves me feeling a bit uneasy, but I will ask how they missed it during her second appointment. They were very knowledgeable when it came to the URI she had, knowing and offering the same medicine she had been prescribed at the shelter.
My family has been taking our dog and cats here for as long as I can remember. I love the different entrances for dogs and cats. The lobby is a great place for the animals to interact with others, including the office cat. Receptionists, techs and vets have always been helpful and very caring. They even send out condolence cards when your pet passes away. A top-notch vet.
As I only got as far as the waiting room, my review is slightly limited in scope.
The waiting room itself was unappealing, to say the least. It was dirty and in need of some refurbishing. I also didn't appreciate the scale in the waiting room with dogs. There's no way I'd have placed my kitten on it. I waited 30 minutes before realizing that my appointment which was scheduled for 4pm wasn't going to take place until well after 5pm because of the backlog of patients.
I did see the vet for a second when he chose a kitten from one of his patients, but he seemed completely uninterested in what was now his own cat, having the receptionists pick him out, hold him and name him. Being that uncaring towards his own pet left me with a very bad impression.
Overall: Rundown, overbooked, uncaring, and not particularly cat-friendly. I won't ever go back there.
Edit: I think people are only reading one line of this review. I don't care about the waiting room condition, so let's stop harping on that.
What I care about is the wait time. Has anyone here heard of actually using their appointment calendar? If you're running a place and you KNOW you aren't going to get to your patients for over an hour past their appointment time, call and reschedule them. Or tell them when they sign in. The fact that I waited 40 minutes before asking about the wait and was then asked if I would like to reschedule is completely inane and rude. Nothing like assuming I have nothing better to do than sit in a dirty room while my kitten is stressed out because she's surrounded by dogs.
If you want a cheap place to take your animals and you don't mind the fact that they're incompetent at scheduling and the vet is completely cold, that's your choice. Personally, I'd just go a block further to Friars Animal Hospital where I know the staff is caring and they understand how to manage their appointments.