Los Angeles, CA
This was my fourth (and final) visit to this bookstore to trade in some used books. I save up a whole box every few months and go in for trade only (no cash -- I like to support used bookstores). Today the woman went out back to look through my box of books, mostly trade paperbacks, thrillers, JOHN ADAMS, stuff like that. After a few minutes, she told me that she was only interested in four books and would give me $6 cash or $9 trade for them. In the past, she has always taken almost the whole box and I would throw in the extras for nothing ('cause I'm a nice guy), so needless to say, I was a little surprised. "That's it?" I said. "That's all you want?" She replies, "Welcome to the book business." That's a quote. So, I told my wife, who was perusing the cookbooks, ??We have a $9 credit, see if there's anything." After about sixty seconds, the woman behind the counter says,? I changed my mind." I ask her, "What do you mean, you changed your mind?" And she actually said, "It's a woman's prerogative to change her mind." So, I took my books and my wife and I left the store... we will NEVER go back there again. Which is a shame, because I was a repeat customer and I love used bookstores. I owned my own business for almost 20 years, and I can tell you that this woman's people skills were severely lacking. Oh well, I'll take my business somewhere else.